Lucky Rentals Opiniões 

The customer service was excellent. Van got us everywhere we needed to go. It said it slept 3 but we found it crowded with 2! Cooking was pretty cramped and we replaced the fry pan as it was way past it's useby date. Bed could've been better designed, it sometimes collapsed when trying to go out the side door. We had a great time!

Everything was smooth and easy for the pick up. We loved our van, it was great value for money

The client experience was great at the pickoff and drop off. It may be just me, but before the renting of the van I did not see any advertising about the self-contain sticker and how much IT matered un New-zealand this information is very important for travelers in my opinion.

Respond to inquiries during day in a timely manner. Roadside assistance couldn’t help us til next day but we were on the road again quickly. Easy to work with. Van was good overall great experience

They were friendly, and for the most part it was great. We had plenty of really useful utensils, cookware, plates, cups, etc. in the kitchen. The fridge was useful, and they were really helpful on the phone. Our toilet was non-functional though (it had a crack in it, resulting in an unpleasant mess), and we only had one working burner on our stove. We also had some issues with the power cord connecting at a few sites. We had hired the additional portable charger thankfully, so that helped, but if we hadn't have done that, we would have struggled a few times with charging phones, fans etc. There wasn't anything in terms of apologies or compensation for these issues, which given they were parts of the main reasons we chose the van we did, was disappointing.

Good service , no extra charges. The car a littke bit old .

Voiture inconfortable pour dormir,le tuto ne correspondait pas a notre voiture
On aurait plus de temps a la prise en charge pour l explication et la conduite
Expliquer les peages et parking car nous avons pris des amendes par ignorance
Confortable a conduire
Les draps en polyester etaient desagreable,du coup nous avons acheté des draps en coton que nous avons oublié a la restitution et impossible de les recuperer par la suite,la personne de lucky aurait pu faire le tour et s apercevoir de l oubli

Unfortunately, our experience was disappointing.
The first camper we were offered was very dirty and had a strong unpleasant smell, especially from the fridge box. The seats were light-colored and full of stains, and there was sand everywhere inside. It was clear to me that I wouldn’t be happy traveling with that vehicle.
Luckily, there was another camper available, which we then received. It was a bit better, but still not properly clean. At the beginning of our trip, I had to wash the dishes and clean the camper myself at a campsite to feel comfortable.
The bed linen in the first camper was quite disgusting, while the second one was at least okay.
I was also surprised when the staff told me that I needed to clean the inside of the camper before returning it. In my opinion, this should not be the customer’s responsibility, neither at pick-up nor at drop-off.
The tires also seemed quite worn (low tread), which didn’t feel very safe.
Additionally, we had booked a camper with a toilet (likely for “self-contained”), but our vehicle did not have the required sticker, even though similar campers did. That was disappointing, although it might have been a booking issue.
On the positive side, the staff was very friendly.

Die Auto Übergabe und Rücknahme war schnell, unkompliziert und professionell.
Da Team sehr freundlich und kompetent.
Das Auto war leicht in die Jahre gekommen, hat aber, bis auf einen Aussetzer, als am Morgen die Batterie leer war, einwandfrei funktioniert.

Quick check-in and check-out
Perfecr van
All the necessary gear
trustable
Thank you

We had a few issues with our van rental:
- the windscreen mirror was broken (meaning we had to return and get it replaced, eating into our holiday time)
- we were given a pan with a lid that was too small
- one of the hob fires was very weak
- the balcony bed wasn’t very secure and fell down onto the bed below
- poor storage (nowhere to store your suitcases)

Friendly and efficient reception
Quick return

Alles sehr unkompliziert, Check-in als auch Drop-off. Auto war schon etwas älter aber in einem tadellosen Zustand. Der Camper ist genau richtig für eine Person evtl. auch für zwei. Fragen wurden schnell beantwortet.

The staff were friendly and the whole process was easy and streamlined. The van was very comfortable and easy to drive. The only annoying part was that you had to fold up the bed in order to drive. We also had to buy a frying pan because the one included was a tiny and very damaged Teflon pan with no lid. The cooker igniter would only work if the cooking grate was removed. There was no dish soap or scouring pad so make sure to bring your own. The cooler/fridge was very small but worked okay for 2 of us if we bought groceries every other day. Overall it was a great and fortunate experience to be able to travel and camp our way around the gorgeous South Island of NZ. Many thanks!

Overall, the whole rental went quite well. I didn’t have any problems whilst I had the van.
However, when I picked up the van in Auckland, the staff member was very unclear, which made me feel uneasy. At the time, that really frustrated me. My windscreen broke during my trip and Lucky Rentals really gave me the impression that they were doing their best to get it repaired.
What really upsets me, though, is that I wasn’t told I had to pay tolls on the roads in New Zealand!! No warning, no note, nothing at all! Now I’m being hounded by fines I have to pay off…

Rapidity, simple, good price, good communication

I had been to New Zealand for first time, so no previous experiences. I have no idea about self contained/no self contained car. I have rented NSC (Lucky Rodeo), which is nearly unusable car for camping outside camp grounds. 12V socket for lighter was not working, so I had issues with charging my batteries. At the car pick-up at Auckland site, staff was not very attentive to me, I needed help with documents registration but no body takes a care, strange.

We had a good experience with Lucky rentals. The car was well equipped and the staff friendly.

no issues what so ever very quick and easy pickup and drop off period

Old campervan with some issues during the travel. They ask me to go to the mechanic for repairing during my holidays! I would rent this van with a special discount but not to a normal price. In the car there were still things for the previous renters.