The sim arrived super fast, instructions were clear (although I haven't left my country yet so I hope it will work fine in Japan). I thought it was more straight forward and was surprised I had to ent... Ver mais
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Leia as opiniões dos outros
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
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Product was difficult to install, support took hours and days to help. Once the 10 GB data was used the slow data would not even enable me to navigate with Google Maps. Uninstalling the eSIM cau... Ver mais
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contacto
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Bom
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
difficult to set up new password
difficult to set up new password. This trustpilot comes up
4 de setembro de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your 5-star review — we truly appreciate your support!
We’re sorry to hear you found it difficult to set up a new password, whether on our Mobal website or on Trustpilot. If you were referring to our website and you’re still having trouble, please don’t hesitate to reach out to our support team — we’ll be happy to help get it sorted quickly.
Thank you!
Mobal
Extremely frustrating experience
Extremely frustrating experience– I should have read the product page more carefully but according to the main box on the product page, my device is esim compatible. If I had dug further into some obscured drop down menus, I would have seen that I also needed my phone to be unlocked. Again, my fault, but it seems reasonable that I could get a refund since I didn't use the esim and noticed the mistake and reached out immediately. They let me know promptly that they don't offer refunds in this situation which feels like a pretty scummy way to make $26.
3 de setembro de 2025
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to share your experience with us. We are truly sorry for the confusion and frustration this situation has caused you.
We completely understand how it could feel misleading if, after reading the “Is my device eSIM-compatible?” section, you believed your phone would work with our service. As you correctly pointed out, that section does not explicitly mention that the device must be fully unlocked. While this requirement is mentioned later on the product purchase page, we recognize that it could easily be missed if you relied only on the compatibility section.
We have shared your valuable feedback with our team, and we will be updating our website to make this requirement clearer and more consistent across all sections. Our goal is to ensure that no future customer encounters the same misunderstanding.
Our agent has replied to your email regarding this matter, so please check our response.
We truly appreciate your valuable feedback!
The eSim had excellent network coverage in Japan
The eSim had excellent network coverage during my entire trip to Japan (Tokyo, Hakone, Kamakura, Nara, Kyoto, Osaka, Hiroshima).
If you have initial problems with the network, it is best to enter the settings manually.
7 de agosto de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your kind review—we’re delighted to hear that our eSIM supported you well throughout your trip to Japan. It’s great to know you enjoyed reliable coverage across so many destinations.
We also appreciate your helpful tip about adjusting settings manually, as it can make a difference for some users when first connecting.
We’re glad to have been part of your journey and hope to serve you again on your next adventure!
It's a scam!
Tourists, be careful, this service is a scam! They promise the world but the Internet is absolutely slow, close to zero-speed downloads. Their only benefit towards their competitors is the fact they provide foreigners a number, but you should definitely ignore this and go for a more suitable provider.
I signed up for Voice + Data SIM Card and followed all their setting steps. They say it's a 4G service but you receive something more like a GPRS/Edge.
It's a scam and the Governnment should do something about this!
15 de agosto de 2025
Opinião espontânea
Resposta da Mobal
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’ve looked into your account and can confirm that the slow speeds you’re experiencing are due to the high-speed data allowance on your plan being fully used. Once this allowance is exceeded, speeds are reduced to approximately 200Kbps, which can affect performance.
This is a standard feature of the plan you selected, and we aim to make this clear during the purchase process. That said, we understand how disappointing this must feel, especially while travelling, and we’re sorry that the service hasn’t met your expectations.
Your data allowance will reset on the 1st of the month, but if you’d prefer not to wait, you can upgrade to a plan with more high-speed data at help.mobal.com/support/changes/updown
We’re committed to providing transparent service and support, and we’d be happy to discuss your options further. An agent has replied to your email regarding this matter, so if you would like to continue the conversation, please reply to that message.
I bought a SIM card along with a number…
I bought a SIM card along with a number on March 2025 , two months before arriving in Japan . Yes the customer service may be responsive but the rest sucks . The service , coverage and the pricing is absolutely horrible. I bought an eSIM as I wanted to have access to my US number . Somehow the coverage and the communication wasn’t clear on how to have both on . So at times I had to turn off my US eSIM to get Mobil lousy coverage. Texts weren’t going through and I am talking about locally . I then realized the price I was charged which is very high didn’t cover calls or texts . I left Japan a month ago and de activated the phone a month before leaving, and I am being charged still . Basically I had the phone for two months and I have paid for this damn service since March . Basically 5 months. Never used the phone as I was so frustrated and gave up. I would never ever use Mobal again . It’s not the best choice . I supplì have just used my US number which would have been much cheaper .
18 de junho de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your feedback, and we’re very sorry to hear about the difficulties you experienced with your Mobal eSIM.
