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Mobility Plus Opiniões 

1615
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TrustScore: 4.5 em 5

4,5

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Classificada 1 em 5 estrelas

Frequent cancellation of appointment including fitter who had to get an MOT for his van. Leaking WC which flooded our kitchen. Faulty goods delivered including broken shower seat and defective vani... Ver mais

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Classificada 5 em 5 estrelas

A whole bathroom refit was completed for my elderly father who was having difficulty bathing. The service has been outstanding. A seamless service from the enquiry phone call, through to design, surve... Ver mais

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Classificada 5 em 5 estrelas

Quality customer service From Alfie after a nightmare breakdown of my scooter on UK break that rendered me House bound once we got it off of the busy road. My initial reach out to them got lost in tec... Ver mais

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Classificada 5 em 5 estrelas

From the first contact to Bathroom being completed was less than three weeks, everyone was so helpful cannot fault the service . We now have a lovely bathroom that my husband can use safely. Damien o... Ver mais

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Informações sobre a empresa

  1. Renovação de casas de banho

Sobre Mobility Plus

Escrito pela empresa

Mobility Plus, based in Redditch, United Kingdom, is a leading installer of accessible bathroom solutions in the UK, dedicated to enhancing independence and safety for individuals with mobility challenges. As a trusted name in the industry, we specialise in designing and installing walk-in baths, walk-in showers, and wet room solutions tailored to meet the unique needs of our customers. Our mission is to restore confidence and comfort in bathing, ensuring that everyone can enjoy their bathroom safely and with ease. With a commitment to quality and customer satisfaction, Mobility Plus takes pride in offering the UK s favourite range of mobility-focused bathroom products, which are both user-friendly and stylish.

Our products are thoughtfully designed to address mobility issues, featuring slip-resistant surfaces, low-entry doors, safety grab bars, and comfortable seating options. Whether you require a compact walk-in bath with therapeutic jets or a spacious wet room with ultra-low access, our solutions are crafted to blend functionality with aesthetic appeal. Most installations can be completed within a few days, minimizing disruption and allowing you to regain full use of your bathroom quickly. Backed by professional installers and a customer-centric approach, Mobility Plus ensures a seamless experience from design to completion, empowering you to bathe with confidence and independence. Visit us at www.mobility-plus.co.uk to explore our offerings and discover how we can transform your bathroom into a safe, accessible sanctuary.

Mobility Plus Bathing

Escrito pela empresa

Safe and independent bathing
Mobility Plus put the independence and safety back into bathing with a range of Walk-In Baths, Walk-In Showers and Wet Rooms. Everything we do begins with care. From the first time you get in touch, we take the time to understand what matters to you and offer support you can trust. Our team brings years of experience, but it’s the way we treat people that really sets us apart.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 95% das suas opiniões negativas

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4,5

Todas as opiniões

(1615)

259 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Bathroom to Shower Room

Firstly, my bathroom conversion to a walk-in shower room is first class.
We needed it mostly for my wife who has mobility issues.
The fitter we got was a very polite personable guy who worked hard to get us what we needed. He overcame all the unexpected obstacles thrown up during the rip out and subsequent refit.
There was one minor clerical issue which was resolved to my satisfaction.
Obviously time will tell, but at this time I have nothing but praise regarding this company. They are not the cheapest or the most expensive. The bathroom, sorry shower room, is now a warm welcoming space, tasteful and calming.
So thank you Mobility Plus, we'll done.
Ps. I am in no way associated with this company or in receipt of any incentive. This is a true and honest statement by an ordinary working class retiree.

19 de janeiro de 2026
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Resposta da Mobility Plus

Greetings Gary,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Warm regards.

Classificada 1 em 5 estrelas

I wish I'd never engaged Mobility Plus+ !

My 92 year old aunt has dictated this to me as she isn't confident with the computer:

"The bathroom work I needed, was promised by Mobility Plus+ to take 5 days. It took 10 weeks. The toilet, radiator, flooring and the shower ALL needed remedial work along with some other minor imperfections. The stress of trying to get all this to an acceptable standard took quite a toll on my health and mental well-being. My complaints were never aimed at compensation- I just wanted the job done properly.

I now rue the day that I believed FMB membership and BiKBBI partnership meant that I would have a suitably qualified trained fitter who could be trusted to produce an excellent job in the promised time frame.

I am not seeking a better refund offer- had the amount been acceptable, it was destined for the local food bank. What I find so offensive is that Mobility Plus+ consider my life and well-being to be of so little worth."

28 de outubro de 2025
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Resposta da Mobility Plus

Thank you for taking the time to leave your feedback. We’re very sorry to hear that you were unhappy with the installation process and the difficulties your aunt has experienced since. We completely understand how disappointing this situation must have been for you both.

