Lucky Rentals Opiniões 

We booked a campervan with Lucky Rentals and experienced serious problems from the start.

The vehicle we received had clear pre-existing defects, including heavy mould inside the living area, water ingress in the driver’s footwell, and worn seatbelts that did not retract properly. These are not minor issues but basic hygiene and safety concerns.

After raising the problems, the vehicle was returned early. Although a large part of the rental cost was refunded, the overall process was unnecessarily difficult and stressful.

Given the condition of the vehicle and the way the situation was handled, we cannot recommend Lucky Rentals and would not book with them again.

I'm writing this review with mixed feelings as you can't simply vote good or bad. First of all, we had a great time travelling NZ with our Lucky Rambler. We got what we booked and it was clear from the scratch that the car would be around 20 yrs. old. Still there was a bit surprise to see that it had 450000 km on the meter. As someone else wrote, great marketing for the reliability of Toyota. Our car came clean except the front seats which had so many stains I guess you would never wash out anymore, and basically in good shape. There were little issues as the pole of the table which was loose and made the table instable and shaky - a bit difficult with full glasses - as well as the sliding door, which could not be opened from inside. Important was that we had no major technical issues as other customers reported. Obviously it's a wide spread practice in NZ to import worn out vans directly from Japan and turn them into campervans. Lucky Rentals is not the only company doing so and ours was apparently better maintained than others.
Pick-up and drop-off were smooth. The team is absolutely great, friendly and competent. I was in email exchange before we arrived in NZ, which was perfect. Seldom received such quick answers. This is worth an extra star.
Equipment was quite complete incl. bedding, pillows (sheets, covers could be rented or you bring your own), kettle, toaster, cutting board etc. Table and chairs were charged extra. Warm water was working great and we were happy to have shower and toilet on board. What I did not like at all were the storage options. Kitchen equipment is stored in bags fixed to the wall except one small cabinet mainly occupied by dishes. We filled the sink with food not stored in the fridge. For clothes there is only room under the seat and in the high top (which also served as bed as there were three of us).
Do I recommend Lucky Rentals? I do so to everyone seeking good value for money and travelling on budget. However, it's also true, that budget in NZ in December means a price which you pay for a spacy and comfortable motorhome in Europe. Therefore if you seek a higher level of comfort, you better grab deeper in your purse an rent with MIA or similar companies.

Experience good

I don't know if it's the same with all their vans or if we just got an old one. But the van had a long list of broken parts, so we had to call roadside assistance several times for problems like a leaking toilet, a stuck window, a jammed door, a broken seat, and a sink that didn't drain properly...
The customer service for roadside assistance was good, and Lucky even gave us a refund equivalent to one day's rental for the inconvenience.
Anyway, I wouldn't repeat this experience as it was a constant waste of time during the trip and we couldn't enjoy the van as much as we would have liked, plus we had to adapt our route to be able to receive assistance on several occasions.

Friendly staff, good value for money, car was nice although not very new.

Outdated, worn, unclean vehicle; unfriendly employee in Auckland (drop-off location) - was compellingly looking for defects/damage; defective shower door could be repaired after visiting the workshop; lower bed not a perfect fit - often slipped out of the holder; poor value for money

The transaction went smoothly and without any long waiting times. The staff are super friendly and helpful. The vehicle was quite worn and the fuel consumption was significantly higher than stated (15l instead of 10l /100km).
I would recommend choosing a diesel instead of a gasoline engine.

Staff are friendly and helpful, car was great for my adult daughter & I. Easy to drive & we slept comfortably in our Lucky Rodeo. The car was clean, ran perfectly & bedding seemed brand new. We had the time of our lives.

We had a bad experience, even though we expected higher mileage and older vans. We rented a lucky Rover, and got unlucky from the start with an on/off grinding noise that got worse. We finally realised it was a wheel bearing and as we didn't want to risk it seizing or collapsing, called luck rentals. We were fortunate to be near a Toyota dealer but still lost 24h getting it fixed. We were refunded 1 days rental, but felt the camper should not have been given to us in this state. Also, toaster didn't work as it blew the fuse constantly. AC was leaking on the passenger side meaning wet feet for my wife, and an AC dial that could not be adjusted. While we expected a high mileage vehicle (ours had 500k) we didn't expect that it would be totally run down. Internally it was ok with newer window covers that kept it quite dark. The beds were ok and the camper equipment also ok. Internal table was cracked and bent so we worried it would break completely and we would be asked to pay for it.
In summary it was ok for sleeping but the massive mileage and wear and tear means you can expect trouble and thats what we got. If your on a budget and have time to spare perhaps that's an option, but we would not use this company again. We would rent something newer at a higher cost.

