Mulberry Bush Ltd Opiniões 

208
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely beautiful ragdoll, Ella! Bought for my granddaughter's first Birthday. She looks exactly as in the photos and is so well made. I was worried the quality wouldn't be safe enough for a 1 year... Ver mais

Classificada 5 em 5 estrelas

Amazing! Quick delivery with regular updates during transit and order packaged with great care. The perfect NeeDoh for little hands, bonus that they are cats! Very happy kids. Thank you, will defin... Ver mais

Classificada 5 em 5 estrelas

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... Ver mais

Classificada 2 em 5 estrelas

Purchased above kit for Christmas. After opening, told that the solar panel only works in "direct sunlight", they do not recommend incandescent or LED bulbs as power source, only halogen. Hence diff... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de brinquedos
  2. Loja para bebé
  3. Loja de jogos
  4. Loja de lembranças

Informação fornecida por diversas fontes externas

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

208 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,5

Todas as opiniões

(208)

65 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Junior carpenter set

My son was really impressed with the junior carpenter set. It arrived with us in good time for his birthday

18 de setembro de 2025
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Thank you for your review, the Junior Carpenter is very popular - we're glad your son is enjoying it!

Classificada 1 em 5 estrelas

How do they have my address?

Have never heard of this company, let alone ordered from them but lo and behold, a personally addressed mail shot came through my door today. I am militant about not sharing my address with companies and so can only assume Mulberry Bush acquired my address from a sinister 3rd party, wittingly or unwittingly.

22 de setembro de 2025
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Claire, thank you for your review, sorry to hear you are disappointed. I'd like to assure you that there is nothing sinister going on, we only mail existing customers or addressees we believe would be interested in our range of toys, gifts and games. We'd be very happy to remove your details from our mailing list, please contact us directly with your postcode and we will do this for you.

Classificada 5 em 5 estrelas

All good. No glitches. Can recommend.

Ordered correspondence cards by telephone. Requested delayed delivery as I was going away for a few days. Good quality cards, exactly as ordered and posted out on the date requested. Will re-order in due course. Can recommend.

4 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful Pencils & Outstanding Service

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to take them in. What really stood out though was the customer service. Unfortunately, the first parcel was lost in the post (through no fault of the supplier, more down to Royal Mail), but as soon as I reached out, a replacement was sent straight away free of charge. The new set arrived in time for school starting, which meant so much. Brilliant customer service and a lovely product – highly recommended!

13 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Quick delivery time. The personalised dark pink rag doll is beautifully made. Perfect size for 1 year old granddaughter who absolutely loves it. The name is beautifully embroidered on it too. Would definately recommend.

21 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor cheap quality product

I bought spacebot 3000 . Extremely poor product with poor quality and cheaply made, it's impossible to unscrew it, doesn't do what it say cant fire disc from mouth stop working within seconds. Not worth the money at all

8 de agosto de 2025
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Customer, sorry to hear about the problems you've had with this item. I can see that you've contacted us and you're returning the toy to us. When the disks are inserted correctly and decent batteries are used there are usually very few problems with this toy. It's very popular and is a great toy! There should be no need to unscrew anything other than the battery compartment, it sounds like the screw head may have been worn by excessive tightening? We'll be in touch just as soon as the return arrives back with us, we will get this resolved for you.

Classificada 3 em 5 estrelas

Delivery issues.

Item was as described.
The reason for my mid star rating is due to the delivery issues! Paid for next day delivery, but due to the terrible service from Parcel force I won’t buy from here again unless they change the delivery service they use!

14 de julho de 2025
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Customer, sorry to hear about the delivery experience you received. Please can you contact us directly with your order number etc and we can look in to what happened? Thanks

Classificada 5 em 5 estrelas

Fantastic customer support

Fantastic customer support , Mulberry Bush made sure my gift arrived on time . My gift was beautifully gift wrapped , well worth the extra fee. Good old fashioned customer support , great selection of gifts that parents actually appreciate . Thank you.

27 de junho de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Poor Gift Experience

I ordered two gift wrapped presents - one sent directly to the recipient, and one sent to me.

I’m unsure of the quality of the product as it’s wrapped up, but I was surprised by the poor presentation of the gift wrapping/personalised message and the inclusion of a sales catalogue which seems a bit bad taste when sent to someone as a gift.

Had I known this is what the experience would’ve been like, I would not have paid extra for gift wrapping - and done it myself. Disappointing.

25 de junho de 2025
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Customer, we're very sorry you are disappointed with the gift wrapping service you received. Please can you email us a photo showing the gift wrapping and we can then look to address this. Many thanks, Mulberry Bush

Classificada 5 em 5 estrelas

Fabulous! Very impressed with this company who…

Very impressed with this company who not only fulfilled my order for a personalised child’s hairbrush beautifully, but also somehow managed to get it to me (at my request in order for it to return to Australia with my granddaughter) in one week rather than two which they usually have to allow for the hand-painting, drying etc. Very efficient and rapid responses from Customer Services. A pleasure to deal with and delightful products.

16 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quality toys from a quality supplier!

Super quick delivery of toys for my great granddaughter's 4th birthday. The toys were excellent quality and all safely boxed and wrapped. Very good service from order to delivery. I would definitely use Mulberry Bush again for presents. Well done!

28 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service!

I was absolutely thrilled with the service I got from Mulberry Bush. I ordered a remote controlled dinosaur for my grandson who lives in Berwick upon Tweed and stupidly didn’t change the delivery address! I live in Cornwall!
I quickly emailed Mulberry to ask if they could change the delivery address and they did! I got an email back from Tania confirming she’d changed the address and it arrived in time for his birthday!!
Excellent service! Thank you!

22 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

This was specially selected for the…a birthday present for a 5year old boy .

This was specially selected for the delivery date on the 23rd May for my grandson's 5th Birthday .Order Number: 473222. When he got home from school I told him the parcel was on the way !! As i was messaged , It still hasn't arrived . How disappointed we are . I paid and ordered in plentey of time so it would arrive for the birthday tea party. At 7 15 am you sent a message saying it was out for delivery So I won't recommend you and won't use your site agin . I do hope the present eventually arrives . 9.30 pm still no sign . Urusla Walsh

23 de maio de 2025
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Customer,
Thanks for your review, we are sorry your parcel was late. We despatched it on Thursday for your requested Friday delivery date. Parcelforce unfortunately mis-sorted it and it went to the wrong delivery depot. It was then forwarded to the correct depot and has been delivered this morning, one working day late. The tracking link we emailed you when your parcel was despatched showed this. With it being a bank holiday weekend, we were closed Saturday to Monday hence not replying to your emails until this morning. Your parcel has now been delivered one working day late - for which we apologise.

Classificada 5 em 5 estrelas

Wow… ordered today and have received…

Wow… ordered today and have received notification that my delivery is tomorrow!!! I’m sure it will be delivered but even if it isn’t I’m impressed. I feel fully informed.
Would really like to keep you informed of the amazing service so far…

19 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent response to lost package.

I ordered some toys for my baby grandson. Communication from Mulberry Bush was excellent. Unfortunately Royal Mail lost my package at their sorting office. I contacted Mulberry Bush and they sorted everything out and had another package delivered in plenty of time for my grandson’s birthday.

1 de maio de 2025
Opinião espontânea

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