The sim arrived super fast, instructions were clear (although I haven't left my country yet so I hope it will work fine in Japan). I thought it was more straight forward and was surprised I had to ent... Ver mais
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Leia as opiniões dos outros
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
A empresa respondeu
Product was difficult to install, support took hours and days to help. Once the 10 GB data was used the slow data would not even enable me to navigate with Google Maps. Uninstalling the eSIM cau... Ver mais
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contacto
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Bom
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Recommended product
Never faulted once while we were in Japan. Easy to activate. Highly recommended.
27 de março de 2025
Opinião espontânea
Resposta da Mobal
Thanks so much for your kind words! We're thrilled to hear everything worked flawlessly for you in Japan and that you found the activation process easy to follow!. Your recommendation means a lot to us—thank you!
I bought a SIM card for Japan for…
I bought a SIM card for Japan for September
then realised I bought too far in advance
and was immediately refunded...so I will buy nearer the time from MOBAL.
10 de março de 2025
Opinião espontânea
Resposta da Mobal
Thanks for sharing your experience! We're glad we could quickly sort out the refund for you and look forward to helping you get connected in Japan this September!
Resposta da Mobal
Thanks for your review! We're glad to hear things are working OK for you, though we're sorry to hear you found the setup a bit tricky. If you ever need a hand, our support team is always here to help. Enjoy your time in Japan!
Reliable and effective eSim offering
Clear service description, easy to use order UI, prompt execution, clear setup instructions, fast and reliable mobile connection
20 de março de 2025
Opinião espontânea
Resposta da Mobal
Thank you so much for the great feedback! We're really happy to hear that everything—from ordering, to setup, to the connection itself—was smooth and reliable for you! We appreciate you taking the time to share your experience and hope you had a great time in Japan!
It wasn’t able to connect to a service all of the time…
It wasn’t able to connect to a service in all the areas at and in between (Tokyo, Hiroshima and Kyoto)
1 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thanks for your feedback, and we're sorry to hear you experienced some connectivity issues in certain areas between Tokyo, Hiroshima, and Kyoto! While coverage is generally strong across Japan, there can occasionally be spots with limited service. If you run into any issues in the future, please don’t hesitate to reach out—our support team would be happy to share some handy tips and tricks to try and improve your connection!
Installation was a little complex
Installation was a little complex. Couldn’t find the way to top up additional data.
23 de março de 2025
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to leave a review!
Your feedback is greatly appreciated and we are sorry to hear of the confusion regarding the installation process / how to increase your data allowance.
Unfortunately, we were unable to locate a record of your Mobal account to check your order details but we can confirm that you should have received step-by-step activation / installation instructions vie email. For any ongoing issues, we also provide additional support guides on the Mobal website or our customer service team can be contacted for further assistance if needed.
With regards to the data allowance, the options available can vary depending on the product type but we provide additional information on the Mobal website and your Mobal online account will allow you to make adjustments to the plan wherever possible. A guide with the title "Increasing Your Data Allowance" can also be found in our support pages (which explains the options available for each specific product type).
Thank you once again for your feedback and if there is anything else that we can assist you with, please do not hesitate to contact our team!
Worked perfectly with no hitches
4 de abril de 2025
Opinião espontânea
Resposta da Mobal
That's great to hear, Neil - Thanks for the feedback!
Trusted eSIM ServiceVery satisfied with the instructions to…
Very satisfied with the instructions to activate and coverage is good.
2 de abril de 2025
Opinião espontânea
Resposta da Mobal
Thanks for the review, Timothy! - Our team have put a lot of effort into making these as universal and user friendly as possible so nice to hear the hard work has paid off - Glad the coverage was good too!
Easy way to get a esim
Easy way to get a esim, can’t wait to see Japan and pick up my esim at Narita May 13.
31 de março de 2025
Opinião espontânea
Resposta da Mobal
Thanks for the review Michael - We look forward to welcoming you to Japan in May! :)
All good prompt delivery works well
23 de março de 2025
Opinião espontânea
Resposta da Mobal
Glad to hear it, John - We hope you had a wonderful time in Japan!
Resposta da Mobal
Thank you so much for your review, Jack! We're really pleased to hear the service was reliable for you — that’s exactly what we aim for! We completely understand your thoughts on pricing. While we always strive to stay competitive, a portion of every purchase goes toward supporting our life-changing charitable projects, which is something we're incredibly passionate about. However your feedback is appreciated, and we’ll definitely keep it in mind as we continue to improve! - We hope you had a great time in Japan!
Great Service!
Easy to follow instuctions to set up eSIM on arrival at Haneda airport and almost instant service.
