The whole process was superb, from ordering the carpet, agreeing the fitting date, and the finished job - and I'm fussy! The staff are helpful and knowledgeable, and the fitter was on time, courteous... Ver mais
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Absolutely first class from start to finish, no hard selling, very transparent on costs and extras. Mark who fitted my hall stairs and landing was a very professional polite person. And he did an exce... Ver mais
Brilliant. Good selection, good value and easy to organise fitting and brilliant fitters. The fitters were prompt and efficient and very careful around our recently decorated walls! We also had so... Ver mais
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Visited the Marsh Barton showroom planning to buy a couple of decent off-cuts to tide us over whilst we await some building work in 6-12m time. On explaining our circumstances, we then had some real... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Market Carpets - Free measuring and fitting of carpets in and around Devon!
Informações de contacto
Withycombe Road, EX8 1TG, Exmouth, Reino Unido
- admin@marketcarpets.co.uk
- www.marketcarpets.co.uk
4,7
Excelente
120 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Fantastic customer service from Craig
From the moment we went into the Marsh Barton store and saw Craig, the process of sorting carpets and LVT for our house has been fantastic. Craig has been so helpful and restored our faith in what proper customer service is about. He couldn't do enough for us and because of his attitude we have ended up sourcing all of the flooring and carpets from the store.
Thank you Crag!
22 de julho de 2021
Opinião espontânea
Resposta da Market Carpets
Hi Zoe,
Thank you so much for taking the time to share your great feedback and especially for your comments regarding Craigs' customer service. We are lucky to have a great team that pride themselves on their customer service and Craig is a great asset to our company. I will be sure to share your review.
We look forward to welcoming you again to Market Carpets in the future.
Kind regards
Meghan Radford
Shambles
Couldn't orchestrate a party in a brewery.
Booked two months ago, unfortunately the carpet fitter injured himself and had to rebook. No problem. They I receive 2 separate phone calls checking which day my appointment is as the is a duplicate surname in the diary. The guy I spoke to gave me the full name and address of the other family having their stairs and landing done this week... No awareness of data protection legislation.
When I call to pay, I triple check our appointment and address with them.
The day of our fitting finally comes round... No fitter turns up.
Low and behold, he has gone to the other persons house to do their carpet.
I call to chase this up, Simon calls back, talks over me and is generally rude. I have asked for a discount as compensation for the inconvenience but this is refused as he states that their carpets are already discounted. I have two other, cheaper quotes from elsewhere so I know this to be untrue and will now be using an alternative company.
1 de julho de 2021
Opinião espontânea
Resposta da Market Carpets
Dear Hannah,
Thank you for taking the time to share your feedback on both Trustpilot and Google, I am extremely sorry you have had a disappointing experience with Market Carpets and we have had a discussion with the team involved.
I understand that you had some time between measuring and fitting due to not having selected any flooring, we then managed to get your fitting booked at short notice. We do accept that human error has occurred and there was a customer purchase with the same surname that was given to the fitter for your date, again we are sorry this occurred and have no excuses but can only learn from this situation. I can assure you we have highlighted the importance of customer details and their privacy to the team member involved, he is very sorry that this has happened.
Our teams have been under enormous pressure the last 12 months and we do appreciate our customers support and patience during this time.
I am sorry that you felt you couldn't accept the fitting date the following week and that you preferred a full refund, that you have now been given. I can assure you that experiences like yours are rare occurrences and we do use feedback like this as areas of improvement.
Kind regards
Meghan Radford
Market Carpets are amazing - the best we have ever used!
We simply cannot fault this company for the service, cleanliness and help we were given in moving furniture and trimming doors. Nothing was too much trouble. With every carpet company we have ever used, we are always left to vacuum everything, clear up all the scraps and put the furniture back. We couldn't believe our eyes when these chaps rolled out a Henry and vacuumed the new carpets, put the furniture back and even marked the doors where I needed to trim off the bottom. When they left, there was nothing to discard and the place was clean and clear. Amazing company to deal with.
17 de junho de 2021
Opinião espontânea
Resposta da Market Carpets
Dear Enrico,
Thank you for taking the time to share your fantastic feedback. We really appreciate personal recommendation from our customers as our family business thrives from it. Although our fitters are sub contracted, they share our pride in offering a great service to our customers and I am so pleased you witnessed this first hand.
