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Mobility Plus Opiniões 

1615
•
TrustScore: 4.5 em 5

4,5

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Classificada 1 em 5 estrelas

Frequent cancellation of appointment including fitter who had to get an MOT for his van. Leaking WC which flooded our kitchen. Faulty goods delivered including broken shower seat and defective vani... Ver mais

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Classificada 5 em 5 estrelas

A whole bathroom refit was completed for my elderly father who was having difficulty bathing. The service has been outstanding. A seamless service from the enquiry phone call, through to design, surve... Ver mais

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Classificada 5 em 5 estrelas

Quality customer service From Alfie after a nightmare breakdown of my scooter on UK break that rendered me House bound once we got it off of the busy road. My initial reach out to them got lost in tec... Ver mais

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Classificada 5 em 5 estrelas

From the first contact to Bathroom being completed was less than three weeks, everyone was so helpful cannot fault the service . We now have a lovely bathroom that my husband can use safely. Damien o... Ver mais

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Informações sobre a empresa

  1. Renovação de casas de banho

Sobre Mobility Plus

Escrito pela empresa

Mobility Plus, based in Redditch, United Kingdom, is a leading installer of accessible bathroom solutions in the UK, dedicated to enhancing independence and safety for individuals with mobility challenges. As a trusted name in the industry, we specialise in designing and installing walk-in baths, walk-in showers, and wet room solutions tailored to meet the unique needs of our customers. Our mission is to restore confidence and comfort in bathing, ensuring that everyone can enjoy their bathroom safely and with ease. With a commitment to quality and customer satisfaction, Mobility Plus takes pride in offering the UK s favourite range of mobility-focused bathroom products, which are both user-friendly and stylish.

Our products are thoughtfully designed to address mobility issues, featuring slip-resistant surfaces, low-entry doors, safety grab bars, and comfortable seating options. Whether you require a compact walk-in bath with therapeutic jets or a spacious wet room with ultra-low access, our solutions are crafted to blend functionality with aesthetic appeal. Most installations can be completed within a few days, minimizing disruption and allowing you to regain full use of your bathroom quickly. Backed by professional installers and a customer-centric approach, Mobility Plus ensures a seamless experience from design to completion, empowering you to bathe with confidence and independence. Visit us at www.mobility-plus.co.uk to explore our offerings and discover how we can transform your bathroom into a safe, accessible sanctuary.

Mobility Plus Bathing

Escrito pela empresa

Safe and independent bathing
Mobility Plus put the independence and safety back into bathing with a range of Walk-In Baths, Walk-In Showers and Wet Rooms. Everything we do begins with care. From the first time you get in touch, we take the time to understand what matters to you and offer support you can trust. Our team brings years of experience, but it’s the way we treat people that really sets us apart.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 91% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(1615)

259 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Mobility Plus Provides Great Quality Products and Workmanship

I chose Mobility Plus as I didn't have to make all the arrangements myself and I really liked the look of their designs and products. Our fitter was David Wensley who worked non-stop all day. He kept us informed of his progress and of any problems which were quickly sorted out by the project manager. David put all his tools and equipment away, then vacuumed the bathroom, down the stairs and the hallway before going home! I received a phone call every day from the Customer Service team to check that everything was ok and to answer any questions.This company offers and delivers a top quality service and products designed with an individual's mobility or disability to make it as safe as possible. Thank you very much!

8 de maio de 2026
logótipo da Mobility Plus

Resposta da Mobility Plus

Hello G,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Thank you again.

Classificada 5 em 5 estrelas

I would highly recommend Nick the fitter. He was very professional and highly skilled. The fitments are of a high quality and expertly fitted.

The process from start to finish was as described. The fitter left the room clean and tidy after each day and kept us informed about what he was doing. The finish was of an exception quality. The daily phone call was appreciated, but there has been no one to one contact once the work had been completed and signed off. We asked for a hard copy of the after care and insurance but this has not materialised. The collection of the waste materials needed extra phone calls for it to be collected, and it was the fitter Nick who came to replace a tap made this happen some 5/6 days later.

7 de abril de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Hi M,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Cheers.

Classificada 5 em 5 estrelas

Excellent service

Tyler done a brilliant job.

20 de abril de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Hi Roger,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Warm regards.

Classificada 5 em 5 estrelas

From the start to finish every one we…

From the start to finish every one we delt with was frendly and helpfull. One person stood out that was Tyler the fitter clean tidy polite a gem of a worker a credit to the company.
Any one who lives in the west country ask for Tyler to fit your bathroom . Even the team that took away the old fittings and rubbish after the job was completed were a pleasure to deal with .

1 de maio de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Hello Ryamond,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Thank you again.

Classificada 5 em 5 estrelas

Excellent company

Excellent company, fantastic organisation from Brian, the salesman, to Luke, the surveyor, Lewis the coordinator and of course Simon the bathroom fitter. A polite, friendly chap.
Extremely hard working and so professional.He transformed my bathroom, fantastic.
Also thank you to Bill the electrician.
An all round well organised business.
Would recommend to anyone. Thank you.

27 de abril de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Hi sally,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

With gratitude.

Classificada 5 em 5 estrelas

The fitting of my new shower unit

The Company were very good, keeping me up to date with the progress of the manufacture of the bathroom fitments.
Costas, the fitter was very professional, cleaning up each day, and explaining the new shower tome

30 de abril de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Hello Dave,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Warm regards.

Classificada 5 em 5 estrelas

Work to replace bath with walkin shower…

Work to replace bath with walkin shower was completed within a week including tidying up and removal of rubbish. Design is very satisfactory, bathroom fittings are of high quality and shower is a pleasure to use. The fitters were friendly and cooperative with one or two special requirements. An initial problem with activation of the drain pump was cleared up within a few days.

