Worst company to get them. I was o hold yestetday then phone went silent. I sent watsapp mesage sfill mo reply. I order a child personalised bikewhere alot of screws were missing but lo... Ver mais
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Until recently, I’ve never had an issue. Oliwia from customer services was really helpful in replacing the faulty item I had free of charge and with no fuss and included next day delivery in the servi... Ver mais
A empresa respondeu
Very happy with my purchase from 1st Years. Had a slight problem with my order, due to my fault, which was sorted out with great understanding. Communication from the 1st Years team was fantastic. Wo... Ver mais
A empresa respondeu
Ordered a wooden activity cube for a family member's 1st birthday. It got lost/stuck with the delivery company, and when I contacted My 1st Years they responded within an hour and had a replacement s... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4,2
Bom
16 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered a personalized blanket and…
I ordered a personalized blanket and made a mistake on the writing, i contacted the company through email and i got help from
Krisha . She was absolutely amazing she helped me so much with my order. She was kind and made the whole process really easy and stress free. Her customer service was excellent and she went above and beyond to help me. Thank you so much, Krisha!
4 de maio de 2026
Opinião espontânea
Absolutely amazing service from Krisha
Absolutely amazing service from Krisha
I contacted about an order and she swiftly replied and helped to sort my enquiry. Will most definitely order again following the exceptional service I received
15 de maio de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Customer services
Until recently, I’ve never had an issue. Oliwia from customer services was really helpful in replacing the faulty item I had free of charge and with no fuss and included next day delivery in the service. Excellent
13 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your lovely review and continued support. We are sorry that you experienced an issue with your item, but we’re delighted to hear that Oliwia was able to help resolve this quickly and smoothly for you.
We will be sure to pass your kind comments on to her. Thank you again for taking the time to share your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent experience with customer…
Excellent experience with customer service. Krisha was very helpful and quick to respond and helped me solve my inquiry clearly and professionally. I thank her for her support.
14 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Very happy with my purchase from 1st…
Very happy with my purchase from 1st Years. Had a slight problem with my order, due to my fault, which was sorted out with great understanding. Communication from the 1st Years team was fantastic.
Would definitely recommend.
14 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great product and great customer service
Ordered a wooden activity cube for a family member's 1st birthday. It got lost/stuck with the delivery company, and when I contacted My 1st Years they responded within an hour and had a replacement sent out immediately. I have now received the replacement 2 days after that email interaction.
Top notch customer service and the activity cube itself is absolutely beautiful and will be a well loved gift.
14 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your wonderful review. We’re very sorry that there was an issue with the delivery initially, but we’re delighted to hear that our team was able to resolve this quickly for you and that your replacement arrived safely.
It’s also lovely to hear how pleased you are with the wooden activity cube. We hope it makes a very special and well-loved 1st birthday gift.
Thank you again for your kind words and support.
Best regards, Aleksandra, Management Team, My 1st Years
Worst company to get in touch
Worst company to get them. I was o hold yestetday then phone went silent. I sent watsapp mesage sfill mo reply.
I order a child personalised bikewhere alot of screws were missing but looking at the seat where the child puts their feet it looks uncomfortable.
No return label.
Ive ordered clothes many times. No issues.
I now never want to order again..
Been waiting nearly 20mins. Its 955 now.
I think they have 1 person on the phine on watsapp message
13 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we’re very sorry to hear about your experience and understand how disappointing this must have been, especially with screws missing from the product received.
I can see that my colleague arranged a free return for you within 24 hours of your first contact with us, and we will also make sure your feedback regarding the product quality is passed to the relevant team for review.
We also sincerely apologise that you were unable to get through to us straight away. While we do advise that responses may take up to 24 hours, we completely appreciate how frustrating it can be when you need urgent assistance. I will also raise the issue with the phone line experience with our technical team to investigate further.
Best regards, Aleksandra, Management Team, My 1st Years
Customer service
There was a small mistake with my order (i had the wrong item delivered - these things happen and never had an issue with any previous purchases) but once i raised the issue - the next day, i had the correct item being delivered and was kept in the loop the entire time.
Customer service skills were exceptional - thank you Irina for all you help.
7 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your lovely review. We are very sorry that the wrong item was initially delivered. We are delighted to hear that the issue was resolved quickly for you and that you felt well informed throughout the process.
Your kind comments about our customer service mean a lot and we will make sure your feedback is shared with Irina. Thank you again for your understanding and continued support.
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely fantastic service.
Absolutely fantastic service.
I had a very late notice, urgent order which I made an error on. I immediately contacted them out of hours. They replied very quickly, also out of hours by email and WhatsApp, advised me of what I had done wrong, fixed it for me and still ensured my fast delivery was met. The product quality was also excellent. I highly recommend them with no reservations whatsoever.
1 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your wonderful review. We are delighted to hear that you were happy with both our customer service and the quality of your order.
We completely understand how stressful urgent orders can be, so we are very pleased that our team was able to assist quickly, correct the issue for you and still ensure your delivery arrived on time.
