Mango Bikes Opiniões 

Terrible customer service. Terrible product. Andrew the CEO is extremely arrogant and unhelpful, as other reviews state. One time I messaged the online chat regarding my issue, Andrew replies after a long time and messages from me asking if anyone is going to reply, with one message and then just exits the chat, not even asking "is there anything else I can help you with?", or "did that answer your question?". The way they treat customers is atrocious. Even if they see your message, they don't reply for ages. They continuously failed to confirm receipt of my return, even though Hermes tracking said it had been received by them 6 working days prior. When they did refund the product cost, there was still no confirmation email, just a rouge bank transfer after I'd messaged the chat a couple times to little or no reply. They even refuse to admit if their product isn't fit for purpose – Mango branded handlebars don't fit bar-end shifters, an incredibly common setup, because the metal of the bars is too thick (a sign of cheap material in itself to compensate for poor strength, which explains reviews complaining of dangerous handlebar fail mid-ride). When I spoke to Andrew about this initially he was extremely rude, so far so that after he replied to two messages, he again exited the chat because he couldn't be bothered to help a paying customer, and instead got another employee to message me instead. They wouldn't reimburse the postage return costs despite this. PR messaging tone of voice is so, so annoying.

I wrote a thorough review back on 14th of Feb (I can’t find how to delete it - update, deleted it) where I explained how my bike was delayed but everything was fine (it was during Covid, I still understand that as almost a year later bikes are still heavily delayed. I know this because I’ve had to buy a new bike). I now disagree with my previous rating.

I kept getting punctures in the Kenda tyres. Well, they are the cheapest and probably for colour novelty value, but, nonetheless, got some gator skins, absolutely brilliant. Didn’t think much of it.

I then had a spoke fail on me. Bit surprised at that component failing, but assumed it happens. I got it fixed, then it happened again (got some cycling mates who confirmed a spoke failure isn’t a frequent fail and certainly not within this time frame). I emailed Mango and said within two months of having my bike I’ve had two spoke failures, one in each wheel. Mango claimed that the fault would lie with the shop that fixed it. I replied and explained (again) that both failures were different wheels. They then told me I got it fixed and so couldn’t do anything. I then had a third spoke fail so I replaced it with non Mango wheels. Worked a treat.

It went well until I was downshifting at the lights and the whole chain jumped off, ripped the rear derailleur with it and bent the bottom of the frame. This happened virtually six months to the day of having the bike. Mango told me I should have consulted them before taking it to a shop following the spoke issues, so this time, I asked them what to do to fix it and they just said to go to a shop. The first shop I took it to looked at it, I explained the problem, they asked the brand, I said ‘Mango’ and the lady behind the counter laughed and said ‘good luck!’, five minutes later, I’m told it’s probably a write off. I was unsure if this was correct so I also sent pictures and an enquiry to Balfes Bikes who confirmed that the design of the Mango frame and derailleur doesn’t have a breakaway part, so when the chain jumped and pulled it, it was always going to rip and bend the frame. I’m no bike mechanic so that might be a poor description! I’ve emailed Mango many times (with many replies taking weeks) and the current status is that they recommend I should look at buying a reduced price replacement frame or to take it to a bike shop and get them to bend the frame back (but with nothing about what happens if the frame snaps).

I have effectively ended up with a nice looking ornament. I’m genuinely gutted. I took time to write my review because I thought Mango were genuinely being given a bad rap following things out of their control (Covid slowing parts and deliveries etc) and I wanted to give a fair review. But sadly my opinion has changed. I’ve replaced tyres, spokes and wheels through failures and now have a useless frame. £600 is not a huge amount of money for a road bike, but it is a significant amount for me. To add insult, I hadn’t even finished paying it off as it sat in garage in it’s unrideable condition. I’m currently in discussions with trading standards regarding the situation.

Would I use them again, no
Would I recommend them, no

A real shame. But there we go.

Amazing bike, light weight and fun to ride.

Top quality cycle products
Brilliant customer service
Promp deliverys
Thankyou mango bikes
Would highly recommend it to anybody

Nothing but problems so far. Bike took months and months to arrive, despite having multiple promise dates, which I forgave due to the pandemic. Bike arrived with scratches on the frame, which again I forgave because I received a pitiful voucher. Brake cable snapped a couple of weeks in but again I forgave as I could fix it quickly myself. Now the crank and pedal has snapped off causing a minor accident and for me to obviously being late for work due to having to walk home. An email was sent to customer service with pictures abs details of my event, to which they were not really apologetic & have asked for more pictures. (I don’t really know what of, surely a picture of the crank and the snapped bolt in my hand would be enough), however more detailed pictures were sent including the damage to my knee, 3 weeks have passed and not one email has been received and my bike is still out of order. Extremely poor experience throughout and it seems my frustrations have been mirrored from other buyers.