After reviewing your account, we can see that your eSIM was purchased in March and activated in May for two months of use. Regarding calls and texts, we’d like to clarify that incoming calls and texts are free, but outgoing calls and texts are chargeable—as stated on our product page. We sincerely apologize if this was not as clear as it should have been.
Additionally, as outlined in our Terms & Conditions, there can sometimes be delays in receiving call and text records from the network provider, which is why some charges may appear later than expected.
We appreciate you taking the time to share your experience.
The company did what it said it would…
The company did what it said it would at the price that it said. No nasty surprises. It delivered the wifi box quickly and setup was easy. I always felt in control. Clean, simple, easy - no hard sell - it just works. It gave me notice by email of the deadline to change or cancel my contract (the 20th of the month). Recommended, and I will use it again.
15 de agosto de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for the 5-star review! We’re really happy to hear everything went smoothly and that you felt comfortable and in control throughout the process. Your recommendation means a lot to us, and we’ll be glad to help you again anytime.
Great Company who supports charities
Ordered a sim card for calls and data for Japan. Item was delivered promptly along with good instructions, my phone was all set to go as soon as I landed in Osaka. Which was lucky as needed it to contact the driver on arrival. Excellent communications, easy to use, and love the fact that Mobal give back to communities/charities etc. They aren't just in it for themselves which was one of the reasons I opted for mobal. Having now used them I am definitely using them for my next trip to Japan. Such excellent service/support/product was great never any issues with coverage and as a bonus they help people - what's not to love ❤️🙏🏻❤️
16 de outubro de 2024
Opinião espontânea
Resposta da Mobal
Thank you so much for your wonderful review! We’re thrilled to hear everything went smoothly from the moment you landed in Osaka, and that our service helped make your arrival stress-free. It’s also heartwarming to know you value our charity work—that’s something we’re truly passionate about. We can’t wait to welcome you back for your next trip to Japan!
Mobal is Sugoi (amazing)
Mobal is Sugoi (amazing)
I've been a customer for almost two years now and i've never had a single issue using this company for my phone and data. Mobal is a great company.Their prices are very low and their service is amazing. I have a true japanese phone number which makes life much easier when trying to get an apartment or other things for long term stays in japan. Without them life would be a lot more stressful, even when I become a full Japanese citizen. I will most likely continue using their services because I see no reason to switch since it works so well.
31 de agosto de 2024
Opinião espontânea
Resposta da Mobal
Thank you for sharing your kind words and for being with us for so long! We’re so happy to hear that our service has helped make life in Japan a little easier for you. It means a lot to know you trust us to keep you connected, and we’re excited to be part of your journey for many more years to come.
Esperienza positiva
Ho acquistato una SIM permanente qualche mese fa, a differenza delle eSIM o quelle a tempo determinato ho atteso qualche ora dal ritiro per l’attivazione effettiva, non che sia stato un grande problema. La parte un po’ più ostica è stato impostare APN etc…
Da quanto ho potuto constatare dai miei viaggi che ho fatto per il paese, la connettività è buona, sia nelle grandi città che in campagna.
1 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your feedback! We are pleased to hear that the service worked well for you during your stay and we hope that our guides / support information assisted you with the initial setup of your device!
Thank you for taking the time to leave a review and we hope to hear from you again in the future!
Charges full cost even for just a few days, no early cancellation
Will charge you the full cost of a month of usage even if you only use it for the first couple of days of the new month. Over the last 10 months my connection has been below standard, especially for the cost of the sim.
I do not recommend unless you can manage without data from the first of the month until your departure, to avoid paying the full amount just for a couple days of usage. A ridiculous and very sneaky way of taking customers money. Customer service also takes days to respond, will not be using Mobal again.
4 de agosto de 2025
Opinião espontânea
Resposta da Mobal
Your feedback is appreciated and we are sorry to hear of your frustrations with the billing procedures!
With regards to our Voice+Data SIM/eSIM products and the ongoing plans we offer, we can confirm that the first plan fee is pro-rated (if the service is activated part way through a month) but after this fee, all plan fees are billed in full on the 1st of each month. This was also explained during the activation process but we apologize for any confusion this may have caused!
Unfortunately, we were unable to locate a record of your Mobal account using the information provided but if you require further assistance with the connection issue you have mentioned, please contact us at support@mobal.com and our team will be happy to look into this further for you!
Hey guys
Hey guys, just tried this company's service today. Worst, no live agent, no hotline that works, and just general bot chat. Stay away if you're really into it.
2 de agosto de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your feedback! We aim to respond to all support inquiries within a timely manner (and a range of support guides are available on our website) but we are sorry to hear of the issues you experienced and we sincerely apologize for any inconvenience this may have caused!
Unfortunately, we were unable to locate a record of your Mobal account using the information you have provided but if there are any ongoing issues and you require further assistance, please do not hesitate to contact our care team at: care@mobal.com
Easy activation and installation
I purchased an eSIM for 31 days with 10GB of data. The activation and installation process on my Android phone was straightforward. The customer service team was very helpful in guiding me through the installation. It was convenient that I could activate and install the eSIM while I was still in England, allowing me to start using the data as soon as we landed in Japan.
