Natural Collection Opiniões 156

TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

No idea who this is but they obtained my name and address of someone I had not given permission to. They also don't have enough phone staff and I'm not paying them to wait on the line. Next 'free... Ver mais

Classificada 3 em 5 estrelas

Both compost bins were slightly damaged and from the packaging appeared to be returns deemed suitable for resale. Therefore not the best service as these really should have been sold as seconds. Howev... Ver mais

Classificada 5 em 5 estrelas

Excellent speedy service. My first choices weren't always available/out of stock but I was able to find close substitutes. Shopping for routine household stuff made easy. The only excitement is openin... Ver mais

Classificada 5 em 5 estrelas

Pleased with transaction. Ordered hedgehog feeding bowl. Website was easy to use and price reasonable. Had slight delay in delivery by Hermes but still arrived within two working days (excl w/end).... Ver mais

Informações sobre a empresa

  1. Compras e moda

Informação fornecida por diversas fontes externas

Our handpicked products help you make ethical and sustainable choices in every aspect of life with a beautiful range of fashion, homewares and cosmetics


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

156 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Nice and simple

Ordered a couple of items - very easy process and items were nice. No problems with my items and I kept them.

3 de junho de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Should have been sold as 'seconds'

Both compost bins were slightly damaged and from the packaging appeared to be returns deemed suitable for resale. Therefore not the best service as these really should have been sold as seconds. However given they're for me and will likely suffer wear and tear fairly soon, I decided it wasn't worth returning them.

21 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Won't order again

Have been ordering from this company for many years but won't use them again. Latest order damaged in transit so evri didn't deliver. Evri asked to contact spark retail ehich I did. No reply to email. Send email to natural collection. No reply. 4th evening phoned customer service. Very unfriendly person. As they send it to the wrong address on top of everything else they could not send out another order not sure why but had to refund. Overall nothing but hassle.

8 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Refund system flawed

I recently ordered jewellery & 2 headscarves which arrived promptly. However, the scarves were too large & I posted them back to the address stated by first class post. They have apparently not been received & Royal Mail are unable to find them!
I am now £84.19 out of pocket & will not order again unless a better returns system is in place !

14 de junho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Usual fast service and delivery

Usual fast service and delivery
Unfortunately the LoofCo Bathroom cleaning pad was disappointing . It was very bulky to hold comfortably and the rounded shape meant that to made cleaning into corners impossible . I ordered two but returned one unused as unsuitable

22 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased two Christmas Stockings in…

Purchased two Christmas Stockings in green velvet with a taupe linen top. They arrived on time and exceeded expectation. Beautifully made and large enough to be useful and fill with little bits and pieces.

28 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

You had what I needed

You had what I needed, my order was confirmed quickly and it all arrived in a couple of days or so.
All as it should be - as ever with Natural Collection. Lots of choice in ethical goods, efficient delivery = customer satisfaction!

5 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Natural Collection is great

Natural Collection is great. It has such a brilliant selection of items, I like that there's a little bit of ethical information with the item on the product page. The delivery is quick and items arrive in a good state, and they send you lots of email updates about the whereabout of your item when sending it.

7 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with orders, apart from minor niggles

Natural Collection has a great range of products, especially of the eco & sustainable variety. The site is nice & easy to navigate and the shopping experience is straightforward. I've always been very happy with the quality of the products I've received. If I had a couple of little niggles, it would be that the turnaround time can be a bit slow and the courier used is Evri (who aren't the most reliable and regularly dump parcels outside my building then claim it's been left in a 'safe place' - given that it's on a busy street, this isn't true). Overall though, I highly recommend Natural Collection :)

16 de agosto de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

Ordered a couple of items and when i…

Ordered a couple of items (order 984449) and when i log into my account the website states: Standard Delivery (UK orders will normally be received within 5 working days.) I ordered on Monday, it's now Thursday and the items have not even been dispatched yet. I was told my order would be dispatched yesterday, so it's all very slow and confusing. Spoke to someone today who was very defensive about it all. Not great.

4 de agosto de 2022
Opinião espontânea
logótipo da Natural Collection

Resposta da Natural Collection

Hi Marty, I'm so sorry for the delay with your order, when you ordered we had been receiving higher order volumes than expected, combined with high levels of staff sickness so orders were delayed slightly.
We have been doing everything we can to get orders out of the warehouse and have had a message in the checkout to explain orders are taking longer than our normal 5 day maximum.
We do still offer express delivery if you need your order the next day.
Once again I am sorry for the delay with your order and I hope it has not put you off ordering with us in the future.
Thanks

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