Excellent customer service. I have my own dog walking business and found the Mud Daddy an important piece of kit to keep my clients dogs clean when we’ve finished our walks. It’s been a brilliant... Ver mais
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Leia as opiniões dos outros
Fantastic service from the Mud Daddy team. I had some issues with a broken brush assembly. I reached out to the Mud Daddy team and they have been absolutely brilliant in their customer service. Spe... Ver mais
Product received in good time. Nice question machine and the rechargeable spray is a game changer compared to the manual pump version. Im a prefessional dog walker so this is a blessing g when for whe... Ver mais
Mud Buster! A product that really does perform as stated! Mud Daddy has certainly been invaluable in the care of my exuberant spaniel who loves his walks - especially when there is a nearby strea... Ver mais
Informações sobre a empresa
Escrito pela empresa
✔ MUD REMOVER: Perfect solution for removing fresh mud or dirt from surfaces; pressure washer suitable for cleaning paws, hooves, boots, bikes, wellies, tyres and more. ✔ MULTI PURPOSE: Wash dogs paws before they get in the car; scrub football boots when the children come back from the field; clean bicycle tyres before wheeling into the house; whatever the mud you wish to remove Mud Daddy is the only tool you need. ✔ ECO-FRIENDLY: Uses 90% less water than a hose pipe; uses 80% less water than a jet wash, environmentally friendly option. ✔ PORTABLE: Practical portable device; compact in design, ideal for taking in the car for dog walks, camping or festivals with heavy duty hose and built-in sprayer brush. ✔ EASY USE: Simply fill with warm or cold water, add shampoo or cleaning fluid as you desire, pump the handle and the water will flow, use the handy brush attachment to scrub away the dirt
Informações de contacto
Mud Daddy House, Unit 3, Fisher Street, NE6 4LT, Newcastle Upon Tyne, Reino Unido
- Hello@muddaddy.com
- www.muddaddy.co.uk
4,7
Excelente
724 opiniões
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I had some issues with my mud mummy…
I had some issues with my mud mummy leaking. Saima from customer services was awesome providing speedy response and a really fast resolution. Excellent customer service
1 de outubro de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Rowena, thank you for your feedback! We’re sorry to hear about the issue with your Mud Mummy, but we’re thrilled that our customer care team member could respond quickly and resolve it for you. We’ll be sure to pass on your kind words to her – she’ll be delighted to hear them.
We truly appreciate you taking the time to share your experience and are glad we could provide a positive resolution. If you need any further assistance, we’re always here to help.
Mud Daddy Team
www.muddaddy.co.uk
Definitely 5 stars
Definitely 5 stars
The after care from Mud Daddy is excellent
It is speedy & sorts out any problem immediately
Very happy to deal with such a professional company
It makes it a pleasant experience
15 de setembro de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Susan, thank you very much for your feedback. We are pleased to hear that our aftercare service met your expectations and that any issues were resolved promptly. Providing professional and efficient support is a priority for us and we are glad this contributed to a positive experience. We sincerely appreciate your kind words.
Mud Daddy Team
www.muddaddy.co.uk
Superb product
Superb product. Really useful
Also I lost a part and it needed replacing. The customer service I received was absolutely superb.
If you’ve got a mucky dog, get one of these. You won’t be disappointed
3 de setembro de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Steve, thank you for taking the time to share your feedback!
We’re so pleased to hear you’re finding the product useful and that our customer care team could support you with the replacement part. It’s great to know it’s helping with your mucky dog — we really appreciate your recommendation!
Mud Daddy Team
www.muddaddy.co.uk
At first my mud daddy was great until it sprang a leak
At first my mud daddy was great, used on my dog and hubby used on his golf cart.
Got it out this summer and was fine until we pumped and it sprang a leak on closer inspection it has a crack I’ve tried emailing mud daddy for help and all the keep sending me is offers to purchase a refurb daddy
After my review finally I’ve had a reply to my email asking for photos let’s wait and see update to follow
1 de julho de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi there, thank you for your feedback and we’re sorry to hear about the problem you’ve had with your Mud Daddy.
We’d like to review your case in more detail to see if we can help.
From what you’ve described, it seems the product may be out of warranty and the issue could be related to maintenance or storage over time.
However, if you could share more information with us, such as order number along with any photos or short video of the crack and the overall condition, we will be able to investigate further and advise you on the best possible solution. Please send these details to us at hello@muddaddy.com so we can look into this for you.
Thank you.
Mud Daddy Team
www.muddaddy.co.uk
Super service
Been a customer for 18 months now, and love their products-towels, outside tap kit, but this week I'm blown away by their customer service. I made a query about my very well used 8l Mud daddy, and they've replaced not just the part I had a minor issue with, but the whole thing.
9 de agosto de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Bev, thank you so much for your continued support over the past 18 months! We’re thrilled to hear that you love our products and that our customer care team has impressed you. It’s always our goal to go the extra mile, so we’re glad we could resolve your issue by replacing the Mud Daddy to ensure you have the best experience possible. Your feedback means a lot to us and motivates our team to keep delivering top quality and care. Thanks again for choosing us.