We look forward to welcoming you again in the future.
Kind regards
Meghan Radford
Excellent products, Excellent Service
We've dealt with Market Carpets Exmouth for over 20 years.
They have a wide range of floor coverings of all different kinds. Their prices are very competitive and they give an excellent service. We recently moved house and needed carpeting fitting at very short notice and they managed to fit us in so we had carpets in the main rooms immediately we needed them and they look extremely good as does the wooden flooring in the hall. As well as the fitters, the showroom staff are excellent too. They all have hands on experience of fitting and take time to work out the best way to fit the carpets so as to maximise the appearance whilst minimising waste and therefore cost. All the staff are very helpful but we would highlight Robin in particular as we have worked with him on several projects for many years and he has always been a pleasure to deal with. We would highly recommend Market Carpets.
24 de abril de 2021
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Resposta da Market Carpets
Hi Herbie,
Firstly, thank you so much for being a loyal customer to Market Carpets, without customers like yourself our family business would not be where it is today.
Our company prides itself on its no gimmick, no sales, competitive service, we will always look to be as competitive on price as we can and have ranges to meet most budgets. Thank you for taking the time to share your great experience, our business relies on personal recommendations and our team share the same pride in seeing our customers positive feedback.
We look forward to welcoming you back to Market Carpets again!
Kind regards
Meghan
Making the most of lockdown
James, Connor and Darren sorted our mini-lockdown renovation at short notice and with utmost professional attention to detail. I recommend the team thoroughly for a local, friendly service. We’ll be back for the rest of the hotel rooms on a regular basis!
23 de abril de 2021
Opinião espontânea
Resposta da Market Carpets
Thank you for sharing your review, it is great to hear that other local businesses are supporting our local, family business!
I am pleased that the team exceeded your expectations, providing great customer service during a stressful, challenging period for all businesses.
We look forward to working with you again.
Kind regards
Meghan
Very Friendly and Helpful
Finding the right price for a rental I'm moving out of was made so simple with Market Carpets.
I'm really grateful for them finding a suitably priced carpet for my use case and for their helpful, friendly demeanour dealing with me at all times.
Will leave another five star review after fitting as long as the fitters have done a good job.
I'm sure they will!
19 de março de 2021
Opinião espontânea
Resposta da Market Carpets
Dear Mr Derczynski,
Thank you so much for taking the time to share your review online, our family business relies heavily on word of mouth and support from our returning customers.
We do pride ourselves on honest, reliable service and I am so pleased you can recommend us on the back of receiving this personally.
We look forward to welcoming you back again to Market Carpets.
Kind regards
Meghan
Great service & help for local veteran
Thank you so much for putting the carpets in so quickly, your great customer services and for supporting veterans in the local community.
It is much appreciated and you have made a Veteran extremely grateful and happy.
15 de março de 2021
Opinião espontânea
Resposta da Market Carpets
Thank you for your positive comments Janine, we appreciate you taking the time to recommend our local, family business. I am so pleased that even throughout these difficult times you have personally experienced our teams fantastic customer service.
Kind regards, Meghan.
They did a great job when carpetting…
They did a great job when carpetting our lounge. They fit us in quickly, gave us a great deal on a wool loop pile carpet as they buy it en mass for their warehouse and their customer service was great when I had any queries. They sell eco friendly underlay which is made from recycled plastic bottles and is completely VOC free (unlike foam underlays). The only reason I didn't give 5 stars is because the fitter used a spray adhesive (which emits VOC's) and we try to limit toxic products in our home due to allergies. The room smelt strongly for quite a while and caused my eyes to itch, but it settled down and we really do love the carpet! Thanks guys :)
8 de fevereiro de 2021
Opinião espontânea
Resposta da Market Carpets
Hi Jessica,
Thank you for taking the time to share your feedback. We pride ourselves on offering a professional, friendly customer service and we are always competitive with our prices, having many ranges to enable us to match many budgets and requirements. It is great to read you experienced this first hand.
The eco friendly underlay is a relatively new product to our fitters, so appreciate your comments, using the adhesive is such a natural part of the fitters job it probably didn't occur as part of the process. We will be sure to take this onboard and share your feedback with the fitters.
I am pleased that overall you had a great experience with Market Carpets.
