Marine World Aquatics Opiniões 

473
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Easy transaction. Fish dispatched & delivered as promised. Though they didn't arrive until late afternoon. Perhaps a before midday delivery would cause less stress. Just a suggestion not a complaint.

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Classificada 5 em 5 estrelas

Another fantastic delivery, really well packaged, with cardboard and poly box, foil wrap and heat pack! Every fish and invert purchased has settled in and doing great. Were very helpful on the... Ver mais

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Classificada 5 em 5 estrelas

Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... Ver mais

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Classificada 1 em 5 estrelas

Ordered 5 strawberry crabs. 2 came near enough instantly which were packed perfect no issues. Waited about 3 weeks for the other 3 strawberry crabs, these were posted in -3 degree temperature an... Ver mais

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Informações sobre a empresa

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Informação fornecida por diversas fontes externas

At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

473 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 72% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(473)

86 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Really Bad Attitude and Customer Treatment

Really unprofessional response and customer service. I placed an order on the 17th of Sept and emailed them on the 27th as I had not received an update or email notifying me of the order status, was it being processed, was it not received. Here is my email, "Hi, What's the status on this order?
Kind regards Rory"
Here is their the response I received from them. "I’ve canceled order, if you can read website clearly tells you due to nature of items we can take upto 30 days to obtain."

Just a phone call or email would have suiffced saying, Hi, we don't have the item in stock and we are waiting for it to come in. I would have been fine with that.

I can read and I was aware that it could take up to 30 days, I was merely looking for some feedback as to the status and was happy to wait. If this is their idea of customer centric treatment and behaviour, then I wish them all the best for their very bright future.

27 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Well it's always great

Well it's always great, that's the main reason I use them. I've lost 1 fish in an abundance of orders over time. Always quality, healthy fish and corals, great customer service and communication. It's always hastle free with no drama.

20 de setembro de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thanks for Review

Classificada 5 em 5 estrelas

Great service

Great service. Fast delivery. Very pleased with live stock and just how healthy the fish is.

Thank you marine world aquatics

12 de setembro de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thankyou for your Review

Classificada 5 em 5 estrelas

Nice !! 🤙

Great service, had a few issues but they were dealt with quickly and efficiently.

The fish were well packaged and in excellent health. They ate straight away and were loving life within couple of hours of acclimation and currently doing well.

Would definitely recommend, first class live stock and service.

5 de setembro de 2024
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Resposta da Marine World Aquatics

Thanks for your Review

Classificada 5 em 5 estrelas

Always a speedy hassle free delivery,i…

Always a speedy hassle free delivery,i have used Marine world a few times now and never had any issues.I would recommend this be your first choice for Marine livestock and supplies.

5 de setembro de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thanks for your Review🐟🐠🐡

Classificada 4 em 5 estrelas

great service from marine world…

great service from marine world aquatics, the only fault that i didnt get my full order but the corals that i did receive were of good quality.

6 de setembro de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thankyou for your Review,
And we really sorry you didn’t receive your full order, but to clarify we state on website any orders over 50% complete will be shipped”Please add reserves to avoide disappointments” As this livestock we fully complete over 95% of orders weekly.

Classificada 5 em 5 estrelas

Impeccable

Have now dealt with the guys at Marine World Aquatics on several different purchases…every single time their service has been impeccable throughout(even with my difficult questions!!)and delivery service(including packaging/instructions) have been faultless…a truly great company to deal with…Thank you so much Marine World Aquatics!! You guys are stars!!

6 de setembro de 2024
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Resposta da Marine World Aquatics

Thankyou for your Review & your loyalty and support.

Classificada 5 em 5 estrelas

Amazing inverts everything arrived…

Amazing inverts everything arrived alive and very healthy .very well packed . communication was great i have a unboxing video on my youtube its lee and mandy battersby

5 de setembro de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Hi Lee
Thanks for the Review,I am happy to here all your stock arrived well,
If you email me link it would be privilege to share your unboxing of your new arrivals.
Thanks

Classificada 5 em 5 estrelas

Do not buy from marine world

Great service fish came really well packed with the heat pad still warm love my box fish so much I order another one really friendly help on the chat was really helpful will be ordering from here from now on update order another box fish for it too be sent by Royal Mail it came it was injured a big white mark on it and a fin missing I told him 20 mins after delivery he said too keep the fish calm and see how it goes I told him the fish would die as u could tell right away it was it died the same day I messaged him at 5 ovlock and a few hrs later after no reply’s for hrs he said I was rude and he had a life too he told me too and a pic so I did but was then told too cut the fish fin off and send a picture ?? Every excuse he has given me I’m not the first person he has done this too and I won’t be the last don’t buy from marine world

29 de agosto de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thanks Gaynor,
Glad to hear you’re happy with your new addition to your aquarium.
Regards
@marineworldaquatics

Classificada 4 em 5 estrelas

Marine world aquatics are an online…

Marine world aquatics are an online coral seller .I contacted them about getting a particular kind of coral that is actually quite rare and they were able to acquire it for me. Coral arrived in good condition & was well packed. There was a slight leak from the outer box but that didn’t matter as the corals were packed in a double bag and then put in an insulating box with heat pack( I think this water had been present during the initial packing of the coral and not due to any leaks) .
Very happy with the corals & the service I received. Communication with their online store was attentive they responded in good time to my request .

22 de agosto de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thanks for your review,

Classificada 5 em 5 estrelas

Clam and other bits

Livestock was very well packed, healthy and a good size. Settled quickly once acclimated.

15 de agosto de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thanks for your Review

Classificada 5 em 5 estrelas

Shrimps

Great service yet again the shrimps I ordered were well packaged and delivered on time.The shrimp are acclimatised now and very happy.Great company to use if your thinking about ordering, they provide a first class service.

15 de agosto de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thank you for your review,
We are happy you received your order in manor you stated🦐

Classificada 4 em 5 estrelas

No heat bag for the fishes delivered

No heat bag for the fishes delivered, created a panic to the fishes.

8 de agosto de 2024
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logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thanks for your review but we have been having temperatures reaching 23-26 in uk.
If heatpack was placed in packaging poor fishes would BOIL,
We having been doing this for along time and I believe I know when heatpack or two is required.

Classificada 5 em 5 estrelas

DELIGHTED

I am delighted with my delivery from Marine World Aquatics. I received two dwarf Angelfish and a cleaner wrasse. Great care had been taken with packaging them, each double bagged and then a wide plastic support band also added to each. These fish are very good size and more importantly in great condition. It's 48 hours on now and they are all thriving in their new surroundings.
Paul the owner kindly confirmed by telephone my requested delivery date. I would have no hesitation in recommending this company for marine livestock. I shall definitely be using again.

1 de agosto de 2024
Opinião espontânea
logótipo da Marine World Aquatics

Resposta da Marine World Aquatics

Thanks for your Review

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