Lutam Opiniões 38

I booked a car with Lutam and cancelled the booking on the same day it was supposed to be collected due to unacceptable rental conditions. The terms and conditions were not available on their website, and only when we arrived were we handed a booklet and told to read them on the spot. This is completely unprofessional and misleading.

The company confirmed in writing that a refund would be issued within a specified number of days. It has now been over 7 weeks, and the money has still not been returned.

Despite sending multiple emails, we have received no response whatsoever.

This company operates in a very questionable and dishonest manner. I strongly warn others to think twice before booking with Lutam, as they do not honor their own refund commitments.

Really disappointed with this car hire- do not use
They said they were open to 9pm
They closed at 7pm - we couldn’t hire car , we had to book a taxi to our destination- costing 450 euro return and the car hire wouldn’t give us any money back for not hiring car- as they closed earlier than we expected .

Lutam is a scam, lutam lutam is a scam!!

Seriously.. avoid this car rental place if you can. Just book one in the airport and save yourself A LOT of hassle.

Cannot check out before 8.30 am,, even though there are 2 employees sat in the office on their arse doing nothing at 8am.. early check in fee is 80 euros!!

AND THEN to have the cheek of charging us an extra 200 euros. That car had no marks on it and was clean as anything..

LUTAM LUTAM IS A SCAM!!

I was really pleasantly surprised by this company.

They are not located in the normal airport car hire place and I was thinking it was going to be a real nightmare to find them but you only just need to take the free shuttle bus to one of the car parks and they are right next door to that.

They're actually located in the lobby of the Radisson Hotel and if you've ever hired a car from the Nice airport car hire place you'll know what a nightmare it is often they're a huge queues and there isn't enough seating.

In lobby of the Radisson Hotel there is lovely seating and there were no queues whatsoever.

The staff were pleasant and apparently this is a family owned car hire company. They were quite accommodating of our needs.

I would say it was quite different to a standard multinational car hire company. It definitely felt more like a small family-owned company and some things were quite different.

When I brought the car back they told me it was quite dirty (it was, it was quite sandy) and there would be a 60 Euro charge for cleaning. However they also said that they would lend me their hoover if I wanted to clean it and then they wouldn't charge me so I just hoovered before giving it back to them.

Of course this would have been a bit of a nightmare if you were late for your plane, luckily I had time so it was fine.

I kind of felt this was a bit more real than other companies and often when you hire a car you can be quite disrespectful and treat it not like you would treat your own car, getting it really filthy and then just expecting someone else to clean it. We could probably all do with a bit more respect for the people that serve us.

Anyway they were also very reasonably priced so I was happy.

I have rented cars with Lutam for many years, always been happy with them.
This trip to Nice they have changed. They charged me 72 euro for leaving the car before they open, my booking ended before they opened 😂
They also charged me 60 euro for saying the car was to dirty, the car had been driven 2 weeks in summertime.
A shame that they dont value their customers more.

The safety deposit of 1.800.- EUR is gone, didn‘t got it back although I wrote several e-mails! No Infos, nothing!!! I recommend, don‘t go there!

I expect to be ripped off by rental car companies and managed to avoid it by planning and preparation. Anyone who doesn’t prepare will get fined! Lutam say the Nice rental is on site, it isn’t it’s outside the perimeter and a 20 minute walk. They say you bring the car back with the same level of fuel as you began with, you don’t, it’s full to full AND you have to provide a receipt for the fuel purchase even if the tank shows full. Not always east finding a garage which provides a receipt - I had to drive around for 1/2hr. They told me at reception I had a brand new car, it wasn’t, it was nearly new but I found damage to the front bumper that wasn’t recorded - had I not spotted it I guarantee they’d have blamed me for it which would have cost me at least 1350 euros.

Renting with Lutam at Nice airport might be worth it if it saves a significant amount over the other rental companies. If you fly into terminal 2, it’s a ( free) tram ride then a 5 minute walk away, but slightly tricky to find. If you are flying into terminal 1 you can walk there directly in about 8 minutes but again it’s not clearly signposted so you’ll need google maps. On the plus side, staff were friendly, being a small company we didn’t have to queue and the car was bigger and newer than we had expected. On the negative side, as well as the distance from the terminal, the underground carpark is really difficult to get in and out of ( it made me wish I’d taken out additional insurance and we saw car scratch marks on lots of the walls!), they are very thorough on checking for any damage on return so you need to make sure any damage is clearly recorded when you pick up the car, they will give you a vacuum to clean out the car unless you return it in near perfect condition inside - which is ok unless you are running late for your flight which you might be as it’s even harder to find company when you return the car.
It wasn’t a wholly negative experience and the car was actually great, but the other companies are much more convenient especially if you are flying from terminal 2, and I’d probably only use Lutam again if I was flying into terminal 1 and there was a significant saving.