If you would like us to review this further and explore whether any adjustments or support can be offered, please contact our Customer Service team on 01527 267800 or via email Customer.service@mbgl.co.uk

Classificada 4 em 5 estrelas

Walk in shower was installed within two…

Walk in shower was installed within two days, a very efficient service. Good communication with the company. Adam the installer was first class and very accommodating going that bit extra.

19 de janeiro de 2026
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Resposta da Mobility Plus

Hey Mrs,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

Classificada 2 em 5 estrelas

Please shop around first before deciding

I’m surprised at all the positive reviews. I literally had to double check the name of the company before writing this review.
I’m the one with a disability. I have osteoarthritis and rheumatoid arthritis. Mobility is a challenge but I manage but it is getting worse the older I get. My husband decided to get the en-suite done as part of future proofing our house.
I’ll admit I wasn’t keen on using this company especially when I heard the price. But my husband insisted, so I went along with it.
The finished job does look great but I did have little complaints all along.
1. New towel radiator installed But didn’t install new thermostatic chrome controls, just put the old white ( yellowing ) ones back on.
2. The new comfort height toilet came with a new toilet brush, cloth and a large bottle of Method bathroom cleaner in a bag in the toilet before it was installed. When I came home from work the last day, Lee was gone, so was the extras and the old thermostat control was put on the radiator.
It was such a small petty thing but it still annoyed me.
3 The big issue was the toilet. It would not drain/flush. First it won’t drain just once a week. My husband would remove tissue, put unblocking fluid in and it would flush. We only used it for a number 1. Number 2 we used the second WC in the house.
Then 2 weeks ago, it wouldn’t drain after every use. So we stopped using it altogether.
My husband contacted Mobility Plus reminded them of 12 month guarantee and it’s only been 6 weeks. They said the same guy Lee would come on Saturday between 9 and 10am. It’s now 11.10am and there is no sight of Lee or anyone from the company. There was no message to say he’s running late or he couldn’t do the site visit today. Absolutely nothing. I feel validated about my initial thoughts on this company now. It grieves me, that my husband paid so much for this unprofessional company.
Order reference: 00212726

24 de janeiro de 2026
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Resposta da Mobility Plus

We’re very sorry to hear about the issues you’ve experienced and that you feel let down by our service. This is not the standard we aim to provide, particularly given the purpose of your installation and your personal circumstances.

We appreciate you taking the time to raise these concerns and are disappointed to learn about the problems with the toilet and the missed appointment. We fully understand how frustrating this must be, especially after such a significant investment.

We can confirm that we will be returning at the end of this week to inspect and resolve the issues with the toilet and ensure everything is working as it should under your guarantee.

Thank you for bringing this to our attention. We are committed to putting this right and restoring your confidence in our service.

Kind regards,
Mobility Plus

Classificada 5 em 5 estrelas

Excellent service from this company…

Excellent service from this company through to the finish

The fitter was professional and reliable dealing with my elderly parents. Would highly recommend

19 de janeiro de 2026
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Resposta da Mobility Plus

Greetings Sharon,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Warm regards.

Classificada 5 em 5 estrelas

This company ‘does what it says on the tin’

Chose company because they said they were knowledgeable in the field of providing mobility showers and guaranteeing their products.
Knowledgeable assessors - general & technical. The job started as arranged. Delightful fitter who worked alone & completed installation in 2 days. An advisor kept in touch by email daily. Only hiccup was that I hadn’t received a plan of the work or details of when materials/ electrician would arrive so fitter had to contact office before starting work. Rubbish was collected as advised. Installation looks great.

14 de janeiro de 2026
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Resposta da Mobility Plus

Hi Solveig,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

With gratitude.

Classificada 5 em 5 estrelas

Removing a bath; fitting a shower.

This job was simply taking out a bath and replacing it with a walk-in shower.
All company reps (salesman, engineer, fitter, overall supervisor) were clear and efficient. In particular, the fitter. James, was impressive in his work rate, his skill and the way in which he kept consulting me as to the exact positioning of various elements. I now have a beautiful shower that suits me and no longer have to climb over the bath.
The company is not cheap. A local bathroom fitter would probably cost less but firms here seem to prefer full bathroom replacements, not the job I wanted done, so I am grateful to Mobility Plus.

19 de janeiro de 2026
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Resposta da Mobility Plus

Greetings David,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Thank you again.

Classificada 5 em 5 estrelas

New walk in shower

Everything explained very well at all stages by lee, lots of helpful advice for any further additions at a later date . Actual workmanship first class, very thorough. Thanks lee a really first class job.

12 de janeiro de 2026
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Resposta da Mobility Plus

Greetings Mr,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Thank you again.

