Modern Mirror Design Opiniões 

627
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Having made a purchase, the product became faulty after a few weeks. Customer services quickly identified the problem, sent replacement parts and documentation to support the fix. A very nic... Ver mais

Classificada 5 em 5 estrelas

Modern mirror did great job with technical advice and prompt delivery. Unfortunately my mirror arrived with a broken back light dimmer switch (probably broken in transit). They supplied a replacemen... Ver mais

Classificada 5 em 5 estrelas

Really brilliant mirror with a daylight setting and a brighter light, good size and nice pouch to keep it in, only problem is, my daughter has pinched it so I’ll have to get another one, good reputa... Ver mais

Classificada 1 em 5 estrelas

I am a previous customer (28th Oct 2014), and purchased the 'Treece' mirror (LM236089018), The mirror has worked well since purchasing, with the Fluorescent tubes being replaced once (fair wear).... Ver mais

Informações sobre a empresa

  1. Renovação de casas de banho

Informação fornecida por diversas fontes externas

Modern Mirror Design Limited The Red Forge 9a Station Road Corsham Wiltshire SN13 9EU United Kingdom


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

627 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(627)

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Classificada 5 em 5 estrelas

Mirror came well packaged

Mirror came well packaged. Chose this one because we needed the shaver socket to be at the bottom whereas most are on the right hand side. Really pleased, has modernised our bathroom and love the demister which works really well.

5 de abril de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Good BRITISH quality

Good quality. Looked at other mirrors very similar to this one. A lot more expensive. It’s British made, which I love. It arrived on the date we were told. So no problems what so ever. I would recommend the company and product.

25 de março de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Mirror was delayed twice by a week

Mirror was delayed twice by a week, so my fitter had left and finished, finally arrived after several emails and calls.

Apart from they're customer service chap Ronan who was brilliant, I wouldn't use again in a hurry, but mirror is great

24 de março de 2020
Opinião espontânea
logótipo da Modern Mirror Design

Resposta da Modern Mirror Design

Hello Sir/Madam, we are sorry for the delivery issues you have experience, the delay was our fault and we apologise for the inconvenience.

Kind Regards Modern Mirror Design

Classificada 5 em 5 estrelas

Excellent customer service

There was a problem with my order (parcelforce lost one of the mirrors) but Ronan in customer service was incredibly helpful, speeded up the dispatch of another mirror for me and then had to send out a replacement for the one that went missing. He called regularly to update me with what was happening and made me feel like I was a valued customer. Definitely recommend ( and the mirrors are fab too)!

18 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Good quality & modern mirror

The mirror is lovely. Just as how I imagined it would be. It lights up the whole bathroom without the ceiling led lights on. Very good quality & looks great. Haven’t used the shaver socket yet. Sensor function is very good, my teenage kids are very impressed. So overall very happy with the product & will buy a smaller one for the en-suite which will be renovated in April.

18 de março de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

"Batteries Not Included"!

So, got the battery-powered LED mirror and would have to say as a product, it’s great. All well packed, quick delivery, nice quality and works as it should.

However, the description specifically say that: “This product features: 8 x 1.5v AA Duracell batteries (included)..”

I checked twice – there were no batteries of any sort included in the box, therefore in order to use it, I had to go out and purchase 8 AA Duracell batteries. So happy with the product, but not happy at having to drive to the shops and pay an additional £7.00 for the batteries that should have been included. Messaged the business and after providing a receipt, was refunded for the batteries. No apology, no surprise that there weren't batteries included in the box and no offer of a few quid off to cover the 8 miles I had to drive to get batteries. So, in summary - product is great, customer service, less so.

15 de março de 2020
Opinião espontânea
logótipo da Modern Mirror Design

Resposta da Modern Mirror Design

Dear Sir/Madam, Thank you for your review, and apologies that the buying experiences was not great. We try to ensure all parts are received first time round and we are sorry this was not the case this time. We do appreciate the feedback and will make the necessary changes to improve our service.

Kindest Regards & Best wishes
Modern Mirrors

Classificada 5 em 5 estrelas

Fantastic mirror

A lovely mirror which is great for applying make up (make sure you get the daylight bulbs). I ordered it late Friday afternoon and it arrived the following Monday. Definitely a great buy.

28 de fevereiro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Zero Customer Support

Purchased mirror in November and it was faulty 2 weeks later, contacted Modern Design in December and was told nobody was in Customer Support until January. Sent new mirror in January but that didnt work either. Now Customer Support is ignoring my letters emails and telephone calls. Now i am taking them and their sister company Illuminated Mirrors UK to the Small Claims Court.

Ridiculous and typical.
The owner replies that he has returned the Laptop I sent by mistake when it was his company that organised DPD to collect the same mirror TWICE in 5 days and collected the Laptop by mistake.
Three time the owner has personally told me he will resolve my situation
THE MAN IS A LIAR, BUY ELSEWHERE, there are plenty of other companies, I HAVE NOW FILED THE COURT PAPERS

23 de fevereiro de 2020
Opinião espontânea
logótipo da Modern Mirror Design

Resposta da Modern Mirror Design

Dear Mr Palmer,

We are sorry you received faulty goods, this is extremely rare and 97.5% of our customer receive an undamaged and flawless item(s) first time round. We understand you sent us back your laptop in error instead of our mirror and that this has now been resolved. We acknowledge there was some difficulty/confusion resolving this, leading to some delayed responses. We are glad you are now happy with the outcome and if you require anything else, just let us know.

Kindest regards,

Modern Mirror Design

Classificada 1 em 5 estrelas

Poor service

Mirror received faulty, took a week to sort out issue. Arranged replacement for set date now been emailed to say won't be delivered now. Still trying to sort

22 de fevereiro de 2020
Opinião espontânea
logótipo da Modern Mirror Design

Resposta da Modern Mirror Design

Dear Sam,

We are sorry you received a faulty product and that the replacement was delayed.

We understand it was delivered yesterday and we hope you enjoy the product.

Kindest regards,

Modern Mirror Design

Classificada 1 em 5 estrelas

Delivery was later than promised and no…

Delivery was later than promised and no fixings on back of mirror meant that we had to return it and ask for replacement

20 de fevereiro de 2020
Opinião espontânea
logótipo da Modern Mirror Design

Resposta da Modern Mirror Design

Dear Mr Fardy,

We apologise for the trouble you had initially. We understand this matter has now been promptly resolved and a replacement is due to you early next week.

Kindest regards,

Modern Mirror Design

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