My 1st Years Opiniões 

Resposta da My 1st Years

6/05/2026

Hi, thank you so much for your lovely feedback. We’re delighted to hear that Dorota was able to assist you efficiently and successfully resolve your query.
We’ll be sure to pass your kind comments on to her. She’ll really appreciate it.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

6/05/2026

Hi, we’re very sorry to hear about your recent experience with delivery delays. Unfortunately, we experienced delays during this period due to a high volume of orders being received, which impacted our usual dispatch and delivery timeframes. We completely understand how frustrating this must have been, particularly when you were expecting delivery within the estimated timeframe provided.
We truly appreciate your continued support and the fact that you chose to place another order with us despite the previous issues. Your feedback regarding the delivery experience and communication is extremely important to us, and we will ensure your comments are passed on internally for review. We’re very sorry again for the disappointment caused.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

1/05/2026

Hi, thank you so much for your kind words! We're absolutely delighted to hear about your positive experience. We're glad we could quickly resolve the issue and get your order to you in time. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again for your support!
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

1/05/2026

Hi, thank you so much for your lovely review! It means a lot to us to hear that you’ve had such positive experiences with our products. We’re especially glad they’ve been perfect for both your babies and as gifts for friends. That’s exactly what we hope for!
We truly appreciate your continued support and look forward to creating more special pieces for you again soon 💛
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

1/05/2026

Hi, thank you so much for your kind feedback! We’re really pleased to hear that we were able to help resolve the issue quickly and to your satisfaction. We truly appreciate your kind words about our customer service and are always here if you need anything in the future!
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

29/04/2026

Hi, thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience with Oliwia and our customer service team.
We’re sorry there was an issue with the gifted item, but we’re so pleased Oliwia was able to assist you quickly and arrange a replacement via express delivery. We’ll be sure to pass your lovely comments on to her.
It’s fantastic to hear that you were happy with the personalised product and the service you received. Thank you again for your kind words and recommendation.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

29/04/2026

Hi, we are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused. Receiving an item with incorrect personalisation, especially when it was intended as a gift for your godchild, is understandably upsetting and we completely appreciate how this situation left you feeling embarrassed and let down.
We are also sorry to hear that you felt communication was slow and difficult throughout the resolution process. This is certainly not the level of service we aim to provide, and we apologise for any confusion regarding the correspondence.
We can confirm that we have now contacted you directly by email to assist further and work towards resolving this matter for you as quickly as possible.
Thank you for taking the time to share your feedback with us.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

28/04/2026

Hi, thank you so much for your lovely review! We’re absolutely delighted to hear how happy you’ve been with the service so far. We always aim to stay true to our word and make every order feel extra special, so it means a lot to know that’s come across.
We can’t wait for your package to arrive, and we really hope your nephew loves his gifts! Thank you again for your support.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

27/04/2026

Hi, thank you so much for your lovely feedback! We’re delighted to hear Shannon provided fantastic customer service. We’ll be sure to pass your kind comments on to her. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

27/04/2026

Hi, thank you so much for your lovely feedback! We’re sorry to hear your original box was damaged in the post, but we’re so pleased Krisha was able to help arrange a replacement for you. We’ll be sure to pass your kind comments on. Thank you again for your support!
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

27/04/2026

Hi, thank you for your feedback, and we’re very sorry to hear of your disappointment.
We do understand your frustration regarding the gift boxes. However, we can confirm that at checkout, we advise that one complimentary gift box is included per order. If additional gift boxes are required, these do need to be purchased separately during the checkout process.
We appreciate your comments and are sorry for any misunderstanding caused. Thank you again for your order and feedback.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

