Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks. Long story short... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great experience with Millie & Jones! Ordered a mid-sleeper for my son and Josie was so helpful from start to finish. She kept me updated with the delivery schedule and provided quick assistance w... Ver mais
A empresa respondeu
The bed is absolutely beautiful. Clearly high quality materials used. Would have given five stars if it wasn't for the absolutely horrendous instructions. Please start putting stickers or something on... Ver mais
A empresa respondeu
We absolutely love this bed and the whole experience has been perfect. I had a few questions before I purchased the bed, I used the WhatsApp contact method and received a reply immediately (even out o... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Millie & Jones
Escrito pela empresa
Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
Customer service you can rely on
Escrito pela empresa
- From our family to yours
- We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.
Free Delivery On All Orders
Flexible Delivery Options
We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✨
Informações de contacto
Hemel Hempstead, Reino Unido
- 020 8264 0042
- support@millieandjones.co.uk
- www.millieandjones.co.uk
Seasonal Sale Up To 50% OFF!
4,5
Excelente
256 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Harper Guest Bed
I bought a Harper Guest Bed in December and the quality is appalling. I don't usually write reviews and at the beginning I thought I would let it pass. But every time I see the horrible *** of a bed that they sent and that cost me £329, I feel robbed and angry. I did get in touch with Millie & Jones at the time, because I had ordered a trundle to go with the bed originally, but after seeing the quality of the main part I decided they could have back whatever I could return (their policy states that once you have started putting together the parts of the bed, you can't return it anymore, so I didn't attempt to return the main bed). I must say the customer service responded promptly and were somewhat helpful in returning the trundle, which was within my rights (however, they said my comments on the quality were opinions and I had to correct that they were observations). I have since shown the bed to visitors and family to check what other people see and they all agree it is not a bed suitable for a child (the chipboard is very low quality, with very sharp edges that could cut your fingers when you run them along). Also, the pictures of the website of the bed in question showed a different colour scheme to what I received. When I mentioned this in my email they didn't acknowledge it (didn't mention it at all in their reply), but they made changes to their website instantly, so I suppose the "feedback" was welcome. So there you go, if you are wondering. Do not buy from them. I don't like to go into return wars so I didn't go into one and I will try to make use of the bed, but I would have appreciated seeing a review like this one. I believe Ikea, John Lewis, Argos have better quality control.
Oh, I forgot to add that I scheduled the delivery for somewhere in the middle of December but the bed arrived 2 days after I ordered it, which was 1 week earlier than I intended to have it. Not the end of the world in my case, as I was home at the time, but it could have complicated things if I hadn't been around.
8 de dezembro de 2025
Opinião espontânea
Resposta da Millie & Jones
Hi,
Thank you for taking the time to leave your feedback. We’re truly sorry to hear that you’re still unhappy with your purchase, and we do understand how disappointing it can feel when a product doesn’t meet your personal expectations.
As you mentioned, we were in regular contact at the time of delivery and were very happy to arrange the return of the unused trundle. This was collected promptly and fully refunded, and we’re glad we were able to resolve that part of the order smoothly.
Regarding the main bed frame, once an item has been fully assembled and the original packaging is no longer available, we’re unfortunately unable to arrange a return or refund. This is in line with our published returns policy and the supplier’s terms, which we explained during our earlier correspondence.
For clarity for other customers reading this review, the Harper Guest Bed is sold and categorised as a guest bed rather than a children’s bed, and it does not sit within our children’s bed ranges.
We do appreciate that quality can be subjective. This model has been supplied to many customers and has received positive feedback overall, including being displayed in our own workspace, but we understand it wasn’t the right fit for you.
In terms of delivery, the order was delivered on the date selected at checkout. Where available, we allow customers to choose their preferred delivery date, and in this instance the delivery took place as scheduled.
We’re genuinely sorry that this purchase wasn’t the right one for you. We do hope it’s clear that we acted promptly, fairly, and in line with our policies throughout, and we appreciate you taking the time to share your experience.
Kind regards,
Millie & Jones
Resposta da Millie & Jones
Thank you for the lovely review David!
If you ever need us for anything, please don't hesitate to reach out.
Kind regards,
Millie & Jones
Fantastic Experience from Start to Finish!
The bed is good quality and well packaged. The team are helpful and get back to you regarding queries very quickly. They deliver to time scales. Fantastic experience. Would definitely recommend.
28 de dezembro de 2025
Resposta da Millie & Jones
Thank you for such a wonderful review Katie!
We are over the moon to hear that you thought the bed is good quality and our customer service team were helpful with your queries.
Thanks for the recommendation too!
Happy New Year,
Millie & Jones
A very happy customer
Very pleased with the quality and delivery of the bed.
Highly recomend Millie&Jones, i would ordered again and again.
Thank you so much from a very happy customer.
28 de dezembro de 2025
Resposta da Millie & Jones
Thank you so much for your lovely review, Maria! We’re delighted to hear how pleased you are with the quality of the bed and the delivery.
