Magaljewelry Opiniões 

4683
TrustScore: 4 em 5

4,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would not recommend buying from Magal Jewelry. The biggest issue isn’t even the jewelry—it’s the complete lack of customer service. Emails either go unanswered for days (or weeks) or are... Ver mais

Classificada 5 em 5 estrelas

Beautiful work, timely turn around, exceptional packaging! Purchased a bracelet for my granddaughter for Valentines day, she loved it and wears it all the time. Just ordered her a 2nd bracelet in an... Ver mais

Classificada 5 em 5 estrelas

“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is... Ver mais

Classificada 5 em 5 estrelas

Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(4683)

91 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

The necklace is absolutely beautiful

The necklace is absolutely beautiful! The only thing that I’m not crazy about it that the gold is not solid it is 18k vermeil plated on .925 silver. This may be fine for some and it does sparkle like solid gold. However, it just doesn’t stay shiny on my skin, it tends to tarnish. I will definitely order from Magal again.

26 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I bought the family circle necklace for…

I bought the family circle necklace for my daughter who is expecting her first child. On the web site, the engraved names are fully visible and readable.
What I received was such a disappointment. I had to put on glasses and use a magnifying glass just to see the names. If they don’t take it back, I doubt I’ll give it to her. It’s an embarrassment.

26 de abril de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Carol,

We’re deeply sorry to hear that you found your Family Circle Necklace smaller than expected. We truly appreciate your feedback, as it helps us continue to improve. At Magal, we strive for full transparency and this is certainly not the experience we aim to provide. For this reason, we include detailed size, dimension, and thickness information for each item on our product pages, along with our store policies.
Please send us an email with your order details at info@magaljewelry.com — we’ll be happy to assist you with your concerns and find a solution.

Sincerely,
The Magal Team

Classificada 4 em 5 estrelas

Exactly what I wanted!

Got my order today and it’s exactly what I’ve been looking for! Got the 6.5 inch bracelet and wish it had one more hole to put the clasp on, as right in the between the two holes provided would be a perfect fit for my wrist. But overall very dainty pretty custom piece just in time for Mother’s Day.

6 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly Recommend!

Super easy process and great value for the price! Cannot wait to give this piece to my wife, she is going to love it!

21 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor Quality Jewelry and Terrible Customer Service

I bought a rose gold watch band on January 15th, 2025. The plating came off completely. I do not wear this jewelry in any water or liquid. Despite having a "90 day try at home" and "2 year warranty", the company states that these policies did not start until January 17th, 2025, so my purchase did not qualify (I also received this jewelry after the 17th). Nowhere on their website does it say that these policies do not apply to all purchases or that these warranties started after a certain date. Customer service is terrible and refuses to reimburse me for this poor quality jewelry.

28 de março de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Kayla,
We’re truly sorry to hear about your experience with your watch band. We strive to provide high-quality jewelry and excellent customer service, and we regret that we didn’t meet your expectations this time.
Regarding our warranty and return policies, we apologize for any confusion. While our "90-day try at home" and "2-year warranty" officially began on January 17th, 2025, we understand how frustrating this situation must be. Transparency is important to us, and we will review how we communicate policy updates to ensure clarity for all customers.
We’d love the opportunity to make this right. Please reach out to our customer support team at [customer support email] with your order details, and we’ll do our best to find a solution for you.
Thank you for your feedback—we value every customer and appreciate the chance to improve.
Sincerely,
Magal Team.

Classificada 5 em 5 estrelas

2-time customer and will purchase again

This is the second time I've purchased from Magal. I love how quick they are with shipping but also how well they communicate shipping updates. The first product I purchased was a bracelet (half gold, half string with a diamond) bought over a year ago - I have never taken it off (not for showers, the pool, workouts, sleeping) and it still looks brand new! LOVE these products!

10 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered February 23rd

Ordered February 23rd. Received an email the 27th saying it was ready to ship. Tracking number was created February 28th and I still haven't received it. It hasn't shipped at all and it's March 17th. I've sent several emails and I get the same "logistics" response. I even screenshot the tracking info from their website and USPS website showing its still in Fairfield NJ as a pre-shipment, meaning they created the label but USPS never received it. So at this moment nearly a month later Im out $168. The number listed on trustpilot is to a psychic place FYI.

23 de fevereiro de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Brittany, We’re deeply sorry to hear that you haven’t yet received your order! Magal always endeavors to fulfill each order within our time frame. It’s impossible that we might have skipped or not shipped out your order. We’re curious to know your order details, so we can look at this case closely. Could you please share your order details with us at info@magaljewelry.com so we can proactively help you with the latest updates?
Sincerely,
Magal Team

Classificada 1 em 5 estrelas

I purchased a necklace that was to be…

I purchased a necklace that was to be delivered to my home in MN; however, per their customer service representative, and a screenshot provided by them, the item was delivered to CA.
They will not refund my money, stating because I did not purchase the extra fee to be sure I receive the item; therefore they will do nothing. So I am out $213.

A representative replied stating the necklace was delivered to the correct address, however; they will not confirm what address they think is the correct.
According to their customer service representative they are still sending me a delivery receipt from California. Again, I live in Minnesota.
What they are posting on this platform is very different than what the are confirming in an email. They had no problem taking my money, but will not help locate the item, they are claiming they sent to my house.
Sounds pretty fishy to me.

7 de março de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear DJ,
We appreciate your feedback and understand how important it is to receive your order as expected. Upon reviewing your case, the tracking number 9400140104250001524914 confirms that your package was delivered to the correct address provided at checkout. Please feel free to reach out to our support team again, and we’d be happy to help in any way we can.
Sincerely,
Magal Team

Classificada 5 em 5 estrelas

Top tier craftsmanship

My fiancé absolutely loves her new Magal necklace I bought for her. We have a 3yr old son & are expecting a daughter in May. She got the boy & girl charm in 18k gold vermeil. She absolutely loves it. Perfect details in the charm & it was quick shipping too !! Great company. Will definitely buy from them soon again !

26 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My bracelets are beautiful

My bracelets are beautiful! I had one birthstone bar and one chain of love made for myself and one birthstone bar made as a gift for my sister and they all turned out perfect!

23 de fevereiro de 2025
Opinião espontânea

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