Really helpful staff. I returned an unopened boot care product (not suitable for G-tex) and was very well advised on hiking socks. Jay and his assistant were very helpful.
A empresa respondeu
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Leia as opiniões dos outros
Excellent customer service! Really enjoyed getting advice from both Ryan and Jack about my new shoes. Would shop here again.
A empresa respondeu
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... Ver mais
A empresa respondeu
I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my siz... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de malas e malas de viagem
- Loja de artigos para acampamento
Sobre Millets - Hexham
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
24 Fore Street, NE46 1LZ, Hexham, Reino Unido
- 01434 693606
4,7
Excelente
366 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Carol was one of the most helpful…
Carol was one of the most helpful people I've ever met in a shop! She really respected me and made sure I got exactly what I wanted! Employee of the year!
27 de novembro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Helpful staff and very friendly
Helpful staff and very friendly. Gave good advice
25 de novembro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Hi Maureen,
Thank you for contacting JD Sports Online Review team regarding your experience.
I am glad that you have had a great experience with our team.
Kind Regards,
Saleh
JD Sports Online Review Team
Hexham shop
Hexham shop, efficient friendly and helpful staff. Advised honestly with respect. Well done
22 de novembro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Well done Millets!
Excellent customer service, professional, knowledgeable but very friendly, they always remember regular customers. Great sale price for new walking boots….. what’s not to like?!
I was served by Amy, with welcome advice from Carol.
17 de novembro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
I was served by a lovely lady called…
I was served by a lovely lady called Carol,she was very informative and pleasant to talk to.
11 de novembro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Support Shop Local -Hexham Excellent customer service at Hexham…
Excellent customer service at Hexham Store , staff friendly helpful and knowledgeable. Would recommend a visit.
Bought Merrell boots and gas canisters , regularly shop here.
Support Shop Local! Dog Friendly.
11 de novembro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Resposta da Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I came in to get help & advice for some…
I came in to get help & advice for some new walking books. I've got very awkward to feet to fit boots to! Carol was amazing! She listened to all of my requirements carefully, making suggestions & trying different styles. She was extremely knowledgable and endlessly patient! She even found me some boots in the sale with a super discount! I now own the comfiest boots of my life & I would return to the store anytime after a great experience! Highly recommended.
2 de outubro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Superb service: lovely staff
The staff are wonderful: knowledgeable and helpful, as well as being cheerful and genuinely interested in finding the best solution for me. Outstanding
5 de novembro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
3rd purchase at the Hexham shop
My 3rd purchase at the Hexham shop, this time served by Ryan. He was courteous and helpful during my time there and I was able to take the time I wanted to buy a waterproof jacket. No sense of being rushed and he gave me advice when I asked.
2 de novembro de 2022
Opinião espontânea
Resposta da Millets - Hexham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Very helpful staff
Very helpful staff - helped with fittings and sourcing item on line. My purchase was delivered within 24 hours - brilliant!
18 de outubro de 2022
Resposta da Millets - Hexham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Excellent Service on-returned item…
Excellent Service on-returned item ordered online to Hexham shop.
Assistant sorted new order in correct size & arrived next day.
22 de outubro de 2022
Resposta da Millets - Hexham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Tremendously helpful service...couldn't have been better
Called into Hexham branch and your staff were exceptional to resolve a problem for me. Tremendous service....thank you
29 de outubro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent customer service in store and…
Excellent customer service in store and prompt delivery
of extra goods ordered online
19 de outubro de 2022
Resposta da Millets - Hexham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
great service here from Clare
great service here from Clare, attentive and knowledgeable, giving us advice immediately when we were hesitating making choices. thank you.
27 de outubro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The staff as always are extremely…
The staff as always are extremely helpful and very pleasant. We travel from Newcastle 22 miles just to go there
27 de outubro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
The staff were extremely helpful and…
The staff were extremely helpful and arranged for an item they hadn’t got in stock to be ordered and delivered to my home address; it arrived very quickly.
15 de outubro de 2022
Resposta da Millets - Hexham
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Staff were friendly and helpful
Staff were friendly and helpful. Store was well displayed too.
22 de outubro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Excellent service by clare
Excellent service by clare, as always, knowledgeable, friendly and attentive.
Always get a great price and
Value for money
21 de outubro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Got my perfect rucksack
Wanted a rucksack but overwhelmed by the range on offer. Staff at at Hexham guided me through and found me the perfect rucksack. Beats buying on the internet every time!
17 de outubro de 2022
Opinião espontânea
Resposta da Millets - Hexham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
A Experiência Trustpilot
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