Neptune - Chichester Opiniões 

295
•
TrustScore: 4.5 em 5

4,7

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Neptune in West Sussex is an absolutely lovely place to shop! Whether you are looking to buy or you just want to spend some time browsing. The staff were so helpful, Eden who spent about 3 hours on a... Ver mais

Classificada 5 em 5 estrelas

Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they fou... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic morning with Becky this morning. We watched her rustle up three lovely, delicious summer dishes which we then all sampled afterwards. Debs made it extra special by being very attentive supp... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis
  2. também em
  3. Acessórios para móveis
  4. Designer de interiores
  5. Loja de mobília para sala de estar
  6. Loja de móveis de jardim
  7. Loja de utensílios de cozinha

Sobre Neptune - Chichester

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contacto

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Reino Unido

  • 01243 904417

4,7

Excelente

TrustScore: 4.5 em 5

295 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(295)

2169 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautifully crafted garden table and…

Beautifully crafted garden table and chairs and great customer service.

12 de junho de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hello Ruby,

Thank you for kind review, we hope you enjoy your new garden furniture.

We hope to see you soon.

Best wishes,

Gemma and the Team at Neptune Chichester

Classificada 5 em 5 estrelas
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hello Pat,

We're so pleased you approve! We hope you enjoy your new purchase and can come and visit us again soon.

Best wishes,

Gemma and all the team at Neptune, Chichester

Classificada 3 em 5 estrelas

Poor communication about delays with delivery

No update on delivery of sofa which was ordered over 3 months ago and delayed.

27 de maio de 2025
Opinião espontânea
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi Regine,

I appreciate you taking the time to write your feedback about your sofa order. I am very sorry for this miscommunication, I understand that my colleagues have been keeping an eye on your order and have been in touch with an update. I do apologise that you weren't kept up to date with the progress of your order, this is quite unusual to have been missed, but we fully take this on board. Please get in touch if you need anything else before your sofa arrives in the not too distant future now!

Kind regards,

Gemma
Store Leader
Neptune, Chichester

Classificada 5 em 5 estrelas

Purchase was delivered on time and…

Purchase was delivered on time and delivery men were cheerful and helpful

22 de maio de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hello Sally,

Thank you for your review, we hope you enjoy your new purchase and can visit us again soon.

Best wishes,

Gemma

Classificada 5 em 5 estrelas

We visited the Chichester store on…

We visited the Chichester store on Monday looking for dining furniture. Gemma was fantastic with helping out & knew the products well. She really was a pleasure to chat to & emailed some quotes within the hour.
The store is a lovely place to visit, staff friendly & helpful.
We will be visiting again soon.

19 de maio de 2025
Opinião espontânea
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi Helen,

Thank you so much for your kind words. It was really lovely to meet you both. I hope the chair is looking great in it's new home.

Hope to see you again soon,

Gemma

Classificada 5 em 5 estrelas

A wonderful experience at Neptune

A fabulous shop with fabulous items and fabulous staff.
Have visited twice in the last few days and were served by Gemma & Debs who made us feel very welcome and even made us coffee!

19 de abril de 2025
Opinião espontânea
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Ah, it was lovely to have you both in store! Hope you get to the bottom of the candle mystery!

See you again soon,

Gemma, Debs and all the Team at Neptune Chichester

Classificada 5 em 5 estrelas

5 Star

Great efficient service as always
Thank you Gemma at Chichester Neptune

17 de abril de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi Rebecca

Gemma is currently on holiday, but thank you for the lovely review. I know she will enjoy seeing this when she returns.

Best regards

Howard & the Chichester team

Classificada 5 em 5 estrelas

Great design

Great design. Classic pieces with a modern twist that will stand the test of time. Exceptional customer service. If a furniture shop could be your favourite local pub, Neptune would be it.

17 de abril de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi Joanna

Thanks for the lovely review & what a great analogy! We look forward to seeing you soon.

Kind regards

Howard & the Chichester team

Classificada 5 em 5 estrelas

It is always a great experience

It is always a great experience, one of the reasons why we shop for household goods here, along with the sheer quality of everything we have purchased thus far.

17 de abril de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi Alex

Its always good to see you & Hayley in store. Thanks for the lovey review, we look forward to seeing very soon I hope!

Kind regards

Howard & the Chichester team

Classificada 5 em 5 estrelas

Neptune Spring/Summer recipes

Neptune Spring/Summer recipe demonstration with Becky Wilkinson
A lovely afternoon watching Becky effortlessly demonstrate 4 recipes and the best bit got to eat it too!
Hospitality of the staff is amazing too!

28 de março de 2025
Opinião espontânea
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi
Thank you for supporting the event & taking the time to write a review. We look forward to seeing you soon hopefully!

Best regards

Howard & the Chichester team

Classificada 5 em 5 estrelas

Neptune Chichester Excellent

So many beautiful things about this store. It feels so homely for a start! We bought a new build property nearby and have been gradually decorating over the last couple of years. We ran out of steam and then discovered Neptune and their advisory service. Jenny at Neptune Chichester gave us a friendly fresh perspective and ideas for moving our home forward. We have since painted and added warmth to our lounge with accessories and artwork. It felt a bit indulgent booking a consultation appt but the experience was friendly, relaxed, fun and super helpful. And gave us inspiration to crack on with making our house a cosy home. Thank you Jenny and Neptune, you will be (and have been!) seeing a lot more of us!
Michelle and Spencer

8 de março de 2025
Opinião espontânea
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi

Thank you so much for the lovely review. I know how much Jenny has enjoyed working with you both, so she'll be absolutely delighted to see this!

