Mulberry Bush Ltd Opiniões 

207
TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

Absolutely beautiful ragdoll, Ella! Bought for my granddaughter's first Birthday. She looks exactly as in the photos and is so well made. I was worried the quality wouldn't be safe enough for a 1 year... Ver mais

Classificada 5 em 5 estrelas

Amazing! Quick delivery with regular updates during transit and order packaged with great care. The perfect NeeDoh for little hands, bonus that they are cats! Very happy kids. Thank you, will defin... Ver mais

Classificada 5 em 5 estrelas

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... Ver mais

Classificada 2 em 5 estrelas

Purchased above kit for Christmas. After opening, told that the solar panel only works in "direct sunlight", they do not recommend incandescent or LED bulbs as power source, only halogen. Hence diff... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de brinquedos
  2. Loja para bebé
  3. Loja de jogos
  4. Loja de lembranças

Informação fornecida por diversas fontes externas

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

207 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,6

Todas as opiniões

(207)

65 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Poor courier used

This company uses Parcelforce to deliver who text me to say they would deliver between 12 and 1 pm on 20 /11/24. If I was unable to make that time I was given options . I was back in the house at 11.50 only to find out that Parcelforce tried to deliver at 11.40 . What is the point in giving you a narrow time frame and not complying with it? This is bad business practice. Surely it would be better for the courier to give a larger time frame if there is a possibility of them being earlier ?
I shall not use Mulberry again as you don’t use a reliable courier. I went out of my way to be back in time to receive the parcel.I received a parcel from Small Kins in Northern Ireland today which was sent using Royal Mail far more efficiently and quicker also.

20 de novembro de 2024
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Customer, apologies Parcelforce were a few minutes early for your delivery slot - the tracking shows an attempted delivery at 11.45am, just 15 minutes before their advised approximate delivery window. With the volume of parcels going through the delivery network and the impact of traffic etc etc it is impossible for any courier to be precise with delivery times. No courier is perfect, most of the time Parcelforce are one of the better ones - but we're sorry on this occasion they were a few minutes early and that you missed them. We're pleased that the tracking shows your parcel was successfully delivered the following day, still within the overall leadtime we promise. Sorry once again for the inconvenience, Mulberry Bush

Classificada 5 em 5 estrelas

Doll family

My granddaughters love these dolls ! They have both chosen different ones again this Birthday both selecting a change of outfit ! They are very well made and extremely good quality !

20 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I have been ordering for many years

I have been ordering for many years. They have a good choice of gifts especially for younger children. Ordering is simple, I prefer to phone, always very friendly operators and delivery is swift. And all from the comfort of my home

15 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The telephone was answered promptly by…

The telephone was answered promptly by a friendly voice. I placed my order and was advised of delivery time. My order was delivered by Royal mail within the time advised . Mulberry informed me of dispatch,which was well within the 5/7days quoted.My parcel arrived in perfect order. I have used Mulberry several times and always had excellent service and lovely toys.

7 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful gift for a little girl

I have just received the Christmas gift I have bought for my grand-daughter this year. It is the Swan Lake Ballerina Jewellery Box and it is absolutely lovely! Thank you Mulberry Bush.

18 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Say no to Rubber band guns…

As a member of a Hedgehog Rescue I am dismayed to see Rubber band guns being sold by this reputable company. They are a serious danger to wildlife as the rubber bands are discarded outside where wildlife, including hedgehogs can become entangled. These bands inflict severe injuries on the hogs and some die or have life changing injuries. Hedgehogs are vulnerable to extinction so don't need this added problem.

12 de novembro de 2024
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Reviewer, thank you for your comments. We have been selling this item for over 12 years and over that time never had anyone - customer or otherwise - contacting us about this. On the day you wrote your review, we received the same comments from a number of people, all of whom appear to be stirred up by your Facebook action group. And whilst I sympathise with your case, and the action you're trying to enact, bombarding family businesses with emails and writing damning reviews is unfair and not the way to get what you want. We have amended our product description to encourage indoor use only, we feel this a sensible and proportionate approach. In addition, we would draw your attention to the numerous toys and educational gifts we offer to encourage children to get closer to nature and the natural world around us. We trust you will agree that encouraging children from a young age to understand and enjoy nature is essential.

Classificada 1 em 5 estrelas

Selling toys dangerous for wildlife

Sadly, they are selling an un-environmental - and lethal to wildlife - rubber band gun to the dismay of hedgehog rescues up and down the country. Please kindly withdraw this so-called 'children's toy' from sale before wildlife are hurt and you inevitably increase the litter in the environment. Other eco-friendly options are available.

