I would not recommend buying from Magal Jewelry. The biggest issue isn’t even the jewelry—it’s the complete lack of customer service. Emails either go unanswered for days (or weeks) or are... Ver mais
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Leia as opiniões dos outros
Beautiful work, timely turn around, exceptional packaging! Purchased a bracelet for my granddaughter for Valentines day, she loved it and wears it all the time. Just ordered her a 2nd bracelet in an... Ver mais
“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is... Ver mais
Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.
Informações de contacto
2724 kipling St , 77098, Houston, Texas, Estados Unidos da América
- 3473445786
- info@magaljewelry.com
- www.magaljewelry.com
4,0
Bom
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer Satisfaction guaranteed
I order a 14” necklace. It is absolutely beautiful but a little too snug for me. I reached out to return and instead was offered a solution. To send an extender free of charge. Problem solved. This is my second necklace I’ve ordered and love them both. Thank you for such quality work and service
2 de junho de 2025
Opinião espontânea
My necklace is precious
My necklace is precious. It makes me happy to wear it with pride.
28 de maio de 2025
Opinião espontânea
My experience was Awesome!!!
My experience was great! I received the product I ordered. The quality is exceptional and I will definitely be shopping with you all again. Thanks again!
27 de maio de 2025
Opinião espontânea
Ordered a necklace for my mom birthday…
Ordered a necklace for my mom's birthday on May 19th. Ordered was placed on May 6th and then got an email stating it was ready to be shipped on May 10th. It's now May 22nd and it hasn't even shipped yet. The last email stated it would be shipped no later than the 21st, but here we are. Now they are saying it's in its final stages of processing and will be packed soon for shipment. Unreal
5 de maio de 2025
Opinião espontânea
Resposta da Magaljewelry
Dear Matt,
We’re truly sorry for the delay and the frustration it’s caused—especially when this order was meant to be a special gift for your mom’s birthday. While we aim to meet our promised timelines, we clearly fell short in your case, and for that, we sincerely apologize.
Your order is currently in its final processing stage, and we’re doing everything we can to get it shipped out as quickly as possible. We understand how disappointing this is, and we’re committed to making it right. Please feel free to reach out to our support team directly so we can update you personally and offer a resolution.
Thank you for your patience and for bringing this to our attention.
Warm regards,
Magal Team
Do not buy from this company!!!
Do not buy from this company. They block people if they complain about their product. My bracelet broke after wearing it for 24 hours. They lie about the 2 year warranty. I’ve been blocked on Facebook and Instagram. If my issue wasn’t legit why would they block me - they don’t want you to know.
12 de maio de 2025
Opinião espontânea
Resposta da Magaljewelry
Dear Virginia,
We’re very sorry to hear about your experience and truly regret that you feel this way. Please know that we take concerns like yours seriously and are committed to standing by the quality of our products and our 2-year warranty.
We want to clarify that we do not block customers for raising legitimate issues, and if this happened, it may have been an error. We've already reported this to our social media team to investigate and ensure you're not being unintentionally restricted from contacting us.
We’d love the opportunity to resolve this properly. Please reach out to our support team directly with your order details so we can assist you further and make things right.
Sincerely,
Magal Team
BE AWARE! Made an order for Mother's Day
Made an order for Mother's Day, got a confirmation email, order is pending for over 10 days now, BE AWARE!
20 de maio de 2025
Opinião espontânea
Resposta da Magaljewelry
Dear Natan, We’re deeply sorry to hear that you haven’t yet received your order! Magal always endeavors to fulfill each order within our time frame. It’s impossible that we might have skipped or not shipped out your order. We’re curious to know your order details, so we can look at this case closely. Could you please share your order details with us at info@magaljewelry.com so we can proactively help you with the latest updates?
Sincerely,
Magal Team
The delivery was longer than expected…
The delivery was longer than expected as I purchased this a week before Mother’s Day and I clearly saw that it was gonna be in my possession 3-5 days… Took 2 weeks.
Quality is good, and worth it though.
5 de maio de 2025
Opinião espontânea
Convenience, timely, and quality
Easy online ordering process and timely execution of order and delivery.
1 de maio de 2025
Opinião espontânea
Cheap cheap and cheap.
Cheap cheap and cheap.
Poor quality, can barely see the stones on the custom birthstone bar. Item came bent and all they could offer is store credit… like why would I want anything else from your brand. DO BETTER.
By the way this was my Mother’s Day gift.
20 de abril de 2025
Opinião espontânea
Resposta da Magaljewelry
Dear Darlene,
Thank you for your feedback. We're truly sorry to hear that you were disappointed with your experience, especially regarding a meaningful Mother’s Day gift.
After reviewing the photos you shared and inspecting the bracelet, we did not find any manufacturing defect. The stones are small by design to maintain the delicate aesthetic of the piece, as shown on our website. We always strive to provide accurate representations of our jewelry, and based on the images received, the item appears to meet our quality standards.
We understand that expectations can vary, and while we offered store credit as a gesture of goodwill, we're sorry it did not meet your needs. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Magal Team
Scam company
Order #166073 confirmed
Scam company - there is no way to directly contact them. I ordered AND PAID for jewelry item 3 weeks ago and order is still in USPS waiting on sender status and they will not cancel & refund the order. It takes 2-3 days to reply back and instead of refunding They just keep saying we are keeping an eye on the order - scam company that will steal your money
Thanks for your response - I have emailed and tried to chat with you several times (since Magal has no phone number to actually talk to someone) since Magal took my money on 5/3/25 (for a Mother’s Day gift that was a week ago) and I have yet to receive what I ordered. I asked for the order to be canceled and refunded on 5/9/25 since the USPS status was still “awaiting sender” - it is now 5/18/25 (15 days since you took my money) and USPS IS STILL AWAITING SENDER and no attempt to refund my money - just messages and emails that “we are working on it” definitely a scam operation!
