Vendido por My 1st Years
A informação nesta página é baseada exclusivamente nas opiniões de produto que os clientes da My 1st Years escreveram via Trustpilot.
Lovely box.
Resposta da My 1st Years
Hi, thank you for the lovely review! We put a lot of thought into how our gifts arrive, not just what's inside - a personalised gift should feel special from the moment the box is opened, so it's brilliant to hear the box made the present feel even more special.
Best regards, Aleksandra, Customer Services, My 1st Years
Too large for gift, so basically a waste of time!
Resposta da My 1st Years
Hi Karen, thank you for taking the time to share your feedback. We’re sorry to hear you felt the Luxury Gift Box was too large for your gift and that this affected your experience.
We use gift box sizes that are relevant to the items purchased, to ensure the products can be packaged and presented safely. However, we completely understand that you felt the box was larger than expected, and we’re sorry it wasn’t quite what you had in mind.
Thank you for sharing your feedback with us - we’ll certainly take it on board.
Best regards, Aleksandra, Customer Services, My 1st Years
Something useful which be used and reused while looking very stylish!
Resposta da My 1st Years
Hi Denise, thank you for the lovely review! We’re so pleased to hear you found the gift box both useful and stylish. We put a lot of thought into how our gifts arrive, not just what's inside, so it’s brilliant to know the presentation made such a great impression
Best regards, Aleksandra, Customer Services, My 1st Years
The gift box lid had a 2 inch tear in it when it arrived.
Resposta da My 1st Years
Hi Emily, thank you for taking the time to leave your review. We’re really sorry to hear that the lid of your Luxury Gift Box arrived with a tear - we completely understand how disappointing this must have been, especially when the box is part of the gift presentation.
We’d be more than happy to arrange a replacement for you. Please get in touch with our Customer Services team, and we’ll be happy to get this sorted for you as quickly as possible.
We’re sorry again for the inconvenience caused, and thank you for bringing this to our attention
Best regards, Aleksandra, Customer Services, My 1st Years
great add on .
Resposta da My 1st Years
Hi Tara, thank you for the lovely review! We put a lot of thought into how our gifts arrive, not just what's inside - a personalised gift should feel special from the moment the box is opened, so it's brilliant to hear the box made the present feel even more special.
Best regards, Aleksandra, Customer Services, My 1st Years
Got the box to keep the bunny in until my Grandson is old enough to appreciate it. Daughter very happy with it.
Resposta da My 1st Years
Hi, thank you for the lovely review! We put a lot of thought into how our gifts arrive, not just what's inside - a personalised gift should feel special from the moment the box is opened. It’s lovely to hear the box is also being used to keep the bunny safe until your grandson is old enough to enjoy it, and that your daughter is so happy with the gift.
Best regards, Aleksandra, Customer Services, My 1st Years
Perfect and affordable as always.
Resposta da My 1st Years
Hi Leigh, thank you for the lovely review! We put a lot of thought into how our gifts arrive, not just what's inside - a personalised gift should feel special from the moment the box is opened, so it's brilliant to hear the box made the present feel even more special.
Best regards, Aleksandra, Customer Services, My 1st Years
the box came broken also wen more than one item ordered i think there should be more than 1 box included in the order its a shame every thing was squashed in one box
Resposta da My 1st Years
Hi Raushan, thank you for taking the time to share your feedback. We're really sorry to hear that your Luxury Gift Box arrived damaged and that you felt the items were too tightly packed together. We completely understand how disappointing this is, especially when the presentation of a gift is so important.
We'd be more than happy to send you a replacement gift box. Please contact our Customer Services team, who will be happy to arrange this for you.
We provide one complimentary gift box with qualifying orders, and if additional boxes are needed for multiple gifts, these can also be purchased at checkout. We appreciate your feedback and will be sure to pass your comments on to the relevant team.
Best regards, Aleksandra, Customer Services, My 1st Years
Lovely gift box, ideal for keepsakes etc
Resposta da My 1st Years
Hi, thank you for the lovely review! We're delighted to hear you loved our Luxury Gift Box and found it ideal for keepsakes. We put a lot of thought into making our gift boxes feel special and versatile, so it's wonderful to know it made a great impression.
Thanks so much for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Came free with product but great memory box
Resposta da My 1st Years
Hi, thank you for the lovely review! We're delighted to hear that you found our Luxury Gift Box to be a great memory box. We put a lot of thought into how our gifts are presented, and we love that the box can be kept and used to store precious memories long after the gift has been opened.
Thanks so much for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Disappointed with service. Was not delivered in time.
