MAC Cosmetics Opiniões 

Tolle Produkte und besonders toller Service in Oberhausen mit Niklas! Danke für die tolle Beratung!

“Sono entrato in questo store dove ho lavorato in passato e l’esperienza è stata decisamente spiacevole. Sono stato accolto da Tisci Daniela con uno sguardo carico di ostilità e giudizio, da cima a fondo, senza alcun motivo. L’atteggiamento è stato freddo, maleducato e poco professionale.
Indipendentemente da eventuali trascorsi personali, in un contesto lavorativo ci si aspetta educazione e rispetto verso chiunque entri nel punto vendita. Purtroppo qui ho trovato l’esatto contrario. Un comportamento del genere non è accettabile per chi lavora a contatto con il pubblico

Started to place an order for a lipstick and noticed I was charged for delivery. I’d already checked delivery charges and found this on the website -

1. Standard Delivery: £2.95 (FREE on every order when you sign in, register or when you spend £30)

Live chat wasn’t working, the site suggests contact by WhatsApp but when a message is sent you get an immediate response stating that WhatsApp isn’t monitored and it suggests using live chat!
I’ve called and been told that free delivery is a promo when you sign in for the first time, this should be communicated in the delivery info!

Vorsicht Betrug!!!!
Artikel die man bestellt und bezahlt werden dann wieder storniert ohne jegliche Info an dem Kunde…. Geld wird nicht zurück erstattet!!! Nach einigen Tagen wird der angeblich nicht Lieferbare Artikel wieder angeboten!!!
Ich werde und muss nun einen Anwalt einschalten und mein Geld ( 60€) zurück zubekommen!!!!
Dieser Shop gehört verboten!!!!

MAC @Vélizy 2 -- Accueil ? Service ? on ne parle pas des absents.

Totalement ignorés durant la visite. Avant, durant, et après l'achat.

Des "conseillères" totalement désintéressées, plus intéressées par leur look et de fixer leurs faux cils.

You cannot complain - their chat or wats app does not exist- I am writing to express my deep frustration and disappointment regarding a recent purchase from MAC Cosmetics.
On the 27th of November 2025, I brought a group of my theatrical makeup students to MAC store for a demo, they enjoyed the experience and purchased a great deal of products. I have always championed MAC to my students but will not moving forward a complete rip off. I personally purchased a Lingering eyebrow pencil. I have used just a few of times — and I truly cannot believe that something at this price point has run out so quickly. I am honestly shocked.
I feel this is a really disappointing product, and I do not feel I have received value for the price I paid. I would like to understand why I should be expected to pay such a high price for something that lasts for such a short time.
I look forward to your response.

MAC se donne une image progressiste, mais n'est pas cruelty-free et appartient à un groupe qui accepte les tests sur animaux!!!!!

Inclusivité en façade, souffrance animale en coulisses.

Ce décalage est full of hypocrisy, À BANNIR!!!!!

I booked a 45 minute service at the store in Arcadia, CA. It was such a disappointing waste of money. I wanted tops and tricks, especially showed matching and how to apply make up. The woman who was supposed to be an expert was taking tips from me. She had no idea how to help with my skin tone or application. I could have just walked in and had swatches and did not have to spend $90. The overall atmosphere at that store is unwelcoming and uncomfortable. The were too busy talking to each other to even notice customers coming in. I love some of my MAC cosmetics but this experience has made me rethink being a MAC customer.

Vorsicht beim Rückversand! Zum zweiten Mal wurde meine Retoure nicht ordnungsgemäß verbucht. Der Kundenservice ist keine Hilfe und man wartet ewig auf die Rückerstattung. Einmal kann ein Fehler passieren, aber zweimal ist System.

Ben heel erg teleurgesteld. Ben al meer dan een half jaar bezig met een setting spray. Als ik ermee spray komt er superveel en dikke stralen uit Mac stuurt me naar douglas & douglas stuurt me naar Mac ik wordt dus van het kastje naar de muur gestuurd. Inmiddels heeft Mac de verpakking aangepast met een andere spuitkop niet voor niks neem ik aan. Niemand die mijn fles omruilt of me het geld terug geeft staat hier nu nieuw in de kast. En dat als vaste klant van douglas & Mac. Heel erg zonde!!!

