The sim arrived super fast, instructions were clear (although I haven't left my country yet so I hope it will work fine in Japan). I thought it was more straight forward and was surprised I had to ent... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
A empresa respondeu
Product was difficult to install, support took hours and days to help. Once the 10 GB data was used the slow data would not even enable me to navigate with Google Maps. Uninstalling the eSIM cau... Ver mais
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contacto
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Bom
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant
Brilliant. Totally glitch free. Very easy to instant get up and running. Bougofar too much data, 59 Gb, 5 would have been plenty for 2 week vacation
5 de março de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your fantastic review! We're delighted to hear that you found the setup process so easy. We appreciate your insight into data usage—since everyone’s needs vary, we always recommend having a little extra, but it’s great to hear that you managed with less than 5GB! We look forward to hearing from you again in the future.
Fine but missing the opening hours of the counter in advance
It was a pity that the counter opened at 10 am, I was not knowing and missing in all the informations before. Maybe I was not reading carefully enough. We had to wait almost two hours at the airport. But the assistant was on time, so everything was quickly done. For the rest everything was perfect.
26 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your feedback! The collection point opening times are displayed during the checkout process, and we also include them in your order confirmation email. However, we're sorry to hear that this information was missed—we'll certainly review how we can make it clearer. That said, we're glad to hear the assistant was on time and that everything went smoothly once you received your order. We appreciate your review and hope you had a great trip!
Delivered in good time.
24 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
We're delighted to hear that your order arrived so promptly! Have a wonderful time in Japan!
easy process from start to delivery
12 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
That's great to hear! We hope you enjoy/enjoyed your time in Japan!
Less time spent at airport
Delivery to home means less time searching in the airport and also able to review the instructions beforehand
24 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your feedback! Home delivery is definitely a great option, as it gives you more time to prepare. For customers who can’t select this option for any reason, we’ve added pictures of our collection points and maps of the locations to our website where possible. These can be printed or screenshotted for convenience. All of the instructions in the user guide are also available on our support pages which are available for customers to view before hand if they wish to!
I have received the sim card
I have received the sim card. But, have not used it yet.
23 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
We're pleased to hear that you have received your SIM! I am sure you have everything you need to get up and running but if you have any questions about the service please check out our support pages - help.mobal.com/ or feel free to reach out to our support team. Otherwise have a wonderful time in Japan!
Reliable service
I use a Google phone, so the set-up of the service was not too straightforward, but I worked it out in the end with the extra step, which can be made more apparent at instructions of how to connect stage, rather than finding it in the Frequently Asked Questions. The connection is reliable and as fast as you advertise. Excellent value for money.
21 de fevereiro de 2025
Opinião espontânea
Best service
The toughest part was how long the phone number took to kick in (I think it took 24 hours, but I had an issue at the airport day of, so I would have needed it immediately).
The service was great and I'll definitely use it again when I go back to Japan.
1 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to provide your feedback.
Most activations are completed within 15-90 minutes; however, on rare occasions, such as during busy periods, it can take up to 24 hours.
We understand that this delay is inconvenient, especially when unexpected issues arise, and please rest assured that we are always working to improve this process.
Despite the initial issue, we're happy to hear that the service worked well for you, and we look forward to welcoming you back to Japan in the future!
Great value and reliable
Simple to choose, great price and perfect product. Have used them many times before and always with no issue.
15 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
It’s great to hear that you find our website so easy to follow, good value for money and that it has worked well for you on so many occasions!
We appreciate you letting us be part of your adventures and we look forward to hearing from you again in the future.
great value, Easy to chose
Easy to choose the right product. Best choice for quality and your money.
Quick delivery. Data to use direct after landing to Japan.
11 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
Thank you for the fantastic feedback! We’re glad to hear that you found it easy to choose the right product and that everything worked smoothly upon your arrival in Japan! We hope you had a wonderful time!
I'm satisfied with the Mobal internet…
I'm satisfied with the Mobal internet device. Never experienced any break or network outage. Very simple to buy and use.
9 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for your kind words! We’re thrilled to hear that you’re satisfied with the service and how reliable it's been. Our aim is to always provide a simple and hassle-free experience, so it’s great to know that we've achieved this!
The delivery of the eSIM activation…
The delivery of the Japanese eSIM activation code could not happen before I left Australia. Then it took a whole day to activate as I was travelling at the time. This is most unlike my prior eSIM provider "SimCorner" who sent me the activation code within a few minutes of buying the eSIM for Europe in Australia.
22 de janeiro de 2025
Opinião espontânea
Resposta da Mobal
We appreciate you taking the time to provide your feedback.
Unlike data-only eSIM providers like SIMCorner, our Voice+Data eSIMs requires additional processing to get the Japanese number assigned. While activations typically take around 90 minutes, they can take longer during busy periods or if requested later in the day. We apologize for any inconvenience this may have caused you!
We do offer data-only eSIMs, similar to SIMCorner, for use in Japan which can be activated within 15 minutes. If you’re looking for a quicker activation in the future, this might be a good option!
Alternatively you could have the eSIM Access code shipped to your home Australia ( Providing there is enough time to get it to you ) as this would allow you to pre-schedule your activation and ensure your eSIM is ready for you to use upon arrival.
Thanks again for sharing your experience and we hope you find the solutions provided useful in the future!
