The sim arrived super fast, instructions were clear (although I haven't left my country yet so I hope it will work fine in Japan). I thought it was more straight forward and was surprised I had to ent... Ver mais
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Leia as opiniões dos outros
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
A empresa respondeu
Product was difficult to install, support took hours and days to help. Once the 10 GB data was used the slow data would not even enable me to navigate with Google Maps. Uninstalling the eSIM cau... Ver mais
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contacto
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Bom
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As explained it was simple to use and quality of service was also good…
As explained it was simple instructions to use and quality of data service is also very good without any disruption.
1 de maio de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your kind review! We're really glad to hear that everything worked smoothly for you and that you were happy with the quality of the service. If there's anything you ever need in the future, we're always here to help. Safe travels!
Easy to buy, international delivery, and good service
I had a smooth experience buying the sim card online and receiving it in France before my trip. I was able to setup the sim card before the trip so when I arrived in Japan I just kept using my phone as normal so it was very convenient.
When in Japan I also did not have any signal issues, I had good signal at all the places I visited.
I highly recommend Mobal if you are visiting Japan
1 de março de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your kind words and positive feedback!
We're thrilled to hear that you had a smooth experience ordering and setting up your SIM card, and that everything worked seamlessly during your trip to Japan. It’s great to know you enjoyed reliable coverage throughout your visit—that’s exactly the kind of convenience we aim to provide.
We truly appreciate your recommendation and hope to serve you again on your next adventure!
I had to enter all the details in to…
I had to enter all the details in to configure access.
11 de maio de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your feedback, Peter. To access data with our service, an APN profile is required. While some devices configure this automatically, other devices do need manual setup. For those cases, we do provide full step-by-step instructions to help our customers through the process, and our support team are happy to help if and when needed. However we’re sorry for any inconvenience this caused and again thank you for sharing your experience!
Very good provider
I have just returned from a 3 week vacation in Japan and had an eSim card from Mobal. The Internet was excellent everywhere, even in the countryside. From purchase, activation and use, everything was without problems. The fact that Mobal uses its profits for charities makes the whole thing even more appealing
17 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you for the great review! We're so glad your Mobal eSIM worked perfectly throughout your Japan trip. It’s wonderful to hear everything went smoothly, and we truly appreciate your support for our charitable mission. Hope to serve you again soon!
Resposta da Mobal
Thanks for the review - We're confident you will be satisfied with the service however, if you have any questions or feedback, don't hesitate to reach out!
I used the Mobal E-Sim for my recent…
I used the Mobal E-Sim for my recent trip to Japan and it was perfect. You get an activation email with instructions to set it up and I activated it once I had landed whilst waiting for my bags and it worked a breeze.
The internet was fast and coverage was perfect, even when we went out towards Mt Fuji and even on the Shinkansen. It also worked on the underground Metro (I don't know if this is normal in Japan but I was impressed!)
100% would recommend.
21 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your wonderful review!
We're thrilled to hear the eSIM worked perfectly throughout your trip — even out to Mt. Fuji and on the Metro! Your recommendation means a lot, and we're so glad we could be part of your journey.
I bought whenever I visit Japan
I bought whenever I visit Japan. Easy to buy and pick up. Good coverage
2 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thanks so much for your kind words! We're really happy to hear that buying and picking up was easy for you, and that the coverage worked well during your time in Japan. We can’t wait to help you out again on your next visit!
Mobal plan with Japanese phone number
I chose this plan as I needed a phone number to make calls. Can be a bit slow at times but we were in the countryside quite a lot so that may affect download speed happy with the service.
8 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your great review! We're so glad to hear that the plan worked well for your needs, especially while making calls. We understand that being in the countryside can sometimes affect speeds, but we're happy to know you were still satisfied with the service overall.
Due to the sudden illness
Due to the sudden illness, I have to cancel my wi-fi device at the last minutes. The device was already delivered to the hotel we were going to stay. We have received the refund as you promised. Thank you
10 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your kind review! We're truly sorry to hear about the sudden illness, but we're happy we could assist you during this difficult time.