Resposta da My 1st Years
Hi Ravindran, we're really sorry to hear that your gift did not arrive in time and that you were disappointed with the service.
Your order was sent using our Standard Delivery service, which unfortunately is not a guaranteed delivery service and can sometimes be subject to delays in transit. For orders needed by a specific date, we always recommend choosing our Express Delivery option.
We completely understand how frustrating it is when an order is needed for a special occasion, and we're sorry that your experience fell short of expectations. We appreciate you sharing your feedback and will be sure to pass this on to the relevant team.
Best regards, Aleksandra, Customer Services, My 1st Years
A lovely way to give the gift. It looks impressive
Resposta da My 1st Years
Hi Susan, thank you for the lovely review! We're delighted to hear that you thought our Luxury Gift Box was a lovely way to present your gift and that it made such an impressive first impression. We put a lot of thought into how our gifts arrive, so it's wonderful to know the presentation added something special to the experience.
Best regards, Aleksandra, Customer Services, My 1st Years
Sadly, the box was damaged when it was delivered so we were unable to use it.
Resposta da My 1st Years
Hi, thank you for taking the time to share your feedback. We're really sorry to hear that your Luxury Gift Box arrived damaged and that you were unable to use it. We completely understand how disappointing this is, especially when the presentation is such an important part of giving a special gift.
We'd be more than happy to arrange a replacement gift box for you. Please contact our Customer Services team, who will be happy to assist you.
We apologise again for the inconvenience and appreciate you bringing this to our attention.
Best regards, Aleksandra, Customer Services, My 1st Years
The box was lovely but unfortunately where it folded over it was ripped at both ends
Resposta da My 1st Years
Hi Jill, thank you for taking the time to share your feedback! We're pleased to hear that you thought the Luxury Gift Box was lovely, but we're really sorry that it arrived with rips.
We completely understand how disappointing this must have been, especially when the presentation of a gift is so important. We'd be more than happy to arrange a replacement gift box for you. Please contact our Customer Services team, who will be happy to assist you.
Thank you again for bringing this to our attention, and we apologise for the inconvenience caused.
Best regards, Aleksandra, Customer Services, My 1st Years
Very bad quality I call the customer service no one answer me
Resposta da My 1st Years
Hi Elsa, thank you for taking the time to share your feedback. We're really sorry to hear that you were disappointed with the quality of the Luxury Gift Box, and we're also sorry that you weren't able to reach our Customer Services team by phone.
Our Customer Services phone line is open Monday to Friday, 9am–5pm. You can also get in touch with our team via email, Live Chat, WhatsApp or Facebook, and we'll be happy to assist with any concerns regarding your order.
We appreciate you bringing this to our attention and apologise for any inconvenience caused.
Best regards, Aleksandra, Customer Services, My 1st Years
Nice little box and looks great with the products arriving
Resposta da My 1st Years
Hi Hayley, thank you for the lovely review! We put a lot of thought into how our gifts arrive, not just what’s inside — a personalised gift should feel special from the moment the box is opened. It’s brilliant to hear that you loved the Luxury Gift Box and that it looked great with your products.
Best regards, Aleksandra, Customer Services, My 1st Years
Nice quality .. personalised items lovely
Resposta da My 1st Years
Hi Sandra, thank you so much for your lovely 5-star review! We put a lot of thought into how our gifts arrive, not just what’s inside - a personalised gift should feel special from the moment the box is opened. It’s brilliant to hear you were pleased with the quality of the personalised items and loved the gift box too!
Best regards, Aleksandra, Customer Services, My 1st Years
Good quality
Resposta da My 1st Years
Hi Ruksana, thank you so much for your lovely 5-star review! We’re delighted to hear you were pleased with the quality of our Luxury Gift Box. We put a lot of thought into how our gifts arrive, so it’s wonderful to know the presentation met your expectations. Thank you again for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Lovely keepsake.
Resposta da My 1st Years
Hi Joanne, thank you so much for your lovely 5-star review! We put a lot of thought into how our gifts arrive, not just what’s inside - a personalised gift should feel special from the moment the box is opened. It’s brilliant to hear you found the Luxury Gift Box to be such a lovely keepsake and something to treasure
Best regards, Aleksandra, Customer Services, My 1st Years
Was a lovely gift box
Resposta da My 1st Years
Hi, thank you so much for your lovely 5-star review! We put a lot of thought into how our gifts arrive, not just what’s inside - a personalised gift should feel special from the moment the box is opened. It’s brilliant to hear you found the Luxury Gift Box to be such a lovely keepsake and something to treasure
Best regards, Aleksandra, Customer Services, My 1st Years
