Neptune - Bristol Opiniões 

145
TrustScore: 4.5 em 5

4,7

98 Whiteladies Road, BS8 2QY Bristol, Somerset, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

fabulous products, lovely staff, especially Rochelle at the bristol store, who was so helpful and kind. great customer service when I had to replace an item - all in all 10/10!!!

Classificada 5 em 5 estrelas

Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days!... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis
  2. Acessórios para móveis
  3. Loja de móveis de jardim
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de mobília para sala de estar

Sobre Neptune - Bristol

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contacto

  • 98 Whiteladies Road, BS8 2QY, Bristol, Somerset, Reino Unido

  • 01172 464 200

4,7

Excelente

TrustScore: 4.5 em 5

145 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(145)

2169 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

It was fantastic

It was fantastic, the all team was so welcoming and helpful especially Graciela that showed me around with what I needed.

Verify happy to come to this place and been served by very experienced people!!!

9 de novembro de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a great experience and felt welcomed by our team. Gracie will be thrilled to know she made a positive impression. We truly appreciate your kind words and look forward to welcoming you back soon!
With warmest regards,
Tilly, Jas, and the Bristol Team

Classificada 3 em 5 estrelas

Great store

Great store, superb examples of room configuration and inspirational ideas
Pity the staff were to busy chatting to engage with a potential client!

7 de novembro de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hello there,

Thank you for taking the time to share your feedback. We're so glad you enjoyed our store displays and found inspiration in our room setups! We're very sorry to hear that our team wasn’t available to assist you when you visited — we understand how important attentive service is.

Please do give me a call on 01172 464200 or send me an email on tilly.goldsmith@neptune.com, so we can discuss this further. We appreciate your comments and hope to have the pleasure of assisting you personally on your next visit.

Best Wishes, Tilly and the rest of the Neptune Bristol team.

Classificada 5 em 5 estrelas

Job well done

We drove up to the Bristol showroom and met with Rachel the designer and her assistant Sophie. It didn't take too long to choose the style of kitchen from the choice there (we chose a mixture of styles) and then the layout. It's a very small kitchen so not much space for being inventive but the beautiful curved cupboards at opposite ends work well, look beautiful and add a lovely designer touch. We visited Bristol again and to-ed and fro-ed a bit with ideas and arrived eventually at a lovely design. A beautiful design book was presented so we had plenty of time to look and look again and check that it was exactly what we wanted. Neil was involved when we got closer to the fitting and was incredibly helpful. Nothing was too much trouble. When the day came, all the cupboards, shelves, lights, cooker, hob, dishwasher, wine cooler arrived boxed up and Alex spent three and a bit days installing it all- great care was taken and a splendid chap to work with - the work top space was laser measured then and fitted seamlessly shortly afterwards. Louise then came and did the Neptune painting finish and I could then start working in the kitchen.

There was always someone to respond to an email or twelve and phone calls were dealt with quickly. I very soon got the confidence that Neptune would do its utmost to make the journey as easy as possible for me.

Were there any surprises: Yes...a couple of clever design bits in the drawers and shelves that just delight me every time I use or look at them - I was a little cautious about spending so much on something I wasnt sure would work but it has been brilliant and I would not hesitate to take Rachel's advice on things like this in future.

Thankyou Neptune. Job well done.

6 de novembro de 2024
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear how happy you are with your new kitchen. It was a real pleasure working with you to bring your ideas to life, and we’re thrilled that the mix of styles, curved cupboards, and those little design details are bringing you joy every day.

Rachel, Sophie, Neil, Alex, and Louise will all be so pleased to read your kind words — they take great pride in what they do, and your feedback means a lot to the whole team.

We hope you enjoy your kitchen for many years to come, and please don’t hesitate to pop back into the showroom or get in touch if there’s ever anything more we can help with.

With warmest regards, Tilly and the Bristol Team.

Classificada 5 em 5 estrelas

First port of call for anything home

Montague dining chairs delivered by Sean and Josh who took great care with the delivery and unpacking. Delivered on time and good communication with arrival time. Thank you to the Bristol Team , especially Clare who answered all our questions.

8 de outubro de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Thank you for your kind review! We’re so pleased that Sean and Josh handled your delivery with care and that the Bristol Team, especially Clare, provided great support. We’ll be sure to share your feedback with both teams. We look forward to seeing you again soon.
With warmest regards,
Tilly and the Bristol Team

Classificada 5 em 5 estrelas

Alfi and Josh were both polite and…

Alfi and Josh were both polite and efficient. Great service

3 de setembro de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hi James! Thank you for taking the time to leave us your 5* review. We love reading reviews about our teams and will be sure to pass this on to Alfi and Josh.  We look forward to seeing you again soon. With warmest regards. Scott

Classificada 5 em 5 estrelas

Excellent service from ordering to…

Excellent service from ordering to delivery.
Very pleased with purchase.

