I ordered a personalised blanket for my 3rd little one after having got one for each of my children. They are beautifully made, of high quality and my eldest’s blanket is still in perfect condition (n... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My favourite website for baby gifts. Whenever my friends have babies I order gifts from here. Everything always comes in time and with all the details. Even the packaging is nice. I’ve never had any... Ver mais
Absolutely beautiful little personalised dressing gown for my granddaughters 1st birthday, came in a lovely gift box with a little note for the birthday girl. Great quality will definitely be shopping... Ver mais
I have bought several items from this excellent company and can strongly recommend them! The backpacks are very well made and having them personalised so beautifully is ideal. The baby bath robe was s... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de lembranças
- Loja de roupas para bebé
- Loja para bebé
- Loja de moda infantil
- Loja de brinquedos para crianças
Sobre My 1st Years
Escrito pela empresa
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Informações de contacto
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, Reino Unido
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4,3
Excelente
17 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor customer service
I received 2 boxes of the robe/towel/comforter set as a gift from this company - one was white and it was beautiful, the other one was pink and also lovely but the shade of the towel was different to the robe. Still usable and lovely
HOWEVER I used the website to make an order for a friend’s daughter who is turning 2. She was expecting her parcel but they have had delays. Contacted customer service and spoke to Ewelina - didn’t really help with a solution just offered £5 store credit to be used in 6 months. I would have preferred quicker delivery- lied to me saying they can’t expedite delivery because their process is automated and it would be dispatched within 72 hours from my contact (which was 5 days after order), then up to another 5 days for delivery… whilst another review below says they expedited delivery for them. No idea why customer service is so poor when they are dealing with people who are spending their money to buy something sweet. I would have bought again as I liked the product but with how poor the service is, steer clear and spend your money with Johnny’s sister instead they also do customised products and I bought with them last year
13 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you for your feedback, and we’re really sorry to hear about your recent experience. Due to the Easter period and the recent Bank Holiday, our operations were temporarily closed, which unfortunately extended our usual processing and dispatch times. Alongside this, we also experienced an unexpectedly high volume of orders. Despite our best efforts to manage this demand, there were delays affecting a number of orders, including yours. We fully recognise that this situation is far from ideal. From a customer service perspective, we always aim to provide solutions and improve each customer’s experience wherever possible. However, given the nature of these delays, our options to resolve this in line with your original expectations were unfortunately limited at the time.
We’re also sorry if our communication fell short of what you expected. This is certainly not the level of service we aim to provide. Your feedback has been noted and will help us improve going forward.
Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
I am very disappointed by this website
I am very disappointed by this website. I’ve order two backpacks for a kid’s birthday. It says delivered 5 working days. However the order never came and I haven’t received the birthday gift on the day and makes me very embarrassed. 6 days has passed now and the customer service is like a fake hotline that no ones picks up the phone. Stay away from this website!!!
8 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we’re very sorry to hear about your experience and completely understand how disappointing and frustrating this must have been, especially with a birthday involved. We’re pleased to see that this has now been resolved, and your order has been expedited with delivery scheduled for today. Thank you for your patience while we worked to put this right, and we truly apologise again for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Great customer service
I’ve purchased from My 1st Years many times before …loving the quality, personalisation, choice of products and service for the special little ones in our life. This time the gifts were for a very precious little girl. Unfortunately the courier mislaid our parcel and over the Easter period we unfortunately struggled to get any answers from the courier company regarding what was happening. After the BH we were able to have My 1st Years assistance from Tuesday in the form of Ewelina. We were kept informed while they investigated and arranged for replacements to be delivered safely today. Thank you
10 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, thank you so much for your kind words and continued support.
We’re delighted to hear that you’ve always loved our quality, personalisation and service. We’re so sorry that this particular experience was impacted by the courier delay. We completely understand how frustrating that must have been. We’re really pleased that Ewelina was able to support you and keep you updated, and that your replacement gifts arrived safely in time for such a precious occasion. Thank you again for your patience and for choosing us. It means the world to us
Best regards, Aleksandra, Management Team, My 1st Years
Krisha was extremely helpful when an…
Krisha was extremely helpful when an item I had ordered was out of stock. She helped me to find an alternative item which was just as nice as the original. Excellent customer service.
9 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that we could assist you in finding a suitable replacement when your original choice was unavailable. We appreciate your positive feedback regarding our customer service.