Do NOT buy from Mango Bikes - their bikes are serious safety hazards.

TL;DR? My handlebar snapped while riding, throwing me into the road - I could have died.

(Updated after the misleading reply from Andrew - my bike is just over two years old [April 2019], not four as he indicated. So this wasn’t an early model - but one that he’s responsible for after having taken over the company.

Further - he mentions ‘we’ll continue working with you to get to the bottom of this’ as though he’s been in constant contact with me. He hasn’t - I just settled a claim without his insurance company. Seriously - avoid Mango Bikes.)

The longer version?

Cycling down the busy B4022 slip road outside Witney in the UK at about 12 mph, my bike’s handlebar snapped in two - with zero warning.

I went flying over the handlebars into the road; thankfully there was no traffic, but if there had, I could have easily been killed.

Now, there's absolutely no reason a handlebar should ever snap on a bicycle.

The scary thing? There were no warnings or previous indications of an issue, the handlebar metal just sheared.

I fell hard off to the left onto the tarmac:
* Abrasions and bruises across the body
* Scraped up face (thankfully helmet took much of the blow)
* Bruised or cracked a rib on my left side.

Quality of life:
* 4 weeks since the accident - I've been unable to do yoga, sports, or get exercise.
* Sleep has been problematic - I toss and turn normally during sleep, and my sore ribs wake me up every 2-3 hours.
* New father - for the first two weeks, trying to pick up and hold my newborn was excruciating. This meant my partner had to assume the lion's share of the care responsibilities for a fussy baby.

The moral? You get what you pay for. My review isn't the only one on TrustPilot with similar safety issues around their parts.

Pay a bit more for a higher quality single speed - for safety and peace of mind.

I found Mango bikes through an ad (I was in search for a bike and it came up at the perfect time). I loved the way you can choose any colour for basically every part of the bike - I have been complimented so many times already!

(Side note: check all the specifics that go in to building your bike. My peddles aren’t my personal preference which is as accidental so check the details and take your time! That’s the magic of Mango!!)

The delivery of the bike was interesting - it was sent it in 2 separate packages so the bike came in one and the peddles in another (which is fine but in the future, I would recommend telling people that they might arrive a day apart as I was confused when it arrived!). Other than that, the service was great.

When the bike arrived, I had MULTIPLE moments of being an idiot and not understanding the instructions properly (completely my bad). But luckily, the people at Mango bikes were incredibly fast at responding and helping me with my issues. Cahal in particular helped me through all of my small and silly questions and I’m really grateful for his help!

I’ve used the bike a lot now and it is everything I expected and more.

I received my bicycle today and it is amazing!
A special thank you to Andrew who was ready to help in out of office hours after 11PM on Saturday!!! What a guy! Extremely smooth and easy process customise-buy-delivered! All team deserved to hear massive well done because of the service and bikes they provide! Well done, & good luck!

My overall experience with Mangobikes was great. I would have given them a five star if it weren’t for their courier (IFS/DX) of choice. Mangobikes were efficient with responding to my queries and help me contact the courier. The bike was amazing and the self installation for the most part was easy. I really like my bike and have received a few compliments when I took it out.

Just don't...Truly awful experience. Don't be fooled by the "new team and location". The 'totally new team and location' refused to refund my money even though they chose to operate under the same MangoBikes name. They were happy to inherit the brand but were completely unwilling to do right by people who had been ripped off. My money was stolen and I couldn't get a single response via phone/email/social media. Now that I've made the truth public, suddenly, they are very keen to respond. There has been ample time to put things right and they chose not to.

- - - - -ADDITIONAL INFO- - - - -

Mentioned by MangoBikes below: "Once we took over in 2018 we replied to any emails and messages received about issues like yours." This is 100% false. This did not happen. I did not get a single response.

Terrible customer service from these guys. A real arrogance about them that left a bitter taste. Nice looking bikes, but the freewheel doesn’t stop ticking and after numerous exchanges on the painted rims and lack of breaking surface causing excruciatingly painful screeching and a refusal from them to change over but instead just sending me some cheaper brakes and an insistence that they would work, I have given up with mango. They also failed to honour a 40% discount on a new saddle when the preferred one wasn’t available at the time of the order. I had heard that they had a name for poor customer service but had thought this had improved. Clearly not.

Bike was great, friendly service. Slight delay on delivery due to global covid meltdown but cant blame mango for that. Will use again

Very happy with my Mango bike! I waited about 4 weeks for mine but Mango let me know this would be the case from the start. Information from any correspondence was accurate and friendly. The bike is really good quality and it was easy to assemble. I love the look of it too. Thanks Mango!