24/04/2026

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

24/04/2026

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

23/04/2026

Hi, we’re very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, especially for a valued returning customer.
We take your feedback seriously and will be sharing this internally with the relevant teams to ensure it is fully reviewed and addressed.
We would also like to look into your case in more detail, including reviewing the previous correspondence you’ve had with our customer service team. However, as no order number or email address has been provided, we’re currently unable to locate your details.
Please could you contact us directly at support@my1styears.com
with the subject line ‘Review – Aleksandra’, including your order information. This will allow us to investigate this properly and work towards resolving the issue for you.
We appreciate you bringing this to our attention and hope to have the opportunity to put this right.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

23/04/2026

Hi, thank you for your feedback. We’re really pleased to hear that you were happy with the customer service and that Krisha was able to resolve this for you quickly.
We’re very sorry that your personalised box arrived damaged in the first instance. This is certainly not the standard we aim for, and we understand your concern. Your feedback has been noted and will be shared with our packing team to ensure greater care is taken moving forward.
We truly appreciate you taking the time to leave a review and for your understanding.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

23/04/2026

Hi, thank you for your feedback, and I’m truly sorry to hear about your experience.
I completely understand how upsetting this must have been, especially as the order was intended for your daughter’s birthday. We recognise how important these moments are, and we sincerely apologise that we let you down on this occasion.
Due to the Easter period, the recent Bank Holiday, and an unexpectedly high volume of orders, our processing and delivery times were unfortunately impacted. However, we fully appreciate that this does not make up for the missed occasion or the frustration caused by the delays and communication.
I’m also very sorry to hear about your experience with our customer service. This is not the standard we aim to provide, and your comments will be taken seriously and reviewed internally.

Unfortunately, I’m unable to locate your order details or email address from this review, so I can’t contact you directly. If you’re happy to discuss this further, please get in touch with us at support@my1styears.com using the subject line 'Review - Aleksandra'.
Again, I’m very sorry for the disappointment and inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

23/04/2026

Hi, thank you for your feedback, and I’m very sorry to hear about your experience.
I completely understand how frustrating and disappointing this must be, especially as the order was placed well in advance for a birthday and still hasn’t arrived. This is certainly not the level of service we aim to provide.
Due to the Easter period and the recent Bank Holiday, along with an unexpectedly high volume of orders, our processing times were unfortunately impacted. However, in reviewing your order, I can see that it was lost in transit, which we sincerely apologise for.
I can also confirm that our customer service team has arranged a replacement for you on an express delivery service to ensure it reaches you as quickly as possible.
We truly regret both the delay and the communication you received, and we appreciate you bringing this to our attention. We are actively working to improve our processes to prevent situations like this from happening again.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

23/04/2026

Hi, thank you for your feedback, and I’m really sorry to hear about your experience.
We completely understand your frustration, especially given that you selected a 3–5 day delivery and have had to chase for updates. You’re absolutely right to expect clear communication and timely service, and we regret that we didn’t meet those expectations in this instance.
Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing times. In addition, we experienced an unexpectedly high volume of orders, which caused further delays. That said, we fully acknowledge that this does not change the inconvenience caused to you, and we sincerely apologise for the lack of proactive communication.
We are currently working hard to clear the backlog and improve both our dispatch times and communication so that situations like this are avoided in the future.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

17/04/2026

Hi, thank you so much for your kind words! We’re really glad to hear that Krisha was able to help resolve the issue and get you sorted with store credit. If there’s anything else we can help with, just let us know.
Best regards, Aleksandra, Management Team, My 1st Years

Resposta da My 1st Years

16/04/2026

Hi, thank you for your feedback, and I’m very sorry to hear about your experience. We completely understand how disappointing this must have been, especially for such an important occasion. This is certainly not the level of service we aim to provide. We do respond to all customer queries within 24 hours, so if you haven’t received a reply, it may be worth checking your spam/junk folder. Alternatively, please do get in touch with us directly via support@my1styears.com, our live chat, or by phone, and our team will be happy to assist you as quickly as possible.
Unfortunately, as no order number has been provided here, we’re unable to locate your order to investigate further, but we would really like to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years