Classificada 5 em 5 estrelas

Stunning bathroom transformation

Stunning bathroom transformation. High-quality finish and excellent workmanship throughout.

19 de janeiro de 2026
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Resposta da Mobility Plus

Hey Kerry,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Thank you again.

Classificada 5 em 5 estrelas

Installing new shower room


We were very impressed by the company (Mobility Plus) from start to finish. Everyone with whom we had contact either by 'phone or in person was polite, helpful and well-informed. Jon, our installer and Stephen the electrician were kind, efficient and very hard-working so that the whole job was finished in only 3 days. We couldn't be more pleased with the end result and can now shower safely. Our thanks to all concerned - we would recommend the company to anyone.

14 de janeiro de 2026
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Resposta da Mobility Plus

Hello Derek,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Thank you again.

Classificada 5 em 5 estrelas

High-quality, considerate service

Though not the cheapest quote, Mobility Plus have modernised our bathroom entirely to our satisfaction. The Fitter arrived promptly, and worked hard each day, finishing one day ahead of schedule, which was very helpful. He kept us informed at each stage, kept noise and clutter to a minimum, was most considerate of our needs as an elderly couple, and has left us with a much improved walk-in shower and toilet/basin. We would recommend this company to anyone thinking of upgrading the bathroom.

19 de janeiro de 2026
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Resposta da Mobility Plus

Hi John,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Best wishes.

Classificada 5 em 5 estrelas

Outstanding job

Mark the engineer was very professional, punctual and went over and beyond - you can tell he loves his job - perfection is all I can say :-)

12 de janeiro de 2026
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Resposta da Mobility Plus

Hello Very,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Thank you again.

Classificada 5 em 5 estrelas

Matt who came was brilliant

Matt who came was brilliant. Very professional and treated us with respect. Arrived when he had arranged. Extremely pleased with the services received

15 de janeiro de 2026
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Resposta da Mobility Plus

Hello Richard,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Warm regards.

Classificada 5 em 5 estrelas

Good work thanks Steve

Ryan was very helpful asking me daily if everything was going ok.
As for the fitter Steve he was a very friendly chap and he kept me up to date with what he was doing to do next and making sure that I was happy with how the work is carried out. The best thing was of him is that he made sure the work was done properly and he put himself out to do so. Steve was very helpful in a lot of ways and buying materials which suited us was one of them. Altogether a pleasant experience.

16 de janeiro de 2026
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Resposta da Mobility Plus

Hey Mr,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Warm regards.

Classificada 5 em 5 estrelas

Martin and Jon were friendly

Martin and Jon were friendly, informative and just got on with the work, tidying up any mess. They explained what was happening and where we were in the process. Also very polite.

15 de janeiro de 2026
Opinião espontânea
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Resposta da Mobility Plus

Hello Sharron,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Cheers.

Classificada 5 em 5 estrelas

Mobility +--a 5Star experience

Despite a mix-up over starting dates (a confirmation email would be helpful) I was delighted with my walk-in shower fitted by Jakub and his helper Cam within two days.Nothing was too much trouble for them and they left the place spotless. Thanks lads!

15 de janeiro de 2026
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Resposta da Mobility Plus

Hey M.,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Best wishes.

Classificada 5 em 5 estrelas

Mobility Plus provided an excellent…

Mobility Plus provided an excellent service from start to finish. The fitter, Festim and his companion, did a great job and worked non-stop in an efficient and tidy manner. Mobility Plus phoned each day of the installation and the day after it was finished to make sure everything was going OK. The only issue was with the delivery of the bathroom furniture by a courier which arrived late on the first day of the installation.

12 de janeiro de 2026
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Resposta da Mobility Plus

Hi P,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Cheers.

Classificada 5 em 5 estrelas

Excellent product and very prompt…

Excellent product and very prompt installation

13 de janeiro de 2026
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Resposta da Mobility Plus

Greetings KS,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

With gratitude.

Classificada 5 em 5 estrelas

High quality work

I cannot praise Peter who worked 5 days transforming our bathroom highly enough. He arrived exactly on time every day and worked giving us very little disruption. I am delighted with the finished outcome and altogether first class service.

13 de janeiro de 2026
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Resposta da Mobility Plus

Hello DAVID,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Your positive experience can be shared among friends and family. We'd love to serve them too.

With gratitude.

Classificada 5 em 5 estrelas

The bath and fitter RADEK

The bath was all of our expectations also the fitter RADEK that was allicated to fit the bath was excellent and very tidy at his work.l would give him 11 out of 10 if I could. I would highly recommend him toanyone.

9 de janeiro de 2026
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Resposta da Mobility Plus

Hello Raymond,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

With gratitude.

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