We would like to say a huge thank you to Debbie and the rest of the design team at Neptune Colchester for helping our living room design come to life. We are simply blown away by the end result and... Ver mais
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Leia as opiniões dos outros
We had looked everywhere for a new suite but kept returning to the original one we saw in this Neptune store . It is our favourite Neptune & all the ladies are friendly & helpful . The l... Ver mais
A empresa respondeu
I want to write a review about Alfi &Josh the delivery guys. I can’t thank them enough for their support and hard work over the last 2 days with 2 Home Design installations! Nothing was too much troub... Ver mais
We ordered the Arundel table, bench with Tilbury dining chairs and Tilbury bar stools for the kitchen island and all looks as amazing as we hoped! Alfi and Kieran who delivered, unpacked and fitted t... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- também em
- Acessórios para móveis
- Designer de interiores
- Loja de mobília para sala de estar
- Loja de móveis de jardim
- Loja de utensílios de cozinha
Sobre Neptune - Colchester
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contacto
342 London Road, Stanway, CO3 8LT, Colchester, Essex, Reino Unido
- 01206 212 650
4,9
Excelente
266 opiniões
Pede aos clientes que escrevam opiniões
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Terrible customer service
Terrible customer service - absolutely love the product, but so expensive and when things go wrong no one wants to take responsibility. Sadly I won't be shopping with Neptune again.
5 de abril de 2022
Resposta da Neptune - Colchester
Good afternoon Lesley,
Thank you for taking the time to leave your thoughts. I am very sorry to hear you feel you’ve experienced terrible customer service with us, but delighted to hear you love the product.
After delivery of your product, we spoke and you explained you were expecting an alternative direction border for you blinds (Vertical as opposed to Horizontal).
I can confirm that the team and I took time to review all correspondence, including the original quote, liaised with our external partners and sought to find a resolution for you. This took a little longer than we would have liked and I have apologised to you via our on-going communications for this. Once again, please accept my apologies.
Our enquiries identified that at all times a Horizontal border was communicated and stated on the order. Unfortunately we can only order exactly what is requested and what is confirmed by the customer when placing their order. We recognise the disappointment and frustration you have felt and we always want our customers to be happy which is why I have personally been in continuous communication with you over the past few weeks.
We will always accept responsibility when, and if, we fall short. However, on this occasion we have delivered the product to the specification that was ordered.
I am always available should you have any future enquiries and my direct email is liz.dalton@neptune.com
Warmest regards
Liz Dalton
Store Leader
Fantastic Team always so very helpful …
Fantastic Team always so very helpful A credit to Neptune and themselves Fabulous service
3 de abril de 2022
Resposta da Neptune - Colchester
Hello Sharon, thank you for taking the time to leave us a review and for your truly kind words. I will be sure to pass this on to the team.
We hope to see you again soon
Warmest regards
Liz Dalton
Store Leader
Excellent quality delivered on time !
16 de março de 2022
Resposta da Neptune - Colchester
Good afternoon Mr Tidd
Thank you for your kind review.
We look forward to welcoming you to store again soon.
Warmest regards
Liz Dalton
Store Leader
The service and products are fabulous.
23 de fevereiro de 2022
Resposta da Neptune - Colchester
Good morning Jackie,
Thank you for your lovely feedback, it is always such a pleasure to welcome you to store.
Warmest regards
Liz Dalton
Store Leader
very good and reliable
23 de fevereiro de 2022
Resposta da Neptune - Colchester
Good morning Mr Nash,
Thank you for providing us with feedback. Delighted to hear you are pleased with the service we pride ourselves on.
Warmest regards
Liz Dalton
Store Leader
Exceptional service, friendly staff
Exceptional service from the staff at Colchester Neptune. It always feel like walking into someone’s home to meet friends.
15 de fevereiro de 2022
Resposta da Neptune - Colchester
Good afternoon Helen,
Thank you for your kind words. I speak for everyone at Neptune Colchester; we always adore your visits and look forward to seeing you again very soon.
Warmest regards
Liz Dalton
Store Leader
First Class Service, Fabulous Kitchen!
I went along with a friend to Neptune as she needed to buy some soft furnishings. I basically ended up buying a kitchen!
From the moment I walked in the door, the store just felt so welcoming and everything was so lovely. I had been thinking of a new kitchen and we had been to the usual places, but to be honest I thought Neptune may be a little out of my price range so hadn't really considered it. However, speaking to one of their kitchen designers at the Colchester store, he explained that they could work to most budgets. What i loved most about Neptune was that I knew I wanted a certain style of shaker kitchen and there were a handful of styles available in many colours, but not so many that it was too overwhelming to make a choice. I was pretty much sold after that one visit.
