Mally's Crafts Opiniões 

293
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent from start to finish. We provided all details requested and examples were sent asap. We then request some minor changes, which were our own fault and this was changed no issues what so ever.... Ver mais

Classificada 5 em 5 estrelas

Absolutely made up when I come across Mally’s Crafts ❤️ Excellent quality and value for money. Would definitely recommend to all future brides. Hannah & Liam Rooney

Classificada 1 em 5 estrelas

Ordered a large batch of newspapers for our wedding paper but the quality was extremely poor. Several copies were ripped, had inconsistent alignment with margins for the bleed around the edge of t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was very impressed with how easy and straightforward ordering everything was! Communication via email was consistent and liked that they sent a copy of each item to show you what it would look like,... Ver mais

Informações sobre a empresa

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Handmade crafts by Mally. Personalised handmade plaques and crafts for all occasions. Made in Blackpool at a superb price and exceptional quality.


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4,5

Excelente

TrustScore: 4.5 em 5

293 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

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4,5

Todas as opiniões

(293)

43 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent communication from start to…

Excellent communication from start to finish, had no problems with me making several amendments and asking many questions. Once agreed on the proofs my signs arrived within days, well packaged, perfect condition and exactly as expected, really pleased with service and the product, and very reasonably priced when comparing to similar services too.

20 de maio de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Brilliant

Ordered a welcome to our wedding sign. It didn't take long to come and is perfect exactly what we was looking for. Would recommend Mallys Craft... Thankyou!!

25 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Amazing

I ordered a welcome sign and personalised table plan for my wedding and the quality is amazing. Their customer service team are so helpful and went out of their way to make sure I was happy with the design before it went to print. They offer such good value for money and kept me updated with the process of my order from start to finish. I would recommend Mally's Crafts again and again!

25 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Whole experience was so easy and staff…

Whole experience was so easy and staff extremely helpful via email.
Absolutely love my product that I ordered, arrived very promptly also.

25 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Welcome sign

Absolutely gorgeous welcome sign for our wedding, and it arrived early too! I'll be back for my table plan for sure. Thanks.

25 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Amazing customer service

Such an easy ordering process, estimated delivery was always delivered before said date. Amazing quality and customer service

24 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Gorgeous A1 sign for our wedding

Gorgeous A1 sign for our wedding, it is perfect and exceeded expectations! The communication was fantastic too

24 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

I can’t recommend this company enough!

I can’t recommend this company enough!
I used them for all my wedding signage, I’m really pleased with both the cost and the quality.
They turned up quickly and well packaged.
The best part was the customer service, my uncle recently died suddenly and he was on my seating plan, I emailed Mallys crafts and they instantly offered to edit and replace free of charge as a gesture of goodwill.
It turned up the following week, and really it’s such a relief that my extended family wont have sad reminders on the day of the wedding, it really was very kind of them to do this!

1 de maio de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Outstanding

Today our welcome sign arrived. It is everything I wanted and more and I'm so excited to have it displayed at our wedding.

The quality and service is amazing. I would highly recommend Mally's Crafts.

Thank you so so much!

1 de maio de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Arrived in time for wedding day

Arrived in time for wedding day, properly packaged and not damaged in transit.
All clues and answers used and correct…will be fun on the wedding tables on 4/5/24
Thank you

30 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Wedding Items

Ordered out setting plan and our welcome board and both are excellent, great quality and exactly as described

30 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Wedding sign

Perfect wedding sign for our ceremony, looks even better in person.

24 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Welcome board

Lovely welcome board for our wedding excited to use it

30 de março de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

We have made two orders with Mally's…

We have made two orders with Mally's Crafts for our upcoming wedding. One for our welcome sign and then another for our seating plan as well as our guest book. I honestly cannot fault the service we have received both times! Brilliant quality items for an affordable price. Would recommend to everyone!

