Magaljewelry Opiniões 

4683
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would not recommend buying from Magal Jewelry. The biggest issue isn’t even the jewelry—it’s the complete lack of customer service. Emails either go unanswered for days (or weeks) or are... Ver mais

Classificada 5 em 5 estrelas

Beautiful work, timely turn around, exceptional packaging! Purchased a bracelet for my granddaughter for Valentines day, she loved it and wears it all the time. Just ordered her a 2nd bracelet in an... Ver mais

Classificada 5 em 5 estrelas

“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is... Ver mais

Classificada 5 em 5 estrelas

Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(4683)

91 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Tammy

Received my bracelet today. It is camel thread with the larger diamond. It is so delicate and pretty. I am going to order more in different colors. So adorable.

6 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Sister bracelets!

I've always admired your bracelets...I have a special reason to buying 2...My sister is moving and thought it would be a great going away gift and a loving sister matching bracelets..I also bought myself one.

2 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible

Horrible! Do not buy! Purchased a bracelet, with the larger diamond. Took delivery July 25, it broke August 27. Just about 60 days. No abuse. No hard wear and tear. It just broke. Company has refused to honor the 2 year warranty or 90 day home look. Without even seeing the actual bracelet, they are saying it broke because of wear and tear. The ads say the jewelry will stand up to being in the water. The string the beads were on just broke and beads scattered everywhere because they aren’t knotted. I want to return for a refund. Deeply regret buying this online.

26 de agosto de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Evelyn,
Let me start by apologizing for the entire negative experience! Magal always endeavors to provide an honorable experience to each customer, and we’re sorry not to make you feel that way! The 14-day mark is put into place for any manufacturing defects or issues related to the production of the jewelry piece. Beyond this time frame, manufacturing defects are not covered and maybe that could be the reason our team has quoted a cost for the repair. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please email us your order details at info@magaljewelry.com and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team

Classificada 5 em 5 estrelas

“I am absolutely in love with this…

“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is flawless. It’s comfortable to wear, catches the light perfectly, and I’ve already gotten so many compliments on it. This is a piece I’ll cherish for years to come.”

29 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have had a wonderful experience with…

I have had a wonderful experience with your company. I absolutely love the string of love bracelets. I have bought a couple for friends. The one I have for myself needed a new string and I was able to send it in and get a new string. I will definitely be ordering more in the future. Thank you for offering this timeless and daily-wear-friendly piece at accessible pricing.

25 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I would give them a zero of if I could…

I would give them a zero of if I could . I ordered a family ring necklace and it was not the style I wanted . I wanted free flowing ring as shown on their website. It was attached and does not move . Also within a week it tarnished . The customer service refuses money back guarantee as advertised because it was engraved !!! They have offered store credit but now have quit communication with me .

16 de agosto de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Gwen,
We truly appreciate you sharing your feedback and want to sincerely apologize for the disappointment you’ve experienced. To clarify, the holding loops on the Family Circle Necklace are welded (to prevent scratching), and this detail is noted on our product page. Because the piece was engraved, it is not eligible for a refund; however, we did offer a store credit as an alternative. Once you confirm, our team will gladly create that credit for you.
Please email us at info@magaljewelry.com
with your order details so we can assist you promptly.
With care,
The Magal Team

Classificada 5 em 5 estrelas

Abbey and Brittany are such an asset to…

Abbey and Brittany are such an asset to your company!! They are so welcoming, very knowledgeable and made us feel like family!! Honestly, we can’t wait to go back to see them and purchase more amazing jewelry!! I feel the style and quality of the jewelry far exceeds the price!

26 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very good quality

The jewelry is very good quality. Also, the customer service is wonderful. We have bought many pieces that we love.
I wear them almost every day
Thanks
Magal

13 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

False claims about timing


I am very upset about how you have handled my order and am requesting to return it and get a full refund, including the expedited shipping that I purchased.

I placed the order on June 27. The website said it takes 5-7 business days to process. On July 8 I asked for an update. I got a very apologetic note from "Lea" (who is not a person) but that didn't change the fact that I NEEDED the necklace before leaving the country. I told Lea that the last possible delivery date was July 14. On July 9 I was told that your were "prioritizing my order." I asked to cancel the order and was told that was not possible because it was already in production.

On July 14 I got a message that "the order was on its way." That was totally unacceptable since we were leaving. Your page provided misleading information about timing. I never would have ordered had I realized that. And I added $13.90 for expedited shipping as an insurance policy. In fact, it arrived in regular priority mail. I don't know when it arrived because our mail was held for 2 weeks while we were away and we just returned.

I paid $128.95 for the necklace and $13.90 for useless expedited shipping. I am requesting a refund of $142.85. Please let me know how to proceed with the return.

Sincerely,

27 de junho de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear ERS,
We’re truly sorry to hear about your experience and the inconvenience caused with your order. At Magal, we always strive to fulfill orders within the promised timeframe, and we regret that this was not the case for you.
We’d like to review your order closely so we can assist you with the return and refund process right away. Could you kindly share your order details with us at info@magaljewelry.com
? Our team will make sure to look into this case as a priority and provide you with the best resolution.
Sincerely,
Magal Team

Classificada 5 em 5 estrelas

Because I have a metal allergy I bought a string-of-love

I have a metal allergy, so I don't wear a lot of jewelry. I found this little website that sold a single diamond on a string (string-of-love bracelets) and ordered one on a whim. I LOVED it. I could finally wear jewelry that didn't irritate or scar my skin. Eleven string-of-love bracelets (In various colors and styles) and 2 gemstone bracelets later, they are still the only jewelry that I wear. I have even bought a matching birthstone bracelet for my eldest sister in the five or six years since I first discovered them.

Their customer service is amazing! I have had to get two or three bracelets repaired. One of which broke as the thread frayed, and I know at least one other that I wanted a different color string for. They are always responsive and willing to help however they can. I love this company and their incredibly meaningful line of jewelry.

21 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love the bracelets!

I have received great customer service - I gave my niece a bracelet and it needed repair. Prompt service and really very helpful. I wear several all the time and I always get compliments!!

21 de agosto de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

I have bought the constellation…

I have bought the constellation necklace twice and it’s just not very sturdy. The last one just broke in half on one of the constellations without any reason. The prior one got pulled on so that made more sense. I know they updated their warranty to cover that kind of thing but both were before the updates.

21 de agosto de 2025
Opinião espontânea

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