I've recently had a terrible experience with Motor trade. This company was still trading through auto trader when I saw a vehicle that I liked the look of (they had good reviews through auto trader).... Ver mais
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Leia as opiniões dos outros
Please avoid this dealership. I purchased a vehicle from them which had serious faults that I believe were deliberately hidden from me at the time of sale. When I raised my concerns, I was met... Ver mais
Picked our car up today, Audi TT. Michael was more than accommodating from start to finish with the handover. The car was exactly as described and Michael insisted on a test drive even though we felt... Ver mais
A empresa respondeu
Motor Trade UK Ltd is now showing as permanently closed on Google! Running away from what they have done to their customers! If you’ve also had similar experiences with this company, I’d suggest c... Ver mais
2,1
Mau
22 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 11% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fabulous
Picked our car up today, Audi TT. Michael was more than accommodating from start to finish with the handover. The car was exactly as described and Michael insisted on a test drive even though we felt it was not needed. Absolutely would recommend this dealership.
25 de outubro de 2025
Opinião espontânea
Resposta da Motortradeuk
Thank you so much for your kind words and for taking the time to leave such a lovely review. We’re delighted to hear you’re enjoying your Audi TT and that we were able to make the handover a smooth and positive experience. Ensuring that customers feel confident before driving away is very important to us. We really appreciate your recommendation and wish you many happy miles ahead.
Avoid this dealership at all cost
*Updated by request of Motortrade.UK
Avoid this dealership at all cost. My son bought a car from Motor Trade UK for £2050. The following day, it wouldn't start. RAC called out and diagnosed with tons of problems and they advised taking back. Initially, Motor Trade seemed helpful and agreed to fix it. Meanwhile, my son is without a car to get to work. Four days later, a mechanic is sent. Fixed one problem, found more. Car still unsafe to drive. Long story short; problems with car continued and Motor Trade advised my son to return the car for a refund. He did this on 26th of September and they fobbed him off saying he would have his refund by 1st of October. This didn't happen. Our calls and messages were ignored. I eventually got through to them (using a different phone number) and spoke to salesman 'M' who was incredibly nervous and very unprofessional. He claimed he'd been asking my son for his bank details. Completely untrue. We have every communication screenshot. The same salesman again promised two separate dates for refund, which didn't happen. By this time, we are getting really frustrated. Eventually, ten days after returning the car, he got £1850 back - £200 less than what he paid. Absolutely disgusting. To add insult to injury, they have put the car back on their website for £2500. Again, with a glowing write-up about the vehicle. Don't believe anything from this dodgy place. They are so incompetent, they didn't even send the V5C off. Car was a black Volvo S40. Stay well away!
Update: 'unpleasant' message sent to us a week after this review from salesman at Motor Trade UK. Again, screenshot for evidence how this company operate.
7 de outubro de 2025
Opinião espontânea
Resposta da Motortradeuk
We strongly dispute the accuracy and fairness of this review.
Firstly, the reviewer was not the purchaser of the vehicle. This review has been written by a third party, and as such does not represent a first-hand customer experience.
The vehicle was returned by agreement and never did we “fob anyone off”. We have written evidence showing that bank details were requested multiple times before any refund could be processed. We suggest the reviewer confirms this directly with the purchaser, as we retain full communication records.
No member of staff behaved nervously or unprofessionally, and that allegation is entirely untrue.
The refund amount reflected the vehicle’s use and agreed deductions. This was explained at the time and accepted. The suggestion that money was withheld dishonestly is false.
We also categorically deny that calls or messages were ignored. In fact, a mobile mechanic attended very late at night in an effort to assist, something entirely inconsistent with the claim that we were unhelpful.
Regarding the V5C, this was intentionally not submitted, as we operate a standard grace period before registering a new keeper. This protects customers from unnecessary additional ownership records should a vehicle be returned, which, in this case, proved entirely appropriate.
Finally, re listing the vehicle for sale with an updated description following full inspection and resolution is standard industry practice. Our business description is 'car sales'.
We welcome genuine reviews from actual purchasers, but we do not accept reviews containing exaggerated, misleading, or factually incorrect statements written by third parties. We reserve the right to challenge reviews that misrepresent events.
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