Neptune - Bath Opiniões 

315
•
TrustScore: 5 em 5

4,9

One Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Just taken delivery of a second Neptune console table with alfi and Josh as our delivery guys. They were brilliant and nothing too much trouble. I’ve got quite a Neptune collection with two sofas, two... Ver mais

Classificada 5 em 5 estrelas

The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event - Laura Richards the artist was so friendly, she put everyone at ease and was so encoura... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis
  2. também em
  3. Acessórios para móveis
  4. Designer de interiores
  5. Loja de mobília para sala de estar
  6. Loja de móveis de jardim
  7. Loja de utensílios de cozinha

Sobre Neptune - Bath

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contacto

  • One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, Reino Unido

  • 01225 465301

4,9

Excelente

TrustScore: 5 em 5

315 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(315)

2176 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really helpful advice given in the Bath…

Really helpful advice given in the Bath store on paint colours and finishes

22 de agosto de 2024
logótipo da Neptune - Bath

Resposta da Neptune - Bath

Hi Tina,
Thank you for your lovely review, really pleased to hear that you had some helpful advice from the team in store. We hope to see you again soon! Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

Helpful advice on the phone

Helpful advice on the phone. The rug arrived quickly and we are delighted with it.

15 de agosto de 2024
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Resposta da Neptune - Bath

Hi Julia, thank you so much for this lovely feedback. We are so pleased you are delighted with your rug! Best Wishes, Ellie and the Neptune Bath team.

Classificada 4 em 5 estrelas

Great service good quality

18 de julho de 2024
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Resposta da Neptune - Bath

Hi Jackie, thank you very much for this review. We are pleased you received great service and are happy with the quality. If there is anything more we can do to help, do let us know. Ellie and the Bath Team.

Classificada 5 em 5 estrelas

What a wonderful showroom and helpful

What a wonderful showroom and helpful
Staff, they all went beyond the pale to help with my specific needs! Couldn’t rate my Neptune experience more thank you all

6 de julho de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Hi Sophie, thank you for this lovely review! So pleased to hear you had a great experience with us. We look forward to seeing you soon. Best Wishes, Ellie and the Bath Team.

Classificada 5 em 5 estrelas

Beautiful kitchen and homeware store…

Beautiful kitchen and homeware store with the friendliest of staff.. Annabel & Maisie were super helpful. A pleasure.

6 de julho de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Hi George, thank you for this lovely review, it is so appreciated. I will pass on your kind words to Annabel and Maisie. We look forward to seeing you again soon! Best Wishes - Ellie and the Bath Team.

Classificada 5 em 5 estrelas

A truly special store…

A truly special store with the most wonderful staff. A special thanks to Annabel & Maisie who gave the warmest welcome and support. Thank you.

6 de julho de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Thank you Harriet for your review, this is so kind. We are pleased you had a lovely couple of days with us! Best Wishes, Ellie and the Bath Team.

Classificada 5 em 5 estrelas

What a fantastic place in the middle of…

What a fantastic place in the middle of bath. The staff are always on hand to help with a gracious smile! Ellie and the team have always been kind to give us great insight into items to dress our home and always point us in the right direction if our style goes somewhat wayward at times!
Hope to see Ellie and all the Neptune team soon!
Thanks again!
Liam & Zac xx

15 de junho de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Hi Liam and Zac, I am so pleased to read this review. I hope the fixing pack arrives shortly so you can have your dining table back after your move. We absolutely love welcoming you to store and look forward to seeing you again soon. Best Wishes, Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

Bathroom accessories

Came in looking for some advice regarding accessories for my recently decorated bathroom, the team were really helpful in showing me different colour options which would work well in the space I have!

26 de junho de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Hello there, thank you for taking the time to leave us this review. We hope you got lots of inspiration in store and have found a colour you love. We hope to welcome you again soon. Ellie and the Bath Team.

Classificada 5 em 5 estrelas

Helpful delivery team

Helpful delivery team. Assembled the table and brought it through to the garden

19 de junho de 2024
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Resposta da Neptune - Bath

Hi Chris, thank you for leaving us this feedback, it's much appreciated. Very pleased you can now enjoy your new garden table. Here's hoping for some more sun so you can really make the most of it. Best Wishes, Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

Excellent service

We visited this weekend and were greeted with Pimms and delicious scones, friendly staff who were very helpful.

18 de maio de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Hello Natasha, thank you for visiting us this weekend. I am pleased you enjoyed the Pimms, scones and sunshine! We look forward to seeing you again soon. Best Wishes, Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

I visited and bought some stems

I visited and bought some stems, quality and friendly service. Will definitely be back!

3 de maio de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Hello, thank you so much for taking the time to leave us this review. We are so pleased you enjoyed coming into the store and hope you love your new stems! Best Wishes - Ellie and the Neptune Bath Team.