To cut a long story short, we ordered a kitchen and the whole experience has been fantastic. Everything ran to time, nothing has been too much trouble, from our initial chat with Jonathan the kitchen designer, to the running of the project with Claire, Anna and James.
The installation was second to none! Darren who installed the kitchen was absolutely brilliant, even making suggestions and tweaks on site as he went so everything was spot on. James and Darren even made sure they were there for the templating of my worktops, so they could offer invaluable advice.
Even when i phoned up to order more paint for my walls, the lady i spoke to couldn't have been more helpful.
You are basically made to feel like a VIP and we all know kitchens are not cheap, so just having that extra level of service makes a whole world of difference. In comparison.we had been to other places where it was clear they just wanted to get a kitchen sold there and then. There was no interest in the customer experience or true design that worked.
I would not hesitate in recommending Neptune and the Colchester team. They really are outstanding.
8 de fevereiro de 2022
Resposta da Neptune - Colchester
Good afternoon,
Thank you for providing us with such a glowing review. We are absolutely delighted to hear of the experience you received with us here at Colchester.
I know that the design team really enjoyed creating your design and working with you to installation and beyond.
We look forward to welcoming you back to store soon.
Warmest regards
Liz Dalton
Store Leader
Amazing service and quality guarantee
I was so impressed that when a tiny mark appeared on our sideboard 2 weeks after delivery Neptune initially sent someone to touch up paint and when it became apparent that it was still noticeable they proactively sent us a replacement. Great experience and really pleased with latest item as well as 2 table and chair sets and sideboards bought previously. An unusually high standard of personal service.
7 de fevereiro de 2022
Resposta da Neptune - Colchester
Good evening,
Thank you for taking the time to leave us a review. We really do pride ourselves on our customer experience and whilst, sometimes, there are occasions where there may be a slight flaw (with our products) we will always endeavour to ensure the customer receives the absolute best. Delighted to hear we reached an outcome and you are a very proud owner of Neptune products,
We look forward to welcoming you to store again soon
Warmest regards
Liz Dalton
Store Leader
Excellent helpful staff
Excellent helpful staff, Sally was very patient as we changed our minds several times, her advice and suggestions guided us to our goal. Would highly recommend the staff and products.
2 de fevereiro de 2022
Resposta da Neptune - Colchester
Good morning Amanda,
Thank you for your lovely feedback. I will pass this on to Sally. She’s a very valued member of the team and this is wonderful to hear.
Warmest regards
Liz Dalton
Store Leader
Love all of Neptune’s quality products…
Love all of Neptune’s quality products .. ladies in the store at Colchester are lovely ..
2 de fevereiro de 2022
Resposta da Neptune - Colchester
Good morning Vanessa, thank you so much for taking the time to leave us a review. It’s always such a pleasure when you come to store. We look forward to welcoming you again soon and showcasing SS22.
Warmest regards
Liz
Store Leader
Very happy with our new bar stools
Very happy with our new bar stools - the quality is excellent and the staff were very helpful when we were trying to decide which ones to buy.
2 de fevereiro de 2022
Resposta da Neptune - Colchester
Good morning Kelly,
Delighted to hear you are pleased with your latest purchase. We look forward to welcoming you back to store soon and showcasing SS22.
Warmest regards
Liz Dalton
Store Leader
Resposta da Neptune - Colchester
Thank you for your lovely feedback! Best wishes, Charlie
A great experience
What an absolute pleasure it has been dealing with Neptune Colchester. All the staff are extremely helpful and knowledgeable about the products sold in store.
The products themselves are of a high quality, expensive, but I think you get what you pay for so it's really worth paying the extra.
We opted for the Interior Design service and am so glad we did. Danielle Paddon (our designated designer) was simply amazing with impeccable taste and to top it all was wonderful and easy to work with.
She listened to what we wanted and came up with ideas that we hadn't even thought of !
Thanks to Danielle, our lounge looks chic, warm and inviting like never before.
If you ever get the chance to visit Neptune in Colchester, go for it as I'm sure you will not regret it.
13 de janeiro de 2022
Opinião espontânea
Resposta da Neptune - Colchester
Good afternoon Valerie,
Thank you for taking the time to provide us with feedback on your recent experience, of our Home Design service, at Neptune Colchester.
I know that Danielle absolutely loved working with you and pulling ideas to life. It was our pleasure.
We look forward to seeing you in store again soon.