Mud Daddy Team
Update on my review
Initially had issue but prompt and very helpful response from gosia resulted in o ring being sent and received within two days. I find the mud mummy 8 litres really good at removing mud from a very hairy cocker spaniel. Quick towel dry and we're good to go. The 8 litre easily does two medium dogs. It is quiet which is good.
Overall, really useful appliance to have particularly for longer haired dogs.
13 de julho de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi there, thank you so much for your lovely feedback!
We’re glad to hear the issue was quickly resolved and that you're finding the Mud Mummy 8L so effective—especially with your very hairy cocker spaniel! It's great to know it's helping make clean-ups easier and quieter, especially with multiple dogs.
Your kind words mean a lot to us, and we’re happy to be part of your post-walk routine.
Mud Daddy Team
www.muddaddy.co.uk
Did not meet expectations
I had high expectations of The Mud Daddy after reading reviews, but I’m sorry to say these expectations were not met. Even pumped to max, the water trickled out and was pretty ineffective. I had to resort to a hosepipe to get rid of all the shampoo left on my dogs’ coat. I’m glad it suits others, but for me it’s been a waste of money, sadly.
4 de maio de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Alison, thank you for taking the time to share your experience and we’re really sorry to hear the Mud Daddy didn’t meet your expectations.
We’re proud to have many happy customers who find the Mud Daddy incredibly useful, and we’d love for you to be one of them. Sometimes a quick adjustment can make all the difference, so please do get in touch with our customer support team at hello@muddaddy.com. We’re here to help and will do our best to ensure you get the best performance from your Mud Daddy.
Mud Daddy Team
Discount offers not a true discount as delivery charge then applied
Ordered mud mummy 8litres and had discount code but when applied, it took the total to under £50 and consequently I then did not qualify for Free delivery of £3.99. I find this a bit of a sketchy move. I contacted them but they responded by reiterating the above...not impressed! Regarding the response from mud daddy,nowhere on the web page does it make this clear, hence the "sketchy" comment.
7 de julho de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Mary, thank you for your feedback.
While applying a discount code may reduce the order total below the free delivery threshold, it still results in a better overall deal—even with the standard £3.99 delivery charge applied. In your case, the savings from the discount outweighed the delivery fee, meaning you still received a better value than paying full price with free delivery.
Our promotions are designed to offer customers flexibility: some prefer to save directly on products, while others aim for free delivery on higher-value orders. We do our best to make these options clear so customers can choose what works best for them.
We appreciate you taking the time to share your thoughts and will pass this along to the relevant team for review.
Mud Daddy Team
www.muddaddy.co.uk
My first ‘muddaddy’ shower off is a…
My first ‘muddaddy’ shower off is a winner already and I haven’t even used it properly yet. I managed to forget to check out the thermal jacket at the purchase point so it didn’t arrive with the main product. But one email to the ‘muddaddy team and it’s all been sorted. A lovely person called Saima helped arrange for the jacket to be sent without any hesitation. I’m delighted with the quality of the ‘muddaddy’, even though there’s not much mud around just now, it’s been brilliant for getting the pollen off my dogs paws after our walks in the fields. Helps keep his seasonal allergies at bay already. Thanks ‘muddaddy’ you’re a winner in my opinion.
3 de julho de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Maxine, thank you so much for your wonderful feedback! We're thrilled to hear that your first experience with the Mud Daddy has already made such a great impression — even before tackling the mud!
We're also really pleased to know that our colleague was able to quickly assist you with the insulated jacket. We’ll be sure to pass on your kind words to her.
It's fantastic to hear that the Mud Daddy is already useful for you and your dog.
Thanks again for taking the time to share your experience — it truly means a lot to us.
Mud Daddy Team
Amazing service
After a couple of years, we had trouble with our electric brush. I didn't expect anything, but they sent a replacement brush with absolutely no quibbles. Fantastic service
26 de junho de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Jacqui, thank you for sharing your experience with us! We're really glad we could help sort out the issue with your power brush. We always aim to provide the kind of service we’d want to receive ourselves, so it’s lovely to hear that it made a difference.
Your kind words truly mean a lot to our team. If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Mud Daddy Team
www.muddaddy.co.uk
Free Replacement after Power Brush Failure!
The Power Brush has failed after 2 years but only approx. 20 usages.
Having contacted Mud Daddy they will now send me a repacement at no charge - that's customer service!
16 de junho de 2025
Opinião espontânea
Resposta da Mud Daddy
Thank you for your kind feedback. We’re glad we could resolve this quickly for you. We’re committed to providing excellent customer service and appreciate your support.
Great service!
My 12L was not working properly due to a problem with the hose and Mud Daddy replaced the hose free of charge even though it was out of warranty. Great service!
