Market Carpets Opiniões 

120
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The whole process was superb, from ordering the carpet, agreeing the fitting date, and the finished job - and I'm fussy! The staff are helpful and knowledgeable, and the fitter was on time, courteous... Ver mais

Classificada 5 em 5 estrelas

Absolutely first class from start to finish, no hard selling, very transparent on costs and extras. Mark who fitted my hall stairs and landing was a very professional polite person. And he did an exce... Ver mais

Classificada 5 em 5 estrelas

Brilliant. Good selection, good value and easy to organise fitting and brilliant fitters. The fitters were prompt and efficient and very careful around our recently decorated walls! We also had so... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Visited the Marsh Barton showroom planning to buy a couple of decent off-cuts to tide us over whilst we await some building work in 6-12m time. On explaining our circumstances, we then had some real... Ver mais

A empresa respondeu

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Market Carpets - Free measuring and fitting of carpets in and around Devon!


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

120 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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4,7

Todas as opiniões

(120)

11 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great company to deal with

Great company to deal with. They were very responsive and gave me great advice. The installation was done on time and looks really good. I have already booked them again to lay some carpets.

13 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing value, beautiful carpet

Amazing value, Beautiful carpet. Purchased a special clearance line carpet that was half the price of online retailers. Friendly helpful staff. Expertly fitted. Will always use this company for our carpet needs.

24 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I have worked with Market Carpets for…

I have worked with Market Carpets for many years now. They are always professional, courteous and a pleasure to deal with. Cant recommend them highly enough

30 de julho de 2024
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Resposta da Market Carpets

Hi Sonya, Thank you being a loyal customer of our independent business. Personal recommendation is invaluable to our business and I am grateful for you sharing your kind comments.
We look forward to many more years helping you with your future projects.
Kind regards
Meghan

Classificada 5 em 5 estrelas

Great service and product!!

Great service and product, Ken who fitted our carpet was brilliant, very knowledgeable and great at what he does!
Will only use market carpets now for the future and will only want Ken to fit our floors.
He went above and beyond for us and his work has made our house a home

25 de junho de 2024
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Resposta da Market Carpets

Dear Melissa, thank you for sharing your 5 star experience with our local independent business, our customers recommendations are crucial to our business. We pride ourselves on offering great customer service and we are fortunate to have a team of skilled self employed carpet fitters.
Thank you again, we look forward to seeing you again in the future.
Kind regards
Meghan

Classificada 5 em 5 estrelas

Best carpets I. Exmouth

Market carpets are the best in Exmouth. I had my carpets fitted today and James and Ryan done a fantastic job. Hoovered up clean after themselves and were more than helpful with putting my furniture bk in place. The carpets are thick and lush. Well worth the money. All guys at market carpets were so friendly and very very helpful and I must say not expensive at all. Cannot recommend these guys enough. I’m so happy I’m now doing my bedrooms and getting these guys to do my carpets. Excellent work guys. Highly recommend

2 de maio de 2024
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Resposta da Market Carpets

Dear Susan,
Thank you so much for taking the time to share your review for our team in Exmouth, in such a small town with close competitors your comments are invaluable to our employee owned business.
We are very fortunate to have a loyal and friendly team supported by our self employed fitters. I am so pleased you had a 5 star experience all round.
Thank you again
Meghan

Classificada 1 em 5 estrelas

Traumatic experience

My recent experience with Market Carpets was so traumatic I have to make these negative comments. As a single woman in her 60s, I was concerned about moving all the furniture when a new carpet was fitted throughout the house. I was assured when they came to measure and again assured when I ordered that moving the furniture would be no problem. It was shown on the order that furniture would need to be moved and that I would need to pay the fitters for doing so. I spent 3 days clearing all the rooms as much as possible but when the fitter arrived he said he only had one arm and was not able to move the furniture. He was rude and aggressive to the extent that his attitude left me in tears. When I rang the Marsh Barton shop, their response was did I not have any friends and family who could move the furniture? This fitter then accused me of being rude and walked out after only being in my house for about 5 minutes. The whole experience was so upsetting and stressful that I cannot recommend Market Carpets at all which is a shame as Steve and Lewis who then came to fit the carpets were fabulous and did an amazing job.

13 de março de 2024
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Resposta da Market Carpets

Dear Carole,
Thank you for sharing your feedback, although I am sorry that you felt we rated a one star.
We do organise the fitters work however they do work for us on a self employed basis, we review our fitters regularly and use feedback from our customers to ensure the fitters share our pride in offering great customer service.
I am sorry that we have fallen short on this occasion and can assure you that we will be using your comments to discuss with the teams involved.
Thank you for giving us the opportunity to put it right and I am pleased that you have been left with the service we expect from our fitting team.
Kind regards
Meghan Radford