With over 500,000km's on the van already you can only imagine how dodgy this van was. Missing pieces from the corners of the windscreen meant that each time the windscreen wipers wiped water away, it poured into the footwell. Had to purchase rubber shoes to drive in on rainy days 😂. Only got worse from there, only one burner on the cooktop stayed lit, the bumper fell off on its own accord, Van is so top heavy from the bed up top that it is not aerodynamic at all. Only the slightest gust of wind would cause the van to fishtail if going any faster than 80kms. Chipped paint shows the Juicy Van company colours underneath from its previous hard life.

Lack of knife
Small fan
Not properly working gas cooker

With car itself all good! Just equipment should be improved.

Bon rapport qualité prix par rapport au reste des offres proposées.
Le van était assez ancien mais très propre et sentait bon. Les draps/couettes étaient également très propres.
Le personnel était très gentil et agréable pour le Check in et le Check out.
Nous avons eu une fuite sur notre fenêtre. L’assistance ne pouvait pas intervenir avant plusieurs jours (fin décembre), nous avons donc réparé avec du scotch. Un rdv nous a été proposé quelques jours plus tard mais nous avons décliné pour ne ps nous ralentir dans le voyage.

Un peu inquiet des avis Google, finalement super road trip avec Lucky Rentals. Accueil très sympathique de Shantel à Auckland, important après la fatigue du long voyage et pour bien prendre la route à gauche ! Aucun soucis avec le van, pourtant nous avions radiné à prendre le moins cher. On n'attendais pas mieux. Rien à dire. Merci

check in was good, no problems at the check out. We had the good suprise to get a self contained for the price of a nonself contained :-) We had a problem with a door and they were reacting very quick :-)

Horrible campervan experience especially compared to our other experiences hiring vans through other companies.
1. Broken water pump started leaking halfway through trip
2. Waste water pipe snapped clean off and mechanics could tell it had a very sub par patch job done to it
3. Leaking roof onto our bed during rain
4. Had to fill up the oil twice in 2 weeks despite being told it was fully serviced and ready to go
5. Broken sliding passenger door so you couldn’t open it from the inside when you closed it.

Escalated all these things appropriately to Lucky who were defensive, patronizing and obstructive in discussing any reasonable compensation for providing ultimately what was a faulty product. Disappointing given we’ve only ever had great experiences in Campervans.

This was our first time with Lucky and understandably our last!

It was quite disappointing. Our vehicle was very old (not that it really mattered to us) but we encountered issues starting the vehicle which was very stressful as we were in very remote places on the south island. We also had one of the passenger seat belt not working which was not good for our passengers safety. Next time I will look for another rental company

When I take the van, the staff is impolite explaining the van how to use and impatient, and the van inside is dirty and have lice bites me, it make me the hand, leg and my body get red and very itchy, when I reach queenstown I have to go to the medical centre to see doctor, it is the most super bad experience in my life to rent a car, I will never choose this lucky rental again!

Decent car, however it hadn't been cleaned properly from the last people who used it. Found old food under the seats. Water tank wasn't filled, and the fridge we paid extra for didn't work properly. We contacted lucky rentals who were not helpful. We paid extra money for powered campsites to charge a fridge that did not work and lost groceries as well. Offered no reimbursement.

All the employees I dealt with were friendly pleasant and helpful.
The calls I made for any problems were dealt with no problems.
The video on how the van operates I would prefer in paper easier to refer to.
A clear explanation on how the battery’s work .the van charges the battery when driving I could have 2or 3 days before having to pay a plugin fee
This would save us some money!!
Good clear information.

They we easy to do pick up and drop off the van was neat and tidy and had enough equipment to get by there were a few little things but they were minor and they were great help explaining things and organising ferries well worth a look if travelling NZ