It really means a lot to us that you’d recommend Millie & Jones and choose to order with us again. We’re so grateful for your support!
If you ever need anything, please don't hesitate to reach out.
Millie & Jones
Super quality mattress
Super quality mattress. Shame about it taking a few weeks for delivery.
22 de dezembro de 2025
Resposta da Millie & Jones
Thank you for your feedback Santi, we’re really pleased to hear you’re happy with the quality of the mattress.
The mattress you selected is made to order, which is why the lead time is a little longer than some of our other ranges. Many of our mattresses are available with much faster delivery, including next-day options, but we always aim to be as clear as possible about lead times at the point of purchase.
We really appreciate your patience and your custom.
Kind regards,
Millie & Jones
Fantastic company
Fantastic company. Great product and brilliant customer service. Very easy and polite to deal with. Everything on time and well organised. Highly recommend.
22 de dezembro de 2025
Resposta da Millie & Jones
Hi Deb,
Thank you so much for your lovely review. We’re delighted to hear you were happy with the product and found our service easy, polite, and well organised.
It really means a lot to our family-run team to receive feedback like this. Thank you for choosing Millie & Jones
Good communication
Good communication, prompt delivery. Lovely items. Instructions said it could be assembled in 1 hour with 2 adults, this was not the case. A bolt was missing and a new one sent out quickly, Josie was extremely helpful.
11 de dezembro de 2025
Resposta da Millie & Jones
Hi Sam,
Thank you so much for your kind feedback. We’re really pleased to hear you were happy with the communication, delivery, and the items themselves.
We’re sorry the assembly took longer than expected and for the missing bolt, but we’re glad Josie was able to get this sorted quickly for you. Your feedback on the assembly time is really appreciated and has been passed on to help us set clearer expectations going forward.
Thank you again for choosing Millie & Jones!
Be very careful not a great experience
Delivery service was not great and delivered on the day but at 9 PM
Assembly was really difficult with poor instructions it took literally hours and my husband does a lot of DIY
Would be very careful what we ordered if we ever ordered again from this company
22 de dezembro de 2025
Resposta da Millie & Jones
Hi Anne,
Thank you for taking the time to share your feedback, we’re really sorry to hear that parts of your experience fell short.
In terms of delivery, we do always provide delivery windows in advance, and our courier partners send a call or text notification when they’re nearby. That said, we completely understand how frustrating a late-evening delivery can be, and we’re sorry this wasn’t more convenient for you.
We’re also sorry to hear that you found the assembly challenging. While many customers do find the instructions straightforward, we appreciate that everyone’s experience can be different, and we’re always feeding this kind of feedback back to our suppliers to help improve things going forward.
We’re grateful you chose Millie & Jones and appreciate you raising these points. If there’s ever anything we can help with directly, our customer care team is always here to support you.
Kind regards
Millie & Jones
Great bed my son loves it
Great bed my son loves it. And company were really helpful and accommodating with delivery as my house move was delayed. Definitely would recommend
15 de dezembro de 2025
Resposta da Millie & Jones
Hi Joanna,
Thank you so much for your lovely review, we’re really pleased to hear your son loves his bed 😊
We’re also glad our team could help accommodate the delivery around your house move. It’s great to know that made things a little less stressful during what’s always a busy time.
We’d be delighted to help you again in the future.
Warm regards,
The Millie & Jones Team
Resposta da Millie & Jones
Thanks so much for the amazing feedback Susan!
Very happy with my purchase and great customer service
Bought mid-sleeper bed for my son and paid for it to be delivered and assembled in the bedroom. There was a bit of wait for the bed but there was great communication from Millie & Jones regarding the delivery. The guys who assembled the bed arrived promptly and did a great job. I would definitely buy from Millie & Jones again just for their lovely customer service
28 de novembro de 2025
Resposta da Millie & Jones
Hi there,
Thank you so much for your lovely review, we’re really pleased to hear your son is enjoying his mid-sleeper bed 😊
We’re glad the communication around delivery kept you reassured and that the assembly team arrived on time and did a great job. It’s especially nice to hear your kind words about our customer service, that really means a lot to us as a family-run business.
Thank you again for choosing Millie & Jones, and of course thanks for planting five trees with your order 🌳
Kind regards,
Millie & Jones
Good bed
Bed is very good quality, although the pillows in the seated area could do with a bit more sturdy stuffing inside as they’ve gone a bit flat now. Over all very happy with the purchase and having the installation option was helpful too.
26 de novembro de 2025
Resposta da Millie & Jones
Hi Rachel,
Thank you so much for taking the time to leave a review, we’re really pleased to hear you’re happy with the bed overall and that you found the installation option helpful.
We appreciate your feedback on the seating cushions too. That’s really useful insight, and we’ll be sure to pass it on to the manufacturer as we’re always looking for ways to improve the finer details of our products.
