MAGNA ACCIDENT SERVICES LIMITED Opiniões 

I had a non-fault accident and my initial reaction was to go to my insurers and ask them to deal with the claim for me. After several hours on the phone, getting messed around with a hire car that was nothing like the size I needed, I called Magna and that is where my life got a whole lot easier.

I spoke to Magna at around 4 pm in the afternoon and early the next morning a vehicle that was the correct size was with me and in perfect condition.

Magna then proceeded to chase the quotes from my chosen repair centre and pass them on to the third party insurer and liaise to ensure authorisation was given to carry out the repair of my vehicle.

Magna then kept me updated every step of the way and when my vehicle was ready for collection, allowed me to drop their vehicle at the repair centre 20 miles away and advised them they would organise the collection.

All in all, I am very happy with the service provided - 5-star service and once I had contacted them no more were my days taken up with sitting in a queue on the phone to my insurers.

Would recommend to all.

I cannot begin to describe how grateful I am to Magna especially Kelly Jakes.
Without Kelly I don't know what I would have done.
Her compassion, her care and empathy really helped me through a really tough time.
The whole team deserve a medal in my opinion.
Thank you Magna, you care about the person and not just about the "bottom line"

I used Magna vehicle hire following an accident and am pleased to say their customer service was exemplary. From initial contact, everyone I spoke with was professional, polite and very helpful. I needed a vehicle with tow bar which was provided promptly. When it was no longer needed, I was provided with a smaller car at my request. I highly recommend this company.

Magna provided a replacement Van just fine, for a no fault claim I was dealing with. My insurance sorted it all out so I never chose to use Magna. They gave me a bottom of the range Ford transit in place of my higher spec VW transporter, and the racking that had been fitted was so deep it rendered it impossible to lay sheet material down in the back which is a necessity for most carpenters. It had a roof rack, but we live in rainy England. But that issue is not my main complaint. The spare wheel was stolen during my hire period. Now anyone who drives a van in London or any big city knows the likelihood of having the spare stolen if just left hanging underneath the rear, as per the factory fitting. It’s negligent to leave it there with no extra security bolt on it like the one I had fitted on my van. Or at the very least the wheel should be stored inside the van, like many many van drivers do. They also refuse to put any extra security locks on the doors, so if you get broken into whilst hiring their vehicle, you’ll have the pleasure of paying for new tools and paying for all the damage to their van. None of this makes sense to me when I’m supposed to be given a fairly like for like vehicle especially as someone smashed into me. Anyway needless to to say they charged me about £230 in the end to replace the wheel, they initially charged me more (about £270) with “admin fees” etc. But decided to reduce it after a complaint by me and then by my insurance company. I just think it’s a really bad way to treat customers when ultimately it’s their fault, they’ve negligently left an invitation for thieves on full display, because they know if anything happens they’ll just charge you for it. I would never use this company by choice.

Jodi and her team dealt with my claim with the utmost of professionalism. Jodi and Sam both kept me informed every step of the way and their communication was excellent. I can highly recommend Magna and wouldn’t hesitate to contact them again should I ever need to.

Excellent service, vehicle collected & a replacement vehicle delivered quickly & efficiently. Great service throughout.

I contacted Magna accident Services regarding non-fault damage to my car and the service I received was brilliant, the car was taken away with a replacement delivered to my home straight away and my car was repaired and ready within a week. The quality off workmanship on the damaged rear quarter and bumper is excellent. The service is professional yet personal and efficient and I would highly recommend them. Five stars from me, thank you Magna.

From start to finish April was absolutely fantastic.
I can’t speak highly enough of her professional manner & communication via emails and telephone.

Really helpful after my accident. Hit from behind by a lorry and April @Magna really fought my corner. Felt like they were on my side and fought hard to get me maximum pay out for my van. Really pleased with the service and support. Keep up the good work guys it's a refreshing change, especially since covid!

these are not actually my insurance company, they are the insurance company of the person that hit me but i can not praise them enough,they were very fast efficient and so helpful, they are so nice.
they have helped me more than my own insurance company. will try an get insured with them my self next year. high recommend them

Excellent and friendly service. Great communication.

After my parked car was hit one evening, I had a hire car delivered to my place of work by 1pm the next day. The guy that delivered the hire car was extremely pleasant and thorough during the hand over.

April and the rest of the team have answered all my questions no matter how small regarding the claim and they have worked hard to ensure I have had the successful outcome with my insurer.

Thank you Magna Accident Services

Fast efficient service had me back on the road within 2 days, nice people to deal with and good follow up.

Once appointed very quickly service we would recommend Magna.

Very happy with the service provided by magna accident, covid hit and I still had full use of a vehicle when mine took longer than expected. Was kept in contact with throughout the whole process and as soon as everyone went back to work I got my vehicle back swiftly. Highly recommend *****

An excellent service was provided by Magna, when my own insurer let me down. Would definitely recommend. Great staff at all levels.

Been very helpful from start to finish with claim as someone reverse into car when it was parked. Woman had denied it even with 3 witness against her. Magna kept at it and woman finally admitted it 4 weeks ago. They arranged everything for me from garage- hire car i didnt do anything they done it all for me and this happened on the 10th November 2019 and kept me up to date even tru cv19 thanks

Very helpful team, got everything done as quickly as possible. Hopefully won’t need your services in future but if I do magna will be the first company I call.

Great communication, excellent service all round