29 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 1 em 5 estrelas

Beware the homophobic icons

EDIT AFTER MALLY’S REPLY: As a lesbian I’m used to having less choices than the majority and having to double check relevance. That’s why my wife to be (who placed the order) asked BEFORE the order was produced to see a proof. And because we couldn’t see the icons anywhere. The reply was ‘we don’t send proofs’. No direction to the info on the website. (Excuse me for not spotting it on a second slide). Such a shame that a company who employ mainly deaf staff seemingly don’t have any empathy or understanding of another minority group.
Mally’s reply below is measured. In reality this is what we got on email as a result:
“I will not be taking this any further due to a review made on our website… I will not be responding to any further email”.

Wow. Just wow.

ORIGINAL POST
We ordered our welcome sign, order of service, table plan, menu cards all from Mally’s crafts. Basically all our reception stationery.
Whilst the quality is great there’s ended up being an error that we queried beforehand and we’ve had no apology or offer of a replacement. just a ‘sorry you feel that way’ and offer of a refund if we pay to send the product back. All just 4 weeks’ before the wedding. Yikes!
It’s the icons on the order of service. We queried where we could see the symbols, rather than just the words, and were told they don’t send proofs. We genuinely couldn’t find the icons anywhere and just wanted help to do so.
So now as two women getting married we’ve got a bride and groom symbol and another with a man’s ring alongside a woman’s.
Is it really so hard to be inclusive?

25 de abril de 2024
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Resposta da Mally's Crafts

Thank you for taking the time to provide feedback.
I would like to clarify that there was no error with your order; you did receive the items you had requested. Your feedback highlighted concerns about the icons chosen upon receiving the order. Please note that the icons are visible on the website before placing an order. If you had any reservations about this, we would have been happy to explore alternative options with you. We offered a refund because the icons we have did not meet your preferences. While we strive to be inclusive and offer gender-neutral icons, they were not selected in this instance. It is disheartening to see that despite our efforts to be inclusive, we fell short of your expectations.

Thank you,
Mally’s Crafts

Classificada 5 em 5 estrelas

Lovely sign

Lovely sign, really well done and super packaging. Would buy from them again.

7 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Table plan / welcome sign

Received our table plan which is beautiful we also received our welcome sign I would highly recommend.

23 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 5 em 5 estrelas

Amazing !

Received my wedding goodies and love them! Can’t wait for our special day now xx thank you xx

23 de abril de 2024
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

Classificada 1 em 5 estrelas

AVOID AT ALL COST

Total disappointment in the service. My wife placed the orders and didn’t want to leave a review, however, I feel like one is needed. I can accept 1 thing wrong but to have 4 things was a step to far.
1. We ordered a bride and bride sign. To our shock we were sent a bride and groom sign.
2. We had a seat reservation with a spelling mistake. We checked and was not an error on out part. They then sent out a replacement that was a different design to the rest.
3. They missed 2 names off menu cards. We checked and again we had included their names on order
4. They missed a name off the table plan. Again we checked and their error.
All these small details that were missed is shocking when their company is to do all this. Shows lack of attention and lack if care in my opinion. To send out a bride and groom sign as well is just absurd when we ordered a bride and bride. Would stay away from this company. I now know why they are so cheap.

16 de março de 2024
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Resposta da Mally's Crafts

Hiya,

Thank you for taking the time to leave us a review.

I apologise for the inconvenience you experienced. While we strive to review every order diligently, there might have been oversight on our part. After checking our systems, I couldn't locate an order under your name. Please reach out to us, and we will gladly rectify any mistakes.

Our prices do not mirror our services. We handle all printing in-house and purchase stock in bulk, enabling us to maintain affordable costs. We understand that weddings can be quite costly!

*I can see that you've edited and left a review on behalf of your wife. Please do get in touch and we will be more than happy to rectify the mistakes if it's not too late.

Thank you,
Mally's Crafts

Classificada 5 em 5 estrelas

Ordered a floral blush & navy welcome…

Ordered a floral blush & navy welcome sign, order of day sign and personalised ring box for my wedding, I received the order in the timeframe stated on the website and all products were as expected. Would highly recommend ⭐️

1 de agosto de 2023
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Resposta da Mally's Crafts

Thank you so much for taking the time to leave us your review!
It means so much to us that you had a great experience with Mally's Crafts and we want to thank you for supporting us.

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