Millionroutes Opiniões 

12
•
TrustScore: 4 em 5

4,0

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Informações sobre a empresa

  1. Traslado do aeroporto

Escrito pela empresa

Million Routes te ofrece traslados seguros y de calidad a precios económicos desde los principales aeropuertos del mundo. Million Routes offers you safe and quality transfers at affordable prices from all major airports worldwide.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

12 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(12)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

HIGHLY recommend, very reliable taxi service in Gran Canaria

I was nervous booking with Million Routes as I had not heard of them before. However, due to other positive reviews, I went with them and was INCREDIBLY happy with the experience!

I would very happily recommend to others.

Pros:
+ Very easy to book with them, immediate confirmation
+ Clear instructions about what to expect
+ No hidden costs
+ Provided the best rate on the market as I could find
+ The driver was prompt, on time, right there when we had landed
+ He was friendly, helpful with the bags, and drove very safely
+ It was overall a very easy experience
+ Mid-trip, we changed our dates and I needed to cancel my return - the customer service was absolutely incredible with this, they had such fast responses and I was refunded quickly without any questioning or headache
+ That experience made me so appreciative of their service which was already great, I will definitely be using again

Thank you so much for running such a wonderful company with excellent customer service. I wish you all the success!

25 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Overall very happy

Although the vehicles were rough/poor shape, the drivers - their professionalism and helpfulness - made up for it. And for the price it is very much worth it.

25 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I WAS BOOKED WITH FULL payment transfer…

I WAS BOOKED WITH FULL payment transfer from Madeira airport. It was done 3 month before. After payment completed I contacted with agent if they can confirm reservation. They replied that everything is fine. It was night in the airport, and once I called local driver they replied that no reservation on my name and no reservation number registered in their system. So I took local taxi 2x price after 1 hour spent for clarify what's wrong with kid at night. Next day they just said sorry there was some mistake in our system and we can cancel you reservation. So nobody competing me stress situation and local taxi driver cost. Please do not use this company

12 de agosto de 2026
Opinião espontânea
logótipo da Millionroutes

Resposta da Millionroutes

Hello Sandor,

First of all, we sincerely apologise for what happened and for the inconvenience caused, especially arriving at night while travelling with your child.

After reviewing your case, we identified two separate issues. The first was a technical problem involving Redsys, our payment provider. Your payment was successfully completed, but for some reason the confirmation was not correctly communicated to our booking system, meaning the reservation was not released to the driver. This is the first issue of this kind we have experienced with Redsys, and we are escalating the case with them to understand exactly what happened and prevent it from happening again.

There was also a human error on our side. When you contacted our team before travelling to check that everything was correct, you were told that it was. This should have been properly verified, and we fully acknowledge our responsibility for that mistake.

As soon as you informed us of what had happened, we proceeded with the full refund of the transfer you had booked with us.

We understand that you subsequently had to arrange alternative transportation. However, we cannot reimburse the cost of a service independently contracted with another company. What we can do, and would genuinely like to offer you as compensation for the inconvenience caused, is provide your return transfer completely free of charge.

We take situations like this very seriously. We are sorry that on this occasion both a technical issue and a human error combined to create such a frustrating experience, and we sincerely apologise to you and your family.

Kind regards,
The Million Routes Team

Classificada 5 em 5 estrelas

The taxi service

The taxi service was excellent arrived on time to pick us up and got us to the airport in good time also the price was very reasonable the driver was very good and helpful would recommend

4 de junho de 2026
Opinião espontânea
logótipo da Millionroutes

Resposta da Millionroutes

Hi Mark,

Thanks a lot for taking the time to leave us a review and for your recommendation.

We’re really pleased that you had a smooth journey to the airport and enjoyed the service from our driver.

We hope to have you travelling with us again very soon!

Kind regards,
The Million Routes Team

Classificada 5 em 5 estrelas

Very good service

Very good service. And good driver. Very fine car that Pick us up at the planned time.

5 de fevereiro de 2026
Opinião espontânea
logótipo da Millionroutes

Resposta da Millionroutes

Hello Jan,

Thank you for sharing your experience with us!

We’re happy to know that you enjoyed the journey and that everything was ready right on schedule.

We hope to have the pleasure of driving you again on a future trip.

Kind regards,
The Million Routes Team

Classificada 5 em 5 estrelas

Driwer on time both ways

Driwer on time both ways. White shirt looks good. Frendley.
Fly-time easy to change.
I come back

7 de fevereiro de 2026
Opinião espontânea
logótipo da Millionroutes

Resposta da Millionroutes

Hi Allan,

Thank you for your feedback! We’re glad you had a good experience with us on both journeys and that changing your flight details was easy.

