* det går inte att skicka mms * ca 1/4 del av de sms man sänt kommer inte fram * telefonen funkar inte ibland, varken att ringa med eller ta emot samtal * mail till kundtjänst kommer inte fram *... Ver mais
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Leia as opiniões dos outros
lyca mobile is scammers they take your money they dont send out sim cards after your order there is no customer service and you cant log in you need the number for that you are locked out without... Ver mais
A empresa respondeu
I’m giving two stars only because of the price and the fact that everything works fine until you encounter an issue. After that, it becomes a nightmare. All support channels require enormous patience... Ver mais
A empresa respondeu
This review is regarding Lycamobile customer center. I don’t remember the name of the person who answered my call. However I called regarding transfering my lycamobile number to another service provid... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Informações de contacto
116 21, Stockholm, Reino Unido
- www.lycamobile.se
2,3
Mau
1 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Varning för lycamobile
* det går inte att skicka mms
* ca 1/4 del av de sms man sänt kommer inte fram
* telefonen funkar inte ibland, varken att ringa med eller ta emot samtal
* mail till kundtjänst kommer inte fram
* "omöjligt" att flytta med gammalt nummer
Kundtjänsten är vänlig och trevlig även om de inte kan hjälpa till
14 de abril de 2026
Opinião espontânea
Duaa is very good employee and lyca…
Duaa is very good employee and lyca mobile best service
23 de abril de 2026
Opinião espontânea
السلام عليكم مرحبا بكم وبالعاملين في…
السلام عليكم مرحبا بكم وبالعاملين في شركه لايكا انما اليوم كان استقبال جيد رائع جدا وقد خدمتني بالموضوع وسهلت لاموري الموظفه الخلوقه اللي هي اسمها دعاء كل الشكر لالكم وللشركه وللا عاملين عليها
23 de abril de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Bilal is amazing thanks for the great…
Bilal is amazing thanks for the great customer service
22 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear ihsan Ullah,
We are happy to hear that you had a great customer service experience. Thank you for sharing your positive feedback with us!
Best Regards,
Lyca Mobile Trust Pilot Team
Visited Kista Stockholm office
Visited Kista Stockholm office, Bilal activated 120 GB bundle thanks for the great customer support
21 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Rafanat,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Bilal was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
lyca mobile is scammers …
lyca mobile is scammers they take your money they dont send out sim cards after your order there is no customer service and you cant log in you need the number for that
you are locked out without the number they are supposed to send after order i didnt get a konfirmation of the order on my email totally locked out !!
if you order your internet is relayed from france so you need to translate every webpage and you end up on webpages in another language and you also pay in advance and there is no way of getting your money back.. they are cheap but they dont deliver and one thing more... if you miss a payment for a single day you lose your discount and charge you full price..
also mms is not supported you wont be able to send mms messages........... this is just a warning do not order from them then you wont need the headeche......
18 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Jultomten,
We are sorry to hear about the issues you have faced with the SIM card delivery, account access, and international routing.
Could you share your contact number, email, and any reference numbers via private message. A team member will be in touch to resolve this.
You can also email us at trustpilotreview@lycamobile.com. We're here to assist.
Regards,
LycaMobile Trustpilot Team
Excellent customer service of Lycamobile
This review is regarding Lycamobile customer center. I don’t remember the name of the person who answered my call. However I called regarding transfering my lycamobile number to another service provider. Though it is a loss of business for them by I am transferring from Lycamobile they kindly assisted me on how to fix it and I truly want to put a review on that experience
16 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Vinali,
We appreciate you sharing your experience with our customer center. We're happy to hear that you received kind assistance during your call, even though you were transferring your service. Thank you for acknowledging the support you received.
Regards,
Lyca Mobile Trustpilot Team
Terrible operator!
13 de fevereiro de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Ivan,
Thank you for sharing your feedback with us.
We would like to understand what went wrong and see how we can help. Please email us at trustpilotreview@lycamobile.com with your Lyca Mobile number and a brief description of the issue, mentioning this review so we can look into it and assist you further.