9 de abril de 2026
logótipo da Mobility Plus

Resposta da Mobility Plus

Greetings Gordon,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

Classificada 5 em 5 estrelas

From beginning to end it was a good experience

From beginning to end the whole experience was smooth and professional. Mike worked away with minimal disturbance and always left the house today each evening. Would highly recommend.

7 de abril de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Hello Lynn,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Cheers.

Classificada 5 em 5 estrelas

Good speedy service and a job well…

Good speedy service and a job well done. staff were friendly and helpful.

1 de maio de 2026
logótipo da Mobility Plus

Resposta da Mobility Plus

Greetings Mrs,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Best wishes.

Classificada 5 em 5 estrelas

Very good customer service

Very good customer service right from the start sales advisor was helpful and polite explained how to alter my shower to make it more assessable did not push to make a decision there and then gave us time to talk it over, when surveyor came tweaked it a bit. Orgef the plumber arrived on time was very polite and left everything tidy when he finished for the day, Beth contacted me every day to make sure all was ok Would recommend this company to others

21 de abril de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Greetings Jenny,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Thank you again.

Classificada 5 em 5 estrelas

1st rate Installation with minimum…

1st rate Installation with minimum disturbance and efficient removal of rubbish.

28 de abril de 2026
logótipo da Mobility Plus

Resposta da Mobility Plus

Hello Graham,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

With gratitude.

Classificada 5 em 5 estrelas

Safe shower for 2 pensioners

Constructive meeting beforehand-no hard sell. Excellent work by installer Chris ahead of time. Cleared up well.

7 de abril de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Hey Dorothy,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Thank you again.

Classificada 1 em 5 estrelas

"Houston, we have a problem"


Can you show me where in writing your "assumptions" are printed inside/outside the so called contract.
What right have you to destroy my loft insulation?
What right have you to disable equipment already in place and working?
What right have you to do any thing outside the contract without discussing and written permission?
What are you going to do to rectify your misdemeanours ?
Pictures are available on the Google review?
As stated earlier I will have to get another company to restore my property after a "discussion" on the solution.
Also I will forward the invoice to yourselves.
Lets hope that will be the end of the drama without any further action.
Lady Sarbac
Derby
214593

24 de abril de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Thank you for your review. We’re very sorry to hear how disappointed you are with your experience, and we genuinely understand how frustrating this situation must feel.

We want to reassure you that our intention is always to complete works in line with the agreed contract and to deliver a safe, fully functional installation. Our technical surveys are non-invasive and based on visible areas at the time, which can occasionally mean that some elements only come to light once work has begun. When this happens, our teams aim to address matters as carefully and responsibly as possible.

We appreciate the concerns you’ve raised regarding the works carried out and the condition of your property, and we would very much like the opportunity to review this in detail with you, including any photos you’ve mentioned, so we can fully understand what has happened.

Our priority is to work with you towards a fair and reasonable resolution. Please contact us directly so we can discuss the next steps and agree how best to move things forward.

Classificada 5 em 5 estrelas

Mobility Plus designed a new bathroom

Mobility Plus designed a new bathroom for me with a walk in shower and higher toilet which has made my life much easier. The two fitters were able to start work within two days of agreeing the contract and completed the installation over four days, including a weekend. They were polite and friendly at all times, and kept me informed of their progress. They dealt calmly with several unexpected problems. I would highly recommend this company.

16 de abril de 2026
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Resposta da Mobility Plus

Hello Ann,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Best wishes.

Classificada 1 em 5 estrelas

Beware of Mobility Plus

Before I ordered a bathroom upgrade from Mob+, I told them I lived in a leasehold flat and the Landlord needed to see proof of Public Liability Insurance for all contactors working on the property before work could start. Mob+ then took my deposit of over £14,000 but could not provide the appropriate Public Liability insurance certificates. They even had the cheek to tell me the landlord was wrong and he did not need to see the certificates. I therefore was forced to cancel which I did within their Terms and Conditions using the Cooling Off period clause. This was over three weeks ago and I am still waiting for my deposit to be returned.

Please be aware what happened to me and try another company so it does not happen to you.

30 de março de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Thank you for your review. We’re sorry to hear about your experience and the concerns you’ve raised.

We would like to clarify that we do hold appropriate Public Liability Insurance and have provided our company policy. We regularly complete work in properties where there is a requirement to supply this documentation, which we are always happy to do.

However, due to GDPR regulations, we are unable to share the individual Public Liability Insurance documents of specific installers. That said, all installers working on our behalf are thoroughly vetted, and we ensure they hold the appropriate insurance required to carry out bathroom installations in line with our standards.

Regarding your cancellation, we can confirm this was received and approved on 15 April in line with the cooling-off period outlined in our Terms and Conditions. All refunds are processed within 14 days of cancellation confirmation, and your refund is scheduled to be actioned this week.

We understand your frustration and would encourage you to contact us directly if you require any further updates. We remain committed to resolving this matter promptly.

Classificada 5 em 5 estrelas

Quality of the work

Right from ordering the new bathroom until it was complete I would recommend Mobility Plus for their service and quality. Our Plumber Richard was excellent had the job completed in a few days to a high standard, he worked hard and kept the mess down to a minimal amount, cleared up when the job was completed. He was a jolly lad and approachable when we had questions. the clean up team arrived on time and took everything away. Thank you

16 de abril de 2026
Opinião espontânea
logótipo da Mobility Plus

Resposta da Mobility Plus

Hello Aileen,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

With gratitude.

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