Banner for moneyhelper.org.uk (incl. pensionwise.gov.uk)

moneyhelper.org.uk (incl. pensionwise.gov.uk) Opiniões 

332
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Why do all (ok.... most) government www have rubbish IT? Annuity quote..... declared NO blood pressure diagnosis, but could not get quote as it wanted to know the amount of (non existent) medic... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was very impressed with my pension wise appointment. Lawrence was very knowledgeable and friendly through out, highlighting all the key points of each pension option as well as providing inf... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had my insurance cancelled just before I was due to go away because of medical changes. I was recommended to contact moneyhelper who were able to give me random telephone numbers of various insurer... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy online booking. Agent called on date and time agreed, and was extremely friendly, knowledgeable and helpful. He covered everything I needed and answered my questions. I was sent an email afte... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviços de informação

Sobre moneyhelper.org.uk (incl. pensionwise.gov.uk)

Escrito pela empresa

Making your money and pension choices clearer

MoneyHelper offers you clear money and pensions guidance that’s quick to find and easy to use. Our service is backed by government and provided through the Money and Pensions Service.

Whatever your circumstances, we’re on your side. Our website, helplines, webchat and email services can answer your questions in the way that suits you best.

MoneyHelper also provides Pension Wise, a free and impartial government service to help you understand the different ways you can take your pension pot with our one-hour appointments.

You can get an appointment if you have a UK-based defined contribution pension and are:

  • 50 or over
  • or under 50 and:
  • inherited someone else's pension, or
  • are retiring early due to poor health.

We can also help you:

  • deal with debt
  • reduce your spending and build up savings
  • navigate life events such as redundancy, relationship breakdown, retirement or bereavement
  • budget for bills or major purchases
  • learn about mortgages and renting
  • find out about extra benefits and entitlements
  • report financial scams or fraud.
 

How to find us

Online:

Phone


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

332 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(332)

240 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great experience: was like talking…

The whole experience was like talking to a good friend, whom you truly trust. Conversation flowed with ease and this made asking questions really very easy and comfortable. Didn't feel like anything I had to ask was silly and I was treated with complete respect - really was a great informative conversation (chat). Thank you so much.

7 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

you MUST do this first.

Having almost been pressurised into shifting my private pension to the first company i came across, i decided to contact Pension wise and make an appointment.
Good job i did.
75 minutes later after a well informative and constructive conversation i had a clearer view and idea of what to do. You might think you know what,s best but trust me, give Pension wise a call, make an appointment and take your time. it,s worth it.
Highly recommended. !

27 de abril de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

Very helpful

Very helpful, knowledgeable and easy to get the questions I needed answering .
Highly professional, would recommend and use again, thank you.

11 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

Private pension advice

Very knowledgeable and helpful

13 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 1 em 5 estrelas

condescending manner

initial call to the operator left me cold and uninterested in taking things any further with this company, due to his patronising and condescending manner

13 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Classificada 5 em 5 estrelas

Would highly recommend!

I enquired due to trying to obtain holiday insurance with existing health conditions & having an awful experience. Moneyhelper sent me a link & were extremely helpful over the phone. I am now sorted thanks to Moneyhelper & very grateful.

20 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

Helpful and knowledgeable

I had questions about my existing workplace pensions and future vis self employed options. The advisor was knowledgeable, clear, helpful, and warm, helping me to resolve my queries and leaving me with a clear understanding of my options. Definitely worth using this free service!

12 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

Excellent service

Being able to speak to someone knowledgeable for personalised information which is impartial and non-commercial was invaluable. The agent was helpful, listened to my situation and didn't rush the conversation. I know I can go back to them if I have further questions. 100% recommend.

7 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

Travel insurance.

Excellent service.we used Money Helper to book our travel insurance.

13 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 2 em 5 estrelas

MH bespoke session

Each session needs to be bespoke to client’s scenario, which could be hashed out in 10 mins. Agent took 1hr 10 mins. The meeting was a waste of time.

12 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Classificada 1 em 5 estrelas

Complete waste of time

This organisation is a complete waste of time and I wasted a lot of my time and effort yet ended up with no advice. "Book a telephone appointment" had nothing available for two months. "Book an online appointment" is a total con and at the end of it you aren't given an appointment with an adviser. I tried using "Live Chat", typed in an extremely detailed description of my problem, waited 20 minutes and received no response, closed the browser window. Then when I went back to the site later to check something else, Live Chat popped up with an adviser having asked me loads more questions. Tried to reply but was taken right back to the AI chatbot starting question of "What is your name?". Total waste of time. Then they woke me and wifey up at 1:09am by sending me an email asking for more feedback!

18 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Classificada 5 em 5 estrelas

Excellent clear information

Excellent clear information. Saved me having to wade through all the data checks, call queues, hold music of my 2 pension providers to ask a specific question about 'small pot' rules.

13 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

Very professional and tailored advice

Very professional and tailored advice. Clearly explained

12 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 1 em 5 estrelas

Complete waste of time

Complete waste of time, woman on the phone wasted an hour of my time and got no help whatsoever

18 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Classificada 5 em 5 estrelas

Called moneyhelper after seeing Martin…

Called moneyhelper after seeing Martin Lewis show, the guy was so knowledgable and helpful
I wanted clarity on a final pension and he gave me that! And talked through my other pensions
Also advised me I didn't need to pay £1000 per pension for financial advise, which I wasn't going to, but amazing that the FA wanted that
Well done moneyhelper

8 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

The whole experience was tremendous

The whole experience was tremendous,timing of the call, professionalism throughout and the exceptional knowledge of the pension market. Jim the representative for pension wise was magnificent in every way thoughout the call. He explained every detail and more importantly he took time to listen . Thank you Jim.

6 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

Clear and helpful advice

Clear and helpful advice. I had a fair amount of knowledge on pension options but some questions on the detail. The agent was knowledgeable and able to answer my questions. Well worth the hour spent
(This review relates to a PensionWise appointment)

5 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

I was struggling to get travel…

I was struggling to get travel insurance as I was on a waiting list for knee surgery. Once my medical history had been taken, money helper were brilliant in directing me to several companies who would insure me.

4 de maio de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

Overall valuable information!

Overall very satisfied with appointment & time given, explaining discussing the 6 options for your pension - clearly setting out how each work. Good guidance for anything you have missed or required to check within your own pensions & providers. Really its all learning & picking anything you may have not known or fully understood before. Overall very valuable information!

14 de abril de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Classificada 5 em 5 estrelas

Very knowledgeable advisor explained…

Very knowledgeable advisor explained everything I needed to know.

21 de abril de 2026
Opinião espontânea
logótipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

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