30 de maio de 2025
Opinião espontânea
Resposta da Mud Daddy
Thank you for your kind words. We're pleased we could resolve the issue and get you back up and running. Supporting our customers wherever possible is a priority for us, and we're glad we could assist in this instance.
Returns pay postage both ways
Bought the wrong item (due to the Mud Daddy Google campaign misrepresenting it). Had to pay postage to return it and only got a refund for the item not the initial delivery charge
19 de maio de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Drew
Thank you for your feedback.
Please note that all our campaigns are designed to provide clear and accurate information, ensuring that customers know what they are purchasing.
In this case, the item appears to have been purchased by mistake, and as such, our standard returns policy applies. This includes a refund for the item itself, but not the initial delivery charge, unless the product is faulty or not as described.
Please don't hesitate to contact us directly if you need more clarification.
Thank you for your understanding.
Mud Daddy Team
Dreadful customer service can't give 0 star
Dreadful customer service from customer service Plus the advert they have on Facebook currently is misleading. It says you can recieve a free insulated jacket for mud daddy if you purchase a bundle, which I did. But I'm not entitled to it because the system applied the code.
Edited to remove the person's name who gave dreadful customer service as per MudDaddy request!
Blocked on social for calling them out! I can post email receipt and screenshot If needed. The pits of a company. The worst customer service attitude I've had to endeavour for a online purchase.
Date of experience: March 05, 2025
5 de março de 2025
Opinião espontânea
Resposta da Mud Daddy
Hi Paula, thank you for your feedback.
We’d like to clarify the situation regarding the insulated jacket promotion. To receive the free insulated jacket, customers must add it to their cart when purchasing a qualifying item. This step is necessary, as the system does not automatically include the jacket with eligible orders.
As outlined in our terms and conditions, only one promotional offer can be applied per order.
In your case, you purchased a bundle and applied the 20% discount code at checkout. This made the order ineligible for the free insulated jacket, as the system can only apply one promotion at a time.
Our FB add is clear and not misleading. It states that we currently have two separate promotional offers:
a free insulated jacket when purchasing a unit (with the jacket added manually to the cart), or 20% off when purchasing a bundle.
Many of our customers have successfully taken advantage of either the free insulated jacket offer or the 20% off bundle offer, depending on what suited their needs best.
Thank you for understanding.
Regards,
Mud Daddy Team
Great customer service and response…
Great customer service and response time to a query I had. Product is fab too!
14 de maio de 2025
Opinião espontânea
Resposta da Mud Daddy
Thank you for your kind words. We're delighted you're enjoying your Mud Daddy!
Great customer service
I purchased a 5 litre Mud Daddy some years ago but having had hand surgery found I couldn't pump it and hold the dog. So I bought a Power Brush and it transformed the cleaning bit of walking a Spaniel!!
However, a year after purchasing the Power Brush, it quite suddenly stopped working. I contacted Mud Daddy asking for ideas on how to fix it and they sent me out a new brush!! I certainly wasn't expecting it so it was a lovely surprise.
So thank you S**** from Mud Daddy for being so lovely and sorting that out.
29 de abril de 2025
Opinião espontânea
Resposta da Mud Daddy
Thank you for taking the time to leave us a review. We're so pleased to hear that you had a positive experience, and we're proud of the team's dedication to delivering great service. Wishing you many enjoyable (and cleaner!) adventures with your spaniel and the Mud Daddy.
Perfect dog cleaning product
Customer service was excellent helping me choose the correct item I wanted for my dog. Also the 8l mud daddy is brilliant as it helps me get into her claws and gets all the mud out. Thank you for all your help and designing a product like this.
5 de abril de 2025
Opinião espontânea
Resposta da Mud Daddy
Thanks so much for your kind words. We're so glad you're getting great use from your Mud Daddy!
Convenient and perfect for cleaning my…
Convenient and perfect for cleaning my paddle board
7 de julho de 2024
Opinião espontânea
Resposta da Mud Daddy
Thank you for your review! We're delighted to hear it's working so well for you – great to know it's making clean-up quick and easy after your time on the water.
Very Useful
Easy to operate and works wonders on my horse’s muddy legs.
14 de março de 2025
Opinião espontânea
Resposta da Mud Daddy
Thank you for your review! We're thrilled to hear that Mud Daddy is supporting you in caring for your horse.
Indispensable for our mud-magnet Springer
Our Mud Daddy is absolutely indispensable! We have a mud-magnet Springer Spaniel and all the seasons see us return from our walks wet and/or muddy! With the Mud Daddy we can ensure that our dog is clean and comfortable, It is quick and easy to wash him off so that we are not trailing mud in the car. The Mud Daddy holds it's pressure well and although it has seen extremely good use it still works absolutely perfectly; however, we would like to invest in an insulated jacket for after those cold winter walks.
28 de março de 2025
Opinião espontânea
Resposta da Mud Daddy
What a wonderful review! Thank you for sharing. We're so glad you're getting great use from your Mud Daddy!
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