Definitely a SCAM company - it’s now May 24 - ordered item AND PAID on May 7 - USPS STILL shows “Awaiting Sender” not even sent 17 days later!!!!!!!!
11 de maio de 2025
Opinião espontânea
Resposta da Magaljewelry
Dear Scott,
We’re truly sorry for the frustration and delay you’ve experienced. Due to a high volume of orders, some shipments were unfortunately delayed, and we sincerely apologize for the inconvenience this has caused.
While we understand your concern, we want to assure you that we are committed to resolving this and providing the service you deserve.
For the latest updates or further assistance, we kindly ask you to reach out to us at info@magaljewelry.com – our team is here to help and ensure this is resolved for you.
Thank you again for your patience and understanding.
Warm regards,
The Magal Team
Mother’s Day necklace never arrived
Ordered a necklace for Mother’s Day. It seems to have been made but never shipped and Magal does not answer emails. Going to dispute the charge today. Very disappointed mother on her first Mother’s Day.
Edit 5/24/25: Magal finally reached out after the original review and managed to get the necklace to us a week after Mother’s Day. No offer of a discount or credit. Charge dispute cancelled but will def never order from them again.
10 de maio de 2025
Opinião espontânea
Resposta da Magaljewelry
Dear Anthony,
We're truly sorry to hear about your experience, especially around such a meaningful occasion. This is absolutely not the standard we strive for at Magal, and we completely understand your frustration.
Please know that we take situations like this very seriously. If you haven’t already, kindly send us an email at info@magaljewelry.com with your order number so we can prioritize your case and resolve it as quickly as possible.
We sincerely apologize for the delay and lack of communication — we’d love the opportunity to make this right.
Sincerely,
Magal Team
I ordered a Mothers Day gift with…
I ordered a Mothers Day gift with plenty of time for it to be produced and shipped. I won’t be receiving it in time and look like a shmuck.
1 de maio de 2025
Opinião espontânea
Resposta da Magaljewelry
Dear Aaron,
We're truly sorry to hear about your experience—especially when this was meant to be a meaningful Mother’s Day gift. We understand how disappointing it is when something so important doesn’t arrive on time, and that’s not the standard we strive for.
We’d love the chance to make this right and ensure your gift still brings joy, even if it's arriving fashionably late. Please reach out to us directly via an email with your order number so we can look into it and offer a resolution.
Thank you for your feedback—it helps us do better.
Sincerely,
Magal Team
I placed my order on April 28th
I placed my order on April 28th. I've tried to contact you by email, but it's been a waste of time. I'm supposed to have received my order by now, but I check the tracking number and there are no updates.
5 de maio de 2025
Opinião espontânea
Resposta da Magaljewelry
Dear Kenia,
We're truly sorry to hear that you haven’t received your order yet. At Magal, we take pride in fulfilling every order within our promised timeframe, and we understand how frustrating delays can be.
Rest assured, it’s extremely rare for an order to be skipped or go unshipped, and we’d love to investigate this further for you. Could you please send us your order details at info@magaljewelry.com? Our team will look into it immediately and provide you with the latest updates.
Thank you for your patience,
The Magal Team
Quality Products
As always, excellent products. This time, however, the delay was very long and I was not sent a reason or updates.
4 de maio de 2025
Opinião espontânea
The quality of the jewelry is top notch
The quality of the jewelry is one of the best I have seen. I never take off my bracelet, and it looks as good today as it did the day I received it three years ago.
3 de maio de 2025
Opinião espontânea
Horrible Customer Service
I ordered on 4/19 and my necklace has yet to ship as of 5/2. 10 Business days and still has NOT shipped. I have emailed CS 3 tines and no respsone.
I am at the ship-to addrss for another few days and this is a Mother's Day present. Horrible Service.
19 de abril de 2025
Opinião espontânea
Resposta da Magaljewelry
Dear Melissa, we're truly sorry to hear about the delay and lack of response—this is not the experience we want for our customers. Please rest assured that we're taking care of your order as a priority, and our customer service team will respond to all your emails within 24 hours of receiving them. We understand how important this gift is, especially with Mother's Day approaching, and we're doing everything we can to get it to you as soon as possible. Thank you for your patience.
Best,
Magal Team.
Mauvaise qualité et aucune garantie prise par la marqu
Un bracelet offert par mon mari il y a moins de 6mois et qui est tout blanchi. Le doré est parti très vite.
J’ai contacté le service client mais pour faire marcher le Sav je dois payer 60€ et envoyer le fameux bracelet à mes frais à New York. Bref ce vendeur n’est pas fiable et la qualité n’est pas au rdv. Pas de Sav possible, si le produit se détériore.
Une arnaque !
1 de maio de 2025
Opinião espontânea
Resposta da Magaljewelry
Bonjour Florence,
Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Nous comprenons votre frustration concernant la détérioration du bracelet.
Nos conditions de garantie et de service après-vente, y compris les éventuels frais de traitement et d’expédition, sont clairement indiquées sur notre site afin d’assurer une transparence totale.
Cela dit, nous souhaitons trouver une solution satisfaisante pour vous. Nous vous invitons à contacter notre service client par e-mail à [info@magaljewelry.com] afin que nous puissions examiner votre dossier plus en détail et organiser la réparation de votre bracelet.
Merci de nous avoir fait part de votre retour.
Cordialement,
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