Millets - Barnstaple Opiniões 

515
TrustScore: 5 em 5

5,0

85 High Street, EX31 1SS Barnstaple, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ryan was super helpful, knowledgeable and patient! He helped us kit out our daughter for a trip to Iceland and gave us some great, honest advice that really helped with the decision making.

A empresa respondeu

Classificada 4 em 5 estrelas

Returned a faulty item of clothing, unfortunately they didnt have a replacement in my size. However, I decided to look at better quality jackets and Rob was very helpful in me deciding which one to g... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Penny and Elliot were very friendly and helpful. They helped me with a new rain jacket, a pair of walking shoes, and some sandels efficiently. When I told them I had some time in the MOD they kindly g... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After breaking ankle last year needed good pair of supportive books to get walking again but have wider feet and a lot don't fit! Staff in local shop knew best makes to get for me to try, one mid pri... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. Loja de roupa desportiva
  3. Loja de malas e malas de viagem
  4. Loja de artigos para acampamento

Sobre Millets - Barnstaple

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • 85 High Street, EX31 1SS, Barnstaple, Reino Unido

  • 01613 937060

5,0

Excelente

TrustScore: 5 em 5

515 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

5,0

Todas as opiniões

(515)

5130 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Thank you Elliott …

I was really impressed with the advice from Elliot in helping me to understand the different options regarding heavyweight socks in particular. He took time to explain things and I actually purchased more items than initialky intended, which I am pleased with.
I will definitely return in the future.

2 de dezembro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Classificada 5 em 5 estrelas

Mitch outstanding and exceptional service

Mitch was absolutely outstanding with his knowledge and his service. Despite me coming in close to closing time, he approached me to see how he could help. He listened and immediately went to the perfect item. The quality, the ergonomic design of the down jacket, and the reinforced hood is exceptional and far better than anything I had just seen in the 4 other local sports shops, and incredibly, it was also greatly reduced to an affordable price. This showed genuine service and real integrity because I would not have found them myself, and he could have shown me the more expensive ranges. I absolutely love the jacket and am so thrilled that it is everything that I required. Mitch went above and beyond to get me the best, and at such a great price. This was at Millets in Barnstaple

19 de novembro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Thank you Elliott for your helpful…

Thank you Elliott for your helpful service. My walking shoes are marvellous and were delivered to my house within a day.

8 de novembro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

We were helped by Elliott today

We were helped by Elliott today. He waited until we’d had a little time to browse before offering us his help. We were buying walking boots for my husband. Elliott knew so much about the shoes, their shapes, their reliability and their features. He helped us to find the right pair.

17 de novembro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Superb customer service.

Penny and Elliott were so helpful when we went into the store. Nothing was too much trouble for them and they were very knowledgeable about the products. We cannot speak highly enough of them.

7 de novembro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Classificada 5 em 5 estrelas

Penny and Rob - great customer service

Penny and Rob were very knowledgeable and helpful. They made sure they understood what we wanted from a pair if boots before making any recommendations. Ended up with his and hers North Ridge Lite Hikers.

11 de novembro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Mitch and Elliot have us information…

Mitch and Elliot gave us information when needed. Good friendly staff and also helped us with our order. I’m an experienced hiker and these guys couldn’t have helped even more! Cheers

8 de novembro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great service from Elliot

We bought Scarpa walking boots for my Partner a few months ago, Elliot was great and very knowledgable about the products. As a result of that we returned today for a pair of Scarpa boots for myself. Once again Elliot was very helpful and really knows his stuff. Great pair of boots and great service. Thanks Elliot.

31 de outubro de 2024
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logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Very attentive staff!

I wanted a new pair of hiking boots. Elliot assisted me with this and told me some useful information about the brand I was looking at, showing me other similar boots too. Overall a very pleasant experience and very helpful and attentive. Thanks Elliot!

19 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Rob gave very attentive and prompt…

Rob gave very attentive and prompt service today. Thanks

25 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Such friendly and helpful staff

Such friendly and helpful staff. I was quickly checked on by both members of staff to make sure I was ok. And when I asked about what makes a good waterproof coat Elliott was very knowledgeable providing really helpful information on what I needed to look for and gave me several options to research.
The customer service is top notch, and there was no trouble with exchanging an item I had previously bought. Highly recommend paying a visit to Millets, they know their stuff!

23 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great Service…

Bought a pair of Merrill hiking trainers back in July and they had split down the sides (only 1 long hike and a mile a day the rest of the time) After contacting head office was told to take them back to Barnstaple branch.
Spoke to Jeremy in the shop and in no time at all had a replacement pair.
Great service from Jeremy who dealt with it quickly, professionally and politely. 👍

24 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great store…

We’re so lucky to have such a great store in Barnstaple.
Very friendly staff, I was served by Elliott who was really helpful and patient helping me to choose the right boots. Not pushy at all. Really pleased with my purchase. Thank you

19 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Super friendly staff

Super friendly staff. I wanted some advice about purchasing some boots for my son and the staff, in particular Rob, was able to offer me plenty of advice which was hugely appreciated. He gave the advice and then gave me the time to consider without anyway being pushy. Excellent service and highly recommended. Thank you Rob, my son loves his new walking boots in prep for 10 Torrs training.

18 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Excellent knowledge and service from…

Excellent knowledge and service from Elliot and all the staff at Millets. I tried several well known outlets before heading into Millets and found them all rather disappointing. I now know that I have the right boots at the right price and couldn’t be happier with the result!

18 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great service

We went in for boots, a sleeping bag and a backpack. The choice was good and Mitch was extremely helpful. We got everything we wanted and were happy we went to Millets

3 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Decided to return an item I had…

Decided to return an item I had recently purchased. Nothing was too much trouble for Elliott and he gave me his undivided attention as I quizzed him about a suitable replacement and other items (which I subsequently purchased).
Whilst I feel the store itself is rather small & cramped, the service and advice offered by the sales team more than makes up for this and is always excellent.

16 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Good advice, great service.

Always a positive experience going into this store. Extremely knowledgeable and helpful staff - this time it was Elliott who advised and served me. Thanks Elliott.

8 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great service from Elliott, he knows about walking boots!

I needed to replace uncomfortable walking boots and was served by Elliott. He was polite, attentive and very helpful without being pushy. His product knowledge and advice were excellent and I am very pleased with my choices. Thank you Elliott.

4 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Friendly

Friendly, knowledgeable and helpful staff - well done!

6 de outubro de 2024
Opinião espontânea
logótipo da Millets - Barnstaple

Resposta da Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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