Classificada 3 em 5 estrelas

I ordered my chair in January

I ordered my chair in January, finally it arrived at the end of April. However yet again it was plonked in a box not protected by any sort of cover especially given it was cream linen fabric. It has a slight mark on it but by this point I’d waited so long that I couldn’t be bothered to send it back even though it was very expensive. I think Neptune are relying on their middle class followers more than their quality these days. It’s a shame.

8 de maio de 2024
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Resposta da Neptune - Bath

Hi Sarah, thank you for your review. I'm sorry to hear your chair was marked on arrival. I will reach out to you directly as we have no records of the issue reported to our Customer Experience Team. Apologies again. With warmest regards, Scott

Classificada 5 em 5 estrelas

Cocktail making class

I came to the Cocktail making class. I could not fault the warm welcome extended by your staff Annabel and Maisie, they were so helpful and made each guest feel part of the event group. It was a very enjoyable night making beautiful cocktails in your stunning showroom

2 de maio de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Hi Penelope, I am so pleased you enjoyed the Cocktail Making class, this is always a popular event! We hope to see you in the store again soon for more events. Best Wishes, Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

Cocktail masterclass at the stylish Bath Neptune

An evening in the fabulous Bath Neptune, learning to make cocktails I wouldn’t usually have attempted. Professional cocktail maker with amazing support from the Neptune staff, especially Annabel Chapman who was really knowledgeable and helped make the event fun. I particularly enjoyed getting to know the Neptune barware (some of which will definitely be purchased) as well as their kitchen options. useful to see the uses of the Neptune cabinets which are as practical as they are stylish.

2 de maio de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Hi Anna, what a lovely review, thank you so much for taking the time to leave this for us. We really appreciate it! The cocktail event is always such a fun evening, and I'm really pleased you enjoyed it. We hope to see you again soon. Best Wishes - Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

Excellent service

Great service and fast efficient delivery. Good product.

25 de abril de 2024
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Resposta da Neptune - Bath

Hi there, thank you for leaving us this review, it is really appreciated! We hope to see you in store again soon.
Best Wishes,
Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

Very pleased with my new bedroom furniture

Very helpful courteous staff who provided helpful advice.

13 de março de 2024
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Resposta da Neptune - Bath

Hi Helen, we are really pleased with your new bedroom furniture. Look forward to seeing you in store again soon! Best Wishes - Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

Outstanding kitchen design and fitting

Having done some research and looked at the products, we decided to have our new kitchen designed and fitted by Neptune.
We chose the style of cabinets in the Bath store which was well stocked and enabled plenty of choice. An appointment was booked with a designer. This was invaluable as we spoke about our requirements and what was most important to us. Silvia (the designer) understood straight away and also made some really helpful suggestions. The initial designs were very good and we would have been happy with them but we still had the opportunity to refine and tweak the designs.
We were given the opportunity to source our own appliances which saved a lot of money.
Throughout the process communication was excellent from Neptune. We had two or three visits from Neil who oversaw the project from the fitting point of view. His precision was impressive. It is probably because of this that everything went very smoothly. The kitchen is beautiful. The quality of the cabinets is outstanding. The fitter (Lewis) had very high standards and I was amazed that a painter (Louise) was sent out after everything was in; I expected to possibly have any scratches (if there were any) touched up but the whole thing was over-painted by Louise.
After a few weeks of using the kitchen Silvia and Neil came out to inspect everything and check for any things that needed any more work.
Choosing the Neptune kitchen was one of our best decisions, great people to deal with and special thanks to Silvia Zlatnicka for the excellent designs.

6 de março de 2024
Opinião espontânea
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Resposta da Neptune - Bath

Hi Peter, thank you so much for taking the time to write this. We as a team have really enjoyed reading it and hearing about your journey with us and with Silvia. Silvia is also delighted! We are so pleased that all aspects of your experience with us went well, and we really hope you are enjoying your beautiful new space. We look forward to seeing you in store again soon! Best Wishes - Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

Very pleased with the pendant light.

We called in to buy a pendant light for the dining room. It came about 3 days later, it was easy to install, good quality and illuminates the table perfectly. Very pleased

19 de fevereiro de 2024
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Resposta da Neptune - Bath

Hi Mrs Speirs, we are very pleased you had a great experience with us in purchasing your new light. We look forward to seeing you again soon! Best Wishes - Ellie and the Neptune Bath Team.

Classificada 5 em 5 estrelas

Quality products and quality customer…

Quality products and quality customer services. Streaks ahead of cheaper products that never last, take a month to be delivered and won’t be replaced if there’s a problem. Proving yet again that you get what you pay for and I would always rather have the best, reliable most usable version 😁

15 de janeiro de 2024
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Resposta da Neptune - Bath

Hi Sandra, thank you for taking the time to leave this review, it really means a lot. We are pleased you love your new purchases, and we can't wait to see you in store again soon! Best Wishes, Ellie and the Neptune Bath Team.

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