Kind regards
Meghan Radford
Having had my whole house carpeted…
Having had my whole house carpeted before Christmas and finally today my kitchen. I thought that I had to mention how on both occasions the fitters Chris and Lewis today were totally professional and did an excellent job. Nothing was too much trouble. Cleaning up leaving no mess. Market Carpets and your staff should be congratulated for your excellent service during these difficult time. Many thanks once again!!
22 de janeiro de 2021
Opinião espontânea
Resposta da Market Carpets
Dear Ms Garland,
We really appreciate you taking the time to share your review on Trustpilot, as a family business we rely on personal recommendation. Many of our fitters have completed works for us for many years and it is great to hear that they continue to leave positive, lasting experiences with our customers.
The last year has been challenging, we really do appreciate having the support and patience from our customers.
Take care, and we look forward to welcoming you back to Market Carpets!
Kind regards
Meghan Radford
Market Carpets, Marsh Barton
I had some vinyl flooring fitted on Tuesday this week in our bathroom and utility room. I don't think I've ever taken the time or felt the need to mention this about any other previous floorings we have had fitted over the years. However on this occasion we thought is worth a mention that the man who fitted the vinyl Shaun has done such a perfect job with fitting it in difficult rooms with various units and bathroom furniture in the way that it really was a job very well done. Definitely worth taking the extra time to get it done better than we have ever seen before, cannot find a single bad cut anywhere.
11 de dezembro de 2020
Opinião espontânea
Resposta da Market Carpets
Hi Adrian,
Thank you so much for sharing your lovely feedback. Shaun has completed fitting work for Market Carpets for many years so is one of our most experienced fitters. I will be sure to share your comments with him, I know he will really appreciate the great feedback.
Many thanks
Meghan Radford
FITTINGLY FABULOUS
Following a devastating house fire, I visited MARKET CARPETS. Despite the store being hectic with customers, CONNOR provided exceptional personal attention. I thought all was lost when 2nd lockdown thundered in, but no! Connor measured my house; brought all samples and followed up with email pictures. The fitter, ANDY ALEXANDER, attended observing all Covid health guidelines. He fitted new carpets and flooring throughout the house without marking a single newly decorated wall or skirting board.
After a devastating fire destroyed my home, Market Carpets provided the final MAGIC in the restoration. Thank you.
8 de dezembro de 2020
Opinião espontânea
Resposta da Market Carpets
Dear Tricia, Thank you for sharing your experience, I am sorry to read that you had a tragic experience with your house fire but it is great that you are now comfortably back in your restored home.
Your comments regarding Connor and Andys efficient and professional customer service are so lovely, I will be sure to share this feedback with them. We have had a really hectic and uncertain year and comments like yours really do make our jobs worthwhile.
Many thanks again, we look forward to welcoming you again to Market Carpets.
Kind regards
Meghan
Mike -Exmouth
Thank you for your excellent service. I am delighted with my new bedroom & stair carpets and a special thanks to Mark for a very professional job in fitting them.
3 de dezembro de 2020
Opinião espontânea
Resposta da Market Carpets
Thank you Mike for taking the time to share your comments, I will ensure your compliments get shared with the team in Exmouth who pride themselves on their excellent service.
Many thanks, Meghan
Great Service
We have just had completion of lino fitted in our bathrooms by Market Carpets. I would like to thank everyone involved, from the friendly and helpful staff at the Marsh Barton store to Sean the fitter who completed the work. A particular thank you to Sean, who went the extra mile, worked late into the evening, and did a great job. We would have no hesitation in using them again, and recommending Market Carpets to anyone. Well done and thank you for such good service.
1 de dezembro de 2020
Opinião espontânea
Resposta da Market Carpets
Hi Stuart,
Thank you so much for sharing your comments and your great review. I am so pleased you are happy with your finished work. I will ensure your comments are passed onto Shaun, we trust our fitters to leave an everlasting impression on our customers and you have experienced 5 star service throughout your whole experience.
Kind regards
Meghan
Great service and support - well done.
We have recently purchased and had fitted carpets by the Market carpet team. We have been very impressed with there service workmanship and communication. Given the challenges that we have all faced as a result of the pandemic this is all the more impressive. I would highly recommended this businesses and we for sure would not go anywhere else for our carpets in the future. Well done and thank you.