Had great connection for whole 5 week trip. Google maps was my best friend whilst travelling around Japan and knowing that I had a stable and reliable service was vital! Friends will be visiting Japan later this year and I will definitely recommend a Mobal eSIM!
3 de março de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your fantastic review, Kerry! We're pleased that you found the set up process so easy and that you had a reliable connection throughout your five-week adventure in Japan ( Not that we would expect any less of course! )
Google Maps is definitely a lifesaver when traveling in a country you're not familiar with, and we're happy we could provide the stable service you needed to use this!
We truly appreciate your recommendation and hope you had a fabulous time and that your friends have an amazing trip as well!
Good pricing
Good pricing, easy to purchase. The instructions to set up were quite confusing and not very helpful but managed to get the sim to work.
20 de março de 2025
Opinião espontânea
Resposta da Mobal
Hi Helena, thank you for your feedback! We're thrilled the service worked well for you, but we're sorry to hear you found the instructions confusing.
We’re always looking at ways to improve our support material to ensure it is clear as possible for all phone types and so If you have any specific suggestions, we’d love to hear it —feel free to share your feedback at care@mobal.com
Excellent coverage of Japan and so…
Excellent coverage of Japan and so handy for using Google Maps it was a godsend would have been lost without it.
Highly recommended.
16 de março de 2025
Opinião espontânea
Resposta da Mobal
Thanks for the feedback, Michael - 100% agree that Google Maps is a lifesaver whilst traveling in Japan, especially when trying to figure out what train to get on! - We're pleased the service met your needs and look forward to hearing from you again in the future!
Resposta da Mobal
Great feedback - Thanks, Jon!
Quick and easy- Super easy and works just as the…
Super easy and worked just as the instructions said. Activated the e-sim after landing in Tokyo and I was online 20 minutes later. Now in Hakuba and have had full service everywhere I’ve been
12 de março de 2025
Opinião espontânea
Resposta da Mobal
That's great to hear, Lyn. We hope you enjoyed the rest of your time in Japan!
Very good service overall and…
Very good service overall and responsive help desk
23 de fevereiro de 2025
Opinião espontânea
Resposta da Mobal
We're delighted to hear that the service work well and that you found our customer service team to be so helpful. We appreciate the feedback and we hope you had a great time in Japan!
I purchased a Mobal WiFi router and plan
I purchased a Mobal WiFi router which was promptly sent to my Japanese address.
You will need internet access to set it up, I have a Mobal phone so no issues.. otherwise just visit a Starbucks to do that...
Instructions to activate were simple and the touch screen on the unit easy to use.
My connections have been great and have not lost connectivity at all... I have surfed the net and streamed a program with no issues.
11 de março de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your wonderful review! We're so pleased to hear that your Mobal WiFi router arrived promptly and that the setup was smooth. It’s great to know that you’ve been enjoying reliable connectivity for browsing and streaming without any issues. We truly appreciate you sharing your experience, and we hope your Mobal WiFi continues to serve you well. If you ever need any assistance, feel free to reach out. Enjoy your time in Japan!
Cumbersom delivery of SIM card to Belgium
The card was withhold by the Belgian Postal service because they claimed that importduties needed to be paid. For a data-only card of +/- 50 € they card 28 € extra. I was able to get this charge been surpressed to 0 with the argument that the value of the card was for service deployed in Japan only. The Sim itselve is of no value. I reported this to Mobal, and they referred me to their Policy pages which indeed mentione the possibilty of import duties . This is not very visible on the Commercial pages of mobal.com.
Anyway I have the Sim without extra costs, but is purely because of my own efforts, I received no usable advice from Mobal, if Mobal would register their products to the Belgian Customs, they could prevent that their customers would be faced with importduties. Now hoping for a nice holiday with flawless mobile data in Japan, yet to come.
5 de março de 2025
Opinião espontânea
Resposta da Mobal
Thank you for sharing your experience. We're sorry to hear about the inconvenience with Belgian customs, but we’re glad you were able to resolve the issue, and we’ll be sure to look into incorporating this information into our shipping emails to assist future customers who may run into the same issue!
Thank you again for your valuable feedback! We hope you have a fantastic time in Japan, and if you need any further assistance, please don’t hesitate to reach out to our support team.
Appreciate the follow up
Appreciate the follow up. Good to know you care
8 de março de 2025
Opinião espontânea
Resposta da Mobal
Thank you for your review! We're glad to hear you appreciated our follow-up. if you have any concerns or feedback that could help us achieve the 5* service we strive to provide, please feel free to email it to us at care@mobal.com—we’d really appreciate your feedback!
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