Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The ring is perfect. It is very solid even underneath. The back of the ring is thick and as wide as the rest of the ring. It feels very substantial and heavy. I just cannot imagine anyone being di... Ver mais

Classificada 2 em 5 estrelas

I paid 30% above the gold spot price, expecting that premium to reflect quality craftsmanship — but I’m not convinced the workmanship justifies the markup. To make matters worse, when I weighed my cha... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Prompt delivery. Traded my mene platinum chains and pendant in for store credit on gold chain and pendant all went very smooth The narrow Figaro chain and dove of peace pendant met my expectations a... Ver mais

Classificada 5 em 5 estrelas

I've purchased about dozen Mene gold jewelries starting back in around 2019 and have always been very pleased with my purchases. Their quality is excellent along with their customer service. They're... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Informação fornecida por diversas fontes externas

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Best 24k jewelry brand

Best 24k jewelry brand and only place I can find 24k platinum jewelry. I love that I can see my collections on my page in this website. I hope they will make mixed metal items like David Yurman.

9 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Impressed

I was impressed with the quality of the product, speed of shipping, and care in packaging. The transparency in pricing was a big drawing point, and I'm grateful that I received slightly greater weight than expected. I'll be a returning customer, and won't hesitate to recommend to family and friends.

20 de novembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

This was my second ring purchase from…

This was my second ring purchase from Mene the first was short on gold content I complained and was sent the same IA worded response but I loved the ring and when I sold it I received more than I paid. My second ring less than a week ago once again shorted me a whole gram this time there response was a 10 percent credit to my next order wow that really hurt so I asked to return and they treating me by charging the 10 percent they called stocking fee. I immediately contacted Affirm a company I use to place a purchase for me I told affirm I could continue with this order and seconds later Mene had sent me three emails waiving the ten percent. I mailed it back overnight shipping they provided and am still waiting for the money be returned to affirm. I to receive two certificates one had the 14.41 grams advertised and a second framed with the rings correct gold content 13.51 grams. I told them they could have easily added the correct amount under the cross laid on top of the spinning ring affixed to the main ring for better support but I got another IA generated unfortunately they couldn't meet my expectations. It's a shame they make beautiful jewelry I received hundreds of compliments from the first ring I'm sorry I sold it with today's gold process. They make a great product but I'm convinced someone's stealing the extra gold I'm glad I'm not the only one scammed.

1 de outubro de 2025
Opinião espontânea
logótipo da Menē

Resposta da Menē

Hi Kevin,

We clearly state on our website that the weight of jewelry we ship to our customers may differ from its advertised weight. It's important to understand this before placing an order. Some of the items we craft weigh slightly less than their purchase weight, while others weigh more.

The jewelry you received was a Crafted-on-Demand piece that met our weight variance policy; however, we are working with you to resolve your complaint with Affirm.

Sincerely,

Menē Customer Care

Classificada 2 em 5 estrelas

I like the look of the ring but it…

I like the look of the ring but it almost weighs one whole gram less than what I paid for. I feel deceived. I will not buy from this company anymore because of this type of business practice.

2 de outubro de 2025
Opinião espontânea
logótipo da Menē

Resposta da Menē

Hi Jenn,

Thank you for reaching out. Please email our Customer Care team at service@mene.com so we can investigate the weight issue with your ring.

If your ring is a Crafted-on-Demand product, its actual weight, as listed on its certificate of authenticity, may differ from its advertised weight (the weight at which you purchased it).

Crafting a piece of jewelry just for you, when you order it, out of pure, solid gold or platinum, makes weight consistency challenging, which is why we disclose on our website's product pages, in multiple Help Center articles, and in our Terms of Service that there may be a weight variance of up to one gram for each piece. It's likely that you didn't read and accept this before making your purchase.

We're looking forward to helping you.

Menē Customer Care

Classificada 5 em 5 estrelas

Fits perfectly

Fits perfectly. I'm glad you stamp them now as .999 platinum as well. Mene 24 k is nice but the other is better. Fine quality super well made.

1 de outubro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

They always short you with the weight

They always short you with the weight . When they advertise and show you the current value then send you something that is with less weight. Buyer beware

5 de outubro de 2025
Opinião espontânea
logótipo da Menē

Resposta da Menē

Hi Justin,

The actual weight of your jewelry, as listed on its certificate of authenticity, may differ from its advertised weight (the weight at which you purchased it).

Crafting a piece of jewelry out of pure, solid gold or platinum makes weight consistency challenging, which is why we disclose on our website's product pages, in multiple Help Center articles, and in our Terms of Service that there may be a weight variance of up to 0.5 grams for each in-stock piece and up to one gram for each Crafted-on-Demand piece. It's essential to understand this before purchasing products on our website.

We strive to ship jewelry that weighs exactly the same as what our customers purchase, but sometimes it weighs a bit less, and just as often, it weighs a bit more. Most jewellers don't even disclose how much their pieces weigh or exactly what they're made of.

