Millie & Jones Opiniões 

Resposta da Millie & Jones

2/03/2026

Hi Sam,

Thanks for the lovely review, it means the world to our small family business.

Thanks so much!

Millie & Jones

Resposta da Millie & Jones

2/03/2026

Hi there,

Thank you so much for your lovely feedback.

We're so glad the updates kept you in the loop and that the delivery drivers were efficient and pleasant – it's always great to hear they brought a bit of positivity to the day.

Kind regards,

Millie & Jones.

P.S Thanks for planting a tree with your order!

Resposta da Millie & Jones

2/03/2026

Hi there,

Thanks so much for the great review, we really appreciate you taking the time! 😊

We're chuffed to hear the bed's spot on and that the assembly team were brilliant and speedy. Glad the communication felt nice and accommodating too, that's what we aim for.

Oh, and thanks for planting a tree with your order, it means a lot!

Enjoy the new bed!

Millie & Jones

Resposta da Millie & Jones

2/03/2026

Thank you Amy!

We are thrilled to hear that your daughter loves her new bed and that our delivery and assembly service was a hit.

If you ever need us in the future, please don't hesitate to reach out.

Kindest regards,

Millie & Jones

Resposta da Millie & Jones

2/03/2026

Thank you so much for your lovely review :)

If you ever need us in the future, please do not hesitate to reach out.

Millie & Jones Family Team

Resposta da Millie & Jones

16/02/2026

Hi Peter,

Thank you for taking the time to leave such a detailed and balanced review, we genuinely appreciate the thought you’ve put into it.

We’re really pleased to hear that communication and delivery went smoothly, and that you found the fixings and hardware reassuringly good quality. It’s also great to know your son loves his new bed, that’s always the most important part 🤍

We completely understand your comments around the build process. Some of our storage beds do require opening multiple cartons as components are packaged to protect larger panels in transit, but we appreciate that a clearer box order would make things easier. That’s useful feedback and something we can pass back to the manufacturer.

On ventilation and off-gassing: engineered wood products can sometimes have a noticeable smell when first unboxed, particularly in the first few days. This should dissipate quickly with good airflow and ventilation.

We appreciate that value matters. As a small family-run business, we prioritise quality control, compliant products, and hands-on aftercare support, something that’s often missing when buying from larger, discount-led retailers. Our aim is always to provide not just the product, but proper service before and after delivery.

Thank you again for your honesty, and thank you for planting one tree with your order 🌱 It truly does mean a lot to us.

If there’s anything at all we can help with, we’re just a message away.

Warm regards,
Millie & Jones

Resposta da Millie & Jones

16/02/2026

Hi Jane,

Thank you so much for your lovely review! We’re absolutely delighted to hear your daughter is thrilled with her new bed, that’s exactly what we love to hear 😊

It’s great to know the communication and delivery went smoothly, and that the assembly service made everything nice and easy for you too. That’s exactly how it should be.

We really appreciate you choosing us and thank you for planting one tree with your order. It means a lot to us as a small family-run business.

Warm wishes,
The Millie & Jones Team 🌿

Resposta da Millie & Jones

16/02/2026

Hi Leanne,

Thank you for your feedback and I’m really pleased to hear you’re happy with the quality of the bed itself 😊

We’re sorry to hear about the missing pieces and the delay with the mattress. We have actually been trying to get through to you, but it looks like our emails may not be reaching you for some reason.

One of our family team will give you a call today so we can make sure everything is sorted properly and quickly for you.

Thanks again for bringing this to our attention, we’ll get this resolved.

Kind regards,
Millie & Jones Support Team

Resposta da Millie & Jones

16/02/2026

Hi James,

Thank you so much for your fantastic review! 😊

We’re so pleased we could get everything delivered and built in time for your son’s birthday, that makes it extra special. It’s great to hear the team looked after you properly and left everything clean and hassle-free.

We’ll definitely pass your kind words on to the installers, they’ll love hearing that! And we’re really glad you felt the assembly service was worth the little bit extra.

Thanks as well for supporting our small family-run business and for helping us plant one tree with your order 🌳

Kind regards,
Millie & Jones

Resposta da Millie & Jones

16/02/2026

Hi Mark,

Thank you so much for your lovely review 😊

We’re absolutely delighted to hear your daughter loves her new bunk bed, that’s always the best feedback we can get! It’s great to know you were happy with the quality and that the assembly service was quick and professional too.

We really appreciate you mentioning the customer service as well, as a small family-run business, that personal support means everything to us. And thank you for helping us plant one tree with your order 🌳

Enjoy the new bed!

Kind regards,
Millie & Jones

Resposta da Millie & Jones

8/02/2026

Hi Kerry,

Thank you so much for your lovely review, we really appreciate you taking the time to share your experience.