26 de novembro de 2020
Opinião espontânea
Resposta da Market Carpets
Dear Mike,
Thank you so much for your great feedback, we have faced the most challenging year as an independent business and your fantastic comments make it worthwhile. This year has been very different and we are adapting to working a little differently, however we will always pride ourselves on offering great customer service. Your loyalty is very much appreciated and we look forward to welcoming you back again.
Many thanks
Meghan
Don't get your floor measured by them…
Don't get your floor measured by them they will purposely measure it too big and you end up with loads of off cut left over!! floor could of been laid tidier around the edges, rush job !!!
14 de novembro de 2020
Opinião espontânea
Resposta da Market Carpets
Good morning, thank you for sharing your review. I am sorry you feel we had over measured, without knowing your details I cannot investigate this further. In some cases our suppliers do send us more than what we order or you pay for, as it could've been an end of roll, alternatively if the carpet has a pattern, this can also leave waste to ensure the pile lays correctly.
If you wanted me to go back and investigate this with the team I would be more than happy for you to get in touch with me on meghan@marketcarpets.co.uk I would also be able to arrange for the fitter to come back and rectify any discrepancies with his workmanship. Kind regards, Meghan.
Fantastic service start to finish
Fantastic service start to finish, thrilled with the result, thank you to Simon Burch and Mark Fey. Highly recommended
31 de outubro de 2020
Opinião espontânea
Resposta da Market Carpets
Good morning Valerie,
Thank you so much for your wonderful feedback, I will ensure I share this with Simon and Mark. We appreciate all feedback from our customers and using Trustpilot ensures other customers can see personal recommendations.
Thank you again.
Kind regards, Meghan.
Fantastic service from the Marsh Barton…
Fantastic service from the Marsh Barton store. From the sales chap (who was covering from another store), Dan who came to measure, and the two lads that did the fitting... nothing too much trouble, and a truly professional service. I’ve used loads of carpet suppliers & fitters over the years for both personal and business premises. I’ll now be using these guys for any future flooring/carpet needs.
Highly recommend. Cheers guys.
21 de outubro de 2020
Opinião espontânea
Resposta da Market Carpets
Hi Dan, thank you so much for writing your comments on Trustpilot, our family business relies on recommendation and I am so pleased we have gained another loyal customer. During these busy and pressured times our team really appreciate great feedback, I will ensure I share this review with the team involved. We look forward to welcoming you back again! Kind regards, Meghan.
Absolute disgrace
Absolute disgrace. I have screed up the walls (newly decorated), all over the kitchen cabinets, the entire place is absolutely filthy - the presumably mixed the screed inside the house and now my house is covered in a thick film of dust having spent months getting the whole place decorated.
13 de outubro de 2020
Opinião espontânea
Resposta da Market Carpets
Hi Rachael, Thank you for sharing your feedback, we appreciate all feedback to enable us to maintain our reputation.
I have spoken to the manager who is dealing with your complaint and we completely accept your comments about the state your house has been left in. I can assure you that this is totally unacceptable from the fitting point of view, we believe the fitter was so concentrated on getting the floor to the perfect preparation state, that he was oblivious to the amount of dust being caused, this isn't an excuse and the fitter has been told and been made aware of this. He was carrying this out additional to our quote to simply rectify the floor in preparation.
The manager was going to come and personally clean the house for you this morning, however we have then be made aware that there maybe a risk of asbestos, the decorator that has been working at your house is in contact with Gavin, the manager and we will be ensuring we can do all we can to make best of this situation. All we can do is apologise again and we will remain in touch.
Kind regards
Meghan
Great quality
Great quality, great price and great service! Very happy thank you!
7 de outubro de 2020
Opinião espontânea
Resposta da Market Carpets
Thank you Kate for sharing your review of our family business, we are so pleased you had a 5 star experience with us and everything was great. We look forward to welcoming you back again. Kind regards, Meghan.
Great customer service from the staff…
Great customer service from the staff at Exmouth and Marsh Barton. Great quality vinyl flooring and fantastic choice of carpets. Thanks.
28 de setembro de 2020
Opinião espontânea
Resposta da Market Carpets
Thank you Maggie for sharing such great feedback for two of our stores. As a business we are under a lot of pressure at the moment and extremely busy so to hear that our great customer service is still shining through really is fantastic! We look forward to welcoming you back in the future.
Kind regards
Meghan Radford
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