Have had my Mango single speed now for over a year and I can only say great things about it. The customisation available from the outset sets it apart from other so called 'bigger' bike brands and I was pleasantly surprised at the high quality of the parts used in the build. The team at Mango also deserve a mention as they couldn't do more to help and provide assistance when deciding on wheels, gearing, bars or anything for that matter. I haven't had an issue yet with this bike and am probably going to order a geared Mango in the near future. Top class.

poor bike, very cheap components and they don't take feedback seriously if the bikes didn't look good I'm not sure Mango would still exist.

To be clear I did not discard the components before using them, I discarded them shortly after establishing they aren’t any good.

The reply from mango below is indicative of their approach, I’m the problem not the bike…. Avoid at all costs!

Bought a custom OG 1x8 in mid April and recieved a little over 3 weeks later.
Clocked a good few miles now between the showers, and absolutely love it. Paint finish (custom blue!) is perfect and parts are great. Glad I went for the wider Vee tyres, super comfy on the road.
Wasn't sure on what size to go for, but Scott in customer service kept me right and kept me informed throughout. Very grateful.
Highly recommended!

Love these guys. Great bikes, great team. Had my Mango AR for nearly 2 years now and it hasn't let me down once.

Fantastic experience with my custom bike. Ordered exactly what I wanted and received various email updates to let me know when I could expect my new bike. Bike arrived exactly how I had designed it and I've been out on it daily for the past few months and haven't had a single issue. Highly recommend this company if you're looking for a quality commuter bike for reasonable price.

Poor quality parts.

I really hate to complain and write a bad review, I really do. However, I feel like I need to. I have had nothing but problems with this bike.

I bought a customised single speed bike, loved the whole idea of it and the look of it.

No issues with assembling it whatsoever.

First few rides, the handle bars kept coming loose from the stem & my bars kept sliding from side to side. I thought I had installed in wrong. I had checked over at a cycled shop and he said it's not installed wrong it's just cheap parts. I had the whole biked inspected while I was there. Everything was installed proper, just cheap parts he said.

I dealt with it, just carried an alan key with me to tighten it when it started to become loose.

Then a week later my right peddle snapped clean off while I was riding at a good speed. I fell into the road and nearly got my head squashed.

I did pay for the upgraded peddles too. So who knows what the standard ones would be like.

I did send a complaint about this. I heard nothing back. So I bought some metal ones which are really good!

All the bolts and fittings went rusty within a few weeks, especially the spoke nipples and the springs on the brake pads.

I keep my bike in the garage. I have been caught out in the rain a handful of times and I did leave it out one night at a friends house.

However, the amount of parts that have gone rusty is unbelievable. Looks like I've kept it outside for a year.

All this happend with in a couple of weeks of owning it.

I did send a few emails. They did send out a new updated handle bar stem (thank you) but they blatantly brushed aside the rust and peddle issues and said it was down to me.

I've tried to love it. I really have and I've held back from this complaint but it's just not fair.

The only good thing is the frame.

I would never buy from the company again.

I'm sorry to leave a bad review but I feel like I've lost out.

Really terrible company. Bikes full of faults and communication extremely patronising. I cannot be bothered going into the difficult experience I’ve had with this company as it’s completely exhausting.

Avoid at all costs and listen to all the other shocking reviews they have. Like most I would leave 0 stars if I could.

**On the back of the response received in this post I must add that the bikes came with these faults which were not damaged by myself therefore Mango should have either been responsible for the repairs or should have allowed me to return the bikes. I had trusted mango to fix these issues as the bikes were a gift, which is why initially I did not return them - to this day the issues have not been resolved.

I continue to receive “Happy Cycling!” In all my correspondence which I take offence to and find almost antagonistic- given that the bikes have only been used twice and are unrideable. This is not acceptable behaviour and the other poor online reviews would evidence that you are indeed at fault and there is a real issue with how you operate as a business.

I must also add that the investigation from V12 is not over so this is another a falsehood.

*** I’d also like to add - the bikes were advertised as “ex demo bikes with some cosmetic damaged but mechanically sound in fully working order”. Both bikes were covered in scratches/scrapes and were both broken and still are so not mechanically sound or in fully working order as advertised. Both bikes are old, damaged and well used and I sense you guys just wanted rid of them.
My thoughts are that the bikes had been used by every Tom, Dick and Harry for shop runs, cycling home from work, doing daft wee tricks etc.

I have well and truly had my pants pulled down by Mango and would rather you guys were just honest about it, rather than keep repeating the same “moving parts so not covered by warranty” line in your correspondence. I’m struggling to understand which part of a bike is not considered a moving part given that moving is generally the purpose of a bike. 😂

*** Also like to add that I now finally have a response to the independent review from V12 who have found Mango at fault and given me a part refund. I feel this is an important piece of information given your previous response says the opposite.