Imbarazzanti, ho ordinato molti prodotti online e c'è sempre qualcosa che non funziona: o non arriva il prodotto ... o manca qualcosa perchè non c'è in magazzino o perchè sbagliano la spedizione.
Per 2 volte mi hanno fatto un rimborso, alla terza segnalazione hanno scritto che è stato rifiutato il rimborso dalla mia banca e hanno chiesto 1) l'iban 2) una lettera della banca che attesti che il conto è intestato a me. Ma come si permettono? Quando pago il conto va bene e per rimborsare improvvisamente no? E tutto per 14€. Sono veramente incompetenti, il mio rapporto con loro è chiuso!!! Peccato perchè i prodotti sono buona ... ma ci sono altri competitor molto più seri!!!

Cela fait plus de 10 ans que j’utilise la poudre Studio Fix et que je la recommande.
Je me suis rendue en magasin il y a peu pour la racheter, et la vendeuse m’indique que le produit a changé et que la teinte peut légèrement varier. Ce n’est pas grave : j’ai confiance en la marque, donc j’y vais les yeux fermés.

Effectivement, la teinte est légèrement différente à l’application, mais cela s’atténue assez rapidement. En revanche, je me rends compte que la contenance a l’air plus petite… Et pour cause : nous sommes passés de 15 à 12 g. Ce n’est pas une question de design, mais bien de shrinkflation.

Mais la vraie arnaque réside dans la formule : la poudre est beaucoup plus volatile qu’avant. Résultat : un produit qui fond comme neige au soleil. Celle que j’achetais tous les 4 à 6 mois devient désormais un achat à renouveler tous les 2 à 3 mois.

Alors bravo au chef de produit. On espère qu’il a eu sa prime pour cette petite prouesse, qui, une fois encore, se fait au détriment du consommateur.

Will never do business with them again. I ordered over $100 worth of product and got one free sample. I needed to return on item which was $24. They wanted their free sample back before they would approve a return. Seriously! There are 900+ beauty companies out here and you want your free sample back?! Plus it took 10 days to get product when competitors can get it here in 4.

I ordered the Mac 8-in-1 package online, but the seller sent the wrong item and three items were missing from the order. I contacted them repeatedly through WhatsApp, but after receiving the payment they have stopped responding. Because the number is now unresponsive and I can’t reach them, this might be a scam.

I finally got my hands on the Locked Kiss 24hr lipstick after it constantly being out of stock. Absolute rubbish! Barely lasts half an hour let alone all day. So disappointed to have wasted £32 on a lipstick which I can’t really wear is it leaves me with a bright red ring around my mouth.

Customer service bad now. The make-up has changed and it just not worth the money anymore . Im done with mac. After 13 years . I'm done ..

Sono una fan dei prodotti di Mac ma purtroppo l’azienda continua a fare errori con gente che continua a comprare come me… per due o più volte acquistato prodotti e sono arrivati degli altri quindi completamente sbagliati!Call center o messaggi whatsapp caduti nell’oblio. Servizio clienti inesistente. Stiamo parlando di cosmetici che hanno un costo alto…. Vergognoso. Delusa all’ennesima potenza

In occasione del single day ho acquistato due prodotti che al momento dell’ordine erano disponibili; dopo una decina di giorni ricevo una mail riguardo un rimborso parziale senza specificare nulla, quindi chiamo l’assistenza e vengo a sapere che uno dei due prodotti non mi sarebbe arrivato per esaurimento scorte e chiedo di annullare direttamente tutto. Alla fine dopo 15 giorni mi é arrivato un prodotto ed il rimborso parziale…
Non comprerò mai più dal sito

Sono stata a fare acquisti nello store di Via Dante. Il personale è risultato poco disponibile. A parte me non c’erano altri clienti, ma lo staff era impegnato nelle proprie chiacchierate piuttosto che nel seguire il cliente. Scegliete un altro store.

Very poor customer service ordered advent calendar on 25 November 2025 only to find next day reduced by £50 so tried to get difference back but was told to return and reorder which I did and it took till 9 January 2026 to get the refund after a lot of arguing with Mac and constantly contacting them , I was offered a small gift as compensation which I refused.Does anyone know how to make a formal complaint because I don’t think anyone at Mac seems to care about customer service. I will not be ordering anything ever again from them and will never purchase anything from there stores