Best Regards,
Lyca Mobile Trust Pilot Team
Duaa is very good she is good job in…
Duaa is very good she is good job in lycamobile office
14 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Kashif,
We are happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us; it means a lot.
Regards,
Lyca Mobile Trustpilot Team
Thanks Bilal for the great customer…
Thanks Bilal for the great customer support, Bilal helped me swapped my old number to new sim
10 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Qurban,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Bilal was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
just switched my number to Lycamobie
just switched my number to Lycamobie, Bilal helped me thanks for the great customer support
9 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Ijaz,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Bilal was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Horrible customer service
Horrible customer service, never get proper reply's. Never received my SIM card but kept charging me for monthly payments. Sent emails, called multiple times and it is a nightmare to get fixed. Never order here!!
9 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Manders,
We sincerely apologize for the inconvenience caused by not receiving your SIM card while still being charged. we’ve applied a refund to your original payment method and according to your bank policy it will be added to your account for your next cycle. You’ll receive a confirmation E-Mail shortly.”
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Money withdrawn under false pretences
I bought an eSIM, but I accidentally deleted it from my device. I called Lyca customer support. They said to me that I cannot reinstall the eSIM and I should just buy a new one. He told me that the eSIM CANNOT BE USED now after being deleted. I bought and activated a new SIM and NEVER EVER used that first SIM with the 149 SEK plan.
The CS never told me that I need to manually block it with Lyca. He never exaplined that even if the SIM cannot be used and WILL NEVER be used by me, the payments will still be withdrawn.
In the end, 849 SEK was just stolen from my account.
And even after a repeated conversation with CS about this and a promise to refund, the money was STILL being taken again.
I reqyest to refund me 849 SEK.
15 de outubro de 2025
Opinião espontânea
Resposta da Lyca Mobile SE
Hi Alexandra,
We understand how frustrating this situation is especially being charged for an eSIM you were told could no longer be used.
Your case needs a full review, including the guidance provided, the charges applied, and the refund request for 849 SEK. We will investigate and get back to you as soon as possible. For further assistance please email us at trustpilotreview@lycamobile.com with your new Lyca number and the number used to contact us.
Thank you for bringing this to attention.
Best Regards,
Lyca Mobile Trust Pilot Team
Worst customer service
I’m giving two stars only because of the price and the fact that everything works fine until you encounter an issue. After that, it becomes a nightmare. All support channels require enormous patience just to get answers to basic questions, no one seems willing to put in the mental effort to actually solve problems. I struggled for months with an issue topping up my account and eventually decided to switch to another vendor.
8 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Aleksandr,
Thank you for your feedback. We are glad to hear you were satisfied with the pricing, but we’re sorry to learn about your experience with our support and the difficulties you faced while trying to top up your account. We take your feedback seriously and will review this internally to improve our service.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Kunde inte ringa eller ta emot samtal
Kunde inte ringa eller ta emot samtal. Fick inte hjälp av Lycamobile, andra hade liknande problem.
6 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Bäste Herre,
Vi beklagar att du har problem med att ringa och ta emot samtal. För närvarande har vi inte tillräcklig information för att undersöka detta ytterligare.
För att bättre kunna hjälpa dig, vänligen ange ditt Lycamobile-nummer, din registrerade e-postadress och, om du tidigare har kontaktat Lycamobile, referensnumret från din tidigare förfrågan. Denna information hjälper oss att undersöka problemet mer effektivt.
Du kan också mejla oss när som helst på trustpilotreview@lycamobile.com. Vi finns här för att hjälpa dig!
Med vänliga hälsningar,
Lyca Mobile Trustpilot-teamet
I visited lycamobile kista Stockholm '…
I visited lycamobile kista Stockholm ' Bilal helped me thanks for the great customer support 👍
7 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Alam,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Bilal was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
They take your money but doesn’t…
They take your money but doesn’t deliver what they promise.
The reply they gave, “sorry that you didn’t get the SIM card” is a lie, I already have a SIM card from them that doesn’t work.