21 de julho de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for taking the time to leave a review! Your feedback is greatly appreciated and we are pleased to hear that the service was easy to use and that our support team was able to assist you when needed!
Have a great day and we hope to hear from you again in the future!
Mobel helped me out at short notice…
Mobel helped me out at short notice with a trip to Japan. With some queries over installation (I've never used an esim before) we got it sorted and I had a trouble free trip.
31 de julho de 2025
Opinião espontânea
Resposta da Mobal
This is great to hear! We really appreciate your feedback and we are delighted to hear that you received the assistance you needed for your trip!
We hope you enjoyed your stay and if there is anything else we can assist you with in the future, please do not hesitate to contact us again!
Mobal uses recycled phone numbers ie…
Mobal uses recycled phone numbers ie someone used the number they gave me for Yahoo.jp Line, etc. it’s a gimmick, don’t waste your money with them.
31 de julho de 2025
Opinião espontânea
Resposta da Mobal
We're very sorry to hear about your experience and truly understand how frustrating this situation must have been.
We’d like to clarify that in Japan, mobile phone numbers are routinely recycled across all networks — not just with Mobal — to meet the high demand for new numbers. Unfortunately, this industry-wide practice can sometimes result in a number being previously associated with services like LINE or Yahoo.
We understand how inconvenient this can be, and we always try to assist our customers as best as we can in these cases. We've sent you a more detailed message by email with a proposed resolution, and we hope you'll consider giving us the opportunity to make things right.
Thank you again for your feedback — it helps us continue to improve.
Poor speeds
We used the service for 3 months from Osaka to Tokyo. Installing the Esim is different to the regular sim and you need to ensure you download the right esim profile as there are a few options on their website
The main issue I have is that speeds are pretty poor. Alot of the times it can take 30 secs to 1 min for my Google map to process a location i want to go to or looking at reviews for a place I have to wait a while for the photos to appear
I will not be using their service again. The speed is slower than 3g for sure when I used it. I followed their instructions
11 de junho de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your feedback, and we're truly sorry to hear that your experience with our eSIM didn’t meet your expectations.
We completely understand how frustrating slow data speeds can be—especially when relying on essential apps like Google Maps. While speeds can vary due to several factors such as location or network congestion, we always aim to provide a reliable and smooth connection.
We noticed our team had reached out with some troubleshooting steps, and as we didn’t receive a follow-up, we had hoped the connection had improved. We're sorry to hear that wasn’t the case, and it does sound like this may have been a local coverage issue.
We genuinely appreciate you taking the time to share your experience, and we hope you'll consider giving us another try in the future. Please don’t hesitate to reach out if you need any further assistance.
Phone Compatibility re Volte
Received Sim and installed it - had data but had problem with receiving voice calls. This was due to the age of my phone. There are notes on the website about this, but the issue could perhaps be made clearer, since SoftBank upgraded its system last year (before that I had no problem using the same phone to make and receive calls in Japan).
19 de maio de 2025
Opinião espontânea
Resposta da Mobal
Thank you for sharing your experience and feedback. We're glad to hear you were able to use data, and we appreciate you pointing out how the updated network compatibility impacted voice calls. We'll certainly take your suggestion into account to improve the clarity of our guidance. If there's anything more we can do to assist, please don’t hesitate to reach out!
Resposta da Mobal
Thanks for your review! We're happy everything went smoothly for you. Let us know if we can assist you in the future!
Very easy and intuitive mobile website…
Very easy and intuitive mobile website and ordering experience. The Wifi hotspot I ordered arrived quickly and was easy to setup with my phones. The 4g is a bit slower than my 5g home service, but adequate for most situations. Battery on the unit lasts about 6-8 hours with moderate usage.
25 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your feedback! We're glad to hear everything arrived promptly and is working well for you. Let us know if you ever need any support—we’re here to help!
Great Experience
Hello,
I had a great experience with Mobal. At first I had a slight issue and it was a user error on my part. I contacted the Mobal support team via email and they were very responsive in resolving my issue. Since I’m not a tech savvy person they walked me through the steps. I’m very grateful for their patience and support.
All the best to Mobal and the support team. I will use them on my next vacation venture.
RT
6 de maio de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your kind words and for taking the time to share your experience! We're truly happy to hear that our support team could assist you and make things smooth and stress-free.
It means a lot to know you'll be choosing Mobal again for your future travels—we look forward to being part of your next adventure!
Easy to use
Easy to use, got it at the airport and loaded it right then and there. It was active within 30 minutes with no issues
15 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thanks so much for sharing your experience! We're thrilled to hear everything went smoothly and that you were up and running so quickly. It’s great to know our service met your expectations right from the start. Safe travels and stay connected!
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