Millets - Keswick Opiniões 

404
TrustScore: 5 em 5

4,9

73 Main Street, CA12 5DS Keswick, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I went in with my two daughters towards the end of the day to get us all walking boots. We're experienced in buying but my youngest had "hit a tired wall", making the process of trying different boots... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wow.. what a service.. I was won over from visiting any other store. The service I received was warm, genuine, and friendly. I will definitely return to this store. Thank you so much for a very refre... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. Loja de roupa desportiva
  3. Loja de malas e malas de viagem
  4. Loja de artigos para acampamento

Sobre Millets - Keswick

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

404 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(404)

5752 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Hi I brought myself a new coat during…

Hi I brought myself a new coat during my holiday a couple of weeks ago, I was served by Melinda who was incredibly helpful and informative. Excellent customer service!🤩
Thank you

26 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Helpful staff

Very helpful when buying walking shoes,good friendly advise by Caroline a staff member

7 de setembro de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Classificada 5 em 5 estrelas

I was helped out immensely...

I was helped out immensely by Caroline when buying my first decent pair of walking boots in Keswick. Wonderful customer service and very very helpful, she definitely went above and beyond.

31 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Order arrived promptly,

Order arrived promptly,
Returns were made to store with no complications.

26 de agosto de 2024
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great customer service provided by Amy

Great customer service provided by Amy, at Millets Keswick. My husband needed a new pair of walking boots, and he needed to try a few different makes. Amy was very helpful and patient whilst he chose the right pair, happy customer, thank you!

18 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Bought some boots on Sunday

Bought some boots on Sunday, with the help of Riley. Very patient as I asked for various different sizes till I got the ones I wanted.
Thanks Riley! Smashing service

18 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

My what a wonderful store

My what a wonderful store, I do believe one of the best outdoor shops I have frequented in all my years!
From top to bottom the store was well kept, well presented and fully stocked. I had an abundance of choice, feeling completely spoiled!
But I have to say Amy was the best feature of all, lovely young lady with a wonderful attitude and so attentive, a real breath of fresh air from the usual young ladies too busy gossiping to assist you, my sincerest gratitude for your warmest service

10 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Best Store

Best Store
This shop was clean and tidy. Excellent sale products. Caroline who served me was extremely pleasant and although she was busy definitely gave me a great service.
Bought the Peter Storm shoes
Thank you

19 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Classificada 5 em 5 estrelas

I was after some new walking boots

I was after some new walking boots while in Keswick Millets and Kelly fetched about 6 different pairs until I found the most suitable. She was so patient and helpful. Thanks.

8 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great discount

We have been looking for a Berghaus air shelter for a while and had seen them online at a great price £250 at Millets and another retailer. We called in at the Keswick store to find they had one on the shelf. Kindly the assistant Riley helped us out and very kindly applied a discount to the price which made the purchase that much better. A very polite kind and efficient member of the shop staff here at Keswick.
Apologies if his name is Billy and not Riley but we can’t make out the name from the receipt.
Well done and thanks.

14 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Lovely experience

Lovely experience, Caroline was incredibly helpful!!

7 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Wonderful service

Wonderful service from Amy who was lovely with the kids and very patient when they needed to try on various sizes.

29 de julho de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Millets at Keswick, classy Customer Service

At the Millets store in Keswick,
I found the garment I wanted, a full zip thin fleece, thanks to Amy.
When I wanted a second, she checked and confirmed there was no additional stock and none was expected soon. As I’m from London leaving the next day, she suggested I try Blacks. This is customer service at its best. Thank you Amy, I found what I wanted at Blacks.

4 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Amazing service - saved our weekend

Amy and another brunette lady, whose name I didn’t catch, went above and beyond to help us when we had a camping mishap! Amazing service and genuinely so helpful. Thank you ladies !

2 de agosto de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Mark at Keswick Millets couldn’t be…

Mark at Keswick Millets couldn’t be more helpful. He even got the camp bed out and put it up and let me try it out.

23 de julho de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Men’s sandals

Saw some men’s sandals on the sale rack outside the shop walking past for my son. They didn’t have his size in the ones he liked but Mya found a great alternative and was very pleasant, approachable and helpful.

28 de julho de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Classificada 5 em 5 estrelas

The shop assistant Amy was really good

The shop assistant Amy was really good

22 de julho de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Millets, an experience.

First of all, the store was quite easy to navigate. The retail price and available discounts were presented quite clearly on bright red tags, very useful for people with sight impairments who may find it difficult to locate a normal white tag.

Staff were very useful and had a great presence on the shop floor with at least three of them being around the place. I had a little trouble locating a suitable summer hat for me and they were more than happy to show me my options so I could decide.

Process at the till was quite quick so there wasn’t a large queue. I was helped by Amy and she was very patient with me while I was fumbling with my card.

Overall an enjoyable experience. Only thing is they don’t do sunscreen so I had to go elsewhere for that. Definitely worth it if you want outdoor gear at great value.

11 de julho de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Melinda is an asset to your team

Melinda is an asset to your team, please give this lovely lady a pay rise, she's extremely knowledgeable of the products and customer service from Melinda was 5*, thank you so much, please pass this message on to her.

19 de julho de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Melinda was very helpful today in the…

Melinda was very helpful today in the shop, I will be coming back soon

19 de julho de 2024
Opinião espontânea
logótipo da Millets - Keswick

Resposta da Millets - Keswick

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

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