Best regards

Howard & the Chichester team

Classificada 5 em 5 estrelas

Becky Wilkinson Spring food event

Loved the food demonstration by Becky Wilkinson. Our first Neptune event and it was absolutely fantastic. Such delicious food and great recipes and also gave us some good ideas of what we needed from the store.
Hope to have many many more of these food demonstrations please!!

28 de março de 2025
Opinião espontânea
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi Chris

Thanks for the lovely words. It's always fun when Becky's in store, she's amazing isn't she? We look forward to seeing you soon

Best regards

Howard & the Chichester team

Classificada 5 em 5 estrelas

Excellent service, lovely furniture.

We saw the cabinet in the Chichester show room. It was delivered within a week by a very helpful, polite and friendly duo who took great pains to place it exactly where we wanted it, on the first floor. Great experience. Thank you Nathan and Steve.

27 de março de 2025
Opinião espontânea
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi

Thanks for the lovely review, its great to hear! I will ensure that it gets back to our delivery team.

Kind regards

Howard & the Chichester team

Classificada 5 em 5 estrelas

Superb experience from start to finish…

We have just had our Neptune Chichester Kitchen and Utility room installed. We are over the moon with the finished result and cannot praise the team enough for their professionalism, helpfulness and attention to detail. Special praise therefore to the guys from Neptune Chichester
Misha the designer
Ian and Stuart the installers
Tom the painter
Ian the installation manager
The Anything Stone worktop team.
And the delivery team who were friendly and helpful
despite the challenging location.

23 de março de 2025
Opinião espontânea
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Thank you so much for your kind review. It's a beautiful project and we've really enjoyed being a part of it.
I shall pass your thanks to the team- they'll be delighted to hear this!

Thank you again,

Gemma and the Team at Neptune, Chichester

Classificada 4 em 5 estrelas

Friendly helpful service

Friendly helpful service

24 de março de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi Samantha,

Thank you for your feedback, it's always beneficial to understand where we could always do better, so please do get in touch if you feel we could do more to meet your expectations.

See you again soon,

Gemma
Store Leader, Chichester

Classificada 4 em 5 estrelas

Neptune is a pleasant shopping experience. Staff are always knowledgeablNe and…

Staff are always knowledgeable and reply honestly to enquiries. Neptune products are not cheap, but I am pleased with the dining table and chairs I purchased. The time from order to delivery is fairly lengthy, but nothing is perfect...

10 de fevereiro de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Dear Susan

Thank you for the review. Its good to hear that you're happy with your items. I'm sorry about the long lead time for your chairs, although I believe that they arrived earlier than we originally quoted. If there's anything we could have done better, then we'd love to hear more from you so we can continue to improve.

Best regards

Howard & the Chichester team

Classificada 2 em 5 estrelas

Disappointed

Paid for a sample pot never heard another thing

13 de março de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hello Linda,
Thanks for taking to write your review. I can see that your order that was placed on 16th February came in as planned on 6th March. We followed this up with a phonecall on 7th March but unfortunately there is no facility to leave a voicemail. We still have it here for you so do pop in when it is convenient to collect.

Kind regards,

Gemma
Store Leader

Classificada 5 em 5 estrelas

Great service

I called the Chichester store to enquire about some ex-display side tables that I had seen advertised on- line and had the pleasure to speak to one of their sales team called Bethany . She was extremely helpful and suggested I come to store and take a look before purchasing. This I did with my husband and what a super experience we had ! We were greeted by a lovely lady called Debs who asked if she could help us and offered us a cup of coffee while we waited for Bethany to become free . We instantly felt comfortable and were able to have a browse around . Being in the throes of a house renovation we were looking for ideas and inspiration. When Bethany was free she greeted us warmly and showed us the tables we had come to view . We asked lots of questions regarding varying items and nothing was too much trouble for her . We ended up ordering and purchasing several pieces of furniture and felt confident in doing this with the service we were receiving. We also met Jenny another member of staff who was very knowledgeable and she helped Bethany process everything. My husband and I noted how informative they all were and obviously knew their products along with being warm and friendly but still professional. We had such a positive experience and will definitely be making future purchases in store with them instead of online and are looking forward to returning again soon!

14 de fevereiro de 2025
Opinião espontânea
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Dear Gaye,

This is just a delight to read- thank you so much!
The team really enjoyed your visit and are looking forward to seeing you again very soon.

Thank you again for taking the time for writing about your experience.

Best Wishes,

Gemma and the Team at Neptune, Chichester

Classificada 5 em 5 estrelas

We had prior notice of delivery time…

We had prior notice of delivery time which was very helpful. Our delivery was on time. The two guys were friendly and efficient assembling our new bed and taking away the packaging.
We are of course delighted with our purchase.

13 de fevereiro de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi Vivien

Thanks for the feedback. Great to hear your order & delivery went well. Our dispatch team will be interested to hear this.

Best regards

Howard & the Chichester team

Classificada 5 em 5 estrelas

Mirror mirror now on the wall

Great service and a very warm welcome with coffee in the showroom. Great range of products and we are very happy with the Bembridge mirror. Speedy delivery to store and easy for us to collect.

13 de fevereiro de 2025
logótipo da Neptune - Chichester

Resposta da Neptune - Chichester

Hi Julian

Great to hear that everything went well with your order. We look forward to seeing you soon.

Best regards

Howard & the Chichester team

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