Magaljewelry Opiniões 

4683
TrustScore: 4 em 5

4,0

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would not recommend buying from Magal Jewelry. The biggest issue isn’t even the jewelry—it’s the complete lack of customer service. Emails either go unanswered for days (or weeks) or are... Ver mais

Classificada 5 em 5 estrelas

Beautiful work, timely turn around, exceptional packaging! Purchased a bracelet for my granddaughter for Valentines day, she loved it and wears it all the time. Just ordered her a 2nd bracelet in an... Ver mais

Classificada 5 em 5 estrelas

“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is... Ver mais

Classificada 5 em 5 estrelas

Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(4683)

91 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

They sent me the wrong color necklace and charms

I ordered 3 of the mini me necklaces - one for me, one for my sister-in-law, and one for my mother. On top of them taking over a month to arrive, my necklace was not correct. I ordered a rose vermeil chain, 3 rose vermeil boy charms, and one rose vermeil paw. Upon further inspection, I have a SILVER chain, 2 SILVER boy charms, a SILVER paw, and one rose vermeil boy charm. I contacted customer service with pictures included, and all they would respond is “rest assured we sent you the correct rose vermeil necklace.” Obviously not!! Now, when I got the necklace, I was so excited after waiting almost a whole month for it to arrive that I didn’t inspect it. It was about a week later when I noticed it wasn’t right. Unless the rose vermeil is so poor quality that all except one charm would fade within a week, my order is not correct, and they are not offering any help with fixing it. Even if, somehow, they sent me the right one and it has faded to silver already, the website states it has a 2 year warranty - and after a week of wear, my rose vermeil is already faded to silver. I am beyond frustrated at the lack of care in resolving this situation. If they don’t offer a way to fix it, I will be returning it. I absolutely would not recommend this company or their poor quality products.

15 de agosto de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear H.C.,
Let us start by apologizing for your negative experience! Your satisfaction and confidence are essential to us, and we are truly sorry for the frustration caused.
We want to clarify that rose vermeil jewelry can be sensitive to exposure to water, lotions, perfumes, and other solutions, which may affect the color over time. However, since this happened so quickly, we completely understand your concern and want to make sure it’s resolved properly.
Please send us an email with your order details and photos at info@magaljewelry.com, and our team will be happy to look into this closely and assist you with a solution under our warranty policy.
We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again!
Sincerely,
Magal Team

Classificada 5 em 5 estrelas

No Complaints!

I have no complaints on this company. I've been buying from them for years now. I love every piece of jewelry that I've bought from them!!

14 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

This company has been truly amazing

This company has been truly amazing. I have bought 7 bracelets and 2 necklaces and each one is perfect. The quality of the diamonds is great and they are perfect gifts to show how much you care! I will continue to purchase from this company and highly recommend them.

8 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best purchase

I love my necklace! I honestly didn’t know what to expect when I ordered it and when it arrived the first thing I noticed was the packaging which honestly is better than some of the big brands that I have received over the years. I was super excited to open it and the necklace didn’t disappoint. I’ve been wearing it everyday since and not only is it delicate, but it’s withstood the gym and the shower :) I am in love!!

7 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Top Notch

I spoke with Lea multiple times. I made a mistake on a bracelet that was a very special gift. She made it possible for me to make a change before production started. She was helpful, polite, and kind. I have ordered from Magal multiple times. Their jewelry is amazing and the customer service is unmatched. A great experience all the way around.

31 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love it!

Very fashionable and cute jewelry; I love it! I don’t have to worry about putting it on and taking it off. I keep it on while showering and doing everything!

11 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Do not trust their “2 year warranty”…

Do not trust their “2 year warranty” that they promote. I purchased a bracelet from Magal Jewelry and followed all of the care instructions carefully. Despite that, it completely fell apart in less than a month. For a company that advertises a two-year warranty, I expected much better quality and support.

When I reached out, they told me I’d have to pay $35 to have it restrung even though it was clearly a quality issue, not wear and tear. On top of that, customer service was incredibly slow to respond and ultimately offered no real help. They also couldn’t clearly explain their so-called warranty policy, which feels misleading at best.

Overall, I’m really disappointed in both the product and the experience. I won’t be purchasing from them again. With numerous companies making the same product, I would search for a company with better quality jewelry and one that holds up to their warranty standards that they promote.

3 de agosto de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Jaimie, Let us start by apologizing for your negative experience! Your satisfaction and confidence are essential to us. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please send us an email with your order details at info@magaljewelry.com and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team

Classificada 5 em 5 estrelas

Jewelry is beautiful

My husband‘s granny is obsessed with her necklace that she got 20 years ago of her grandkids birthstone people and when I saw this, I knew I needed to get her my kids a.k.a. her great grandkids to Wear as well it is absolutely beautiful and perfect and she was so excited

4 de agosto de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

I still have not received my items

I still have not received my items. Customer service was quick in responding to my inquiry but the processing and shipping is taking so long

4 de agosto de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Maria,
We’re deeply sorry to hear that you haven’t yet received your order! At Magal, we always strive to fulfill each order within the promised time frame, and it’s highly unlikely that your order has been skipped or not shipped out.
We’d really like to take a closer look at your case to understand what’s causing the delay. Could you please share your order details with us at info@magaljewelry.com? Our team is ready to assist you and provide the latest updates.
Thank you for your patience—we truly appreciate it.
Sincerely,
The Magal Team

Classificada 5 em 5 estrelas

This is my second Magal purchase

This is my second Magal purchase. I had my first bracelet for YEARS. I meant to send it in for a restring but I misplaced it’s I jumped on the chance to get a new one when there was a sale. It’s my favorite piece ever.

16 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I really do love what I bought but…

I really do love what I bought, but over the course of the year, one beaded (of many I bought) necklace began to break down. I messaged several times, to no avail. Finally, I received a message, to send it back: They wanted my tracking number, 35 dollar restringing fee, etc. Jewelry is for a lifetime, and so should be repairs. Other companies I have dealt with send a label via email, no matter the time frame and fix for free. That is the right way to go, but I have no control over policy. Now, they cannot find the necklace, as I sent it regular mail. The return process was not respectful. It should be Magal’s highest honor and pleasure to provide a label and complimentary repairs for their customers and products.

2 de agosto de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Customer, Let me start by apologizing for the entire negative experience! Magal always endeavors to provide an honorable experience to each customer, and we’re sorry not to make you feel that way! The 14-day mark is put into place for any manufacturing defects or issues related to the production of the jewelry piece. Beyond this time frame, manufacturing defects are not covered and maybe that could be the reason our team has quoted a cost for the repair. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please email us your order details at info@magaljewelry.com and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team

Classificada 5 em 5 estrelas

Pretty Jewelry / Happy Earth

I have been buying jewelry for a long time at Magal Jewelry and am always pleased with what I purchase. I like the sustainability of the jewelry. The quality is good and I appreciate Magal using recycled gold and ethically sourced diamonds.

31 de julho de 2025
Opinião espontânea

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