I love my frankincense hydrating cream, as it does not affect my eyes to create discomfort. However, I notice the jar was full to brimming which was lovely, but then discovered today it was due to a... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I love my frankincense hydrating cream, as it does not affect my eyes to create discomfort. However, I notice the jar was full to brimming which was lovely, but then discovered today it was due to a... Ver mais
A empresa respondeu
Used Neal’s Yard for many years; yes it's on the expensive end but a little goes a long way so lasts a long time, quality products, ethical, tests on humans not animals, Leaping Bunny certified, suppo... Ver mais
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Dropped into Neals Yard Cambridge for some advice. The perfect shopping experience! I was offered a refreshing tea, very helpful advice and tried lots of delicious face cream samples. Of course, spoil... Ver mais
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Wonderful products and a fabulous experience, navigating a website full of beautiful skin-kind products. I love Neals Yard Remedies, they are a firm favourite in my home. From natural room sprays to... Ver mais
A empresa respondeu
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Reino Unido
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I love all neils yard .also an excellent hassle free transaction Thank You so much
Ordered, then great communication via email, delivered promptly, packaged well. Product is always second to none.
What is not to like about Neal's Yard? Nothing!
The person in the shop who looked after me was great.
I’ve been buying the same range of products for decades. Love the purity, simplicity and subtle scents.
Customer service always good
Excellent customer service at the Whiteladies Rd shop in Bristol. Friendly and helpful team.
I wanted a gift that would be kind to both Baby and the Environment. This was the best option I could find and I wasn't disappointed. A lovely selection of baby items that were well packaged. They looked great and arrived quickly.
My product is amazing!
Neal yard always responds to questions promptly
Delivery was very good
And Neal's Yard always have great offers
What more do you want !
My hairdresser recommended Neals Yard. So pleased I tried it. My hair looks and feels so much better. I’ve even had comments asking me when I’d had my hair done.

Resposta da Neal's Yard Remedies
I love my frankincense hydrating cream, as it does not affect my eyes to create discomfort.
However, I notice the jar was full to brimming which was lovely, but then discovered today it was due to a sizeable vacuum inside the jar.
I love the packaging and find it easy to re-use & dispose of. Not sure about the jar recycling, though.

Resposta da Neal's Yard Remedies

Resposta da Neal's Yard Remedies

Resposta da Neal's Yard Remedies
Easy to order online.
Delivery was very fast this time with Royal Mail. Which was a surprise. Even faster than last time I ordered. Nothing broken. Well packaged. Thank you again for my order. Regular customer for several years.

Resposta da Neal's Yard Remedies
I have bought and used your remedies exclusively for the last 20 years.....I trust the content of the substances and it all seems to do "what it says on the Tin". I am pleased and satisfied with the quality.
My one hesitation or "complaint" is how you manage the points gained.

Resposta da Neal's Yard Remedies
Quality products and eco packaging with a time slotted delivery.

Resposta da Neal's Yard Remedies
My name is Peter Taylor. I ordered 3 of your products on 28 April and paid over the phone. I ordered it through Francois one of your colleagues who was very helpful. They were a birthday present for my partner. I paid £66.30 on the understanding the they would be delivered early this week in time for her birthday. It’s now almost the end of the week with no sign of the order. Nor have I received any confirmation from Neal’s Yard nor any indication from the delivery company - which is normal - on the likely delivery date and time. My partner is still waiting for her present
Please investigate ASAP and let me know what has happened. I look forward to a swift response. Thank you. Peter Taylor

Resposta da Neal's Yard Remedies
One of the product arrived slightly leaking, but customer service was quick to respond and immediately sent a replacement.

Resposta da Neal's Yard Remedies

Resposta da Neal's Yard Remedies
The product I ordered arrived broken. A replacement was sent very quickly. Prompt reply after my initial email and very pleased with how it was dealt with. Thank you

Resposta da Neal's Yard Remedies
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