Lucky Rentals Opiniões 

Resposta da Lucky Rentals

14/10/2026

Hi Walter,

Thank you so much for your lovely review and congratulations on your wedding! 🥳

We're thrilled to hear that you had such a great experience with our team from start to finish and that you enjoyed the campervan during your honeymoon.

We hope you both made some unforgettable memories exploring New Zealand and wish you all the best for your future together!

The Lucky Rentals Team

Resposta da Lucky Rentals

12/10/2026

Hi Scott,

Wow, thank you so much for your fantastic review! We're thrilled to hear you had such an amazing time exploring New Zealand and that our campervan was a great fit for your 3,200 km adventure!

It's especially lovely to hear that our team was able to help you out along the way. We know little hiccups can happen when travelling, and we're always happy to help get things back on track (especially when it comes to avoiding parking fines! 😊).

We really appreciate your kind words about our service, the van and the easy pick-up and drop-off process.

Thanks again for choosing Lucky Rentals, and we can't wait to welcome you back in 2027 for another adventure!

The Lucky Rentals Team

Resposta da Lucky Rentals

11/10/2026

Hi there,

Thank you so much for your lovely review! We're delighted to hear you enjoyed your time exploring New Zealand with Jeraldine! 😊

A few squeaks and bounces certainly add a bit of character to the adventure! We're glad you found the campervan to be good value for money and had such a fun experience.

We also appreciate your helpful tips for future travellers, especially about watching the instructional video and checking everything before heading off.

Thanks again for choosing Lucky Rentals, and we hope to welcome you back for another adventure!

The Lucky Rentals Team

Resposta da Lucky Rentals

11/10/2026

Hey there,

Thank you so much for your awesome review! 😊 We're thrilled to hear you enjoyed your campervan, found it great value for money, and had a positive experience with our team.

We really appreciate your recommendation and can't wait to welcome you back for another adventure!

The Lucky Rentals Team

Resposta da Lucky Rentals

11/10/2026

Hey Sohail,

Thank you for your feedback. However, we feel there are a few important details missing from your review that we'd like to clarify.

Like most campervan rental companies around the world, we have a minimum rental period, which in your case was 7 days. We do allow customers to hire our vehicles for shorter trips, something many other campervan companies don't offer, but the minimum rental charge still applies.

We are confident that you would have done your research and compared prices before making your booking. We believe the reason you chose Lucky Rentals was that, even with our 7-day minimum rental charge, we were still one of the cheapest options available. At just $35 per day, we feel your rental offered excellent value for money.

It's also disappointing that your review doesn't mention that the main reason for returning the vehicle early was due to personal circumstances rather than any issue with the campervan itself. Despite our rental terms, our team offered you a credit note as a gesture of goodwill. Unfortunately, we never received a response to our email, and that offer is no longer available.

While we're disappointed to receive a one-star review that doesn't reflect the full circumstances, we do hope you enjoyed your time exploring New Zealand.

All the best,

The Lucky Rentals Team

Resposta da Lucky Rentals

28/09/2026

Thank you ;)

Resposta da Lucky Rentals

23/09/2026

Thank you so much for your lovely review!

We’re really happy to hear our team could provide some great travel suggestions and that the camper worked perfectly throughout your week away. We hope you had an amazing time exploring New Zealand and made plenty of great memories along the way!

Thanks again for choosing Lucky Rentals, and we’d love to welcome you back for another adventure in the future.

The Lucky Rentals Team

Resposta da Lucky Rentals

21/09/2026

Thank you so much for your lovely review!

We’re delighted to hear that everything was so easy and straightforward, from the warm welcome at our Christchurch depot and campervan handover right through to your drop-off and transfer in Auckland.

We hope you had an amazing time exploring New Zealand, and we’d love to welcome you back for another adventure in the future!

Safe travels!

The Lucky Rentals Team

Resposta da Lucky Rentals

6/09/2026

Hi there,

Thank you so much for taking the time to share your experience! We’re really happy to hear you had such a lovely winter road trip with Lucky Rentals and that our team was able to help quickly whenever you had questions.

Sorry about the initial trouble getting the gas working, but great to hear you were able to get it sorted with the help of our WhatsApp support team.

It’s fantastic that the kitchen, toilet, shower and large water tank gave you the freedom to make the most of New Zealand’s freedom camping spots. Our vans may have a few kilometres and adventures behind them, but we’re glad everything worked well and got you where you needed to go!

