After mistakenly ordering the wrong size online, I popped into the shop to double check I could exchange for another size in-store. Dan suggested trying out other sizes and shoes while I was there, an... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The service I received from Kay Ley assisted by Dan was excellent. She found the Cooler I required. She was helpful and gave me appropriate discounts for my purchase. Very good.
A empresa respondeu
I was in Millets with my dad looking for the supplies, equipment and kit that I needed in order to do my bronze Duke of Edinburgh. We had already had a look online to get a rough idea on what we were... Ver mais
A empresa respondeu
I have been coming to this shop for years. The service just doesn’t feel as good and the level of care seems to have changed over time as a customer. On a couple of occasions I’ve turned up only to f... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de malas e malas de viagem
- Loja de artigos para acampamento
Sobre Millets - Worthing
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
78 Montague Street, BN11 3HE, Worthing, Reino Unido
- 01903 256162
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent experience
Was made welcome when entering the store. Damon & Dan were very helpful in assisting me.
Store was clean and tidy
3 de junho de 2026
Opinião espontânea
Resposta da Millets - Worthing
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great staff and easy to deal with.
2nd time I've been in recently and served by a different man. Both times it was great. Nice laid back staff, easy to talk to, very helpful, a pleasure to interact with.
31 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Best shoe fitting experience I've had
After mistakenly ordering the wrong size online, I popped into the shop to double check I could exchange for another size in-store. Dan suggested trying out other sizes and shoes while I was there, and he was really attentive and was super helpful. I struggle to find shoes to fit my feet and shoe shopping is therefore a tedious, time-consuming, and generally negative experience for me. He was so helpful with shoe suggestions and advice, and making sure they'd have the size I wanted ready for exchange, it really made such a positive difference to the whole endeavour.
31 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Given away
The staff gave away my product to someone else so I went to the store and all i got was a refund !!!
19 de maio de 2026
Resposta da Millets - Worthing
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Pleasant and helpful staff
Pleasant and helpful staff, Don who served me was knowledgeable.
26 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Satisfied customers
Dan (assistant) was knowledgeable, helpful and very pleasant overall. Excellent customer service.
25 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Fantastic customer service
Need to return a pair of boots and Kayley helped me find another pair that was more suited. Kayleh was very kind, polite and did get customer service. Praise where praise is due.
21 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great service from Kay Ley and Dan
The service I received from Kay Ley assisted by Dan was excellent. She found the Cooler I required. She was helpful and gave me appropriate discounts for my purchase. Very good.
22 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Would like to recommend Shaun
Would like to recommend Shaun. Had excellent service from him today. He went out of his way to help us find what we wanted from the shop and helped us with our online order. Thank you Shaun
20 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
I was looking to purchase some summer…
I was looking to purchase some summer walking trainers and the staff made the whole experience easy and straightforward.
20 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Kay was very helpful
19 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amazing staff
Such great service from the lads in the shop! We come in a couple of times a year for the essentials and always leave happy.
They’re chatty and genuinely interested in what you’re doing or where you’re going.
Myself and partner were climbing Snowdon for the first time and they gave really helpful tips.
Will be back in a few weeks for some more bits for our summer camping trips.
4 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Fantastic everyone was very helpful as…
Fantastic everyone was very helpful as ever
2 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
I was in Millets with my dad looking…
I was in Millets with my dad looking for the supplies, equipment and kit that I needed in order to do my bronze Duke of Edinburgh. We had already had a look online to get a rough idea on what we were going to get especially at first aid kits. The one that we had initially found online we could not seem to find in store. Damon came over and asked whether we needed any help and continued to help us get the rest of the kit that I needed. He not only showed us what he’d recommend but also showed us the good quality stuff, cheaper stuff and of benefits of each item he showed us. Overall he was very good and had great customer service.
3 de maio de 2026
Opinião espontânea
Resposta da Millets - Worthing
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
The staff generally very friendly
The staff generally very friendly, except when they are more focussed on their own conversation. I find their clothing good value. I usually emerge having bought something.
29 de abril de 2026
Opinião espontânea
Resposta da Millets - Worthing
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Dan and Damon were very helpful
Dan and Damon were very helpful, giving additional advice and guidance. Great service.
26 de abril de 2026
Opinião espontânea
Resposta da Millets - Worthing
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I have always loved Millets,for most of…
I have always loved Millets,for most of my 69 years -traditional & yet also modern in producing top quality merchandise,with a venerated name that is synonymous with trusted,reliability and value! Thankyou!
-My first wellies,at the age of 5 were from Millets!
22 de abril de 2026
Resposta da Millets - Worthing
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Resposta da Millets - Worthing
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
I was served by Dan in millets worthing…
I was served by Dan in millets worthing today.
He was helpful, friendly and professional in his approach. He served me in a timely manner and found exactly what I was looking for and his customer service was great
Well done Dan and thank you 😊
20 de abril de 2026
Opinião espontânea
Resposta da Millets - Worthing
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Everything as expected
Everything as expected. Very happy with the items. And deliver on time
10 de abril de 2026
Resposta da Millets - Worthing
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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