Your kind words and recommendation truly mean a lot to us and will be shared with the team. Thank you again for taking the time to leave such lovely feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Beautiful personalised gifts and…
Beautiful personalised gifts and excellent customer service. This is the 2nd time I've had to contact customer services and the timely response and solution as been amazing. Thank you KRISHA for sorting out the oversight I made on my last order quickly and so professionally. Will definitely be using your company again.
7 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your lovely review and continued support! We’re delighted to hear that you’re happy with both our personalised gifts and the customer service you received.
Thank you again for choosing us.
Best regards, Aleksandra, Management Team, My 1st Years
Personalised plush whale
I placed an order as a gift and realised I had spelt the name wrong for personalisation. I contacted customer service via email and received a response confirming changes had been made as requested. Thank you to Dorota for the prompt response and reassurance. Looking forward for our new addition to receive the plush whale which will be a keepsake for years to come.
5 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great customer service
Always lovely products, but customer service from Aleksandra was great and couldn’t have been more helpful
5 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Fabulous company and products
Fabulous company and products. We purchased our 1st order of two personalised dressing gowns and wooden toy and were so pleased, the quality was excellent. In addition, the customer service is second to none and it was so well presented. I wish all Companys were the same. Will definitely be reordering and would highly recommend
24 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I had an issue with my order (my own…
I had an issue with my order (my own fault) and they were quick to help put the issue right and were so efficient and the replacement was sent out express by Dorota
6 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your lovely review. We’re really pleased to hear that your issue was resolved quickly and efficiently, and that the replacement arrived promptly for you.
Thank you again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
I've ordered through My 1st Years for…
I've ordered through My 1st Years for many years and I will continue to do so. After a frustrating few weeks with a certain delivery company causing long delays on my orders' arriving, Shannon & Dorota truly went above and beyond to ensure my orders were fulfilled. I cannot fault the customer service I have received. Thank you, keep up the great work.
5 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your continued support over the years. It truly means a lot to us to have such loyal customers.
We’re very sorry for the delays you experienced with the courier, but we’re so pleased to hear that Shannon and Dorota were able to help to ensure your orders were fulfilled. We’ll be sure to pass your lovely feedback on to them both.
Thank you again for your patience, and continued trust in My 1st Years. We really appreciate it.
Best regards, Aleksandra, Management Team, My 1st Years
Customer service Doroto
Doroto was incredibly efficient and helpful, successfully resolving my query
5 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your lovely feedback. We’re delighted to hear that Dorota was able to assist you efficiently and successfully resolve your query.
We’ll be sure to pass your kind comments on to her. She’ll really appreciate it.
Best regards, Aleksandra, Management Team, My 1st Years
Products I love customer service not so much
I love the products on here, however, delivery hasn’t been what they have said and I get it isn’t guaranteed but they didn’t offer a refund on my delivery when they lost my order in their system and delivery isn’t cheap. I have done another order giving it another go and we are now nearly a week later with no delivery which is estimated 3-5 days and I doubt I will get a refund on this delivery either. I will seriously consider using them anymore which is a shame.
2 de maio de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we’re very sorry to hear about your recent experience with delivery delays. Unfortunately, we experienced delays during this period due to a high volume of orders being received, which impacted our usual dispatch and delivery timeframes. We completely understand how frustrating this must have been, particularly when you were expecting delivery within the estimated timeframe provided.
We truly appreciate your continued support and the fact that you chose to place another order with us despite the previous issues. Your feedback regarding the delivery experience and communication is extremely important to us, and we will ensure your comments are passed on internally for review. We’re very sorry again for the disappointment caused.
Best regards, Aleksandra, Management Team, My 1st Years
Ewelina was a brilliant help!
Ewelina was a brilliant help correcting a mistake that was on an original order that a friend had bought us. She very kindly corrected the mistake and sent us the order via first class, all of which was free of charge. This was very kind and unexpected! The customer service was fantastic and the fact my order was going to be delivered either the next day or the day after that was exceptional! Would thoroughly recommend Ewelina and my 1st years for their service!
30 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your kind words! We're absolutely delighted to hear about your positive experience. We're glad we could quickly resolve the issue and get your order to you in time. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
My 1st Years good review
I've had such good experience with this company. As a mother I've been buying custom name items for my babies and friends and they came out perfectly.
Will be ordering from them again soon.
24 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your lovely review! It means a lot to us to hear that you’ve had such positive experiences with our products. We’re especially glad they’ve been perfect for both your babies and as gifts for friends. That’s exactly what we hope for!
We truly appreciate your continued support and look forward to creating more special pieces for you again soon 💛
Best regards, Aleksandra, Management Team, My 1st Years
Aleksandra was so helpful in helping me…
Aleksandra was so helpful in helping me with a fault with my item, she resolved the issue quickly and fully. Great customers service
29 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your kind feedback! We’re really pleased to hear that we were able to help resolve the issue quickly and to your satisfaction. We truly appreciate your kind words about our customer service and are always here if you need anything in the future!
Best regards, Aleksandra, Management Team, My 1st Years
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