Neal's Yard Remedies Opiniões 1431

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

I love my frankincense hydrating cream, as it does not affect my eyes to create discomfort. However, I notice the jar was full to brimming which was lovely, but then discovered today it was due to a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Used Neal’s Yard for many years; yes it's on the expensive end but a little goes a long way so lasts a long time, quality products, ethical, tests on humans not animals, Leaping Bunny certified, suppo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Dropped into Neals Yard Cambridge for some advice. The perfect shopping experience! I was offered a refreshing tea, very helpful advice and tried lots of delicious face cream samples. Of course, spoil... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wonderful products and a fabulous experience, navigating a website full of beautiful skin-kind products. I love Neals Yard Remedies, they are a firm favourite in my home. From natural room sprays to... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Beleza e bem-estar

Escrito pela empresa

Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

My product is amazing!

My product is amazing!
Neal yard always responds to questions promptly
Delivery was very good
And Neal's Yard always have great offers
What more do you want !

29 de abril de 2026
Classificada 5 em 5 estrelas

Bottled magic

My hairdresser recommended Neals Yard. So pleased I tried it. My hair looks and feels so much better. I’ve even had comments asking me when I’d had my hair done.

30 de abril de 2026
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Resposta da Neal's Yard Remedies

Its lovely to hear you tried our products based on your hairdresser's recommendation! We appreciate you sharing your experience.

With best wishes
NYR Team

Classificada 3 em 5 estrelas

I love my frankincense hydrating cream

I love my frankincense hydrating cream, as it does not affect my eyes to create discomfort.
However, I notice the jar was full to brimming which was lovely, but then discovered today it was due to a sizeable vacuum inside the jar.
I love the packaging and find it easy to re-use & dispose of. Not sure about the jar recycling, though.

30 de abril de 2026
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Resposta da Neal's Yard Remedies

We're happy to hear that you love the hydrating cream.
We appreciate your feedback regarding the jar's fullness and the vacuum inside. We're also glad you like the packaging.

With best wishes
NYR Team

Classificada 5 em 5 estrelas

Great value and attention

the kindness of the staff was the real diference

1 de maio de 2026
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Resposta da Neal's Yard Remedies

We appreciate you pointing out our staff's kindness. We are so glad that it made a difference for you and your experience with us.

With best wishes
NYR Team

Classificada 5 em 5 estrelas

Quick delivery

Quick delivery, well packaged & delighted to receive a free gift.

30 de abril de 2026
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Resposta da Neal's Yard Remedies

We appreciate you sharing your experience and are so happy the delivery was quick, well-packaged, and you liked the gift.

With best wishes
NYR Team

Classificada 5 em 5 estrelas

Easy to order online

Easy to order online.
Delivery was very fast this time with Royal Mail. Which was a surprise. Even faster than last time I ordered. Nothing broken. Well packaged. Thank you again for my order. Regular customer for several years.

30 de abril de 2026
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Resposta da Neal's Yard Remedies

We're happy to hear that ordering online was easy and your delivery arrived quickly and safely. We appreciate your continued patronage over the years and thank you for your order.

With best wishes
NYR Team

Classificada 5 em 5 estrelas

Reliable and excellent quality

I have bought and used your remedies exclusively for the last 20 years.....I trust the content of the substances and it all seems to do "what it says on the Tin". I am pleased and satisfied with the quality.
My one hesitation or "complaint" is how you manage the points gained.

30 de abril de 2026
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Resposta da Neal's Yard Remedies

We appreciate your loyalty over the past 20 years and are so glad our remedies meet your expectations. We value your feedback regarding the points system and will look into how we can improve the experience.

With best wishes
NYR Team

Classificada 5 em 5 estrelas

Quality products and eco packaging

Quality products and eco packaging with a time slotted delivery.

30 de abril de 2026
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Resposta da Neal's Yard Remedies

We're happy to hear that you value our quality products, eco packaging, and delivery options. Thank you for your positive feedback!

With best wishes
NYR Team

Classificada 1 em 5 estrelas

Non delivery of order.

My name is Peter Taylor. I ordered 3 of your products on 28 April and paid over the phone. I ordered it through Francois one of your colleagues who was very helpful. They were a birthday present for my partner. I paid £66.30 on the understanding the they would be delivered early this week in time for her birthday. It’s now almost the end of the week with no sign of the order. Nor have I received any confirmation from Neal’s Yard nor any indication from the delivery company - which is normal - on the likely delivery date and time. My partner is still waiting for her present

Please investigate ASAP and let me know what has happened. I look forward to a swift response. Thank you. Peter Taylor

28 de abril de 2026
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Resposta da Neal's Yard Remedies

Hello Peter,

Thank you for your review. We are so sorry to hear that your delivery hasn't happened as you expected.

We have asked a member of our Customer Care team to reach out directly to you this afternoon to help resolve this.

With best wishes

NYR Team

Classificada 5 em 5 estrelas

Always NYR

Gorgeous products.

30 de abril de 2026
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Resposta da Neal's Yard Remedies

Thank you for your positive review. We're so pleased you love our products as much as we do.

With best wishes
NYR Team

Classificada 5 em 5 estrelas

One of the product arrived slightly…

One of the product arrived slightly leaking, but customer service was quick to respond and immediately sent a replacement.

28 de abril de 2026
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Resposta da Neal's Yard Remedies

We're happy to hear that our customer service was able to quickly resolve the issue with the leaking product and send a replacement. We appreciate your feedback.

With best wishes
NYR Team

Classificada 5 em 5 estrelas

Staff were v helpful and informative

Staff were v helpful and informative

30 de abril de 2026
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Resposta da Neal's Yard Remedies

We appreciate your positive feedback regarding our helpful and informative staff. Thank you for sharing your experience with us!

With best wishes
NYR Team

Classificada 5 em 5 estrelas

Good Customer Service. The product I preferred arrived broken

The product I ordered arrived broken. A replacement was sent very quickly. Prompt reply after my initial email and very pleased with how it was dealt with. Thank you

30 de abril de 2026
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Resposta da Neal's Yard Remedies

We're happy to hear that the replacement arrived quickly and resolved the issue. We appreciate your feedback and are pleased with how your situation was handled. Thank you.

With best wishes
NYR Team

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