Lucky Rentals Opiniões 

The after-sales service was deplorable when we had an incident with the driver’s door of the van, which wasn’t our fault. They agreed to replace the van, but they’re asking us to repay the insurance for the remaining days with the new van. It was absolutely not worth taking the maximum insurance. Our interactions with the team in charge were very disappointing.

Staff was very kindly and pleasant.
The van was black, probably the only one, a not convenient colour on this season.
They let us glasses in bad position, only driving on a highway broke one

Very easy and comfortable to communicate with the team. Good Services!

Le personnel a été très accueillant tant à Christchurch qu'à Auckland. Le petit soucis de fonctionnement du van que nous avons rencontré à été rapidement résolu grâce à la réactivité du service client.

We rented the Lucky Rover for over a month and never got a problem with the car's performance. However, need some improvement in some of interior of the campervan.

The tap was upside down so it was a bit hard for us to use it. The upper bed was so small and so hard to sleep in. Note that the car doesn't have a bluetooth so you need to get one to connect your phone to the car stereo.

Overall, because the card didn't have any issues with the performance. I would give it a solid four and would rent again.

The trip was amazing and was not possible without lucky rentals. However there were a few defects on the van that made it quite uncomfortable at times. In the end we got compensation so well resolved and left rather satisfied.

Unsere Erfahrung mit Euro-Campers, jetzt Lucky Campers, war so, dass wir die Company niemals weiter empfehlen würden. Der Service und die telefonische Erreichbarkeit waren stets gut und sehr freundlich. Aber die Autos, die da vermietet werden, sind "schrottreif". Wir mussten ein Auto mit Getriebeschaden tauschen, das zweite war ebenfalls an vielen Stellen defekt (Tisch kaputt, klemmende Tür, Aircondition funktionierte nicht, es regnete rein). Das hat unseren Urlaub durch verschiedene Werkstattbesuche sehr getrübt und behindert. Und leider haben wir auch andere Reisende mit Fahrzeugen dieser Firma in Werkstätten getroffen - ebenfalls mit defekten Autos. Diese Fahrzeuge sind offensichtlich sehr alt (was erstmal kein Problem ist) aber eben überhaupt nicht gewartet. Und auch nicht so autark, wie behauptet wird - die Heizung funktioniert beispielsweise nur gut, wenn man an Strom angeschlossen ist - also auf dem Campingplatz. Die angebliche deutsche Betreuung durch einen Vertreter der Firma hier in Deutschland hat uns vor Ort bei den Problemen in keiner Weise geholfen.
Wer entspannt Urlaub machen will, sollte eine andere Firma nehmen.

The campervan they gave us had holes through the roof that leaked when it rained and when we took it in to the garage during our holiday all they could do was put duck tape on it because it was a fiber glass issue. Our holiday was amazing our campervan was not would recommend videoing and taking photos of your campervan before you drive away in it. They only gave us a small refund but we had to deal with it constantly for the rest of the trip.

We had a very old car 2006. Shock absorber absolutely none fonctionnel anymore, we were not feeling in security on the road.
No commodity at all, no coffee machine,
Door luck broken.
The shower drain was falling below the perforated.
We can not fill gas bottle is out of date. Expired December 2023.
We needed to buy a new one!!

Pleased to say that using Lucky Rentals was a completely positive experience - from the cleanliness, functionality, and reliability of the vehicle to the helpfulness of the very excellent Grace in the office to refunding the extra gas bottles we didn’t use, it was all much better than expectations.

On a tight budget we basically paid $2.300 for 22 days which was awesome it works out to be like $100 a day, we could never have afforded to pay minimum $300 a day for accommodation anywhere then the service was great and the vehicle we hired never missed a beat with our travels . Thank you all lucky rentals

Had the Lucky Rambler for nearly three weeks but had some initial issues with the shower not draining and the gas cylinder being out of date...
The team were great to deal with and did everything they could to get us sorted out as fast as they could. Great response times and fast repairs by the associated repair centres.
Overall, a great experience.
Thanks again Shania,
Roland and Nicole

Everything was very easy from catching the shuttle to picking up and returning the van. What you get for the price is unbeatable and very well worth it. We had 2 adults and 3 kids we all thoroughly enjoyed our time in the camper. I couldn't recommend it enough. Staff was excellent and very pleasant to deal with. No issues at all with the whole process. We will definitely be back

Friendly staff easy to book and pick-up and return. Quick and easy to collect.

The car was old and not in a good condition. Chair broken, bed collapsed, tires no profile etc. We complained but this was best car ??? At delivery we shared complained ansd asked for resction. Office should reply??!! Heard nothing, sofar!

From our very first email enquiry to returning our Lucky Rover campervan in Auckland, everything went incredibly smoothly. The shuttle pickup from Auckland Airport and the briefing session at the office were efficient and easy to follow.

The van itself had basic facilities, but everything we needed was provided — pillows, blankets, chairs, table, cooker, water sink and even a portable toilet. Everything was in good, clean condition, making our trip comfortable and convenient.

Overall, it was great value for money and perfectly suited our budget. Highly recommended for anyone looking for an easy, affordable campervan experience in NZ!

Liked: helpful staff, price and self contained van. Van in good mechanical condition, no problems or leaks despite age. Clean and compact with comfortable bed!
Disliked: We were given one of the older vans (apparently) so it did lack horsepower and fuel economy, both probably due to vehicle age (over 450+km on odometer). Av 6-7.5 kms per litre driving around 80kms per hr on flatish roads (14-17 litres per 100km), but no great need to go fast either!

Not friendly Service

Lucky Rentals are a company that have the most helpful wonderful staff. I only have good things to say about all the crew at this company. The origional van we hired had a battery issue and on day three we were still having a wee problem. The company sent a staff member from Christchurch to Dunedin with an upgraded vehicle a bottle of wine and a days refund for me. That is real service. Totally recommend Lucky Rentals as a company to use

The staff were lovely and made the picking up and dropping off really easy!
Even though we had a leak in our van after reporting this they were quick to get us a replacement van either no hassles.
Thanks very much!
Would definitely get a bigger one next time, was just a bit too small but would have been ok in summer 😊