Easy to order and flexible for the…
Easy to order and flexible for the locations to pick up. Also easy to set up with local phone number provided quickly.
22 de janeiro de 2025
Opinião espontânea
Resposta da Mobal
Hi Yoshi, thank you for providing your feedback.
It’s great to hear that you found it easy to place your order, and our range of collection points convenient for pickup!
We are also delighted to hear that being provided with a genuine Japanese phone number quickly made life in Japan easier.
Thank you again for your feedback and we hope to hear from you again in the future!
Not bad connection but…
The connection isn’t bad, I used it for 2 years, but you can find way cheaper for the same amount of data or even unlimited connection for the same 100 GB limit price. If you’re going to stay long in Japan just like me, it’s not worth it. I ran out of GB half through the month whether it’s phone or WiFi. That’s the worse thing. If you’re staying short term, it’s good to use their E-Sim service.
22 de janeiro de 2025
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to provide your feedback!
It's great that you found the Mobal service reliable during your 2 year stay but we are sorry to hear that the service could not meet your needs for long term use.
We are unable to locate your account from the information you have provided (and so unfortunately, we are unable to provide specifics regarding your review) but for those that do not have access to domestic services within Japan, we do aim to offer a range of products and competitive plans to suit most needs / budgets.
However, your feedback is greatly appreciated and we hope to hear from you again in the future!
Mobal e-sim
Very easy to complete purchase and good instructions for activation of e-sim
20 de janeiro de 2025
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
We are delighted to hear that you found the process of making your purchase easy and activating and installing your eSIM straightforward using the instructions provided.
Thank you for your review and for choosing Mobal!
Had issues getting the esim to work
Had issues getting the esim to work, removed it from device - error message said it wasn't pernament - couldn't replace it as it said it was already activated - support said I had to buy another one.
Support have now said they will replace the esim - DO NOT remove the ESIM from the device when troubleshooting - contact support they are helpful. Changing review to 2 stars.
10 de janeiro de 2025
Opinião espontânea
Resposta da Mobal
We appreciate you taking the time to provide us with your feedback.
We are sorry to hear that you encountered issues using your Data Only Japan Tourist eSIM.
As discussed with our Customer Service team, we believe the error message you saw (stating that the deletion of the eSIM was not permanent) was a generic message from your device and unfortunately, this is out of our control. However, we do of course apologise for any confusion this may have caused!
We can confirm that we provided clear instructions in the email you received containing your Data Only eSIM, as well as in our terms and conditions, advising not to delete the eSIM from your device as it could only be installed once and cannot be reissued. We also explain that should the eSIM be deleted you will be required to purchase a new one from our website.
Nevertheless, we are glad to hear that our Customer Service team have been able to offer support and come to a resolution with you.
We again thank you for your feedback and hope you have a wonderful time in Japan!
Repeat customer
Repeat customer, due to prompt and awesome customer service.
2 de janeiro de 2025
Opinião espontânea
Resposta da Mobal
Hi Norman, thank you so much for taking the time to provide your feedback.
We are delighted to hear that our Customer Service team were able to promptly assist you with your queries!
We also thank you again for your repeat custom and look forward to hearing from you in the future!
Mobal sim all over Japan
I got a Mobal sim with a Japanese mobile number for my recent 3 month stay in Japan.
Travelling all over, from Akita in the north to Okinawa in the far south, the reception was excellent.
The cost was very reasonable and there was no need to carry a mobile wifi.
2 de outubro de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
We are delighted to hear that your SIM card worked well throughout your stay in Japan and that you found the service good value for money!
Thank you for your review and for choosing Mobal!
Get it before you go
I spend ½ my time in Japan. I need an inexpensive local mobile phone and mobile hub when I'm out and about. We have a land line there. I keep the Mobal line all year. When I'm out of Japan, I can reduce the allowable download so that the cost is minimal. It works very well. It's also a charity, so the expense creates value where it's needed.
1 de dezembro de 2024
Opinião espontânea
Resposta da Mobal
Thank you for providing your feedback.
It’s great to hear that you find having a genuine Japanese phone number with your Mobal SIM card useful, as well as good value for money.
We are also glad that you find it easy to amend your plan to suit your needs!
We thank you for your ongoing custom as every purchase makes a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.
Thank you again for your kind review and for choosing Mobal!
Extremly poor data speed
I bought 2 esims with 30 gig/month while in Japan.
Both of them had crazy low speed connection. Like below 1mb/s.
I contacted the customer service, which to be fair was responsive, but they couldn't help in any way.
Edit: the customer service did reach out and outright refunded me for the past month. This was greatly appreciated from my side. So I am changing my review from 1 to 3 stars
This wasn't specific to some parts of Japan as we travelled all over the country and the issue was the same everywhere. I would not recommend their service to anybody. We were desperate for wifi the whole time and would have been better off going for anybody else but them.
21 de dezembro de 2024
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to provide your feedback.
We are sorry to hear of the issues that you experienced.
As mentioned in your correspondence with the Customer Service team, connection speeds can vary based on a number of factors that are outside of our control. However, we sincerely apologise for any inconvenience this may have caused during your trip.
Despite the best efforts of our Customer Service agents, we regret to hear that we were not able to come to a full resolution on this occasion but nevertheless, we thank you once again for your feedback and we hope that you may reconsider using our services again in the future.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.