Thanks again for travelling with us, and we hope to welcome you back for another NZ road trip in the future.

The Lucky Rentals Team

Resposta da Lucky Rentals

7/09/2026

Hi Francine,

Thank you for taking the time to leave us your feedback. We’re sorry to hear that some aspects of the vehicle didn’t meet your expectations, particularly the mattress comfort and the breakdown during your trip.

Our Lucky Rentals vehicles are generally older and positioned at the more budget-friendly end of the campervan market, allowing travellers to explore New Zealand at a more affordable price. That said, we completely understand that reliability and comfort are still important, and we appreciate your feedback.

We hope that despite these issues, you were still able to enjoy your travels around New Zealand.

The Lucky Rentals Team

Resposta da Lucky Rentals

3/09/2026

Thank you for your review and for your kind words about our team!

We’re glad to hear the campervan worked well for your trip and that you found it good value for money. We also appreciate your feedback regarding the rubber seals and the cold air coming into the van. We’ll pass this on to our maintenance team to have a look at, as we know those chilly New Zealand winter nights can get pretty cold! We always recommend customers to hire in winter during those cold months to stay warm and cozy ;)

Thanks again for travelling with us, and we hope you had a fantastic time exploring New Zealand.

The Lucky Rentals Team

Resposta da Lucky Rentals

Actualizada a 2/09/2026

Hi there,

Thank you so much for coming back to Lucky & Happy Campers and for taking the time to share your experience!

We’re really pleased to hear that RODEO gave you another great driving experience and that you enjoyed the convenience of having the bed and privacy curtains in the back. We’re also glad our friendly team could help solve the mystery of the bed setup – it’s always easy once you know how! 😊

We also wanted to clarify that we do offer a **5% discount for repeat customers** when booking directly with us. Simply email us at info@luckyrentals.co.nz with a screenshot of this response and we’ll be happy to apply the 5% repeat-customer discount to your direct booking. If you have booked through a travel agent, you would need to contact them directly regarding any available discounts.

Thank you as well for mentioning the confusion around the off-season airport pickup. We appreciate the feedback and understand that the process needs to be as clear and straightforward as possible, particularly after arriving from a flight.

Most of all, we’re delighted that you’ve already booked with us again for December. We really appreciate your continued support and look forward to welcoming you back for another adventure!

Safe travels and see you in December!

The Lucky Rentals Team

Resposta da Lucky Rentals

20/08/2026

Thanks so much for the awesome review! 😊

We’re stoked to hear you had such a great 5-day adventure in the Lucky Rover and that the van kept you warm and comfortable through the snowy weather. It’s great to know you enjoyed having the kitchen setup, plenty of space, and everything you needed for the trip.

A big thanks as well for the kind words about our team — we’ll be sure to pass them on!

We love the description of a “hike on wheels” 😄 Sounds like a pretty epic way to explore New Zealand!

Thanks again for choosing Lucky Rentals and for recommending us. We hope to welcome you back for another adventure in the future!

The Lucky Rentals Team

Resposta da Lucky Rentals

26/07/2026

Hi Sabrina,

Thank you so much for taking the time to share such a detailed review of your month-long New Zealand adventure with us!

We're delighted to hear that our campervan was able to take you and your family all around the North and South Islands without any mechanical issues. It's also great to know you found the van clean, the beds comfortable, and our team friendly and helpful throughout your experience.

As you mentioned, our campervans are an affordable option, and while they are older vehicles, we work hard to ensure they're reliable and well-maintained so our customers can explore New Zealand with confidence. We appreciate you highlighting the value they offer, especially for families travelling on a budget.

Thank you as well for mentioning the luggage shuffling and the drop-off process. We understand that converting the beds each evening can take a little extra effort in a compact camper, and we appreciate your practical tips for future travellers.

We're thrilled you enjoyed your trip and truly appreciate your recommendation. We hope to welcome you and your family back for another New Zealand adventure in the future.

The Lucky Rentals Team

Resposta da Lucky Rentals

24/07/2026

Hi Ronan,

Thank you for taking the time to leave us such a lovely review!

We're so pleased to hear that our team made both the handover and drop-off process easy, and that our airport shuttle was able to get you so quickly, even though you arrived early. It's also great to know the campervan was in excellent condition and helped make your trip enjoyable.

Thank you as well for your helpful feedback about travelling in winter. While our linen packs are designed to provide the essentials, bringing extra blankets during the colder months is definitely a great suggestion for added comfort.