We hope to have the opportunity to serve you again in the future. Wishing you a smooth and speedy recovery!
You made our daughter's stay these past…
You made our daughter's stay these past 2 years very convenient and worry-free! Thank you!
25 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your kind message! We're truly honored to have helped make your daughter’s stay in Japan more convenient and worry-free over the past two years.
Wishing her all the best in her next chapter—and thank you again for choosing Mobal!
everything was perfect during our…
everything was perfect during our vacation in Japan - we purchased an e-sim - activation was very sinple
6 de maio de 2024
Opinião espontânea
Resposta da Mobal
Thank you so much for your kind words! We're thrilled to hear everything went perfectly during your trip and that the eSIM activation was simple and smooth.
We’re so glad we could be a part of your Japan experience!
Polite and timely response from Mobal
Polite and timely response from Mobal. Mobal explained terms in simple examples.
25 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your lovely feedback! We're really pleased to hear that our team could provide clear explanations and respond to you in a timely and polite manner.
We truly value your support and hope to assist you again soon!
The service was good and reliable.
I used the esim for a month in Tokyo and it was good and reliable.
20 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your kind review! We're happy to hear you found our service good and reliable.
We appreciate your support and hope to assist you again in the future!
Great option when traveling to Japan
Great option when you need internet access while traveling in Japan. Convenient and affordable. Highly recommend!
7 de setembro de 2024
Opinião espontânea
Resposta da Mobal
Thank you for the great review! We're so glad our service was a convenient and affordable option for your trip.
We appreciate the recommendation!
Reliable
Reliable, consistent service at a reasonable price. Customer service is excellent!
25 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your kind words! We're so happy to hear you found our service reliable and reasonably priced—and we're especially glad our customer support made a great impression.
We truly appreciate your support and hope to assist you again in the future!
Seamless setup, easy to use, no brainer!
Seamless setup, easy to use and install and great clear instructions. The price is cheaper than most other travel e-sims you'll find and the speed was great
2 de maio de 2024
Opinião espontânea
Resposta da Mobal
Thank you so much for your fantastic review! We’re thrilled to hear the setup was seamless and that you found everything easy to use with great speeds and value.
We really appreciate your kind words and hope to support your travels again soon!
Great Products and Service
Mobal’s products are very reliable and robust, and it’s the most convenient way to get a Japan mobile number. Also the customer service response is fast and extremely helpful. I enjoy the podcast too!
25 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your lovely review! We're so glad to hear you found our service reliable and convenient—and it’s great to know you’re enjoying the podcast too!
We truly appreciate your support and look forward to helping you again in the future.
Excellence & Amazing customer support
Mobal is not only trustworthy and quick with excellent customer service, but also pays attention to detail and helps all the way, provide great speeds and data, and a reliable number.
Their eSIM are something I really recommend to anyone visiting Japan, especially if for a month or more, their plans are just amazing and very useful for anything, from buying concert tickets, delivery, or anything you can imagine.
24 de abril de 2024
Opinião espontânea
Resposta da Mobal
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our eSIM helped make your time in Japan smoother and more convenient.
Your recommendation means a lot to us – we’d love to help again if you ever return!
Complete coverage throughout my holiday.
I ordered the SIM card and it was delivered wthin 4 days. All the settings auto-loaded in my 2-sim Samsung phone. On arrival,as soon as I switched the phone on and activated the Japanese SIM, I had almost instant service. The Sim worked very well throughout the holiday, even in some remote areas such as Hakone.
5 de abril de 2025
Opinião espontânea
Resposta da Mobal
We're absolutely delighted to hear that your SIM card worked smoothly and that you had a great experience. We hope you had a fantastic time exploring Hakone and relaxing in the Onsen – such a beautiful place to unwind! Your kind words mean a lot to us - Thanks!
Value for Money data eSim, works as described
Instructions to activate eSim were clear. Installation and activation of eSim were error free. eSim worked as described.
8 de abril de 2025
Opinião espontânea
Resposta da Mobal
We're delighted to hear that you found the instructions easy to follow and the the installation went so smoothly - Thanks for the review and we hope you had a great time in Japan!
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