Thank you,

Menē Customer Care

Classificada 5 em 5 estrelas

Amazing Timeless Jewelry

Amazing Timeless Jewelry. The pricing transparency is a huge plus. The buyback process is flawless. I use this feature to upgrade my wedding ring. Process was beautiful. The quality is top notch. I am in love with my Square Hammer Ring. Thanks Mene!!

17 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I love mene

I love mene. Awesome customer service to go with an impressive lineup of products. I wish making charges were lower for high value items ...

19 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Underweight not as nice as the platinum one

I didn’t find the handwork on this bracelet to be as nice as the one of platinum i bought previously that was same design. It’s just not finished as well. Also its a bit short on weight as in below the allowances given. MENE, do better.

19 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Mene jewelry is a Bonafide investment.

I've purchased about dozen Mene gold jewelries starting back in around 2019 and have always been very pleased with my purchases. Their quality is excellent along with their customer service. They're very upfront with their price breakdown so you know exactly what you're paying for. My collection has doubled in value over time and I'm very pleased with that.

26 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Solid Jewelry, Solid Customer Service

I've ordered 3 pieces from Mene and the first two orders were processed smoothly and we love the quality. The third order had a hiccup and much to my appreciation, the management team really came through for us. Matthew Borins arranged a solution that worked perfectly with our timeline - we really appreciate the customer service on this. Thank you, Mene and Matthew!

11 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Misleading Menē Fees

⚠️ Menē 24k Gold Jewelry – Watch Out Deceptive Marketing, a False Sense of Transparency!

They say 30% fee, but in reality it’s ~48% of the gold value, you end up paying about 1.5× the gold.

It’s a way to drive attraction, you see “wow, 24k and sold at gold value” and it sounds amazing… until you check the numbers...

Menē markets itself on their website mene.com as 24k gold jewelry “sold by weight at gold value” with an “approximately 30% Menē Fee.” But when I reviewed the Wide Flat Band and the Snake Cuff, the fee was actually 48% of the gold value. That is not “approximately 30%” it’s a huge difference and completely misleading.

In Canada, gold is already overpriced per piece, but Menē markets itself differently to make people think they’re buying at gold value. 😭.

I didn’t stop at two items, I also checked 4 more pieces. Every single one of them came out to the same exact pattern: ~48% fee of gold value, which equals about 32% of the total. This isn’t an exception — it’s how they price everything.

When I contacted support, the agent’s Jan Lopez response was a joke and gave explanations that didn’t add up.

The real math:
• Website claim: “Menē Fee is ~30% of TOTAL value”
• But the TOTAL already includes the same fee 🤡
• Formula: Total = Gold Value × 1.48
• Menē Fee ≈ 0.48 × Gold Value (≈31–33% of Total)

The irony? They claim “30% Menē Fee of the total” but that total already has the Menē Fee inside it.🤣.

Example – Wide Flat Band (from their site):
• Gold Value: $1,361.01
• Menē Fee: $653.56
• Total: $2,014.57

Now, if you check the math:
• $653.56 ÷ $1,361.01 = 48% of the gold value
• $653.56 ÷ $2,014.57 = 32% of the total

So while Menē says “Fee ≈30% of total”, the reality is the fee equals 48% of the gold value. That’s why you end up paying about 1.5× the real gold worth.

20 de agosto de 2025
Opinião espontânea
logótipo da Menē

Resposta da Menē

Hi Haidy,

Thank you for reaching out. 70% of the price you pay for Menē products is the pure metal, and approximately 30% is the Menē Fee. It is also true that approximately 48% of the gold value is comprised of the Menē Fee. They are two different calculations.

Menē does not hide our Menē Fee. It is accessible on every single product page by clicking on 'Price breakdown,' which shows the item's weight, metal value, and Menē Fee.

Menē jewelry is an exceptional value because it is beautifully designed, contains only pure metal, and is sold by weight. Most jewelry contains alloys and is marked up 80% to 90%.

Sincerely,

Menē Customer Care

Classificada 5 em 5 estrelas

The product is just like it looks and…

The product is just like it looks and is as heavy as described. I work in the jewelry industry so even though they add a 50 percent profit margin off the pure platinum or gold... its no where near what a Jewelry store would offer ....and you would not see these items in a jewelry store being 100 percent pure. (which makes it softer so make sure you take care of your jewelry!) The first time I ordered shipping took a little time but the few times after that it was quick and nicely packaged. I purchased these items just to have some platinum in my collection. It's money in the bank as far as I am concerned. :-)

20 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Menē is an exceptional source for gold…

Menē is an exceptional source for gold and platinum jewelry and small objects. The customer service department is absolutely unmatched! If you are thinking about buying 24k gold or platinum, but hesitating because you aren’t sure about the source, I can honestly say that I trust Menē absolutely.

3 de agosto de 2025
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais