Wanted to buy some waterproof light running/trekking shoes. Ryan gave me lots of advice on different makes and their specific fitting, width, etc. Absolutely did not push for a sale, but I did buy, w... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Returned a faulty item of clothing, unfortunately they didnt have a replacement in my size. However, I decided to look at better quality jackets and Rob was very helpful in me deciding which one to g... Ver mais
A empresa respondeu
I want to replace a bit of kit was not sure what it was called I showed a member of staff Ryan he pointed out what I needed very impressed
A empresa respondeu
Penny and Elliot were very friendly and helpful. They helped me with a new rain jacket, a pair of walking shoes, and some sandels efficiently. When I told them I had some time in the MOD they kindly g... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de malas e malas de viagem
- Loja de artigos para acampamento
Sobre Millets - Barnstaple
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
85 High Street, EX31 1SS, Barnstaple, Reino Unido
- 01613 937060
5,0
Excelente
511 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wanted to buy some waterproof light…
Wanted to buy some waterproof light running/trekking shoes. Ryan gave me lots of advice on different makes and their specific fitting, width, etc.
Absolutely did not push for a sale, but I did buy, was genuine and very helpful. Very good service.
7 de junho de 2026
Opinião espontânea
Resposta da Millets - Barnstaple
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Replace broken kit
I want to replace a bit of kit was not sure what it was called I showed a member of staff Ryan he pointed out what I needed very impressed
30 de maio de 2026
Opinião espontânea
Resposta da Millets - Barnstaple
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Quick service Amazing quality staff…
Quick service Amazing quality staff very friendly will be ordering again in the future
10 de março de 2026
Resposta da Millets - Barnstaple
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Best store interaction I’ve had in a while
I came in earlier today looking for a pair of shoes, Elliot was more than happy to help me find the perfect type for my wide feet. He went above and beyond to get the right shoe for me and now I am the new owner of a pair of Merrell’s. The ladies on the till were very friendly and quick. I will be coming back here again in the future for all my outdoor gear.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Millets - Barnstaple
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Resposta da Millets - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Resposta da Millets - Barnstaple
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Excellent service
Purchased a pair of Scarpa women's walking boots. The guy who served me was knowledgeable, very helpful and nothing was too much trouble.
23 de janeiro de 2026
Opinião espontânea
Resposta da Millets - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service as always at Millets…
Great service as always at Millets Barnstaple, well done Rob and Team!
10 de janeiro de 2026
Opinião espontânea
Resposta da Millets - Barnstaple
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great experience in the shop with Mitch…
Great experience in the shop with Mitch today. I had an issue with an item that I purchased that was faulty, I brought it back and got something else sorted. The customer service was excellent all round. Have shopped at Millets since I was young and happy to see it’s still going strong, providing good service and consideration to customers.
18 de dezembro de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Lovely walking boots.
Brilliant service, lovely walking boots at a great price. Lovely member of staff to top off the experience.
10 de dezembro de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Ryan was helpful and knowledgeable.
Ryan was helpful and knowledgeable.
A pleasure to shop at Millets, Barnstaple
21 de outubro de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly helpful service.
Bob was a friendly salesman who gave good advice and even put us onto a special offer which was available. Thank you.
21 de outubro de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Barnstaple millets
Went in on Monday morning to buy a pair of magnums, was served by all 3 members of staff, they all had great product knowledge and was very friendly.
29 de setembro de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Knowledgeable staff who served with…
Knowledgeable staff who served with patience and courtesy
27 de setembro de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Bought the perfect walking shoes thanks to Ryan’s help
I went into the store for a pair of decent sturdy, walking shoes. Ryan, the young assistance there, was so knowledgeable and so helpful. Really explained every option to me. I came out with the perfect pair of shoes as well as proper walking socks, which he even told me how to properly launder to prevent them going bobbly. Incredible service. 100% satisfaction.
18 de setembro de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Well priced trousers and good service
Really pleased with my visit to Millets today.
They had the trousers I wanted in the colours and size I wanted.
But the women's display rack is so high up( and I am not short) I could not reach the rail. However the tall assistant (6ft 5 he tells me) came to my rescue to reach the ones I wanted.
Thanks for excellent polite service.
12 de setembro de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Good service and price
Ryan was very helpful.
Boots are great and a reasonable price.
12 de setembro de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great customer service
After getting nowhere with customer service via email I went along to my local store and after explaining my issue with a product purchased online the staff member was very helpful, I was refunded for the item that didn't work as it should and although he couldn't replace the item, I was informed where I could get a replacement locally. I was served by Elliot in Millets on the High street in Barnstaple. Great product knowledge and excellent customer service. 5 star rating.
30 de agosto de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Elliot was superb
Elliot was superb. Helped me deciding on walking boots. Did not have my size in the end and so he ordered them to be delivered to home. He was friendly, knowledgeable and extremely helpful.
8 de agosto de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Really friendly staff
Really friendly staff, both Rob and the lovely lady - who is always so helpful when I go to Millets. Nothing too much trouble. Up-sold in a friendly and humorous way. Knowledgeable. It is because of staff such as this, that I don't buy online.
7 de agosto de 2025
Opinião espontânea
Resposta da Millets - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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