Best regards, Aleksandra, Management Team, My 1st Years
KRISHA was great
KRISHA was great, i placed an order with the incorrect size and she was very helpful and changed the order quickly!
7 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that our team could assist you with your order efficiently! We appreciate you taking the time to share your positive experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
I ordered a personalized bunny for my…
I ordered a personalized bunny for my little girls birthday. When it arrived it was beautifully wrapped and absolutely gorgeous. Unfortunately on closer inspection there was a hole in the bunny and the stuffing had started to come out. I emailed the company and within 10minutes Krisha had organised a replacement for me. Krisha offered excellent customer service and dealt with the problem extremely fast. We are awaiting for the new bunny to come and hopefully no holes this time. Thank you Krisha
8 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that the personalised bunny and wrapping were gorgeous. We regret the hole and are glad we could quickly arrange a replacement. We appreciate your feedback and hope the new bunny arrives perfectly. Thank you!
Best regards, Aleksandra, Management Team, My 1st Years
VERY disappointed
VERY disappointed. I had high hopes for this company. Item was meant to arrive on the 5th of April we are now on the 9th and all I keep getting is an apology. No chase up no nothing. My son starts nursery in 2 days and now I have to rush and find a replacement. WILL NEVER USE AGAIN!
9 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we’re really sorry to hear how disappointed you are, and we completely understand your frustration. Due to the Easter period and recent Bank Holidays, we have experienced delays, along with a much higher volume of orders than expected. Our team has been working hard to get everything out as quickly as possible.
To help with your order, we have already upgraded it to express delivery so it reaches you as soon as possible once dispatched.
We’re very sorry again for the inconvenience caused and appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Need to produce orders more quickly
Ordered something to be sent to a friend who had just had a baby. I wanted it to get there as quickly as possible, but nearly a week after placing the order, it wasn’t even in production yet.
I e mailed to ask to cancel the order and asked for a refund, which to be fair they replied to quickly and have said a refund will be made.
Great customer service, just a shame they aren’t able to get orders out more quickly.
6 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we appreciate your feedback and are glad we responded quickly to your cancellation request. We regret that the order processing time did not meet your expectations, especially given the circumstances. We are looking into how we can improve our production speed.
Sincerely, Aleksandra from the My 1st Years Management Team
Krisha was very quick to help me with…
Krisha was very quick to help me with my order, great customer service! Thank you.
6 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that you received quick and helpful support with your order! We appreciate you taking the time to share your positive experience with us.
Sincerely, Aleksandra from the My 1st Years Management Team
Excellent customer service
I made the mistake of spelling my personalised name wrong and contacted the company. Geraldine was absolutely brilliant and arranged for a no cost replacement which was received very quickly. I can honestly say that this company offers first class service along with their wonderful products. Many companies could learn a lot from this. Excellent customer service.
27 de março de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that we could resolve the error with your personalized name. We appreciate your kind words regarding our service and products. It's great to know you had a first-class experience! Thank you for your feedback.
Sincerely, Aleksandra from the My 1st Years Management Team
Krisha was really helpful i needed to…
Krisha was really helpful i needed to change the delivery address on my order she replied very quickly confirming that she had changed the address for me.
3 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that the address change was handled quickly and efficiently. We appreciate you taking the time to share your positive experience.
Sincerely, Aleksandra from the My 1st Years Management Team
Emailed them with an issue with the…
Emailed them with an issue with the items they’ve sent me not being what I ordered has a response saying that the email they have isn’t affiliated with any orders bare in mind it was £140 on sale prices it’s very very expensive for what it is and impossible to speak to anybody. Won’t be using again
4 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hello, thank you for your feedback, and we’re very sorry to hear about your experience. Unfortunately, we’re unable to locate your order without further details, and we’ve also had difficulty finding any previous emails relating to this issue. We completely understand how frustrating this must be and would really like to help resolve this for you. If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra', and we will be happy to look into this for you.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
KRISHA at 1st years was absolutely…
KRISHA at 1st years was absolutely fantastic to deal with. I emailed 1st years and Krisha was of great assistance and sorted the issue out straight away. She was an absolute pleasure to deal with. The quality of the 1st year products and wonderful and beautifully personalised. Look out for flash sales and special offers they are such good offers. Thank you Krisha for all your help.
3 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that you had a positive experience! It's great to know that our products met your expectations and that our assistance was helpful. We appreciate you mentioning the value of our special offers and flash sales. Thanks for your feedback!