I’m so pleased our team could help make the changes to your order smoothly and still keep your original delivery and assembly slot. We know how important timings are, so it’s great to hear everything arrived exactly when promised and that the assembly team got everything set up efficiently for you.

As a small family-run business, feedback like this genuinely means a lot to us and thank you for planting a tree with your order too 🌱

If we can ever help again, we’re always just a message away.

Warm regards,
Millie & Jones Team

Resposta da Millie & Jones

8/02/2026

Hi Ayr,

Thank you for taking the time to leave a review. We really appreciate your patience during what sounded like a tricky delivery, sometimes things don’t go quite to plan with courier companies, but we always believe in staying in touch and keeping customers fully updated every step of the way.

I’m so glad our team’s communication helped make a difficult situation a bit easier. Thanks again for supporting our small family-run business and for helping us plant one tree with your order 🌿

Warm regards,
Millie & Jones

Resposta da Millie & Jones

8/02/2026

Hi Audrey,

Thank you so much for your lovely review, we’re absolutely delighted to hear how happy you are with your new bunk bed! It’s great to know the quality has lived up to expectations and that the assembly team got everything set up quickly and smoothly for you.

I’ll be sure to pass your kind words on to Josie as well - she’ll really appreciate it. We always want aftercare to be just as helpful as the initial purchase, so I’m glad we could get the replacement slat sorted quickly and keep you updated along the way.

Warm regards,
Millie & Jones

Resposta da Millie & Jones

8/02/2026

Hi Becka,

Thank you for taking the time to share your feedback. We’re so pleased to hear your daughter loves the bed and that it looks beautiful in her room, that’s always the most important thing 😊

I’m sorry to hear the assembly took longer than expected and that the instructions weren’t as clear as they should have been, especially with a page missing. That’s definitely not ideal. If you ever need a digital copy or any help with fittings or checks to make sure everything feels as sturdy as it should, our team is always happy to help.

Thanks again for choosing our small family-run business :)

Warm regards,
Millie & Jones

Resposta da Millie & Jones

8/02/2026

Hi Billy,

Thank you so much for your kind words, this one really made us smile 😊

We’re absolutely delighted to hear your little man loves his new bed and is excited to go to sleep in it - that’s the best compliment we could ask for! Knowing it’s been a worthwhile purchase for both him and you means a lot to us.

Kindest regards,

Millie & Jones

Resposta da Millie & Jones

29/01/2026

Hi Janka, thank you for your review. We're sorry to hear you’ve been unhappy - We’d like to clarify the timeline for transparency.

When you first contacted us, the issue reported was a small cosmetic mark on the top safety rail. As confirmed by email, we arranged for a replacement rail to be sent immediately, which is the standard and quickest remedy for minor cosmetic faults. The replacement was dispatched promptly and delivered within a few days so the bed could be made completely fault-free without requiring a full replacement.

Once the replacement rail had been delivered, a new concern was raised regarding the sofa bed mattress. Our team confirmed that the mattress supplied should be correct for this model and explained that, to investigate this properly, we would need basic measurements to rule out a sizing or manufacturing issue and determine the appropriate next step.

At this stage, we received requests for a price reduction, however we explained that under consumer regulations, where an issue can be repaired or replaced, this is the first remedy available. We also explained that without the requested measurements, we’re unable to verify a fault or authorise any further resolution for the mattress.

Throughout the process, we acted promptly and in line with consumer law, first by arranging a replacement part immediately, and then by requesting the information required to investigate the second concern properly. We remain happy to help resolve this fully as soon as the requested details are provided.

Kind regards,
Millie & Jones Support Team

Resposta da Millie & Jones

Actualizada a 25/01/2026

Hi Shima,

Thank you for taking the time to share your feedback, I’m really sorry to hear how disappointed you feel.

We’ve actually sold hundreds of units of this bed, and this is the very first time we’ve received a quality complaint like this, so we want to take it seriously and understand exactly what’s gone wrong in your case.

We’ll give you a ring on Monday to talk it through properly and find out what seems to be the issue. If anything isn’t right, we’ll of course do our best to put it right as quickly as possible.

Thanks again for raising it with us, we’ll be in touch Monday.

Kind regards,
Millie & Jones Support Team

Resposta da Millie & Jones

20/01/2026

Hi Francis,

Thanks so much for taking the time to leave this review, we really appreciate it. 😊

You’re absolutely right, some of our larger bunk beds can be a bit more involved than a typical flat-pack build, so we’re glad you got there in the end!

We’re also really sorry the door arrived with a dent, but we’re so pleased we could get a replacement out to you quickly and make things right.

Best wishes,

M&J

Resposta da Millie & Jones

20/01/2026

Thanks so much for the lovely review Daniel!

If you ever need anything in future, please don't hesitate to reach out.

All the best,

M&J

Resposta da Millie & Jones

20/01/2026

Hi Sophie,

Love to hear this, thank you so much for your review! 😊

Thanks again for choosing Millie & Jone