We really appreciate your recommendation and hope to welcome you back for another adventure around New Zealand in the future!

The Lucky Rentals Team

Resposta da Lucky Rentals

13/07/2026

Hi,

Thank you so much for your thoughtful review and for sharing your experience with us. We're delighted to hear that you found our team professional, the pick-up and drop-off process easy, and that extending your rental was straightforward. It's also great to know the van had everything you needed to enjoy your campervan adventure.

We're sorry to hear that the cleanliness of the interior wasn't up to the standard you expected when you collected your van. Every vehicle should be presented clean and ready for our guests, so we appreciate you bringing this to our attention. We'll be sharing your feedback with our cleaning team to help ensure we consistently meet those expectations.

We're also sorry that the mattress setup wasn't as comfortable as you had hoped. We understand that everyone's comfort preferences are different, and your comments about the multiple mattress sections are valuable as we continue to improve our fleet and help customers choose the vehicle that best suits their needs.

Thank you again for your honest feedback and for recommending Lucky Rentals despite these issues. We truly appreciate it and hope to welcome you back for another adventure in the future.

The Lucky Rentals Team

Resposta da Lucky Rentals

1/07/2026

Thank you

Resposta da Lucky Rentals

30/06/2026

Hi Khalia,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience didn't meet your expectations, especially while travelling with your family. We understand how frustrating it must have been to encounter these issues during your trip.

The concerns you've raised regarding the roof leak, wipers, window, boot handle and roof vent have been shared with our maintenance team for investigation and inspection.

That said, we were disappointed to learn about these issues only after your rental had ended. At no stage during your trip did we receive any contact through our Customer Care or 24/7 Roadside Assistance service. Had we been made aware of these problems while you were travelling, we would have done everything possible to assist, arrange repairs where appropriate, or provide a suitable solution to minimise the impact on your holiday.

It's a shame that you complaint does not reflect the refunds you have received. We provided a $55 refund (one day's hire charge) as well as waived $75 fuel fee after the vehicle was returned with an empty fuel tank as a gesture of goodwill.

It's also worth noting that the vehicle was returned outside our normal office hours, and although this falls outside our standard return process, we did not apply any additional after-hours fees.

We genuinely appreciate your feedback, as it helps us continue improving both our vehicles and our service. We wish you and your family all the best and thank you again for taking the time to let us know about your experience.

The Lucky Rentals Team

Resposta da Lucky Rentals

22/06/2026

Hi,

Thank you for taking the time to leave us a review.

We're pleased to hear you found the campervan to be good value for money and mechanically reliable throughout your trip. While we understand it wasn't perfect, we appreciate your understanding regarding the minor issues and are glad they didn't detract too much from your overall experience.

It's great to know you would choose to travel with us again, and we look forward to welcoming you back for another New Zealand adventure in the future.

Kind regards,

The Lucky Rentals Team

Resposta da Lucky Rentals

21/06/2026

Dear Henrik,

Thank you for your feedback.

Firstly, we would like to sincerely apologise again for the vehicle breakdown and the disruption it caused to your holiday. We understand that mechanical issues can be frustrating and disappointing, particularly when travelling.

That said, we believe it is important that public reviews present a complete and factual account of events.

When the breakdown occurred, we worked to assist you as quickly as possible and offered a replacement vehicle so that you could continue your travels. This option was declined. We also provided a refund of nearly $450 to help cover accommodation, food expenses, and a visit to the hot pools while the matter was being resolved.

Regarding your comments about the vehicle return, you contacted us during your trip requesting a later return time. We agreed to extend your return until 4:00 pm at no additional charge. When the vehicle had not been returned by 4:00 pm, we contacted you again at approximately 4:30 pm, at which point you advised that you were unsure of your location. As a result, the vehicle was returned significantly later than the agreed extended return time.

While we fully accept responsibility for the breakdown itself and sincerely regret the inconvenience caused, we do not agree with the suggestion that customer convenience or safety was not a priority. Throughout the situation, our team remained in contact, arranged assistance, offered a replacement vehicle, approved a complimentary late return, and provided financial compensation to help minimise the impact on your trip.

We respect your right to share your experience, however we also believe reviews should reflect all relevant facts and the support provided, allowing future travellers to form a balanced view of what occurred.

We wish you all the best for your future travels.

The Lucky Rentals Team