Review:

I had a terrible experience with this rental company. When I wanted to return the car at 7 AM, they informed me that, according to their policy, I would be charged an additional €72. However, when I initially picked up the car, no one mentioned this.

When I returned the car, no staff were present. I asked their representative who would inspect the vehicle, and they simply told me, “We will check it later.” I raised concerns about potential false damage claims, but they assured me it was based on “trust.” Unfortunately, I had already paid and had no choice but to proceed with the rental.

As expected, after I left the car and traveled, they sent me a report claiming there was damage—despite the fact that I had taken a video proving otherwise! They then withheld my €1,500 deposit.

This is by far the worst rental company I have ever dealt with. I strongly advise against renting from them. Avoid at all costs!

Agence difficile d'accès et éloignée du terminal d'aéroport: nous sommes rentrés en possession du véhicule 1h 30 après être sortis du terminal.
Cela nous a obligé à avancer notre horaire de retour, sortant par cela des horaires d'ouverture.
Il nous a été facturé 59€ de frais pour cela!
Ayant demandé par mail quelques explications et espérant un geste commercial, nous n'avons eu aucun retour à nos deux mails.
Nous trouvons cette attitude bien méprisante pour une société de service.
Il va de soi que nous ne retournerons pas dans cette agence et que nous ne la recommandons nullement!

Bestilte midt i oktober - men vare ikke modtaget, og intet svar på mails.
SVINDEL !!!!!

comme je n'avais pas pris l'assurance chez eux , au retour du véhicule ont trouve une rayure sous le pare choc avant et me l'ont imputé alors que pas responsable et que photos de départ ne permettent pas de vérifier si elle y était ou pas!!! j'ai dit que je n'avais pas vérifier état pneus et pression pneus ni sous la caisse de la voiture! faire video soi même de tout en fait car mauvaise foi et 618€ facturés! malhonnêteté et un dimanche bien sur avant de courir prendre l 'avion. 1ere et dernière fois chez eux

Booked car at Lutam Nice in the period October 3rd to Tuesday 8th.
I can only state that it was a very positive experience. They anwered our call from the airport when we couldn't figure out where to go to collect the car (read the information they provide!). Was meet with kind and serviceminded people both at pick-up and drop off, and car was new and clean. Sorry for others who have had a bad experience, it is definitely not what we had.

Lutam Nice airport. Be carefull.
We have rented a car from Lutam sep. 19 2024 in 16 days. We have planed to pickup the car 14:30. But our flight were canceled and we arrived to Nice 22:30. We tried several times between 13:00 and 16:00 to contact Lutam on the phonenumber mentioned on our voucher. But NO CONTACT. Next morning 09:00 we arrived to Lutam Office at Radisson Hotel.
The answer
CANCELED. NO CAR AT ALL.
The rent for 16 days lost.
So therefore BE VERY CAREFULL with Lutam

When we arrived, we suddenly had to pay €100 extra that wasn't mentioned in the original price. They said we have to arrange it ourself to maybe get a refund from Carjet. We also had troubles with the payment, as they wouldn't accept our money from different people.

Attention : Ce loueur prélève votre Carte Bancaire après restitution sans raison et ne répond pas à vos mails. Fuyez !!!!!

terrible pick-up. and gave us after long waiting a car, with issues so we even had to return and wait again. what a mess

Fourniture d’une voiture d’une bonne voiture, retrait du véhicule complexe, obligation de trouver et prendre un car
Support commercial est nul, ayant fait l’objet d’une opération assez lourde m’empêchant de retourner aux usa avec ma famille j’ai demandé une prorogation de la location du véhicule de 7 jours jusqu’au 7 aout date à partir de laquelle je serais autorisé à prendre l’avion, dans un premier temps l’on m’a dit qu’il fallait aller à une agence, je suis allé à l’agence de Mougins en partant de Roquefort les pins trajet ou je résidais ; 1 heure allé et retour en souffrance importante pour trouver l’agence fermée
J’ai sollicité par email cette prorogation rejet brutal
Donc j’ai retourné la voiture le matin de bonne heure ayant trouvé une personne pour me prendre en charge après le dépôt
LUTAM me facture des frais pour dépôt hors des heures d’ouverture
De même il me facture des frais de nettoyage et ce comme si j’étais apte à le faire et ce alors qu’il connaissait mon état
Le sens commercial, sauf monétaire ,est totalement absent de cette structure ainsi qu’un minimum d’empathie

SCAM.
They charged us 49 EUR for delivering the car to early
in the garage.. nobody had to show up !!
And another 49 EUR for cleaning 3 empty cola cans and 2 piece of paper !!

Real scam company check out paperwork shows damage on vehicle when returned they climb on their hands and knees and purpose to find damage to underside of front skirt which is ordinary wear and tear known as chips and tar then bill you for damage of over 450 euros DO NOT USE THIS COMPANY SCAM ARTISTS