Classificada 5 em 5 estrelas

Carpet, LVT and Vinyl in new home

I have moved into my first home which is a new build so I had a blank canvas however I didn't know where to start. Market carpets (Exeter Marsh Barton) were recommended to me as a local family firm. I met Dan who got me started with my choices. The diary was busy for quotes but Dan kindly offered to visit my new home on his way home that evening. He also put me in the diary for fitting the week after to make sure I got a spot. I got a call the next day to advise of my quote and some alternatives which enabled me to compromise what I wanted with price. I went back to the showroom picked my final products assisted by Dan again and then Roger who was very patient and helpful with me. Jack fitted my carpets for which the fitting was included. The next day Joshy fitted my LVT (Van Gough Karndean) which was chargeable but it my opinion was worth every penny as it looks absolutely beautiful and expertly installed. He also fitted my vinyl. They were both lovely to chat to and I felt like they were doing their best for me, very helpful and they did a really good job. I would be happy to recommend Market Carpets in Marsh Barton Exeter and their wonderful staff and I will certainly use them again if I need to. Thank you Market Carpets you have been fabulous

30 de janeiro de 2024
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Resposta da Market Carpets

Dear Julie,
Thank you so much for sharing your 5 star shopping experience. As an employee owned local business, my colleagues will go above and beyond to make our service as simple, honest and flexible as possible. Your review truly reflects our values.
Although our fitters are self employed, we are fortunate to have a great selection of experienced tradespeople, who share our pride in offering fantastic customer service.
Your recommendation is invaluable to our company, thank you again.
Kind regards
Meghan Radford

Classificada 5 em 5 estrelas

New Carpet

After many false starts which they dealt with efficiently and politely, my carpets are finally laid. Super duper fitting, all quickly and expertly accomplished by all the staff at Market Carpets. Thank you guys, I’m delighted and will recommend you to all.

1 de fevereiro de 2024
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Resposta da Market Carpets

Thank you so much Jacqueline for sharing your feedback for our local independent business.
We are extremely lucky to have a great team that all share the same goal of serving our customers to the best of their ability. Your recommendation is much appreciated in supporting our company.
Kind regards
Meghan Radford

Classificada 5 em 5 estrelas

Market Carpets - Excellent all round

Market Carpets were recommended to me by 2 people on separate occasions as a result of their good experiences. I decided to go with their recommendations, and I'm glad I did. The showroom staff were friendly and informative and gave me the space and time to browse the wide selection on offer. I was having the whole house carpeted (bar kitchen and bathroom) so they said they could do the work over 2 separate days - in order that I could move furniture into other rooms to enable access to the floors. In the event the carpet layers arrived with all the carpet on the van and said they could complete the job in one day. This they did, moving stuff around whilst they worked. I was delighted that it only took the one day, and so pleased with the result!

25 de janeiro de 2024
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Resposta da Market Carpets

Thank you so much for your lovely review and I am so pleased that after nearly 60 years of service our loyal customers are still passing on personal recommendations. Our business has been built on great, honest and approachable customer service and your review highlights this.
We look forward to welcoming you back again and thank you for choosing to support our employee owned business.
Kind regards
Meghan Radford

Classificada 5 em 5 estrelas

Very professional and helpful from…

Very professional and helpful from measuring to fitting. A really lovely job and very helpful and very friendly. Helpful with any advice. Would recommend with no hesitation

9 de outubro de 2023
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Resposta da Market Carpets

Thank you so much for taking the time to share your 5 star experience with our employee owned business, Carol. We rely on our customers recommendation and I am pleased that you found the entire service you received helpful and friendly.
We look forward to seeing you again.
Kind regards
Meghan

Classificada 1 em 5 estrelas

Recent carpet fitting

Customer service in Tiverton was very good but the self employed fitters really let themselves down and should be embarrassed with the very poor standard of customer care
After they cleaned up I found sharp pins embedded in my carpet from their packaging
I complained about several things and they laughed on my doorstep
Will never use these fitters again and they are banned from my premises for life

27 de setembro de 2023
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Resposta da Market Carpets

Hi John, Thank you for sharing your review and I am sorry that you felt your experience with Market Carpets was 1 star.
Following your complaint and discussions with our store manager, this fitter now is no longer is provided work for our business.
We trust our fitters to leave a positive lasting impression with our customers, and feel let down that this hasn't happened and has resulted in you sharing a negative review on our employee owned business.
We really do pride ourselves in offering great customer service and rely on our customers recommendations.

Kind regards
Meghan

Classificada 1 em 5 estrelas

Cut telephone lines

The fitters managed to cut all our telephone lines causing a day of disruption and chaos until it could be sorted out. On that basis, I couldn't recommend them and won't be using them for any further work. The director did contact me to offer assistance, unfortunately unless this involved explaining the situation to my line manager, this would not have proved much use.

21 de julho de 2023
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Resposta da Market Carpets

Dear Mr Hofmann,
Thank you for taking the time to share your comments and apologies for the delay in reply due to annual leave. We use all feedback to help us maintain our high level of customer service. Following your original email our Director did attempt contact you, as our fitters were unaware of the damage. We do have an agreement with our fitters due to the risks involved when carrying out their work and they would have covered any cost implicated by their error. I agree this was an inconvenience and can only offer our sincere apologies that this happened. On the rare occurrence that avoidable damage does occur we will always try our best to help resolve this.
Kind regards
Meghan

Classificada 2 em 5 estrelas

Market Carpets should not use contractors!!

