This was my second order from Melon and Starfish and it has been just as wonderfully straightforward as the first one. It arrived quickly and was perfectly wrapped, and with free gifts too which are a... Ver mais
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I'm always a bit hesitant when ordering from sites I haven't ordered off before but melon & starfish is amazing. Super speedy delivery, items are perfect and they also included a lovely wee surprise e... Ver mais
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Melon + Starfish never do me wrong. Delivery is quick, products are packaged well with care and the samples are a welcome bonus to try new things. I shop regularly and find the website easy to use. Ma... Ver mais
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I’ve been a customer for a few years now and I highly recommend them. Products are authentic, they provide free samples with every order, and they pay attention to and action any notes you add to... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Start your K-beauty skincare journey with us today at Melon & Starfish! FREE Shipping for £30+ U.K orders.
Informações de contacto
Manchester, Reino Unido
- hello@melonandstarfish.com
- www.melonandstarfish.com
4,6
Excelente
256 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent products
2 de janeiro de 2022
Resposta da Melon + Starfish
Hi Rebecca, thank you so much for your review. We hope you enjoy your products. Kind regards, Melon & Starfish Team
Delivered quickly but awful returns…
Delivered quickly but awful returns policy that wasn’t shown before buying the product. Basically I can’t return the product I bought even though I only tried it once and had an allergic reaction to it.
27 de dezembro de 2021
Resposta da Melon + Starfish
Hi, thanks for your review. Our Returns Policy has always been easily accessible and transparent – it is located at the Footer and titled, "SHIPPING & RETURNS". The footer is always shown whether the visitor is at product page or checkout page, prior to product purchase.
Our Return Policy is in line with industry standard practices as seen on Lookfantastic.com or Selfridges. Return Eligibility is highlighted to encourage our customers to read before purchase. It clearly states that unwanted goods that must be unopened in pristine condition with any retail seals unbroken. https://melonandstarfish.com/shipping-returns/
We understand from your return request via email - the reason was due to the BB cushion shade not matching your skin colour and that it looked ‘cakey’ on your skin, not because you had an allergic reaction as per your review.
As with all products, we expect, encourage customers to do extensive research on each and every product prior to purchase as they know their own skin best. Furthermore, we are always available to help and answer any questions they may have about a particular product.
Best website to order k-beauty and skincare!
Always easy to order, simple service and quick delivery! The range of products is always great and so far over the past few years everything I’ve wanted is always in stock too. Also, the amazing samples that are included each time! Thank you to the Melon and Starfish team!!
30 de novembro de 2021
Resposta da Melon + Starfish
Hi Megan, thank you so much for your lovely review and continued custom with us. You have made our day! Kind regards, Melon & Starfish Team
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Amazing service
Amazing service - Quick delivery, excellent Eco-friendly packaging, all items arrived and I love them. Cute additional samples.
25 de novembro de 2021
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
amazing amazing amazing
amazing amazing amazing. i would highly recommend them. also i would highly recommend their dokdo toner its amazingly hydrating perfect for sensitive skin.
6 de outubro de 2021
Opinião espontânea
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Quick shipping and amazing quality…
Quick shipping and amazing quality products. Will never stop ordering, always lovely to get samples of new products as well. Fantastic company!
23 de setembro de 2021
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Fast delivery!
10 de agosto de 2021
Resposta da Melon + Starfish
Hi, thank you so much review. Have a lovely day :) Kind regards, M&S Team
great service and product!
20 de julho de 2021
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
I loved the products i bought!
I loved the products i bought!! They eere reasonably priced too. However, i payed 5 pounds for uk shipping which i feel like is a lot and it took a little over a week for me to get my package
15 de julho de 2021
Resposta da Melon + Starfish
Hi, thank you for your review, we will be reviewing our shipping services to offer more choices for our customers. Kind regards, M&S Team
Item arrived quickly and safely
Item arrived quickly and safely. Will definitely be ordering from them again.
7 de julho de 2021
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
I have been using Melon & Starfish for…
I have been using Melon & Starfish for a while and they have never disappointed me. Every order comes in 2-3 days, packed with care, and they even give out free samples of their products. Always recommend
16 de junho de 2021
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Excellent service!🤩
Excellent service, super fast delivery, will definitely recommend and will shop with again
14 de junho de 2021
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Lovely
Great smooth transaction and delivery. Packaged great and products as they should be. Will definitely be a return customer
5 de junho de 2021
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Excellent for Korean Skincare products
This was my first experience of ordering Korean Skincare online, and I was dubious. However, I needn't have been, I cannot recommend Melon & Starfish enough. There customer services were excellent and very helpful/knowledgeable. The lady I e-mailed gave me some great advice and helped me to put together a simple skincare routine for my very awkward skin. She also kindly offered to send me some samples for me to try, I got loads of them with my order, which was brilliant. On top of that delivery was prompt and I received everything I ordered and nothing was damaged, it was all very well packed. I trust Melon and Starfish, and will continue ordering from them knowing that their products are 100% authentic. They also have a great selection to. Order from them, you will not be disappointed, they seem to really care about their customers and products. Thank you Melon and Starfish.
18 de maio de 2021
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Very quick postage
Very quick postage! Wasn’t sure if the internal packaging is compostable / recyclable tho
10 de maio de 2021
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Resposta da Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
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