21 de agosto de 2025
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hi Ken,

Thank you for taking the time to write this lovely review. I'm so pleased to hear that you are happy with our service and your lovely new desk.

We look forward to seeing you again soon.

Luisa and the Bristol team

Classificada 5 em 5 estrelas

Brilliant Bristol Team

The team at the Bristol store are always incredibly helpful and a pleasure to deal with. They are always eager to assist and go out of their way to ensure that any request is handled in an efficient, kind manner. It's a joy to visit the branch and see the beautifully curated and displayed range.

30 de julho de 2025
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hello Angie,

This is lovely feedback to receive, thank you for taking the time to write to us. I'm so pleased to hear that you enjoy your visits to us here in Bristol, we look forward to welcoming you back soon!

Best wishes, Luisa and the Bristol team

Classificada 5 em 5 estrelas

Exceptional customer service and product

I recently had a Chichester kitchen fitted by Neptune in my Listed Grade II* house. All the Neptune staff who worked on the project were very professional and knowledgeable and went out of their way to both accommodate and appreciate the "quirks" of the space into which the new kitchen was fitted. The whole process went smoothly and all involved kept to the agreed timetable, so the whole experience was stress-free and the result is even more lovely than I imagined it would be. Thank you to Rachel, Neil, Arron and Louise and all the cheerful delivery men for doing such a wonderful job!

12 de maio de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hi Prisca,

Thank you for your fantastic review! It's such lovely feedback to receive, we're so pleased to hear that you are delighted with your new Neptune kitchen. Your feedback will be passed on to everybody involved. With thanks, Luisa, Rachel and Neptune Bristol

Classificada 5 em 5 estrelas

Neptune Bristol designed and installed…

Neptune Bristol designed and installed our Suffolk kitchen. This is our second kitchen from them (we moved house) and everything has improved since 2017 when we bought our first. A huge amount of care was dedicated to the final design, and although we had a good idea of what we wanted, our designer made some valuable suggestions to finesse the finished look. The project management and timings were impeccable, and we loved the fact that when we had a query it was responded to promptly. The fitter and signature painter were out of the top drawer! I wouldn’t hesitate to recommend this team. Of course, the quality of the product is one of the best out there for the price. Thank you Neptune.

27 de junho de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Dear Jonathan,

Thank you for your fantastic review! It's such a pleasure to read this, I will certainly pass on your feedback to all of the teams involved in your project. Thank you for choosing Neptune again for your beautiful Suffolk kitchen.

With thanks,

Luisa, Tahirah and the Bristol team

Classificada 5 em 5 estrelas

Lovely kitchen at a reasonable price

From the moment we chose to buy a Neptune kitchen the whole experience was great. Our designer Tahirah was very helpful and came up with some lovely ideas. The staff in the shop were also helpful with colours and accessories. The installer Toby Duffin and his wife were also great and the installation with the help of Vicki went smoothly. And the kitchen looks great, just what we expected. I’d highly recommend buying a kitchen from Neptune.

1 de março de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Good morning Mark, thank you for this fantastic review! Tahirah really enjoyed working alongside you on your project. We appreciate your feedback and we will pass on your regards to the wider Neptune team. I hope your new kitchen is brings you years of happiness ahead. With warm regards, Luisa, Tahirah and the Bristol team

Classificada 5 em 5 estrelas

Josh and Alfi delivered the furniture…

Josh and Alfi delivered the furniture and couldn’t have been more helpful and lovely to deal with. They took all the packaging away with them and dealt with
A difficult staircase with ease and humour. Great all round service .

29 de maio de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hi Katie,
Thank you for the great review, it's a joy to read your positive feedback! I hope your Henley storage box is perfect in it's new home.
With thanks,
Luisa and the Bristol team

Classificada 5 em 5 estrelas

Great company

Great company, on time delivery, great service.

