MAC Cosmetics Opiniões 

La marque propose des cadeaux à partir d'un certain montant, mais ne les envoie pas dans la commande. Le service après-vente est incompétent, ce qui est inadmissible me répond que quand c est plus disponible ils envois rien et ne previennent pas.

Zamówienie internetowe, opłacone, zostało anulowane bez żadnej informacji po kilku dniach od złożenia, zero przeprosin i czegokolwiek. Oczywiście zwrotu hajsu brak. Bardzo nieprofesjonalne. Nie polecam

Dramat, złożyłem zamówienie, zero odpowiedzi poza mejlem odrazu. Codziennie patrzyłem czy się coś zmienia i po 4 dniach zamówienie anulowane, brak powodu, masakra jakaś.

Quality felt disappointing and inconsistent. Some items didn’t perform well and didn’t match what I expected for the price.

Trash company with mediocre lipstick

My first experience was ordering online for same day delivery. The store cancelled my order. When I contacted the store about my order they said the items are actually out of stock.. Ok fine, but when I placed a new order and after a week of no response or shipping of my order I contacted customer service. They told me the items are backordered.. After about 2 weeks they finally fulfilled my order. The third time ordering from them was the last straw. All my details for shipping were correct but Mac entered it wrong - note they have delivered to my address prior. I got a notification since I had a shipping account with UPS that address info in route to me was missing. They took accountability and said a new shipment is on their way, not expedited either as I was upset already. I asked if the order can be expedited as it's been almost 2 weeks and they said they were not able to anymore after placing the order. The CSR reps have no customer service and I told them to cancel out my order (Mac says on the site orders can be cancelled within 30 minutes). The CSR rep then says they can't cancel anymore and I told her Mac's policy but that only applies to the original one I made.. Turns out the CSR rep lied and just corrected the address of my original shipment which ended up coming a few days later.

At the end of the day people work hard for their money and customers should not have to keep chasing a company just to get basic service. If a brand can’t even tell you when items are out of stock, communicate delays, or deliver to the correct address correctly, then honestly it’s best to put your hard earned cash with a company that can actually get it right especially when the product is mediocre to begin with. Remember, they work for you. It should not have to be the other way around where you have to keep contacting them to do their job. Because of this I decided to declutter and get rid of ALL my Mac products - as stated, it's mediocre and lipsticks make my lips peel & chap. Trust, spend the money for a more premium high quality lipstick. Not buying from this company again or supporting them in any way.

disgusted on hold 4ever wrong shade ordered.chat promised refund..email denied it WOW 1st&last time2deal with a big co.who shows no value 4 customers! unreal don't use do- L'Oreal Maybelline or any other REPUTIBLE co.

Det er som at blive slået hjem i Ludo!
Min ti år gamle macbook pro er 1: 1.000.000 bedere!

I visited MAC in Grand Central Birmingham on 15/04 at around 3:30pm, and I just had to leave a review after such an amazing experience.

I was served by a lovely employee called Denise, and honestly, she made the whole visit. Her smile was absolutely stunning and so welcoming from the moment I approached. She was incredibly helpful, couldn’t do enough for me, and made me feel really comfortable and valued as a customer.

The whole place had such a lovely atmosphere, but Denise truly stood out. I’m from Glasgow, otherwise I would genuinely come back just for her customer service!

Hands down one of the best customer service experiences I’ve had—Denise is an absolute credit to the team.