This is basically a scam company, if possible, choose another supplier of this service!!!
7 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Daniel,
We are sorry to hear that you have not received your SIM card. Upon checking, we were unable to find sufficient details to investigate further.
Could you please provide the following information to help us proceed with your case:
Your Lycamobile mobile number
Registered email address
If you have previously contacted us, please include the reference number
Kindly send these details to the email address below so we can continue our investigation:
trustpilotreview@lycamobile.com
You can also contact us anytime at the same email. We’re here to help!
Best regards,
LycaMobile Trustpilot Team
Bedragare
Gå med i FB gruppen Tillsammans mot Lycamobile om du behöver hjälp med att anmäla till Konsumentverket och andra instanser och om du vill bidra och påverka. Länkar finns i gruppen. Tillsammans ser vi till att denna bedrägliga operatör nås av rättsliga konsekvenser.
Jag skulle så gärna vilja se åtminstone en telefon som verkligen fungerar med LycaMobile.
Jag har nu testat mitt både gammalt SIM-kort som har några år på nacken och alldeles nytt SIM-kort, nyligen registrerat och kompatibelt med 5G. Det går inte att ringa med något av dem. Har förgäves sökt svar i ett år nu. Fortfarande ingen åtgärd, ingen förklaring, ingen återbetalning.
Testade i iPhone 6, iPhone 15 och Android 13 med 5G och Volte. Dessa telefoner fungerar med alla andra operatörer. Med Lyca kommer inga samtal fram, varken in-eller utgående. Ingen signal hörs, varken lång eller kort. Det är totalt tyst i några minuter, sedan avbryts försöket att ringa.
Så här går det för mina bekanta:
Tre telefoner, alla av märket Samsung, från augusti 2020, oktober 2020 och mars 2020, fungerar inte alls med Lyca. Ringa/ta emot funkar inte. SMS fungerar oftast, men det har varit problem då och då, det har inte alltid fungerat med alla, och MMS har aldrig fungerat.
När man ringer får man oftast meddelandet: ”inte registrerad”. Märkligt nog kan de ringa från EN telefon till fasta nummer, liksom till vissa 070-nummer. När man ringer på en av telefonerna avbryts samtalet, men efter en kort stund kommer ett SMS om missat samtal.
Så är det inte med de andra telefonerna.
Slutsats: Allt är väldigt olika och inkonsekvent. Men feldebitera och ta betalt för ingenting är Lyca expert på. Man kommer aldrig få tillbaka sina pengar.
6 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Bästa kund,
Vi beklagar verkligen att höra om din upplevelse. Vi förstår fullständigt hur frustrerande detta måste ha varit för dig. Det här är inte den upplevelse vi vill att våra kunder ska ha, och vi vill verkligen åtgärda det.
Kan du vänligen dela med dig av ditt Lycamobile-nummer, din e-postadress och eventuella referensnummer du fått från kundtjänst via vår privata kanal? Vi kommer att kontakta dig personligen och lösa detta så snabbt som möjligt.
Du kan också mejla oss när som helst på trustpilotreview@lycamobile.com. Vi finns här för att hjälpa dig!
Med vänliga hälsningar,
Lyca Mobile Trustpilot-teamet
My $10 recharge gone within 10’s
My $10 recharge gone within 10’s. Technical team delay 4X of 24 to 48 hrs waiting time for them to sort out my issue and I am still waiting. zero rating out of 5 from me. Hopefully they will not excuse to go bankruptcy after this new ‘revenue’ promotion going on in Australia.
15 de março de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Phu,
We apologize for the inconvenience you're experiencing with your top-up. Could you please provide your email address so we can assist you further. This information will help us resolve the issue more efficiently.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Great customer support,thanks Bilal
1 de abril de 2026
Opinião espontânea
Resposta da Lyca Mobile SE
Dear Baseer,
We are happy to hear that you had a great support experience. We appreciate your positive feedback and thank you!
Best Regards,
LycaMobile Trust Pilot Team.
A Experiência Trustpilot
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As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.