12 de novembro de 2024
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Reviewer, thank you for your comments. We have been selling this item for over 12 years and over that time never had anyone - customer or otherwise - contacting us about this. On the day you wrote your review, we received the same comments from a number of people, all of whom appear to be stirred up by your Facebook action group. And whilst I sympathise with your case, and the action you're trying to enact, bombarding family businesses with emails and writing damning reviews is unfair and not the way to get what you want. We have amended our product description to encourage indoor use only, we feel this a sensible and proportionate approach. In addition, we would draw your attention to the numerous toys and educational gifts we offer to encourage children to get closer to nature and the natural world around us. We trust you will agree that encouraging children from a young age to understand and enjoy nature is essential.

Classificada 3 em 5 estrelas

Not sure why you charge extra for…

Not sure why you charge extra for delivery to the Isle of Wight, as I thought if you use Royal Mail they don't charge extra for deliveries here.

30 de outubro de 2024
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Customer, thanks for your review. We send our parcels with a number of couriers. Contrary to what you say, we are charged surcharges by couriers for shipping to the Isle of Wight. These charges and surcharges are usually well in excess of the £3.99 postage and packing we charge our customers, but we do not feel it fair to fully pass on these surcharges to our customers. At £3.99 for delivery, the postage price is, for most parcels, considerably less than the price Royal Mail or other couriers might charge if you went direct (eg to a Post Office). I'm sorry you are disappointed, but hopefully this explains why we have to charge £3.99 for delivery to the Isle of Wight.

Classificada 1 em 5 estrelas

An expensive toy I had purchased did…

An expensive toy I had purchased did not work. When I contacted the company, they implied I wasn’t using it correctly. They left me on hold 3 times to “consult a colleague” and insisted the toy be returned for “assessment”. To return the toy the company require many steps to be followed. In summary, a really poor experience. I will not use Mulberry bush again and will tell my many friends and family how bad the customer service was.

27 de outubro de 2024
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Customer, I apologise for the experience you have had. The colleague that you spoke to on the day was relatively new with us and as such was not familiar with the product. It is however a product we've been selling for many many years and we get very few problems with it. And on the few occasions when customers do report problems, we usually find it works fine, it just needs properly explaining how to check it works and check that it's not faulty. As my colleague didn't fully understand the product herself, she was just asking the rest of the team for advice. At the end of the conversion you were advised to return it to us (at no cost to yourself). Just as soon as we receive it back, we will process your return and offer you either a replacement or a refund. With in excess of 2000 products in our range, it is impossible for new employees to be immediately knowledgeable about our full range and we encourage them to ask for help as required. But, at the end of the day, the experience you received was not as good as we would like, and for that I'm very sorry. Best wishes, Mulberry Bush

Classificada 5 em 5 estrelas

Top quality items

Usual good quality and prompt delivery of ordered goods.
Now all 3 grand daughters have personalised swimming gear. Armchair shopping for slightly immobile grandma, who finds the choice of well made presents for children good and in many cases quite different.Thanks.

9 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Hassle for the recipient of a gift

Fair enough to request photo of defective product but that should have been enough in most cases to send a replacement.
Instead more into was asked for as well as return of difficult-to-package product.Much hassle for the recipient.
Since this was a gift and a small child was disappointed, I consider the response inadequate and inappropriate.
Won't buy from you again .

16 de setembro de 2024
Opinião espontânea
logótipo da Mulberry Bush Ltd

Resposta da Mulberry Bush Ltd

Dear Customer, we are sorry you were disappointed and that the item you received was faulty. We understand that the pop-up football goals can be difficult to get back in the bag, which is why we sent you a helpful link to a video showing how to do this. We also explained that there would be no cost for you to return the faulty item - this offer is still available to you if you wish. We remain very happy to either replace the faulty item or, upon the receipt of your return, give you a full refund. Mulberry Bush

Classificada 5 em 5 estrelas

Quality All Round

Lovely products ,excellent service very pleased with our purchase our granddaughter will love the farm and extras.Highly recommended.Many thanks.

3 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. I ordered my toy, paid and received confirmation of my order all within minutes. The parcel arrived the next day. It was very well packaged too. Just a brilliant service from Mulberry Bush Ltd. Thank you very much

15 de maio de 2024
Opinião espontânea

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