Initial contact with Market Carpets was superb; however this didn’t last long.
On the day of fitting a very brusque contractor arrived and when I opened my door he said “Carpets??”, no hello, no introduction, nothing! He also parked in our street blocking my neighbours cars in and actually parking on the pavement, no one could use the pavement at all!! I encouraged him to move!
The day progressed and I could hear him slamming my bathroom door shut…. Bottom line was that with the new carpet on the landing the door would not shut without brut force!
He tried to rectify the situation, whilst continually blaming market carpets for the problem.
Absolutely disgraceful and I would NEVER EVER use Market Carpets again!!! Not happy 😡
I have been left with a door that doesn’t shut properly and I will have to sort myself!!!!!!!

4 de agosto de 2023
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Resposta da Market Carpets

Hi Andrea,
I am so sorry that the sub-contractor has left you with this impression of Market Carpets, as you stated our 'superb' customer service is what we prioritise in our business. I have sent a request for more information please. We trust our sub contractors to represent Market Carpets positively as per their contractual agreement, and if this isn't the case, there are consequences.
I hope to hear from you soon so we can regain your faith in our employee owned business and enable us to improve our services.
Many thanks
Meghan

Classificada 5 em 5 estrelas

Excellent Service, Highly Recommend

We would highly recommend Market Carpets. Connor in store was very helpful throughout and made the process seamless. The fitters Darren and Tre done a fantastic job and overall we are very happy.

7 de julho de 2023
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Resposta da Market Carpets

Thank you so much for your kind feedback Josh, I am pleased that you had a 5 star experience with Market Carpets and look forward to welcoming you back again in the future.
Kind regards
Meghan

Classificada 5 em 5 estrelas

MARSH BARTON 10/10 for my patterned carpet

used market carpets in marsh barton for my stair carpet plus rugs from same carpet. the attitude of the staff in marsh barton is excellent as was the guy who came out to measure plus the fitter. as i had a wind in the stairs a template was made to make sure that the pattern followed down which it did. i chose a very patterned carpet in keeping with my victorian house in mid devon and am extremely please with it, the fit and the service from the marsh barton store

20 de junho de 2023
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Resposta da Market Carpets

Dear Justin,
Thank you for taking the time to share your review for our team in Marsh Barton, we really do pride ourselves on offering a great customer service. Our team genuinely love to transform customers expectations into reality and your review reflects that ethos.
We look forward to welcoming you back again to our employee owned business.
Kind regards
Meghan

Classificada 5 em 5 estrelas

Fantastic service from Exeter Market…

Fantastic service from Exeter Market carpets after being badly let down by another larger company. So happy with the results and our husband and wife fitters did an amazing job. Will never go anywhere else now. Highly recommend

12 de julho de 2023
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Resposta da Market Carpets

Dear Mr Kingdon,
Thank you for sharing your 5 star review for our employee owned business. We pride ourselves on offering a great customer experience as Market Carpets has been built on family friendly values and honest advice. We are pleased to have gained a new loyal customer, our business relies on your recommendations.
Many thanks again.
Meghan

Classificada 5 em 5 estrelas

Excellent service

From start to finish the service was excellent. Have had carpet and Lino laid today by Steve and Lewis. So friendly and helpful. Really impressed. Thank you Steve and Lewis and Market Carpets. Rachel and David Headley

8 de junho de 2023
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Resposta da Market Carpets

Thank you Rachel for taking the time to share your 5 star experience with Market Carpets. We do pride ourselves on offering great customer service and I am pleased you experienced this from everyone from start to finish.
We look forward to welcoming you back and thank you for supporting our Employee Owned Independent business.
Kind regards
Meghan

Classificada 1 em 5 estrelas

Fitters not helpful

Staff in store very helpful. Fitters came into an empty recently decorated room. Marked the walls, in a hurry to get the job done, Left the room messy with bits didn’t even clean up. Couldn’t get out the door quick enough. Will not use again

15 de maio de 2023
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Resposta da Market Carpets

Good morning,
I am sorry that you were left unsatisfied with our fitters service, did you report this to our store manager?
Our self employed fitters have an agreed duty of service to Market Carpets and if our customers report their lack of care, we will arrange for the problems to be addressed and rectified as soon as possible.
I have reported this feedback to the team and will be addressing this with the fitters involved as we trust that they represent our local independent business with pride and care.

I am pleased that you found our customer service team to be helpful, I am sorry if we weren't given the opportunity to regain your faith in Market Carpets.

Kind regards
Meghan

Classificada 5 em 5 estrelas

Excellent Service

Thank you so much for both of your help.
Market Carpets provided an very excellent service to me and my family. Smoothly and efficiently services that make my house become a lovely home. Speedy reply make all the prodcures run very smooth. Once again to thanks Market Carpets.

31 de janeiro de 2023
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Resposta da Market Carpets

Thank you so much for taking the time to share your feedback, I am so pleased you had a great customer service experience from start to finish, we pride ourselves in offering a great customer experience.
We look forward to welcoming you back again in the future.
Kind regards
Meghan

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