It’s also great to hear you appreciated the professionalism and friendliness of our drivers.

We’ll be very happy to welcome you back!

Kind regards,
The Million Routes Team

Classificada 5 em 5 estrelas

Used the transfer for the second time.

Used the transfer for the second time.
Perfectly organized.
Transportation perfectly on time.

20 de dezembro de 2025
Opinião espontânea
logótipo da Millionroutes

Resposta da Millionroutes

Hello Kathleen,

It’s wonderful to have you travelling with us for a second time. Thank you for choosing Million Routes again!

We’re very happy that everything was well organised and ran exactly on schedule.

Hopefully this is just the second of many more journeys together!

Kind regards,
The Million Routes Team

Classificada 2 em 5 estrelas

Not as expected

We booked transport from the airport to our hotel with Million Routes and paid 134 euros for a large transporter for 5 travelers.
When we arrived, there was no one at the designated stand. Other drivers from the same industry ended up helping us get in touch with Million Routes. One person from the company did show up, but couldn’t do anything to help.

When we called the “emergency number,” we were told that the driver had supposedly waited for 1.5 hours, tried calling us, and then left. This is simply not true — we landed on time, picked up our luggage without delay, and went straight to the meeting point. We received no calls, and the driver could not possibly have waited that long.

On our second call, we were told that no drivers were available and that we would have to find our own solution. We therefore paid an additional 60 euros to get to our hotel.

Return trip:
The driver arrived late and showed up in a regular taxi, so we might as well have taken a taxi both ways and actually saved money.

We contacted customer service and asked for a refund for the missed transfer. They refunded 25 euros — and that was it.

Conclusion:
2 stars, because we did at least get picked up on the return trip. But this is not a company I will ever use again or recommend to others.

2 de novembro de 2025
Opinião espontânea
logótipo da Millionroutes

Resposta da Millionroutes

Hello Søren,

Thank you for taking the time to share your feedback and for allowing us to clarify what happened. We’re sorry that this situation caused frustration at the start of your trip.

Regarding the arrival transfer, the booking indicated an arrival time of 08:30, which corresponds to the departure time of your flight from your origin airport. However, the flight actually landed at 11:55. Based on the information provided in the reservation, the driver was at the meeting point and waited according to our standard waiting times. After more than one hour, several call attempts were made to the phone number on the booking, but we were unable to reach you, and the driver was therefore released.

Although the service was managed according to the details entered in the booking and our waiting policy, we still issued a partial refund as a gesture of goodwill, as we understand the inconvenience this caused upon arrival.

Regarding the return transfer, a minivan service was booked. Please note that part of our fleet consists of licensed minivan taxis with capacity for up to 9 passengers, which fully meet the booked vehicle category.

We regret that this experience did not meet your expectations. Your feedback has been reviewed internally, as it helps us improve communication and prevent similar situations in the future.

Kind regards,
The Million Routes Team

Classificada 5 em 5 estrelas

Great service.very reasonable prices

9 de julho de 2025
Opinião espontânea
logótipo da Millionroutes

Resposta da Millionroutes

Hi Michael,
Thank you so much for your kind words! We're glad to hear you enjoyed our service and found the prices reasonable. We hope see you soon!

The Million Routes Team

Classificada 5 em 5 estrelas

Incredible service

The website was so easy to use, our first driver greeted us at the airport and was very friendly, great with the kids and even gave us a mini guided tour & information about the island and surrounding Canary Islands as he drove us to the hotel. Both taxis were immaculately clean and air conditioned; and the children’s car seats were both safe and again spotlessly clean. Our pickup to take us back to the airport again was there on time (if not early which was weldomed) and again we were greeted with a friendly driver, with another immaculate and air conditioned taxi, which again had safe car seats for the kids. You do pay a little more than what you would off the taxi rank, but honestly the extra money was 100% worth it. Would absolutely reccomend them to anyone, especially anyone travelling with small children.

14 de maio de 2025
Opinião espontânea
logótipo da Millionroutes

Resposta da Millionroutes

Hi Alan,

Thanks so much for your kind words! We appreciate you recommending us and hope to see you again soon.

Kind regards,
Million Routes Team

Classificada 5 em 5 estrelas

Te resuelven cualquier duda al instante

Te resuelven cualquier duda al instante
Te permiten llevar objetos que otros no te dejan como tablas de surf
Y siempre puntuales y pendientes

31 de julho de 2024
Opinião espontânea
logótipo da Millionroutes

Resposta da Millionroutes

Hola Javier,

Gracias por confiar en nosotros. Trabajamos para que cada viaje sea cómodo y sin preocupaciones. ¡Esperamos verte pronto nuevamente!

Saludos,
Equipo Million Routes

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