Warmest regards
Liz Dalton
Store Leader
I ordered and paid for a piece of…
I ordered and paid for a piece of furniture many months ago. I have been given several delivery dates of when it would turn up and it has never been delivered.
10 de janeiro de 2022
Resposta da Neptune - Colchester
Good afternoon,
Please accept my apologies for the delays that you have experienced with one of your orders. Due to the parts required for this particular item we have unfortunately received significant delays. I can see that the order this review is linked to was successfully delivered on time and that you are in communication with Charlene, in store, to resolve your outstanding order.
Warmest regards
Liz Dalton
Store Leader
Excellent customer service
Excellent customer service. Very prompt . Extremely pleased with my new table lamps . Always a pleasure to deal with Neptune
3 de janeiro de 2022
Resposta da Neptune - Colchester
Good morning Carol, thank you for your lovely feedback. We look forward to seeing you in store again soon. Warmest regards Liz Dalton, Store Leader
Staff are always friendly and helpful…
Staff are always friendly and helpful and the store always have such beautiful displays. I ordered the ceramic Christmas trees a little too late and the delivery was the 30th December and they turned up Christmas Eve, I was so pleased with our Christmas centre piece which was a hurricane lamp I purchased in store with the trees and candles either side.
1 de janeiro de 2022
Resposta da Neptune - Colchester
Good morning Tina,
Thank you for taking the time to leave us a review. Delighted to hear our products featured on your Christmas table, it sounds like you had a wonderful day and that’s all we wish for for your customers,
See you soon
Liz Dalton
Store Leader
Disappointed
I used Neptune in the past many times but was disappointed with my last visit
I wanted to purchase some of the small Xmas trees and ceramic houses but was told they were out of stock. I was not allowed to buy the ones on display
Normally the staff are very good and try to order them on line. Unfortunately the young lady seemed totally disinterested in doing anything so I ordered them myself. I have spent a lot of money in past and enjoyed visiting Neptunes but, as I say, was disappointed by this visit. I also told her that I was not invited for the Xmas preview she didn’t even bother to check to see if I was still on your email list
31 de dezembro de 2021
Resposta da Neptune - Colchester
Good morning,
Thank you for taking the time to leave us a review. Please accept my apologies that you didn’t receive the service we pride ourselves on. We experienced unprecedented demand for the ceramic trees this year and unfortunately we couldn’t guarantee getting them to store in time for Christmas for you which is why we suggested online. Our Christmas preview was promoted via social media and word of mouth, on this occasion we didn’t send emails. However, I will give you a call this week to ensure we do have all of your correct details and perhaps talk through your experience a little more. We always welcome feedback. Warmest regards
Liz Dalton
Store Leader
Poor Service
Utterly hopeless, products never ever arrive on the stated delivery date.
Christmas gift now arriving (possibly) in January… great! 😡
Continually let down by this company, great products but hopeless service.
28 de dezembro de 2021
Resposta da Neptune - Colchester
Good morning Sally,
Thank you for taking the time to leave us a review.
We were equally as disappointed when we discovered your item wouldn't arrive in time for Christmas, we were hoping to be able to turn it around in the notice period we gave you but unfortunately it was not possible. Please be assured that we are continuously monitoring and updating customers with estimated delivery times for their orders. We acknowledge that it is a tricky time and we are experiencing longer lead times than hoped. We hope that this does not put you off shopping with us again, it is always such a pleasure to see you in store.
Warmest regards
Liz Dalton
Store Leader
Ordering from Neptune Colchester
I ordered my Arundel table and Sheldrake chairs in August and they were delivered last week in time for Christmas. Throughout the choosing and ordering process the Neptune staff were very pleasant and helpful. In our visits we had the undivided attention of a member of staff and we were never rushed. Visiting the Neptune store in Colchester is like visiting someone's home, with lots of good ideas and to top it all the store smells wonderful, with all the candles and diffusers in each area. Will definitely be visiting again in the future for more ideas.
22 de dezembro de 2021
Resposta da Neptune - Colchester
Thank you for taking the time to share your lovely feedback - it is much appreciated, we are pleased to know you are happy with the service and products from us and we will be sure to let Colchester store know your delightful comments. Merry Christmas! Best wishes, Charlie
Delivery guys great I’ve still got my…
Delivery guys great I’ve still got my items boxed but all previous purchases have been excellent so I have no doubt these products will be too.
21 de dezembro de 2021
Resposta da Neptune - Colchester
Evening Tina, thank you for your lovely feedback. It’s going to feel like Christmas when you open your boxes! We look forward to seeing you again soon.
Liz Dalton
Store Leader
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