Thanks again for choosing Millie & Jones!
Lovely product, terrible customer service
The bed is very good and the assembly people were excellent. The customer service however, is terrible. The company advised me to buy European single mattresses and when they arrived they did not fit - I had bought them from another supplier as Millie and Jones didn’t have much choice in this size. They then washed their hands of the situation leaving me with a huge issue returning the mattresses at considerable expense. Their solution was to offer me a discount on their range at the correct size but after this experience I wouldn’t buy from them again.
28 de novembro de 2025
Resposta da Millie & Jones
Hi there,
Thank you for your feedback, we’re really happy to hear that you love the bed and that our assembly team delivered an excellent service.
We are genuinely sorry for the frustration you experienced with the mattresses. When mattresses are purchased elsewhere, we unfortunately don’t have any control over the order or returns process. That does limit what we’re able to put right, which we completely understand can be disappointing.
Once you informed us of the issue you were facing, our customer care team did offer you a significant discount on the correct mattresses to try and support you, we’re sorry that the situation still fell short of your expectations.
We do provide mattresses in the correct size and the mattress compatibility is clearly listed on each product page to help prevent this happening for future customers.
We’re delighted the bed itself has been a great success, and we truly appreciate you choosing Millie & Jones. If there’s anything further we can help with, our team is always here and happy to assist.
We hope your family enjoys the bed for many years to come.
Great quality bed
5 de dezembro de 2025
Resposta da Millie & Jones
Thank you Jen, if you ever need us you know where to find us!
All the best,
Millie & Jones
Very personal attention.
Very personal attention.
After purchasing I immediately spread the word to friends about the exceptional customer service. Very pleasant lady who helped me endlessly!
5 de dezembro de 2025
Resposta da Millie & Jones
Hi Clare,
Thank you so much for your kind words, this really made our day! We’re delighted to hear you had such a positive experience, and we truly appreciate you recommending us to your friends.
I’ll be sure to pass your lovely feedback on to the team, especially to the lady who helped you, she’ll be thrilled to hear it!
Thanks again for choosing Millie & Jones and thanks for planting five trees 🌿
Florence Guest Bed and Trundle
Great service and such a lovely bed and trundle. Very comfortable and our granddaughter loves it. Exactly what we were looking for.
21 de novembro de 2025
Resposta da Millie & Jones
Thank you for the lovely review Maria!
Great truckle bed, dodgy packaging
The bed itself was exactly what we ordered and was delivered on a day convenient to us, which was great.
However, the way in which the underbed drawers were packed meant that the runner mechanisms were squashed and bent, and therefore no longer working. We decided that it would be simpler to buy new runners ourselves, rather than complain, repackage the bed and return it, only to find the same problem with the replacement.
5 de novembro de 2025
Resposta da Millie & Jones
Hi Leonie,
Thank you so much for your review, we’re really pleased to hear the bed arrived exactly as ordered and on a delivery day that suited you.
I’m so sorry to hear about the runners on the underbed drawers. That’s definitely not the experience we want for our customers.
If you had reached out and sent us a quick photo of the issue, we would have dispatched replacement runners free of charge on a next-day service. It’s a very rare occurrence, but on the occasions something does go wrong, we don’t mess around, we sort problems fast and with no hassle for our customers.
If there’s anything else you need at all, please don’t hesitate to get in touch, we’re always here to help. And thank you again for choosing Millie & Jones… and thanks for planting five trees with your order! 🌱
Warm regards,
The Millie & Jones Team
Lovely bed
Lovely bed, pretty sturdy. Comfortable futon mattress. It was very well received 😊
28 de novembro de 2025
Resposta da Millie & Jones
Hi Lisa,
Thank you so much for the lovely review and thanks for ordering through us!
Kind regards,
Millie & Jones
Good efficient service but!
Good efficient service, but the table was a huge disappointment for the price. You cannot put a single thing on it without it scratching the table. Within days the table looked awful.
Very expensive for the quality!
11 de novembro de 2025
Resposta da Millie & Jones
Hi there,
Thank you for taking the time to share your feedback, we really appreciate it, and we’re glad to hear you were happy with the service you received.
We’re genuinely sorry that the table didn’t meet expectations. We had been trialling a small number of children’s tables and chairs from a new supplier, but after reviewing customer feedback, we’ve now removed them from our website. Our main focus has always been on children’s beds and guest beds, where we pride ourselves on delivering the highest level of quality.
Thank you again for helping us improve. If there’s ever anything we can assist with in the future, we’d love the chance to do so.
Kindest regards,
Millie & Jones
5 stars!
Bed is great! Daughter loves it but it’s also great quality. Customer service was excellent. We paid for the build and worth every penny.
26 de novembro de 2025
Resposta da Millie & Jones
Thank you Stephanie!
Glad to hear your daughter loves the bed and that our customer service was excellent.
Please don't hesitate to reach out in future if you ever need us.
Kind regards,
Millie & Jones
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.