Da anni ordino il loro fondotinta, sistematicamente ordino n.2 pezzi alla volta perché fruisco di uno sconto benefits aziendale e così, acquistandone due, mi viene la spedizione gratuita. Ieri mi è arrivato il pacco e conteneva solo uno dei due fondotinta che avevo ordinato. Ovviamente non mi sono fatta video o foto mentre aprivo il pacco perché era integro e, in totale buona fede, non avrei mai pensato che ci potesse essere un pezzo mancante e, a dire il vero, quando mi era capitato anni fa con una farmacia online (ma avevo fatto un ordine grosso con tanti pezzi e articoli diversi tra loro), a seguito della mia segnalazione sono stati loro a visionare le telecamere perché la fase di imballaggio ordini era video sorvegliata. Dopo aver contattato l’assistenza via chat (telefonicamente é impossibile, ti tengono in linea in attesa a oltranza continuando a ripetere di rivolgersi in chat per sveltire), penso che la chat fosse gestita da intelligenza artificiale o da qualche operatore che usa il traduttore automatico senza capire, perché non sono stata minimamente ascoltata nelle mie richieste. Volevano foto del pacco (ma saranno loro, grande e seria azienda, a riprendere la fase di imballaggio, come fanno anche le piccole realtà, per tutelarsi, e comunque non so a cosa potesse servire la foto del pacco aperto), poi hanno detto che per venirmi incontro eccezionalmente (facendomi intendere che pensavano mi fossi inventata tutto) mi avrebbero rimborsato il prodotto mancate (ci mancherebbe altro!), al che spiego che così mi penalizzano per un loro errore perché, così facendo, io avrei dovuto ordinare subito il pezzo mancate che mi serviva, ma avrei pagato la spedizione, cosa che cercavo di evitare acquistando appostamenti due pezzi alla volta, e che desideravo quindi che mi spedissero il prodotto mancante che avevo pagato, che non volevo il rimborso, oppure che se lo rimborsavano avrei voluto un codice sconto per la spedizione gratuita in modo da non rimetterci. Hanno detto che non era possibile per scarsità di scorte (assurdità visto che il prodotto era pagato e disponibile), alla fine per risolvere ho dovuto fare 60 km in auto tra andata e ritorno per recarmi in store fisico a Padova dove le ragazze almeno sono prodigate per aiutarmi, anche se non hanno potuto risolvere il problema in quanto lo store online e quello fisico sono due compartimenti stagni non comunicanti tra loro. Assistenza clienti online pessima, se potete andate nei negozi fisici dove almeno ci sono persone competenti e pro attive. Online sono solo stata presa in giro per un loro sbaglio

Nos han llenado de desesperación y ansiedad está nueva fórmula cuando ya teníamos nuestra rutina de más de 30 años fórmula que opaca el rostro lo avieja es una mentira las que dicen está bien y somos muchísimas buscando otras marcas con Mu huisima pena nos han dejado bastante mal

MAC store in St David’s Cardiff - what incredible staff you have in your shop - I went in at 12:30 today just to ask for a sample as I am not loving the new Estée Lauder foundation - the staff were so lovely and found me the perfect match without any trouble - they really made one of my worst nightmares due to my acne scarred skin wonderful - thank you so much keep being incredible!

Très déçue. J’ai acheté un anti-cernes MAC (commande n°6942097963) qui s’est cassé après seulement quelques semaines d’utilisation normale. L’embout applicateur est cassé, rendant le produit inutilisable alors qu’il est quasiment neuf.

Au vu du prix, c’est déjà inacceptable.

Mais le pire reste le service client : une assistante IA qui répond en boucle avec les mêmes messages automatiques, sans jamais traiter le problème. Après 3 jours, toujours aucune réponse humaine.

J’ai pourtant envoyé les photos et la preuve d’achat.

Franchement, pour une marque comme MAC, c’est inadmissible.

Worst company to purchase anything from. Where is my order. Does it seriously take nearly a month to deliver a product. Will never buy from MAC again. So disappointing 

Awful experience for many weeks with customer service, defective item, expected to cover postage, reluctant to provide returns label, despite damage to both eyes, absolutely awful ,

We were ladies that lunched and decided to visit the store to buy a lipstick. Alessia approached us, she was great, really friendly and genuine. Alessia did a mini make over on both of us. It was a brilliant experience, we both made extra purchases based on her advice.

ordered 4 lipsticks and only received 1 which is the wrong shade. no way to contact them and the return label doesn't work.

avoid.

don't buy from here.

don't recommend

My order has been missing since February 16th
It’s impossible to get in touch with you.
Evri is just as useless as you
WhatsApp chat - useless
Online chats - never works
Emails - not a single reply
Online order assistance - none existing
Phone - you don’t ever reply

Die neuen Lipglosses Air und wie die nun heissen sind miserabel! Nach 5 Minuten sind meine Lippen schon trocken. Der Lopgloss hält nicht lange und pflegt nicht. Die alten waren 1000 mal besser! Ich war seit über 20 Jahren teue Kundin aber das ist nun vorbei mir diesen schlechten Lipglosses. Die Farben sind auch echt hässlich keine Glitzer nichts. Die Besten Lipglosses waren die PLUSH und DAZZLEglosses mit der alten Textur Sticky und langanhaltend!

Today I went into Carnaby street for a makeup lesson with Raksha, and she was amazing! I felt so welcomed and comfortable, and she did an incredible job with the lesson helping me find the best products for me whilst also listening to my opinions and wishes! The products were high quality, and having bought some, I was even gifted a free lipstick. A very pleasant experience, thank you so much!

Purchased my first Mac studio powdered foundation at the Mac counter at Heathrow Terminal 5. Unfortunaltely I don't remember the beauty advisors name, but she was so helpul in helping me choose the correct shade. She had redish long hair and a pale complexion tone.
I'm thrilled with my purchase, amazing coverage.