9 de abril de 2025
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hi Barbara, thank you for your lovely review. I'm so pleased to hear that you are pleased with our service and I hope you are delighted with your new Chichester bed! Very best wishes, Luisa and the Neptune Bristol team

Classificada 5 em 5 estrelas

Fantastic experience Neptune Bristol team

Fantastic experience working with the team at Neptune Bristol - Tahirah, Neil and Arron. We are delighted with our new kitchen, and the entire end to end experience from initial designs through to installation have been second to none. Tahirah is an amazing designer, who listened to our needs and translated that into a beautiful space. Neil (the project manager) has made the process smooth, and his attention to detail was impressive! Arron was brilliant in installing the kitchen - tidy, efficient, polite - a pleasure to have in our home.
All in all Neptune have outdone themselves. Thank you!

3 de janeiro de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hi Jess, thank you for this great review! We're so pleased that you are delighted with your new Chichester kitchen. It was a beautiful project and Tahirah really enjoyed working with you on it! With thanks, Luisa, Tahirah and the Bristol team

Classificada 5 em 5 estrelas

Excellent advise and support in store

Excellent advise and support in store . First class delivery and installation service . Top quality furniture .

12 de fevereiro de 2025
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Thank you for your wonderful review, I'm so glad to hear you are pleased with your new table, chairs and bench. We hope to welcome you back to the Bristol store soon! Best wishes, Luisa and the Bristol team

Classificada 5 em 5 estrelas

Great service and product

24 de janeiro de 2025
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Thank you for your review, we are so pleased to hear that you are happy with your new rug. Thank you for ordering with the Bristol store and we hope to see you again soon. Very best wishes, Luisa and the Bristol team.

Classificada 5 em 5 estrelas

Excellent in every way!

Excellent in every way!

I expected Neptune kitchen would look great. But what impressed me most was their services and technical support throughout the whole kitchen project. I changed my mind so many times on every details. Tahirah from Bristol shop was incredibly patience and thoughtful in every design details making sure to fulfil my needs in every functional and aesthetics aspect within my budget. Neil and Arron from installation team was thorough, considerate and experienced from first survey visit, final installation to waste collection. I did not buy worktop, sink, tap, electronical appliances and handles from Neptune, they don't have any reservation at all and even went extra miles to make sure the installation went seamlessly. I cannot recommend the Neptune team enough. They were responsive and gave you good and timely advices. While at the same time, they gave you enough time and space for you to make decision comfortably. I enjoyed my new kitchen more than I imagined.

16 de janeiro de 2025
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Thank you for this wonderful review Peal, it's made our day! Tahirah found it a real pleasure working with you on your project and we're delighted to hear that you are thrilled with the end result! With warm regards, Luisa, Tahirah, Neil and the Bristol team

Classificada 5 em 5 estrelas

Excellent customer service

Brilliant service from Luisa in the Bristol store once again. My favourite Neptune store. Helpful staff who go above and beyond, thank you, I’ll be back!

28 de novembro de 2024
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hi Jan, Thank you so much for your lovely review! It's our pleasure, your visits always bring so much fun! I'm really glad we found a great solution with the rug. We look forward to seeing you again soon. Very best wishes, Luisa and the Bristol team

Classificada 5 em 5 estrelas

Neptune kitchen

From our first meeting through to design and installation Neptune have delivered outstanding service, attention to detail and determination to create a beautiful kitchen in our new home. They have more than met my expectations and I can highly recommend the Bristol Neptune store.

14 de novembro de 2024
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Dear Liz,

Thank you for writing this wonderful review. Rachel really enjoyed working with you on your project, and we're delighted to hear that you are so pleased with your beautiful new Neptune kitchen.

With thanks, Luisa, Rachel and the Bristol team

Classificada 5 em 5 estrelas

New kitchen

Extremely pleased with my new Neptune kitchen. Tahirah was professional, helpful and extremely pleasant to work with from design to completion. She worked hard to adapt the kitchen units to my requirements within what was not the most straightforward or the largest of spaces.
The installation team led the James was prompt and very professional throughout adapting around a couple of tricky onsite issues to achieve a lovely end result.
Looking forward to making good use of the kitchen.

4 de setembro de 2024
Opinião espontânea
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Dear Richard,
Thank you for this lovely review, it's such a pleasure to read that you had a great experience throughout your kitchen process. We are delighted that you are so pleased with your new kitchen, we hope it brings you joy for many years to come!
With kind regards,
Luisa, Tahirah and the Neptune team

Classificada 5 em 5 estrelas
logótipo da Neptune - Bristol

Resposta da Neptune - Bristol

Hello Maria,

Thank you for writing this lovely review. I'm really glad to hear you are pleased with your new wine glasses. Please do pop by and see us again soon!

Best wishes,
Luisa and the Bristol team

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