Sincerely, Aleksandra from the My 1st Years Management Team
Updated delivery
I placed an order today and accidentally entered the wrong address. I contacted customer service, and Krisha responded very quickly and resolved the issue for me straight away. I’m ever so grateful for the prompt and helpful support — excellent service.
3 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that our support team resolved the address issue promptly. We appreciate you bringing this to our attention, and we are grateful for your positive feedback.
Sincerely, Aleksandra from the My 1st Years Management Team
Oliwia was very helpful and lovely
Oliwia was very helpful and lovely!
Raised a concern and was sorted out within 24 hours!!
Thank you 🩷
2 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that the issue was sorted out quickly and that you found our team member helpful. Thank you for your positive feedback!
Sincerely, Aleksandra from the My 1st Years Management Team
Great experience
Unfortunately my parcel was delivered to the wrong address. When I contacted My first years, Ewelina got straight back to me and honestly it was a first class service. Within a few days she had a new parcel at my door waiting for me. Absolutely no hassle after something I thought was going to be a horrible experience. I have ordered from my first years a few times and I will be ordering a lot more!
Thank you so much
23 de março de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that the issue with your delivery was resolved quickly and efficiently. We appreciate your positive feedback and are so glad you had a first-class experience. Thank you for your continued support!
Sincerely, Aleksandra from the My 1st Years Management Team
Poor customer service from start to finish
Paid for next day delivery and did not arrvie the next day (which was a working day), furthermore when the delivery arrived it was damaged.
Raised as a complaint as due to gift to new parents the next day and offered a replacement which would not have arrived on time or store credit, which I specifcally stated I did not want after paying for next day delivery and not getting this service and the experiance so far.
Customer service team (Geraldine) then logged off for the day with no update or resolution, customer service is very poor and not much care given (to customer or products) once they have your money.
Review of current 2026 reviews on Trustpiolt all show 5 Star but majority are issues with orders.... seems bizzare to me
Update - 9th April 2026 - Still discussing a refund for the gift box with customer service (Geraldine) I have provided proof that the gift box has value (they sell them on their site), consistently stated store credit is not acceptable and requested compenstation for sourcing a replacement gift box. I note there would have been time for a replacement if the delivery arrived the next day as paid for. They have refunded the full amount paid for this service not received.
30 de março de 2026
Opinião espontânea
Resposta da My 1st Years
Hello, thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise for the delay with your next day delivery and that the gift box arrived damaged, especially as this was intended as a gift. We will be sure to pass your feedback on to our team. From our records, we can see that we have offered the available resolutions, including a full refund of the delivery costs paid and a replacement of the gift box. As there was not enough time for a replacement to arrive, a store credit was also offered as an alternative. Please note that the gift box itself is provided free of charge, so this would not be eligible for a refund. We have not yet received a response from you regarding these options, so please do reply within the existing email thread and we will be happy to assist further.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent personalized products and service.
I ordered newborn easter bunny, onesie and a bath robe. I originally provided the wrong spelling for the personalized name. The company were very good about my error and remedied without any problems. The receiver described the items as adorable and the added personalized gift box will be used for baby keepsakes. Quick delivery too.
Thank you for great service.
1 de abril de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that you found the items adorable and that the personalised gift box will be useful. We appreciate your positive feedback regarding our service and quick resolution of the spelling error. Thank you!
Sincerely, Aleksandra from the My 1st Years Management Team
Birmingham Selfridges
I went to the my first years store in Selfridges Birmingham, my daughter wanted a personalised bunny Olive Green colour. The assistant at the store Karina was very nice and helpful n made the experience even more special. Loved the way she packaged n wrapped it all and helped my daughter pick out the colours n fonts n advised what writing would be better. Thank u Karina and will definitely be visiting again.
31 de março de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we're happy to hear that you and your daughter had a special experience in our store. We appreciate your positive feedback regarding the assistance you received in creating your personalized bunny. We're glad our team member made your visit memorable, and we look forward to seeing you again.
Sincerely, Aleksandra from the My 1st Years Management Team
I had a missing item within my parcel
I had a missing item within my parcel. Geraldine responded to my email, and had my replacement item posted out the same day. Which has been delivered today!
Thank you so much for your support
31 de março de 2026
Opinião espontânea
Resposta da My 1st Years
Hi, we are so happy to hear that the replacement item was delivered promptly! We appreciate your positive feedback and are grateful for your support.
Sincerely, Aleksandra from the My 1st Years Management Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.